Country Leader, Germany

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This position is based in Munich or in Berlin, Germany.     As an Migration Manager, you are the single thread running through every customer migration: from the very first conversation to post go-live stabilisation, you are the customer's named point of contact and the internal orchestrator. This role goes well beyond a standard onboarding profile. You drive the full migration cycle, coordinate Solution Engineers and the Onboarding team, and deliver onboarding directly on standard accounts. Your mission: own the end-to-end migration of IDnow customers onto the TrustPlatform — managing customer relationships, internal teams, and risks — with rigour and autonomy.     KEY RESPONSIBILITIES   * Own each migration end-to-end: project plan, milestones, risk management, weekly status reporting * Act as the single named contact for the customer, from kick-off through to CSM handover * Coordinate internal teams (Solution Engineers, Onboarding) on complex migrations: multi-product, multi-country, regulatory constraints * Deliver onboarding autonomously on standard accounts: integration guidance, testing, go-live validation, hypercare * Anticipate and escalate blockers before they impact the customer or the timeline * Build migration playbooks to continuously improve our processes     PREFERRED EXPERIENCE   * 3 to 5+ years of experience in a Post-Sales role in a B2B SaaS environment: Customer Success Manager, Implementation Manager, Technical Account Manager, Onboarding Project Manager, or equivalent * Proven track record managing complex migration or implementation projects involving multiple internal teams * Comfortable working with clients in regulated industries: Banking, FinTech, Insurance, Telco * Sufficient technical understanding to read an architecture, challenge a solution design, and spot integration risks — without being a developer * Transversal leadership: ability to mobilise teams without hierarchical authority * German — fluent, required · English — professional level, required * French — a plus NICE TO HAVE * Exposure to digital identity, KYC/AML, or eIDAS * Familiarity with REST API integration environments     PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.   IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

voize

🎤 WHY VOIZE? BECAUSE NURSES DESERVE THEIR TIME BACK. We're building the AI companion for Europe's 2M+ frontline care workers. Today, 2,000+ care facilities and 200,000+ nurses use voize every shift - and our AI gives them back up to 30% of their time: time to care, to connect, to be present with the people who need them most. We recently closed a €50M Series A led by Balderton Capital, with HV Capital and Y Combinator - but what matters more: we’re already live at scale in one of the hardest environments to build in. Why now? We've crossed product-market fit - and healthcare systems globally are under massive pressure: staff shortages, rising demand, and increasing complexity. The next 24 months are the move from breakout startup to category leader - scaling from 200,000 to 500,000+ users, from Germany to a multi-country footprint. 💡 YOUR MISSION: MAKE EVERY CUSTOMER A POWER USER As VP Customer Success, you don’t just run a CS org - you define how voize becomes part of everyday care delivery at scale. Your team is the bridge between product and real-world usage: * turning pilots into system-wide adoption * turning features into repeatable daily habits * turning “AI potential” into measurable time-saved on every shift You build and lead the Customer Success & Support org (CX) that ensures voize is not just bought, but used - deeply, daily, and across entire organizations. Because in our world, retention is not won in renewal calls. It is earned through consistent, everyday usage. Concretely, you own the systems that make adoption scale: * Adoption & time-to-value across enterprise (1,000–5,000 users) and SMB (<150 users) segments * Customer health: the measurement philosophy, the signals, the early-warning system * Onboarding & rollouts: from single-facility pilots to multi-site enterprise deployments * Gross retention: protecting the base through deep product usage, not commercial negotiation * Customer Support: the human + AI motion that keeps nurses unblocked 24/7 * Voice of the customer: the feedback loop into product, engineering, and GTM 🚀 WHAT YOU'LL OWN — THE FIRST 18 MONTHS * Build the leadership bench. Scale the org from today's team to 50+ FTE across CS, Implementation, and Support. Hire and develop existing leads into 3-6 directors/managers who can each run their own teams. You are a manager of managers - talent is your primary leverage * Design the segmentation model. Decide where high-touch CSMs drive value vs. where tech-touch, in-product, and AI-assisted motions scale the long tail. Leverage the fact that we're AI-native — your org should be among the most leveraged CX org in European SaaS * Instrument the customer journey. Define the customer health framework, the adoption KPIs, the time-to-proficiency benchmarks. Your team builds the dashboards - you set the bar * Own the cross-functional loop. Sit on the GTM leadership team. Present to the board quarterly. Translate customer friction into product and GTM decisions * Sponsor the self-serve motion. FAQs, in-product guidance, knowledge base, community - the content and tooling that lets a nurse in a 2,000-bed facility get unblocked without ever filing a ticket. 📈 WHAT SUCCESS LOOKS LIKE * Month 3: Org design locked. Health-score v1 live. First 2 directors are in place. You know every top-10 account by name * Month 6: Segmentation model rolled out. Onboarding playbook v2 shipped. Time-to-first-value cut by >30%. Support CSAT ≥ 90% * Month 12: Gross Retention ≥ 95%. Adoption metric (DAU/MAU of frontline users) meaningfully up. Team of 30 - 35 across CS, Implementation, Support. You're the trusted voice of the customer on the exec team * Month 18: The org is ready for the next S-curve: EU expansion, 300,000+ nurses, multi-country rollout. You've built a leadership system that runs without you day-to-day. 🤝 WHAT YOU BRING * 10+ years in Customer Success / Customer Operations in B2B SaaS, including 5+ years leading leaders. You've scaled a CX org through a meaningful inflection point (e.g. 20 → 50+ FTE, single-country → multi-geo, or SMB → enterprise) * Proven talent engine. You've hired and developed CX leaders who now lead teams of their own * Adoption-first mindset. You obsess over usage, time-to-value, and product engagement - not just logos or ARR. You know how to drive behavioral change at scale in large, distributed, non-desk user environments * Operator's toolkit. Hands-on fluency with modern CX tooling (Gainsight / Planhat / Vitally / Intercom / Zendesk-class), product analytics, and the data stack. You don't build the dashboards, but you can read them excellently * Strategic + hands-on. You can write a 3-year CX strategy in the morning and sit in a customer escalation in the afternoon * Healthcare empathy. Experience with frontline, clinical, or any regulated industry is desirable, where the end user is non-desk, time-starved, and mission-driven * Communication & EQ. You are empathetic and engage meaningfully with customers, team members, founders, and board * Berlin-based (or relocating). Fluent English + German. Hybrid. Berlin is where the team, the customers, and the category are being built - and that's deliberate 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE * Caring, collaborative culture. We value clarity, low ego, and close collaboration across Product, Tech, GTM, and Operations * Meaningful upside. Competitive compensation, 32 days holiday, benefits and stock options. You’re a co-creator of the company’s success * Flexibility that works. Hybrid setup, flexible hours, and the autonomy to operate at your best ✨ READY TO TALK? APPLY NOW! 🚀 If you want to look back in 24 months and say this was the role that defined your career - where you helped 500,000 nurses reclaim their time and built a category-defining CX org, this is that role. We know great leaders come from diverse backgrounds. If this excites you, we’d love to hear from you.

