Account Manager - German speaking (m/f/d)

Onboarding Implementation Consultant -German Speaking (f/m/d)

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.   This position can be based in Berlin or Munich, Germany.   As a German-speaking Onboarding Consultant, you will be responsible for ensuring new customers and existing customers enabling new IDnow products are correctly deployed in the most time-efficient manner possible, utilising as much of IDnow's products and services as is relevant to their context. You are the customer's primary point of contact from kickoff through hypercare. Your mandate is to implement what the customer bought, to the highest standard, and to hand off a stable, value-delivering deployment to the Customer Success Manager.   KEY RESPONSIBILITIES HANDOVER & KICKOFF * Fully absorb the Solution Engineer (pre-sales engineers) handover (solution documents, technical specs, regulatory context, stakeholder mapping) and surface the customer's real pain points and compliance requirements before implementation begins. * Lead the project kickoff — establishing governance, roles, and communication cadence, and aligning all stakeholders on a clear, time-bound delivery roadmap covering scope, milestones, and acceptance criteria. * Own the Go Live date from day one — set it at kickoff, drive every stakeholder to meet it. It is a commitment, not a target. TECHNICAL IMPLEMENTATION & DELIVERY * Operate as the lead point of contact and accountable delivery owner throughout the entire onboarding phase. * Manage end-to-end technical implementation: REST API integration, Mobile SDK deployments (iOS, Android, React Native), identity flow configuration, and third-party system connections. * Develop and maintain a living integration map for each customer (architecture, data flows, authentication model, SDK/API usage patterns, third-party dependencies) — handed over to the CSM at handoff. * Proactively share IDnow integration best practices throughout implementation (API usage patterns, error handling, retry logic, webhook reliability, SDK standards, security) and challenge deviations from them. * Act as the customer's trusted advisor — evangelise IDnow's technology in their specific context and explore the "art of the possible" beyond the initial scope. ISSUE MANAGEMENT & INTERNAL COLLABORATION * Act as the primary escalation point for all technical and product issues, communicating progress to the customer with full transparency and ensuring they always have a clear next step or workaround. * Liaise with Product and Technical teams to resolve issues; report recurring blockers with structured, evidence-based feedback. * Escalate critical blockers to management with full context (customer impact, SLA risk, proposed resolution path). * Ensure implementation strictly reflects contracted scope — flag any out-of-scope requests to the relevant Commercial or CSM owner. HYPERCARE & STABILIZATION * Own the hypercare phase post-go-live, tracking KPIs: conversion rate, open issue volume, SLA compliance, and end-user experience metrics. * Hand off to CSM only when KPI stability is reached and agreed success criteria are met — maintaining a clear view of the gap between actual performance and contracted targets throughout. CUSTOMER RELATIONSHIP * Build and maintain strong relationships with technical decision-makers (data standards, programming, IT architecture, security) and articulate benefits at all stakeholder levels to drive buy-in. * Support the pre-sale process including technical workshops, costed SoWs, and high-level project plans. * Prepare whitepapers, articles, and content to educate and engage potential and existing clients.   PREFERRED EXPERIENCE * 3+ years of experience as either a Technical Account Manager or a Technical Project Manager, in a SaaS environment. * Always on the lookout for evolutions in legislation and regulations that are relevant to our customers and their markets. * Understanding of security principles and data protection regulation. * Ability to identify benefits that are relevant for all levels to improve the buy-in of customers. * Knowledge of web technologies, HTTP/HTTPS, REST API, JSON. * Knowledge of mobile technologies: native Android and iOS, Cordova and React native, and SDKs. * Practical experience with at least one programming language – ideally Python, Java, JavaScript, Swift/Objective-C is a plus. * Motivated to make a difference and passionate about process improvements. * Autonomous in project management and client relationships. * Ability to translate complex and/or technical information to different audiences. * Strong prioritization and goal-setting skills. * Excellent written and oral communication skills, as well as presentation skills. * Fluency in German and English required, other EU languages are highly valued. Desirable additional skills: * Knowledge of Cloud providers – AWS, Azure, Google Cloud. * Familiarity with identity verification concepts, KYC/AML compliance frameworks, or regulated industry environments (banking, insurance, telco, healthcare). * Exposure to eIDAS, EUDI Wallet, or qualified electronic signature (QES) frameworks.    PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.     IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

Account Manager (m/f/d)

