Engineering Manager (m/f/d) Hospital

voize

🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: OWN INBOUND SUPPORT AND DRIVE GREAT RESOLUTIONS As a Working Student in Customer Support at voize, you do the same work as our full-time Customer Support Managers; just part-time, built around your studies. You are responsible for delivering a consistently excellent customer experience across our inbound channels: voice, chat, and email. You make sure customers get fast, helpful answers, and you keep cases moving from first contact to resolution. When an issue requires deeper investigation, you collaborate closely with Technical Support and other internal teams to ensure problems are solved thoroughly and communication stays clear. And because care doesn't stop at 17:00 during a weekday, neither does our support: your shifts focus on evenings and weekends — the hours when nurses still need us and your coverage matters most. 🕒 YOUR WORKING MODEL — PART-TIME, IN ROTATING SHIFTS * Our support operates 07:00–22:00, seven days a week — as a Working Student, you cover part of that window in a rotating shift schedule, with a focus on evening shifts and weekend rotations * Shifts are planned weeks in advance together with the team, with flexibility to swap around exams and semester deadlines * Up to 20 hours/week during the semester, typically concentrated into evening and weekend blocks — more is possible during semester breaks * You're never alone on a shift: there's always a clear escalation path to an on-call colleague 🚀 YOUR DAILY BUSINESS — NO TWO SHIFTS ARE ALIKE * Manage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses during your shift. * Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure — or a clean, well-documented handover at the end of your shift. * Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input. * Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution. * Handle escalations calmly and effectively, balancing urgency with quality and customer trust — especially in the evening and weekend hours when you're the face of voize. * Create and improve documentation (FAQs, macros, internal playbooks, handovers) so the team can resolve faster and more consistently. * Spot patterns in inbound volume and recurring topics, and share insights that help reduce contacts over time (process improvements, better guidance, product feedback). 🤝 YOUR SKILLSET — WHAT YOU BRING TO THE TABLE * Currently enrolled as a student (Bachelor's/Master's) — active enrollment is required for a Werkstudent contract; your field of study matters less than your mindset. * First customer-facing experience: through working student jobs, internships, hospitality, retail, volunteering, or similar. You know what it feels like to help someone under time pressure. * Excellent, empathetic communication: you can explain solutions clearly, even in stressful situations, and you know how to set expectations without losing warmth or trust. * Structured problem solving: you can break down unclear issues, ask the right questions, and move things forward without getting stuck. * Comfort with technical topics (high level): you can work with concepts like apps, devices, logins, and permissions without needing to be an admin or engineer. * Reliable availability for a rotating shift schedule with evening and weekend coverage — this is essential for the role. * Ownership and reliability: you follow through, keep stakeholders informed, and care about quality. * Language skills: Fluent German (C2) for customer communication, and solid English for internal collaboration. Nice to have (but not required) * Experience with support tooling such as ticketing systems, knowledge bases, or chat/phone systems (e.g., Intercom, Zendesk, Salesforce, Hubspot) * Experience in healthcare, care facilities, or a regulated environment. 🎯 OUR SUCCESS MINDSET — HOW WE WORK AT VOIZE * You're resilient — you see challenges as opportunities, not obstacles * You work iteratively — test, learn, and improve instead of aiming for perfection * You value open feedback and contribute to a positive, transparent team culture 🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE * Flexible working hours because you know when you work best! * reimbursement of the “Deutschlandticket” * 25 days of vacation – and your birthday off ✨ READY TO TALK? APPLY NOW! 🚀 We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!