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering. This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb's culture to life. This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected. This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings. The Difference You Will Make: As an Office Manager, you help bring Airbnb's culture to life through exceptional execution and service. You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected. Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact the employee experience. A Typical Day: Support the Office Experience * Help ensure the office is welcoming, organized, and operationally ready each day. * Serve as a visible and approachable presence for employees, visitors, and guests. * Support day-to-day workplace experience programs and services. * Monitor office needs and proactively address issues or escalate to global and regional counterparts as needed. * Help maintain hospitality standards across office spaces, meeting rooms, and shared environments. Coordinate Office Operations * Support the daily coordination of workplace operations, hospitality services, food programs, and office amenities. * Partner with vendors and service providers to ensure consistent delivery of services and timely issue resolution. * Monitor workplace conditions and employee feedback. * Track office requests, operational issues, and follow-up actions. * Identify opportunities for improvement and communicate recommendations to regional leader and global ops team. * Maintain office documentation, communications, and operational processes. * Support implementation of office standards and playbooks. * Support office utilization reporting. Leadership & Administrative Support * Serve as a trusted admin partner to the Country Manager. * Provide calendar booking support, meeting coordination and room scheduling support for the Country Manager. * Partner with executive administrative partners to coordinate logistics for leadership visits, executive meetings, and business gatherings. * Serve as a local resource for employees and leaders navigating office services and resources. This role is not responsible for travel booking, expense management. This role only supports Country Manager diary/calendar support. Support Gatherings & Connection * Coordinate logistics for local gatherings, leadership visits, and employee engagement activities. * Support gatherings, leadership visits and employee engagement activities across the region as needed. * Partner with the Workplace Operations team and Regional Gathering Manager to support successful delivery of events and connection moments. * Ensure meeting spaces, hospitality elements, vendors, and attendee experiences are prepared and executed effectively. * Support the delivery of connection and community-building experiences within the office by following global guidance and toolkits, while adapting them to local needs. Build Strong Relationships * Develop positive working relationships with employees, leaders, Executive Assistants, vendors, and cross-functional partners. * Support a culture of hospitality, responsiveness, and service. * Gather employee feedback and share insights to improve the office experience. * Help foster an environment where employees feel welcomed, informed, and connected. Your Expertise: * 5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields. * Strong organizational and project coordination skills. * Experience coordinating meetings, events, leadership visits, or workplace programs. * Excellent communication and interpersonal skills. * Strong attention to detail and follow-through. * Ability to manage multiple priorities and work effectively in a fast-paced environment. * Hospitality mindset with a passion for creating positive experiences. * Strong problem-solving skills and sound judgment. * Experience partnering with vendors and cross-functional stakeholders is preferred. * Full professional proficiency in English and German. Your Location: This position needs to be based in the Berlin office 5 days a week. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.   How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Germany Annual Pay Range €68.000—€80.000 EUR