Project Lead: Profitability & Cost Excellence (m/w/d)

HALLO! Our goal at Data4Life is to make the world a healthier place. Our Product and Project Management team makes sure we move toward that goal with focus, rigor and speed -translating research ambition into software that generates real impact in healthcare, in Germany and beyond. We're looking for a Senior Project Manager to lead the projects of our Impact Program - Data4Life's flagship partnership initiative for advancing real-world evidence generation across healthcare. The Impact Program runs in successive calls: individual partnerships with early-career researchers, solutions partnerships co-developing in therapeutic areas like oncology, neurology, and cardiovascular disease, and data partnerships building federated multi-site networks. The first call, Collect for Impact, currently funds projects across the globe -spanning topics like post-stroke rehabilitation and multi-wearable research. The second and third calls are in active preparation. In this role, you'll do more than shepherd these projects. As a tech company, Data4Life contributes through software development -and every Impact Program project is an applied research instance that should sharpen our platforms: Data2Evidence, our RWE platform built on the OMOP Common Data Model, and D4L Collect, our sensor data collection platform for digital health studies. You'll work closely with our Scientific Evidence Group on protocol refinement, analysis, and manuscripts; with engineering and product on platform development; and with our partners and the Hasso Plattner Foundation on program-level reporting. This is a full-time position based in Potsdam / Berlin. You'll report to the Head of Product and Project Management and partner across software engineering, scientific evidence, design, legal, and business development teams, as well as with international partners spanning academic medical centers, public health systems, and foundations. DEINE ZUKÜNFTIGE ROLLE * Lead the end-to-end delivery of the Impact Program portfolio, from call design coordination and applicant selection through project kickoff, execution, and dissemination, across the program's three streams (individual, solutions, and data partnerships). * Drive cross-functional delivery for each funded project across software engineering, design, the Scientific Evidence Group, and our partners -aligning Scrum and Kanban delivery cadences with the milestone-driven timelines typical of clinical and academic research programs. * Translate what each Impact Program project teaches us back into platform evolution. Surface concrete signals into the Data2Evidence and D4L Collect roadmaps -new sensors, new languages, new data integrations, new validation needs- such that our platforms strengthen through the program's work. * Partner with awardees as collaborators and mentees. Help early-career researchers and senior investigators refine study protocols, scope feasible analyses, navigate Data4Life's infrastructure, and ship publications and open datasets that strengthen their careers and our visibility. * Coordinate with the Scientific Evidence Group on protocol refinement, analysis feedback, and manuscript contributions -bringing rigor and pace to the scientific deliverables without becoming the bottleneck. * Own the program's operating model within Data4Life: planning, risk and dependency tracking, decision and assumptions logs, and reporting cadences for leadership, the Hasso Plattner Foundation, and external partners. * Communicate progress as impact -turning scientific and engineering milestones into stories that resonate with funders, clinicians, the research community, and the public. * Help mature the Impact Program across successive calls. Each call sharpens selection criteria, the support model, and what the program delivers for awardees and for Data4Life's mission. WAS DU FÜR DEINEN ERFOLG BRAUCHST * 4+ years of project or program management experience, with at least 2 of those years managing scientific, research, or academic projects. * Hands-on experience coordinating projects in a software development context, comfortable with software delivery cadences, technical scoping conversations, and how product and engineering decisions affect a research project's success. * Demonstrated experience working with academic researchers, principal investigators, and early-career scientists, including navigation of IRB/ethics approval processes, study protocol refinement, and the rhythms of academic timelines. * Experience managing projects across time zones, cultures, and organization types (academic medical centers, public health systems, foundations, NGOs, industry partners). * Working knowledge of managing sensitive patient and research data under GDPR; familiarity with HIPAA where relevant. * Scientific literacy in health-adjacent domains: enough to engage substantively with study protocols, statistical analysis plans, and manuscript outlines, even when you're not the primary author. * Familiarity with open science practices: FAIR data principles, open-access publication, public code and data repositories (e.g., Zenodo, GitHub), and reproducibility-aware analysis workflows. * Mastery of Scrum or Kanban, with the flexibility to interface with the milestone-driven, often waterfall-flavored