Product Manager, Customer & Accounts (m/f/d)

Raisin

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team The Customer Accounting team is responsible for the integration with our Servicing Bank with a focus on accounts and transactions to provide those to the customer and to other services on the Raisin platform. Most importantly, account life cycle, reconciliations and transaction compliance are in the domain of this team. The team is part of the “Customer Tribe”, which consists of 5 teams that collaborate closely on the mission to build and run state of the art Customer and Transaction Account experiences to grow Raisin at scale. The Customer Accounting team provides: * the full lifecycle of the transaction accounts * overview of the account balance and transaction history * compliance monitoring on transactions Tech Stack: * Backend: Java, Spring Boot, MySQL, Kafka, AWS * Web: TypeScript, ReactJS * Mobile: TypeScript, React Native Your Responsibilities * Manage the full E2E delivery cycle: requirements analysis, estimation, design, implementation, QA, and delivery. * Nurture an inspiring environment with open communication and a culture of trust. * Proactively resolve impediments and mitigate risks. * You collaborate closely with your team’s Product Manager. * Collaborate with other Product Managers and Tech Leads on strategy and planning. * Drive the OKR process: objectives, definition, and individual target agreements. * Recruit, hire, and onboard engineers while developing their soft and technical skill-sets. Your Profile LEADERSHIP & EXPERIENCE * You bring at least 1 year of leadership or people management experience. * You successfully managed software projects, build sustainable software and delivered in collaborative fashion. * You feel comfortable and confident driving technical and architectural discussions. * You are a decisive leader who stands your ground on architectural integrity while remaining a pragmatic and collaborative problem-solver. * You foster a culture of ownership, accountability, and technical excellence. EXPERTISE * You demonstrated critical thinking and problem-solving capabilities * You possess a strong analytical mind, capable of mapping out intricate transaction flows and identifying edge cases before they hit production. * You have strong hands-on experience (typically 8+ years) in backend engineering, with solid Java (Spring Boot) expertise. * You have practical experience with event-driven architectures (e.g., Kafka or comparable technologies). * You understand distributed systems challenges such as idempotency, consistency and failure handling. * You are comfortable participating in code reviews and architectural decisions across backend and fullstack systems. * University degree in Computer Science, Mathematics, or Engineering. REGULATED / FINTECH EXPERIENCE (IS A PLUS) * You bring professional experience in fintech, banking, investment platforms, insurance, or other highly regulated industries. * You have worked on systems where data integrity, auditability, compliance, and transactional correctness significantly influenced architectural decisions. * You have an intrinsic 'Safety-First' mindset: For you, auditability and data integrity are not checkboxes, but core features of a professional system. COMMUNICATION & COLLABORATION * You communicate clearly and confidently with both technical and non-technical stakeholders. * You are fluent in English; German is a plus but not required.   Join our mission, join our team – and grow with us! At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities. As part of our team, you will benefit from: * Employee Development Budget of €2,000 and four full training days per year. * Flexible working hours, home office and 30 vacation days. * A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%. * Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.  * Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month. * Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs. * Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office. * You are moving from another country or city to join us? We may support your relocation. Raisin Applicant Privacy Policy We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Vanilla Steel

YOUR MISSION We are a Berlin-based startup transforming how industrial materials are bought and sold across Europe. One of the oldest industries in the world still runs on Excel, PDF and email. We are replacing that with AI that runs the buying and selling workflow end to end, increasing liquidity, speeding up transactions and reducing waste for hundreds of steel and metal distributors. We have strong early traction, real enterprise customers and committed investors. We are a lean, technical team scaling our enterprise pilots and building the AI infrastructure underneath them. Your job is to open doors and win conversations. You partner closely with Co-founder Simon, who owns sales. You will spend real time on the phone with German steel traders and distributors, and you will build the systems and tools that make every call sharper. This is a hands-on role with four pillars, and the first one is where you will make your mark. 1. REACH OUT AND CLOSE Own our outbound: call and message decision-makers at steel traders and stockholders across the DACH region, in German, every day. Get past the gatekeeper, open the conversation, and book qualified meetings for the team. Track follow-ups so no warm lead ever goes cold, and prepare the pre-call briefs that make each conversation land. 2. BUILD THE PIPELINE Build and verify our target lists: the right companies, mapped to the right person (Head of Sales, branch manager, MD). Keep our CRM (Attio) clean and trustworthy so the whole team can rely on it. 3. EXTEND OUR AI OUTBOUND ENGINE Improve the internal AI tooling that powers our outreach: research, enrichment and message drafting. Wire in new data sources and automate the manual steps that slow you down. You will use AI coding tools (Cursor, Claude) to ship, not just specify. 4. HELP BUILD THE BRAND Help shape how our software business shows up in the world: our brand, our messaging, and our presence on social media. Bring ideas for how we look and sound, help grow our audience across the channels that matter, and keep everything consistent as the product grows. YOUR PROFILE You are genuinely comfortable picking up the phone, and you like finding smarter ways to work. The one non-negotiable: you can sell in German. Everything else you can grow into here. * Excellent written and verbal communication in German (C1 or C2 must have, native not required) and solid English. You can run an outbound call with a German industrial customer end to end, and you are not thrown by a cold conversation. * Enrolled student or recent graduate. We care about how you think and what you have built, not your years of experience. * Comfortable with software, and keen to use AI tools like Cursor or Claude to work smarter. If you can build or automate things yourself, even better, though you do not need to be an engineer. * Resourceful and thick-skinned. You take initiative instead of waiting to be told, and a "no" does not slow you down. * Organized, and genuinely bothered by messy data. * Nice to have: your own outreach or sales experience; a side project you have shipped; a portfolio, brand, or content you have built (a site, a social account, a newsletter); Python, React, or GTM tools like Clay, Apollo or HubSpot. WHY US? * €2,000 to €2,500 per month, depending on experience. * Real ownership from day one: you run your own outbound, and you watch the meetings you book turn into real deals. * Work directly with the founders and learn how a startup wins its first customers from zero, in a real industry. * Senior co-founders who are operators, not pitch-deck founders. Decisions happen fast. * Subsidised Urban Sports Club membership and Deutschlandticket. * Hybrid work format, office in the heart of Prenzlauer Berg, Berlin. * Regular team events, company breakfasts and Friday drinks.

