Technical Program Manager (Germany)

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: Parloa is building the AI platform that enterprises trust with their most important conversations. That trust starts with security — and we need someone to own it entirely. As Director of Security, you won't just manage a team. You'll shape how a fast-scaling AI company thinks about security from the ground up: building the strategy, the culture, and the systems that protect our platform, our customers, and the data they entrust to us. You'll lead our SecOps team within Tech Platform, partner across IS&T and Internal IT, and be the person our customers look to when they need confidence that Parloa takes security as seriously as they do. This is a builder role. If you want to define what security looks like at an AI-native company — not inherit someone else's playbook — this is it. AREAS OF OWNERSHIP: * Define and execute the product and platform security strategy — building the programs, tooling, and practices that scale with a fast-growing AI platform. * Lead and grow the security team — hiring exceptional talent, developing senior leaders, and fostering a culture where security is every engineer's responsibility. * Own application security across the SDLC — embedding secure coding practices, SAST/DAST/SCA tooling, threat modeling, and architectural security reviews into engineering workflows, enabling velocity without compromising safety. * Design and implement security architectures for cloud-native applications, Kubernetes workloads, and CI/CD pipelines. * Build and run the detection and response program — developing threat detection capabilities, tuning alerting and telemetry, and leading incident investigations, containment, and postmortems with technical rigor. * Drive cloud security posture across our AWS/GCP infrastructure, covering identity and access, network segmentation, secrets management, and infrastructure-as-code security. * Be Parloa's product security voice in customer engagements — fielding security questionnaires, supporting enterprise due diligence, and translating technical posture into customer confidence. * Advance AI-specific security practices — securing LLM pipelines, model interactions, prompt injection surfaces, and data handling across the platform. * Collaborate with IS&T on shared boundaries — coordinating on incident escalation, identity systems, and compliance requirements where product and corporate security intersect, without duplicating ownership. * Establish security metrics that matter — proving that product security posture is measurably improving, not just maintained. WHO YOU ARE: * 12+ years in security, with at least 5 years leading security teams, ideally in product or application security at a SaaS or platform company. * Deep hands-on experience securing cloud-native, containerized environments (AWS/GCP, Kubernetes) — you can still roll up your sleeves when it matters. * Strong application security background — you understand secure architecture, common vulnerability classes, and how to shift security left without slowing engineering down. * Proven detection & response expertise — you've built or significantly improved SOC/detection capabilities and led incident response in production environments. * Effective communicator across audiences — you can translate product security risk into business terms for executives and customers, and dive into technical detail with engineers. * Familiarity with compliance frameworks (SOC 2, ISO 27001) as they relate to product security controls — you've contributed to audits and customer security reviews, even if GRC ownership sits elsewhere. * Genuine curiosity about AI security — experience securing LLM-based systems is a strong plus, but a sharp instinct for emerging risk is what counts. OUR ENGINEERING VALUES: At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you: * Earn Trust – act with transparency and reliability. * Obsess Over Customers – always start with the customer problem. * Think Big – set bold goals and pursue them fearlessly. * Have Integrity – do the right thing, especially when it’s hard. * Disagree & Commit – debate with candor, align fast, and deliver. * Own It – take full responsibility for outcomes, not just tasks. * Dive Deep – master the details without losing sight of the big picture. * Bias for Action – move fast, decide quickly, iterate fearlessly. * Deliver Value – measure success by customer and business impact. * Insist on the Highest Standards – raise the bar continuously. * Go the Extra Mile – make the impossible possible. * Hire & Elevate the Best – raise the bar with every hire   OUR RECRUITING PROCESS: Recruiter video call → Technical Peer Interview → Expert interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.     ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Kiron Open Higher Education

