Customer Success Advisor - German speaking

Onboarding Implementation Consultant -German Speaking (f/m/d)

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.   This position can be based in Berlin or Munich, Germany.   As a German-speaking Onboarding Consultant, you will be responsible for ensuring new customers and existing customers enabling new IDnow products are correctly deployed in the most time-efficient manner possible, utilising as much of IDnow's products and services as is relevant to their context. You are the customer's primary point of contact from kickoff through hypercare. Your mandate is to implement what the customer bought, to the highest standard, and to hand off a stable, value-delivering deployment to the Customer Success Manager.   KEY RESPONSIBILITIES HANDOVER & KICKOFF * Fully absorb the Solution Engineer (pre-sales engineers) handover (solution documents, technical specs, regulatory context, stakeholder mapping) and surface the customer's real pain points and compliance requirements before implementation begins. * Lead the project kickoff — establishing governance, roles, and communication cadence, and aligning all stakeholders on a clear, time-bound delivery roadmap covering scope, milestones, and acceptance criteria. * Own the Go Live date from day one — set it at kickoff, drive every stakeholder to meet it. It is a commitment, not a target. TECHNICAL IMPLEMENTATION & DELIVERY * Operate as the lead point of contact and accountable delivery owner throughout the entire onboarding phase. * Manage end-to-end technical implementation: REST API integration, Mobile SDK deployments (iOS, Android, React Native), identity flow configuration, and third-party system connections. * Develop and maintain a living integration map for each customer (architecture, data flows, authentication model, SDK/API usage patterns, third-party dependencies) — handed over to the CSM at handoff. * Proactively share IDnow integration best practices throughout implementation (API usage patterns, error handling, retry logic, webhook reliability, SDK standards, security) and challenge deviations from them. * Act as the customer's trusted advisor — evangelise IDnow's technology in their specific context and explore the "art of the possible" beyond the initial scope. ISSUE MANAGEMENT & INTERNAL COLLABORATION * Act as the primary escalation point for all technical and product issues, communicating progress to the customer with full transparency and ensuring they always have a clear next step or workaround. * Liaise with Product and Technical teams to resolve issues; report recurring blockers with structured, evidence-based feedback. * Escalate critical blockers to management with full context (customer impact, SLA risk, proposed resolution path). * Ensure implementation strictly reflects contracted scope — flag any out-of-scope requests to the relevant Commercial or CSM owner. HYPERCARE & STABILIZATION * Own the hypercare phase post-go-live, tracking KPIs: conversion rate, open issue volume, SLA compliance, and end-user experience metrics. * Hand off to CSM only when KPI stability is reached and agreed success criteria are met — maintaining a clear view of the gap between actual performance and contracted targets throughout. CUSTOMER RELATIONSHIP * Build and maintain strong relationships with technical decision-makers (data standards, programming, IT architecture, security) and articulate benefits at all stakeholder levels to drive buy-in. * Support the pre-sale process including technical workshops, costed SoWs, and high-level project plans. * Prepare whitepapers, articles, and content to educate and engage potential and existing clients.   PREFERRED EXPERIENCE * 3+ years of experience as either a Technical Account Manager or a Technical Project Manager, in a SaaS environment. * Always on the lookout for evolutions in legislation and regulations that are relevant to our customers and their markets. * Understanding of security principles and data protection regulation. * Ability to identify benefits that are relevant for all levels to improve the buy-in of customers. * Knowledge of web technologies, HTTP/HTTPS, REST API, JSON. * Knowledge of mobile technologies: native Android and iOS, Cordova and React native, and SDKs. * Practical experience with at least one programming language – ideally Python, Java, JavaScript, Swift/Objective-C is a plus. * Motivated to make a difference and passionate about process improvements. * Autonomous in project management and client relationships. * Ability to translate complex and/or technical information to different audiences. * Strong prioritization and goal-setting skills. * Excellent written and oral communication skills, as well as presentation skills. * Fluency in German and English required, other EU languages are highly valued. Desirable additional skills: * Knowledge of Cloud providers – AWS, Azure, Google Cloud. * Familiarity with identity verification concepts, KYC/AML compliance frameworks, or regulated industry environments (banking, insurance, telco, healthcare). * Exposure to eIDAS, EUDI Wallet, or qualified electronic signature (QES) frameworks.    PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.     IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