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.   This position can be based in Berlin or Munich, Germany.   As a German-speaking Onboarding Consultant, you will be responsible for ensuring new customers and existing customers enabling new IDnow products are correctly deployed in the most time-efficient manner possible, utilising as much of IDnow's products and services as is relevant to their context. You are the customer's primary point of contact from kickoff through hypercare. Your mandate is to implement what the customer bought, to the highest standard, and to hand off a stable, value-delivering deployment to the Customer Success Manager.   KEY RESPONSIBILITIES HANDOVER & KICKOFF * Fully absorb the Solution Engineer (pre-sales engineers) handover (solution documents, technical specs, regulatory context, stakeholder mapping) and surface the customer's real pain points and compliance requirements before implementation begins. * Lead the project kickoff — establishing governance, roles, and communication cadence, and aligning all stakeholders on a clear, time-bound delivery roadmap covering scope, milestones, and acceptance criteria. * Own the Go Live date from day one — set it at kickoff, drive every stakeholder to meet it. It is a commitment, not a target. TECHNICAL IMPLEMENTATION & DELIVERY * Operate as the lead point of contact and accountable delivery owner throughout the entire onboarding phase. * Manage end-to-end technical implementation: REST API integration, Mobile SDK deployments (iOS, Android, React Native), identity flow configuration, and third-party system connections. * Develop and maintain a living integration map for each customer (architecture, data flows, authentication model, SDK/API usage patterns, third-party dependencies) — handed over to the CSM at handoff. * Proactively share IDnow integration best practices throughout implementation (API usage patterns, error handling, retry logic, webhook reliability, SDK standards, security) and challenge deviations from them. * Act as the customer's trusted advisor — evangelise IDnow's technology in their specific context and explore the "art of the possible" beyond the initial scope. ISSUE MANAGEMENT & INTERNAL COLLABORATION * Act as the primary escalation point for all technical and product issues, communicating progress to the customer with full transparency and ensuring they always have a clear next step or workaround. * Liaise with Product and Technical teams to resolve issues; report recurring blockers with structured, evidence-based feedback. * Escalate critical blockers to management with full context (customer impact, SLA risk, proposed resolution path). * Ensure implementation strictly reflects contracted scope — flag any out-of-scope requests to the relevant Commercial or CSM owner. HYPERCARE & STABILIZATION * Own the hypercare phase post-go-live, tracking KPIs: conversion rate, open issue volume, SLA compliance, and end-user experience metrics. * Hand off to CSM only when KPI stability is reached and agreed success criteria are met — maintaining a clear view of the gap between actual performance and contracted targets throughout. CUSTOMER RELATIONSHIP * Build and maintain strong relationships with technical decision-makers (data standards, programming, IT architecture, security) and articulate benefits at all stakeholder levels to drive buy-in. * Support the pre-sale process including technical workshops, costed SoWs, and high-level project plans. * Prepare whitepapers, articles, and content to educate and engage potential and existing clients.   PREFERRED EXPERIENCE * 3+ years of experience as either a Technical Account Manager or a Technical Project Manager, in a SaaS environment. * Always on the lookout for evolutions in legislation and regulations that are relevant to our customers and their markets. * Understanding of security principles and data protection regulation. * Ability to identify benefits that are relevant for all levels to improve the buy-in of customers. * Knowledge of web technologies, HTTP/HTTPS, REST API, JSON. * Knowledge of mobile technologies: native Android and iOS, Cordova and React native, and SDKs. * Practical experience with at least one programming language – ideally Python, Java, JavaScript, Swift/Objective-C is a plus. * Motivated to make a difference and passionate about process improvements. * Autonomous in project management and client relationships. * Ability to translate complex and/or technical information to different audiences. * Strong prioritization and goal-setting skills. * Excellent written and oral communication skills, as well as presentation skills. * Fluency in German and English required, other EU languages are highly valued. Desirable additional skills: * Knowledge of Cloud providers – AWS, Azure, Google Cloud. * Familiarity with identity verification concepts, KYC/AML compliance frameworks, or regulated industry environments (banking, insurance, telco, healthcare). * Exposure to eIDAS, EUDI Wallet, or qualified electronic signature (QES) frameworks.    PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.     IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.