Superchat

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day. We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams. We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin. We're hiring an Engineering Manager to lead one or more squads. You'll partner directly with the CTO to develop engineers, ship reliable software, and shape how our team works as we scale. WHO WE WANT Experienced engineering people manager. You bring 3–5+ years of people management experience in software engineering, ideally in B2B SaaS environments. Strong delivery leadership. You have a track record of leading squads of 5-10 engineers through full product and delivery cycles. Technically credible. You come from a strong technical background as a backend or full-stack engineer (former Senior Engineer or equivalent). You read code comfortably, engage on server-side architecture and trade-offs, and contribute meaningfully to technical discussions about the systems your squads own. Backend experience in Java/Kotlin is a plus, since our backend runs on Kotlin/Quarkus. Builder of strong engineers. Your former reports got promoted, took on broader scope, or grew into roles that better matched their strengths. Strong hiring instinct. You have experience hiring engineers and successfully closing high-quality candidates. Comfortable with difficult conversations. You are comfortable having clear, honest, and sometimes difficult conversations when needed. Clear communicator. You are fluent in written and spoken English. You communicate clearly across engineering, product, and leadership teams and create alignment through strong written and verbal communication. WHO WE DON’T WANT Pure delivery manager. You treat engineering as a ticketing operation focused only on timelines and task tracking instead of product quality, technical health, and team growth. We need engineering leaders, not project coordinators. Engineer escaping into management. You moved into management mainly to stop coding rather than because you genuinely enjoy leading, coaching, and developing people. This role requires a real interest in people leadership, not retreating from technical work. Top-down architecture owner. You want to personally own architecture decisions alone instead of enabling strong technical ownership within engineering teams. Engineers own architecture decisions - you participate, challenge, and sponsor the right investments. First-time people manager. You are entering engineering management for the first time and have not yet experienced leading teams through performance, hiring, and scaling challenges. We’re looking for someone who has already managed engineering teams successfully. Remote-only operator. You prefer fully remote work and don’t want to actively build relationships and culture in person with the team. We believe strong engineering leadership requires regular in-person collaboration and presence in Berlin. YOUR DAY TO DAY * You run weekly or bi-weekly 1:1s with each of your direct reports to support growth, alignment, and execution * You lead growth conversations and performance reviews - including development planning, quarterly check-ins, and calibration sessions with peers and the CTO * You work closely with PMs and senior engineers on cycle planning, scoping, prioritization, dependencies, and team capacity * You actively participate in architecture and tech debt discussions - challenging decisions, supporting strong technical direction, and sponsoring long-term investments * You play a key role in hiring - from interviewing and feedback to debriefs and closing strong candidates * You collaborate closely across squads with other Engineering Managers and the CTO to maintain alignment and execution quality * You handle difficult conversations directly and thoughtfully - including performance issues, conflicts, and compensation discussions, with support from the CTO where needed STAKEHOLDERS CTO: Your manager and partner on people development, calibration, technical direction Direct Reports: Engineers in your squad(s); you own their development, performance, and growth Product Manager(s): PMs own what and why; you own how (delivery) and who (people) People Ops: Partner on compensation and processes WHY PEOPLE CHOOSE US Mission that matters. Real impact on small businesses, not abstract metrics Funded with conviction. $16.5M raised with a strong trajectory toward profitability Modern stack. Kotlin/Quarkus, AWS, TypeScript/React/Next.js, and LangGraph for AI-powered features Squad-based organization. Each squad owns its domain end-to-end with real ownership and autonomy Product-led structure. PMs report directly to the CPO, keeping product strategy focused, consistent, and clearly prioritized Engineers own technical decisions. Engineering Managers participate, challenge, and sponsor decisions - but engineering judgment stays with the team Hybrid by design. Our Berlin office in Prenzlauer Berg is the center of gravity, with two work-from-home days as the standard setup Direct feedback culture. Honest, direct, and kind feedback is part of how we work together - in 1:1s, retrospectives, and everyday collaboration Two clear career tracks. We support both Individual Contributor growth (up to Staff level) and Engineering Management paths, with explicit reversibility between both Benefits & Culture * Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription * Regular company and team events * Annual personal development budget of €500 for conferences, courses, books, career coaching, and more * An inclusive and exciting startup culture that enables fast professional and personal growth * Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment We want to build a community, not just a company. It’s important to us to create an environment where people genuinely enjoy spending time together - whether that’s through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you’d like to help build here! We're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the description. At Superchat, we welcome diverse perspectives and people who think rigorously. Relocating to Berlin? We support you with practical relocation help. You'll feel home in no time. We look forward to your application! 🙂 With your application you agree to our privacy policy.