Care Expert - Customer Training (m/f/d)

voize

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!   💡 YOUR MISSION: As Care Expert, you are the trusted domain advisor for voize's most strategic care group customers. You sit at the intersection of Pflege expertise and digital transformation - partnering with QM-Leitungen, Pflegedienstleitungen, and Geschäftsführungen to ensure voize doesn't just get implemented, but genuinely transforms how care teams work. Your credibility comes from lived experience in care; your impact is measured in adoption rates, reference-customer strength, and the time you give back to frontline workers. 🚀 Your Daily Business * Act as the embedded domain expert for 6–10 strategic care group accounts, partnering with their Customer Success Manager to drive rollout success and long-term adoption * Run structured Pre-Rollout Analyses and System Reality Checks — mapping QM processes, EHR configurations (e.g. Vivendi), and documentation workflows before go-live to surface mismatches before they become blockers * Lead peer-level conversations with QM-Leitungen and Pflegedienstleitungen on process design, documentation logic, and change management — speaking their language, not ours * Conduct post-rollout reviews with customer leadership, tracking adoption trajectories and delivering actionable recommendations on both voize configuration and care workflows * Translate cross-account patterns into structured insights for the Product team — clearly distinguishing process issues, EHR configuration gaps, and genuine product needs 🤝 Your Skillset * Background as Pflegedienstleitung, QM-Beauftragte/r, or in a senior care quality/operations role — you've worked at the level of the people you'll be advising, and they'll know it * Deep familiarity with QM processes, care documentation standards, and EHR systems (ideally Vivendi/Snap) in stationäre Altenpflege * Fluent German and the communication range to navigate a skeptical Pflegedienstleitung, a cautious Geschäftsführung, and an impatient IT admin — sometimes in the same day * Structured diagnostic thinker: you can determine whether a rollout challenge is rooted in process, system configuration, or change management — and know what to do about each * Collaborative by nature: you work closely with CSMs, filter signal to Product, and contribute to building the Care Expert playbook as a practice, not just a personal style   🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE * We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care * We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany * Become a co-creator of our success with stock options * Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible * You decide when you work best, that means flexible working hours and a good hybrid set-up.   ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