ABOUT THE PROGRAM: Kiron is delivering Skill IT Up, a free six-month blended online upskilling program targeting the role of IT Operations & AI Support Specialist. The program is part of the federal IQ - Integration durch Qualifizierung initiative, funded by ESF+ and BMAS, and is designed for people with a migration or refugee background seeking to build sustainable careers in Germany's IT sector. The program combines technical IT training, AI literacy, German workplace language development, and career coaching. Learners work primarily through self-paced content on platforms including DataCamp and Coursera for Impact, with live tutoring sessions providing structured academic support and applied guidance. The first cohort launches in mid-July 2026, with subsequent cohorts running through December 2028. ABOUT THE ROLE We are seeking two experienced freelancers to support us as IT Operations & AI Support Tutors. You will facilitate weekly live group tutoring sessions for Skill IT Up learners, primarily from August 2026 onwards. Two tutors will work in parallel, each supporting one of two learner groups drawn from the same cohort (approximately 20-25 learners per group). This parallel structure ensures manageable group sizes and continuity of support. Sessions follow an open-ended drop-in Q&A format, responding to learners' questions and challenges as they arise from the curriculum. Tutors will also occasionally design short micro-project assignments to deepen applied learning, discussed collectively in the following session. Most assignment design work is expected to take place in the first months of the contract, so that a shared roadmap is in place from the outset. YOUR TASKS You will: * Facilitate weekly live online group tutoring sessions via Zoom (approximately 1 hour per session) in an open-ended drop-in Q&A format * Support learners with core topics in IT operations and support, including IT fundamentals, cloud operations (Microsoft Azure), security and compliance, AI-assisted IT workflows, and IT support tools and ticketing systems * Occasionally design and introduce short micro-project assignments discussed in the following tutoring session; most assignment design should be completed in the early weeks of the contract * Align session content with the program curriculum and the self-paced learning resources learners are using (DataCamp, Coursera for Impact) * Coordinate closely with the Senior Program Manager and the Learning Designers to ensure alignment with curriculum goals and learner progress * Provide brief asynchronous support between sessions * Contribute structured feedback on learner progress and program quality YOUR PROFILE * Demonstrable professional experience in IT operations, IT support, sysadmin, cloud operations, cybersecurity or a closely related technical field * Sound, up-to-date knowledge of IT tools, platforms, and workflows relevant to the target role, including common helpdesk and ticketing environments, cloud operations (ideally Microsoft Azure / AZ-900) and relevant security, compliance, and identity aspects (ideally across Microsoft Azure and Microsoft 365 / SC-900), AI-assisted IT support * Familiarity with the German IT job market and workplace context * Experience in training, teaching, mentoring, or facilitation * Good communication skills in both English and German (C1 level or above in each) * Ability to explain complex technical topics clearly and accessibly to learners at an intermediate level Nice-to-have * Prior teaching, mentoring, or tutoring experience, particularly in a technical domain * Relevant certifications such as CompTIA A+, Microsoft AZ-900 / SC-900, or similar * Experience working with or for people with a migration or refugee background * Comfort working with diverse, international learner communities and intercultural sensitivity * Familiarity with blended or digital learning environments * Knowledge of AI tools used in IT operations or support contexts OUR OFFER * Weekly commitment: approximately 1.5-2 hours (1 hour live session + 30 minutes async support), with additional time in the first weeks for onboarding and assignment design * Contract start: 1 August 2026 * Hourly rate: 28 - 35€/hour gross * Fully remote - sessions delivered via Zoom * Opportunity to contribute to a meaningful, ESF+-funded programme supporting migrants and refugees into Germany's IT sector * Possibility of continuing involvement in future Skill IT Up cohorts (running through December 2028)

MOIA

JOIN US AS A (SENIOR) RELEASE MANAGER - SYSTEM-OF-SYSTEMS (ALL GENDERS) IN OUR TECHNICAL PROGRAM MANAGEMENT DOMAIN AND HELP SHAPE THE FUTURE OF AUTONOMOUS MOBILITY! To make the vision of an autonomously driving mobility service a reality, we are building up the new business domain “System-of-Systems”.  Within this domain, all activities for integrating the entire Robot-Taxi-Service out of several subsystems are conducted. A key task is the release management, which manages and coordinates the releases of all software & hardware components, resulting in an overall release for the Robot-Taxi-Service. As a (Senior) Release Manager in our Technical Program Management domain, you will have the opportunity to shape processes, drive impactful changes, take ownership of projects, and participate in decision-making within our System-of-Systems domain. WHAT YOU WILL DO Release: * Architect and optimize the release management processes for our autonomous ridepooling development, ensuring seamless and efficient deployment of software for different variants. * Conduct in-depth analysis of the existing release process, identifying bottlenecks and areas for improvement, and implement technical solutions to streamline and simplify the workflow. * Develop and implement automated solutions for artifact creation, deployment, and testing enablement, leveraging coding expertise to enhance the overall release pipeline. * Collaborate with development and operations teams to integrate automation tools and methodologies into the release process, ensuring reliability and consistency in software delivery. * Champion open communication and knowledge-sharing across teams, acting as a technical focal point to facilitate the resolution of release-related challenges. * Establish a long-term roadmap for evolving and standardizing release processes across various projects, with a focus on scalability and maintainability. * Act as a crucial connector between technical development, testing, and stakeholders. facilitating seamless collaboration and communication among cross-functional teams. Testing: * Bring the product to life and be able to contribute to our system testing activities and help deploy software updates to our test fleet, gaining valuable insight into the practical application of artefacts in real-world scenarios. * Participate in the verification and validation of our developed functionality within the target system environment. WHAT WILL HELP YOU TO FULFILL YOUR ROLE  * Previous experience as a Release Manager/Engineer or in a similar role, coordinating software releases in a fast-paced environment. * Strong understanding of software development lifecycle and/or ASPICE and the application within agile environment. * Familiar with CI/CD practices and tools. * Experience with software application life cycle management (i.e. Polarion, Codebeamer, Jama, ...) and ability to orchestrate releases from such tools. Nice-to-have:  * Hands-on experience in system testing (HiL and ViL). We welcome applicants from diverse backgrounds — even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you! OUR BENEFITS IN A NUTSHELL * Competitive salary (including bonus)   * Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!  * Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)  * Budget and monthly expense allowance for home office setup  * Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog! * Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides * Subsidized fitness club membership or bike leasing  * Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes  * Mental health support, 1:1 sessions with external professionals and mental unload workshops  * 30 vacation days, sabbatical and unpaid leave option  * Relocation support with service provider (visa, administration, etc.)  * Dog-friendly offices For student & internship positions, we have an adjusted set of benefits. You can find them here.  BE WHO YOU ARE! We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included. In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel. HOW WE WORK At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm. Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs. If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA. WHO WE ARE At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.  With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.  MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable. YOUR APPLICATION TO MOIA We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role. To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.