Product Operations Intern

finmid

ABOUT FINMID finmid is a platform enabling software businesses to grow their revenue by embedding financial services in their product through a single integration. By productizing the complexity of financial services, finmid empowers companies to offer financial services where FinTech isn't the mission, but enables the mission. More about who we are and what we do here. ABOUT THE OPPORTUNITY As a Strategy & Operations Intern at finmid, you’ll play a pivotal role in optimizing operational processes and supporting our revenue-driving efforts. Collaborating with cross-functional teams, you will tackle operational challenges, improve internal workflows, and contribute to projects that shape our customer experience and accelerate finmid's growth. This internship intends to equip you with the skills necessary for a successful full-time role at finmid, and we will extend job offers to return full-time for the best performers. IN THIS ROLE, YOU WILL: * Collaborate with internal teams (Sales, Product, Risk) to resolve customer issues and ensure a seamless customer experience. * Assist in customer onboarding, conducting business reviews, and improving operational processes under the guidance of the Business Ops Manager. * Conduct market research and analyze data to inform strategic decisions and process improvements. * Support the optimization of operational workflows to enable scalable growth. * Identify challenges and propose actionable solutions to improve customer satisfaction, retention, and adoption. * Build foundational skills in analysis, communication, and project coordination. WHAT YOU NEED TO BE SUCCESSFUL: Background: * You have a Bachelor or Master's in Business Administration, Economics, Finance, or a related field. * Ideally, you have already gained experience in operations, customer service, or a related area. Skills: * You have excellent English language skills * You possess exceptional analytical skills and have experience with data analysis tools Traits: * You are available to work for 6 months, as a full-time intern (40h/week) * You are analytical and enjoy structuring abstract problems into actionable recommendations * You are a fast learner and work well within a fast-paced work environment * You actively help yourself (and others) to be successful * You give and receive open, direct, and timely feedback BENEFITS * Flexible, distributed-first work culture (with a beautiful office in Berlin if you prefer in-person) * Access to WeWork offices worldwide * Regular team off-sites across the EU * 30 vacation days per year We're looking for people with passion, grit and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. We welcome diverse perspectives and people who think out of the box and aren't afraid to challenge assumptions. Join us.

telli

ABOUT US Every 10 minutes, 18 million conversations happen between businesses and consumers around the world. For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses. AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years. At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it. We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture. Check out our principles to see how we work. MISSION As the Workplace Operations Intern at telli, you help create the environment our team does its best work in. You support everything around our Berlin office, team events, and workplace experience - and get a front-row seat to how an early-stage AI company operates day to day. Perfect if you want to learn how a fast-moving startup works from the inside. WHAT YOU’LL DO: * keep our Berlin office running smoothly - supplies, equipment, and making the space a place people want to be * support planning and running team events: offsites, onsite interviews, team dinners, and community events * help new joiners have a great first day - desk setup, hardware, and access * coordinate with vendors and service providers for everything office-related * learn to build small automations around workplace ops (ordering, inventory, requests) with AI and no-code tools * jump in on ad-hoc tasks and support the team wherever help is needed WHAT MAKES YOU A GREAT FIT: * you are hands-on and not afraid of doing unglamorous work * you're organized, reliable, and notice details others miss * you're curious about tools and automation and pick up new things fast * you take initiative and don't wait for detailed instructions * you're a strong communicator in both English and German * you're a host at heart - you enjoy creating great experiences for others YOU MAY NOT MAKE A GOOD FIT IF: * you only want to do high-level "strategic" work * you aren't comfortable juggling multiple tasks at once * you prefer working fully remote - this role lives in the office * you'd rather observe than roll up your sleeves

telli

ABOUT US Every 10 minutes, 18 million conversations happen between businesses and consumers around the world. For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses. AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years. At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it. We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture. Check out our principles to see how we work. ABOUT THE ROLE This is the perfect role for someone early in their career (e.g. recent grad) who wants to get deep exposure to how startups operate, work directly with customers, and help scale AI products in the real world. As an AI Operations Intern, you'll work closely with the founders across both onboarding/agent development and customer success, supporting our team in making customers successful with telli. You'll help onboard new customers, develop AI agents, support existing accounts, and build the processes that help us scale. WHAT YOU'LL DO Customer Ownership & Operations * Support pilot accounts and help customers get live with AI agents * Assist with customer communications, answer questions, and resolve basic issues * Help track agent performance and customer health metrics * Support customer workshops and training sessions Agent Development * Help build and refine AI agents alongside the team * Support workflow creation for onboarding and pilot management * Work with automation tools (n8n, Zapier) to improve internal efficiency * Document best practices and playbooks Cross-Functional Collaboration * Help translate customer feedback into insights for product and engineering teams * Support operational tasks that help telli scale * Prepare materials for customer and team meetings * Jump in wherever needed to move projects forward WHAT MAKES YOU A GREAT FIT * You really enjoy working with customers and help them succeed * You're tech-savvy (or have a semi-technical background) * You're an excellent communicator in both English and German - especially writing * You've experimented with AI agents or workflows and understand topics like prompt engineering * You're organized, hands-on, and not afraid of unglamorous work * You're early in your career and hungry to learn fast YOU MAY NOT MAKE A GOOD FIT IF… * You have a pure business background but never worked with workflows or AI agents * You only like 'strategic' work * You want to work 9-5 or remotely