Mercanis

DEINE AUFGABEN Als Procurement Excellence Manager bei Mercanis gestaltest du die Weiterentwicklung unserer Plattform und übersetzt komplexe Herausforderungen in klare, wirkungsvolle Produktlösungen. Du arbeitest eng mit CSM, Design und Engineering zusammen und erhältst einen tiefen Einblick in den Alltag eines schnell wachsenden SaaS-Unternehmens. Dabei verantwortest du strategische Initiativen, priorisierst Anforderungen und treibst eine nutzerzentrierte Produktentwicklung voran. Deine Arbeit hat direkten Einfluss auf unsere Roadmap, die User Experience und das Wachstum von Mercanis, ideal, wenn du gern Verantwortung übernimmst und echte Probleme unserer Nutzer löst. DEIN AUFGABENBEREICH * Arbeite eng mit cross-funktionalen Teams wie CSM, Design und Engineering zusammen und fungiere als zentrale Schnittstelle zwischen Business und Tech * Führe User Research durch, identifiziere die echten Pain Points unserer Nutzer und übersetze Erkenntnisse in konkrete Produktverbesserungen * Sammle Feedback, analysiere Produktnutzung und Performance, und leite Trends sowie Optimierungs­potenziale ab * Beobachte Markt- und Wettbewerbsentwicklungen kontinuierlich und entwickle Benchmarks sowie Best-Practice-Analysen * Übersetze Geschäftsanforderungen und Strategie in klare User Stories und unterstütze die Priorisierung sowie Weiterentwicklung unserer Roadmap * Übernimm Verantwortung für den Produkterfolg und trage maßgeblich dazu bei, Mercanis langfristig als Marktführer zu positionieren und Kundenzufriedenheit sicherzustellen DEIN PROFIL * Du hast 2–3 Jahre Erfahrung Bereichen wie Solution Engineering, Consulting oder Business Analytics – idealerweise im SaaS-Umfeld ODER relevante Erfahrung im Bereich Procurement Excellence, strategischem Einkauf oder Supply Chain Management * Du hast bereits in agilen, schnelllebigen Umgebungen gearbeitet und fühlst dich in interdisziplinären Teams wohl * Du bringst praktische Erfahrung mit digitalen Produkten und Softwareentwicklung mit * Du begeisterst dich dafür, komplexe Nutzerprobleme zu verstehen und in klare, umsetzbare Schritte zu übersetzen * Du arbeitest proaktiv, übernimmst gern Verantwortung und überzeugst durch starke organisatorische und kommunikative Fähigkeiten * Du verfügst über ausgeprägte analytische Fähigkeiten, ein gutes Auge fürs Detail und eine Hands-on-Mentalität * Du fühlst dich wohl in unklaren Situationen und behältst auch in herausfordernden Momenten einen kühlen Kopf * Du arbeitest gern eigenständig und scheust dich nicht vor Verantwortung * Du sprichst fließend Deutsch und Englisch WARUM WIR? * Mentoring & persönliches Wachstum: Du arbeitest eng mit erfahrenen Seriengründern zusammen, die dich in deiner fachlichen und persönlichen Entwicklung aktiv begleiten und fördern * Raum für Ideen: Bei uns herrscht eine offene Unternehmenskultur mit echtem Sparring. Du übernimmst Verantwortung und bekommst den Freiraum, deine Ideen umzusetzen * Team-Mindset: Dich erwartet ein engagiertes, neugieriges Team, das mutig ausprobiert, offen kommuniziert und sich ständig weiterentwickelt – gemeinsam und voneinander * Kultur der Wertschätzung: Wir wachsen gemeinsam, feiern Erfolge als Team und pflegen einen ehrlichen, respektvollen Austausch – ob im Alltag oder bei regelmäßigen Events * Zentrale Lage: Unser Büro liegt im Herzen des Berliner Startup-Ökosystems – mit guter Anbindung, inspirierender Umgebung und tollen Menschen * Dein Setup, deine Entscheidung: Du arbeitest mit dem System deiner Wahl – ob Apple, Windows oder Linux, du entscheidest * Faires Gehalt & Beteiligung: Wir bieten dir ein wettbewerbsfähiges Gehalt – plus die Möglichkeit, direkt am Unternehmenserfolg von Mercanis teilzuhaben