Account Manager - DACH Enterprise

Mentimeter

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. We are now looking for an Account Manager for our DACH Enterprise customers — a commercially driven relationship builder who wants to take full ownership of revenue growth across an existing portfolio of strategic customers. This is a key role in one of Mentimeter’s most important markets. Your mission will be to grow and retain our existing DACH Enterprise customer base by identifying expansion opportunities, owning renewals, building senior customer relationships, and turning customer insight into measurable revenue growth. This is not a purely reactive account management role. We are looking for someone who can create commercial momentum, manage a broad portfolio with discipline, and build trust with German-speaking Enterprise buyers who value credibility, structure, patience and a strong business case. You will work closely with Customer Success Managers, Sales Development Representatives, Marketing, Sales Operations and Product-led growth teams. At the same time, this is a role for someone who enjoys ownership and autonomy. You should be comfortable operating in a scale-up environment where not everything is fully built yet, and where your ability to take initiative, make smart prioritisation decisions and move opportunities forward will matter. WHY THIS ROLE IS EXCITING You will join a global SaaS company with strong product adoption, an international team and a large existing customer base to grow from. In this role, you will get to: * Own commercial growth across an existing Enterprise customer portfolio in the DACH market * Combine strategic relationship-building with clear revenue ownership * Work with customers across HR, L&D, Communications, Enablement and senior leadership * Build trust with complex Enterprise organizations and help them expand the value they get from Mentimeter * Shape how we scale customer expansion in one of our most important markets * Join a global, English-first company with strong product adoption and a highly international team * Have real autonomy while being backed by a collaborative commercial organization * Work from Berlin in an English-first, highly international environment WHAT YOU WILL DO As Account Manager, DACH Enterprise, you will: * Take full commercial ownership of our existing DACH Enterprise customer portfolio * Drive revenue growth through expansion, upsell and cross-sell opportunities * Build and manage a strong pipeline of customer expansion opportunities * Own renewal processes and work proactively to protect revenue and prevent churn * Develop long-term, strategic relationships with senior stakeholders across customer organizations * Act as a trusted commercial adviser by understanding customer goals, business needs and value drivers * Identify account growth potential by using customer insights, product usage data and commercial signals * Prioritize accounts and opportunities based on revenue potential, risk and strategic value * Lead commercial conversations, negotiations and contract discussions with customers * Create fair, sustainable and value-driven agreements for both the customer and Mentimeter * Collaborate closely with Customer Success Managers, Sales Development Representatives, Marketing, Sales Operations and Product-led growth teams * Contribute to building a scalable, best-in-class approach to Enterprise customer expansion in the DACH market WHAT SUCCESS LOOKS LIKE You will thrive in this role if you are motivated by owning a number, building trusted customer relationships and turning account potential into measurable revenue growth. Success in this role means that you: * Consistently grow revenue across your existing customer portfolio * Build a healthy and predictable expansion pipeline * Forecast accurately and manage your opportunities with structure and discipline * Develop strong relationships with senior customer stakeholders * Understand customer needs and translate them into clear commercial opportunities * Proactively identify churn risks and take action before they become renewal issues * Use data and customer insight to make smart prioritization decisions * Balance long-term relationship building with clear commercial outcomes * Collaborate effectively across teams while still driving your own work forward This is not a purely reactive account management role. We are looking for someone who actively creates opportunities, drives commercial momentum and takes ownership from insight to closed revenue. YOU WILL BE SUPPORTED BY: * Strong lead generation from our Marketing and Product teams * Sales Development Representatives who support lead qualification and opportunity creation * Customer Success Managers who partner closely with you on strategic accounts * Marketing and Sales teams who support with account analysis, campaigns and commercial tactics * A Sales Operations function to support process, data and systems * Professional tools and data sources, including Salesforce, Intercom, Mixpanel and Google Analytics to manage your pipeline, understand customer signals and identify expansion opportunities - making informed commercial decisions WHAT WE ARE LOOKING FOR To succeed in this role, we believe you bring: * Native or professional fluency in German business language, as your primary focus will be the DACH market * Professional-level English, as Mentimeter is an English-first company and we sell globally * Previous B2B SaaS sales experience, ideally at least 3+ years or equivalent depth in a complex commercial environment having worked with account management, expansion sales, customer growth or enterprise sales * Experience owning commercial targets and driving revenue growth across an existing customer portfolio * Strong pipeline management, forecasting and opportunity qualification skills * The ability to identify, create and close expansion opportunities with existing customers * Confidence in leading commercial conversations with senior stakeholders * Strong negotiation skills and an understanding of software contract terms and conditions * The ability to use data, customer insights and business signals to assess opportunities and make informed decisions * A structured way of working, with the ability to manage many customers and opportunities in parallel * Strong communication skills and the ability to clearly position Mentimeter against both direct and indirect competitors * A proactive, high-energy working style with the ability to create momentum independently * A genuine motivation to build long-term customer relationships while also driving clear commercial outcomes NICE TO HAVE It is a plus if you have: * Previous sales or account management experience from the German or broader DACH market * Experience selling into HR, L&D, Communications, Enablement, EdTech, HRTech or MarTech buyers * Experience working with Enterprise customers and multi-stakeholder buying groups * Experience managing renewals and expansion in a land-and-expand SaaS model * A bachelor’s or master’s degree in any relevant field NOT REQUIRED * Although this role is located in our Stockholm office, you are not required to speak Swedish. Mentimeter is an English-first organization, and our daily work is carried out in English. * You do not need people management experience. This is an individual contributor role with full commercial ownership. * You do not need to come from our exact domain, although it's a plus. What matters most is that you can learn our buyers’ world quickly, build credibility with Enterprise stakeholders and turn customer value into commercial growth. ---------------------------------------------------------------------------------------------------------------------------------- 📍 LOCATION (ONSITE VS HYBRID) This role is based at our Berlin office, where we work together onsite at least 3 days per week. We also offer flexibility to work from home up to two days per week. 💡RECRUITMENT PROCESS Our end-to-end recruitment process is designed to help us get to know your experience, skills and potential, while also giving you a clear understanding of the role, the team and Mentimeter. The process includes: 1. Introduction interview 2. Personality and logical ability assessments 3. Business case 4. Competence interview 5. Culture interview 6. References and offer COMPENSATION MODEL: At Mentimeter, we believe in fair and transparent compensation that grows with you. We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork, and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers, contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission-based salary model in our sales roles, which has proven to be very successful and appreciated across the team. The salary range for this role is EUR 70 000 - 100 000 per year. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact.  Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here:  https://www.mentimeter.com/benefits ----------------------------------------------------------------------------------------------------------------------------------   What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. *  There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.