One Productivity Group

JOB DESCRIPTION About Kapaya Most organizations do not struggle with ambition. They struggle with execution. Processes become fragmented, teams work across disconnected systems, and too much time is lost in manual work, unclear ownership and inefficient ways of working. That is where Kapaya comes in. We help organizations improve how work gets done by designing smarter processes, building better operational structures and implementing digital solutions that support real day-to-day execution. Using tools such as Airtable, Make and other workflow technologies, we help customers move from complexity to clarity. Kapaya is part of One Productivity Group, a pan-European group focused on improving how organizations operate. Across our brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable operations. About the role This role is for someone who enjoys understanding customer challenges, identifying opportunities and turning them into meaningful business relationships. As an Account Manager, you help organizations recognize where their current ways of working create friction and where better systems, workflows and processes can make a real difference. You guide prospects through that journey, from first conversation to closing, by combining commercial drive with a strong understanding of customer needs. The role sits at the intersection of business development, consultative sales and operational problem solving. You work closely with SDRs, consultants and technical colleagues to shape opportunities, build trust with stakeholders and help customers move confidently toward the right decision. It is a commercial role, but one built on substance, credibility and long-term value. YOUR MISSION What the role involves • Leading sales conversations with prospective customers and understanding how their current processes, systems and ways of working are set up • Identifying operational challenges, inefficiencies and opportunities for improvement • Showing how Kapaya’s solutions can help organizations work in a more structured, scalable and effective way • Managing opportunities independently throughout the full sales cycle, from qualification to negotiation and closing • Building relationships with internal champions, decision-makers and senior stakeholders across customer organizations • Working closely with SDRs, consultants and technical teams to shape strong and realistic solution directions • Guiding customers through decision-making processes with clarity, confidence and commercial ownership • Keeping pipeline, CRM data and sales information well structured and up to date • Creating repeatable and consistent ways of working that support predictable commercial results • Contributing to the further development of messaging, sales approaches and commercial best practices YOUR PROFILE What makes a strong fit • Several years of experience in sales, business development, account management or a similar commercial role • Ideally experience in SaaS, consulting, workflow technology or solution-based selling • Strong communication and relationship-building skills • Confidence in speaking with different stakeholders, including senior decision-makers • A structured and disciplined way of working, with strong ownership and follow-through • The ability to understand customer challenges and translate them into commercially relevant opportunities • A proactive mindset and the ability to work independently in a dynamic environment • A high level of customer focus, credibility and professional presence • Fluent German and English, both spoken and written • Interest in digital workflows, process optimization and modern operational tooling What makes this role interesting Many sales roles focus mainly on volume, speed and short-term targets. This role goes further. It involves understanding how organizations actually operate, where friction shows up in daily work, and how better processes and systems can create real improvement. That makes the conversations more meaningful, the sales process more consultative and the impact of the role more visible. WHY ONE PRODUCTIVITY GROUP? What One Productivity Group offers • A role with real ownership and direct influence on customer growth and commercial success • The opportunity to work with well-known clients on meaningful workflow and process challenges • An attractive compensation package with fixed salary and performance-based variable • A flexible setup, remote, hybrid or from one of our office locations • A professional onboarding and strong on-the-job learning environment • Regular coaching, feedback and development opportunities • A team that combines high standards with a collaborative and down-to-earth way of working • Room to bring in ideas, improve how things are done and contribute beyond the core role • A digital-first work culture with flexibility and trust • High-quality equipment for both office and remote work About One Productivity Group One Productivity Group is a fast-growing pan-European group focused on helping organizations improve the way they work. Across our brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable operations. We hire across Europe and work across multiple countries, including Germany, the Netherlands, Switzerland, France and Sweden. Our people work from offices in Berlin, Hamburg, Rotterdam, Paris and Stockholm, or fully remotely. This gives us the flexibility to bring together the right talent across markets while staying connected through shared standards, close collaboration and a strong team culture. There is a shared culture of ownership, curiosity and continuous improvement. New ideas are welcomed, people are trusted to take responsibility, and development is taken seriously. CONTACT OPG One Productivity Group GmbH Patrick A. Lorenz Straßburger Straße 18 10405 Berlin

Account Manager (f/m/d)

Wunderflats

Here you can find our German speaking jobs.   ABOUT US Wunderflats helps people find fully furnished homes for a month or more, perfect for relocations, family moves, or life transitions. It offers a secure and seamless rental experience across Europe. Founded in Berlin in 2015 by Jan Hase and Arkadi Jampolski, Wunderflats bridges the gap between verified landlords and carefully vetted tenants. As part of Europe’s housing infrastructure, it helps activate underutilized apartments and support the evolving ways people live and work today. More than 63,000 apartments are currently listed, and the company employs a team of over 150 people.  Learn more at www.wunderflats.com.  Do you love not only supporting customers but also giving them a real wow experience? Then you’ve come to the right place: As an Account Manager, you own the matching and rental agreements between landlords and tenants by guiding them through our platform, translating their needs and preferences into realities and helping tenants find great homes for their new journeys. With your dedication, you make sure our customers are not just satisfied but truly delighted. YOUR MISSION * Drive bookings by proactively matching tenant needs with the best apartments in our portfolio—fast, strategically, and with a clear focus on results. * Own the entire booking pipeline and identify high-value opportunities (e.g. large groups, special requirements, time-sensitive leads) before anyone asks. * Actively listen, diagnose, and advise tenants and landlords to create smart, win-win matches that deliver value for all sides. * Multitask across multiple leads and landlords at the same time, always prioritizing based on revenue impact and KPIs, not just order of arrival. * Act as the go-to interface between tenants and landlords, handling complex situations with confidence and pushing opportunities forward to close. * Use data and KPIs to steer your daily decisions, track performance, and consistently exceed targets. * Share insights from your conversations to improve our product, processes, and customer strategy—you are the voice of both tenants and landlords inside the company. * Continuously optimize how you work and contribute directly to the success and growth of Wunderflats. YOUR PROFILE * Fluent German (C1) and very good English (B2). * Excellent communication skills (written + verbal) and strong active listening—you understand the “why” behind each request. * Commercial mindset: you love identifying opportunities, closing deals, and driving measurable outcomes. * Strong multitasker who thrives in fast-paced environments and can manage many leads at once without losing focus. * KPI- and data-driven: you let metrics guide your priorities and actions. * Proactive and autonomous—you don’t wait to be told what to do; you take ownership and make things happen. * Strategic thinker: you know which bookings to prioritize and how to create the best matches between tenants and landlords. * Curious and insight-driven: you spot patterns in customer needs and translate them into improvements for the team and product. * Comfortable with CRM tools, Google Sheets, and Google Drive. * Highly motivated and driven by impact—on customers, landlords, and company growth. * Eager to learn, grow, and contribute in a dynamic, ambitious environment. OUR PITCH * #empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact. * #worklifeinbalance: Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time. * #personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences. * #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution. * #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us. * #welovetohavefun: Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer and table tennis. * #morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket? - here you go! - and even more!    *We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person, visible or not.