timelines common in clinical and academic research. * Strong leadership and mentoring skills in a multidisciplinary, multi-stakeholder research environment. * A Bachelor's degree in Life Sciences, Public Health, Biomedical Engineering, Health Informatics, Computer Science, or a related field, or equivalent professional experience managing complex research or software projects. * Languages: You're fluent in English. German at B2 level is a plus; a third language is a plus. Nice to have: * A Master's degree, PhD, or MD in a relevant field; or a PMP, Certified Scrum Master (CSM), or related project management certification. * Working understanding of real-world evidence concepts and standards, the OMOP Common Data Model and OHDSI tooling, HL7 FHIR, and CDISC. * Prior experience running a grants program, research network, or foundation-funded research portfolio. * Personal scientific output (publications, datasets, conference contributions) demonstrating scientific maturity. DAS ERWARTET DICH BEI UNS * High level of personal responsibility and creative freedom * Work on socially impactful projects in the healthcare sector * Collaboration with leading partners from research, technology, and healthcare * A diverse, interdisciplinary, and international team working across three locations (Potsdam, Berlin, and Singapore) * Flexible working models with the option to work from home * Permanent employment contract with 30 days of vacation * Attractive employee benefits, e.g. private supplementary health insurance, public transport ticket GUT ZU WISSEN * We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and individuals with neurodiversity, disabilities, or chronic illnesses to the team. * If you need support or special assistance during the application or interview process due to a disability, please feel free to let us know and we are happy to accommodate you as much as possible. * Please enclose your complete documents (CV, Github Account, Work sample) with your application. * For this position it is important that you are able to regularly be present in our Potsdam and/or Berlin office.

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.   This position can be based in Berlin or Munich, Germany.   As a German-speaking Onboarding Consultant, you will be responsible for ensuring new customers and existing customers enabling new IDnow products are correctly deployed in the most time-efficient manner possible, utilising as much of IDnow's products and services as is relevant to their context. You are the customer's primary point of contact from kickoff through hypercare. Your mandate is to implement what the customer bought, to the highest standard, and to hand off a stable, value-delivering deployment to the Customer Success Manager.   KEY RESPONSIBILITIES HANDOVER & KICKOFF * Fully absorb the Solution Engineer (pre-sales engineers) handover (solution documents, technical specs, regulatory context, stakeholder mapping) and surface the customer's real pain points and compliance requirements before implementation begins. * Lead the project kickoff — establishing governance, roles, and communication cadence, and aligning all stakeholders on a clear, time-bound delivery roadmap covering scope, milestones, and acceptance criteria. * Own the Go Live date from day one — set it at kickoff, drive every stakeholder to meet it. It is a commitment, not a target. TECHNICAL IMPLEMENTATION & DELIVERY * Operate as the lead point of contact and accountable delivery owner throughout the entire onboarding phase. * Manage end-to-end technical implementation: REST API integration, Mobile SDK deployments (iOS, Android, React Native), identity flow configuration, and third-party system connections. * Develop and maintain a living integration map for each customer (architecture, data flows, authentication model, SDK/API usage patterns, third-party dependencies) — handed over to the CSM at handoff. * Proactively share IDnow integration best practices throughout implementation (API usage patterns, error handling, retry logic, webhook reliability, SDK standards, security) and challenge deviations from them. * Act as the customer's trusted advisor — evangelise IDnow's technology in their specific context and explore the "art of the possible" beyond the initial scope. ISSUE MANAGEMENT & INTERNAL COLLABORATION * Act as the primary escalation point for all technical and product issues, communicating progress to the customer with full transparency and ensuring they always have a clear next step or workaround. * Liaise with Product and Technical teams to resolve issues; report recurring blockers with structured, evidence-based feedback. * Escalate critical blockers to management with full context (customer impact, SLA risk, proposed resolution path). * Ensure implementation strictly reflects contracted scope — flag any out-of-scope requests to the relevant Commercial or CSM owner. HYPERCARE & STABILIZATION * Own the hypercare phase post-go-live, tracking KPIs: conversion rate, open issue volume, SLA compliance, and end-user experience metrics. * Hand off to CSM only when KPI stability is reached and agreed success criteria are met — maintaining a clear view of the gap between actual performance and contracted targets throughout. CUSTOMER RELATIONSHIP * Build and maintain strong relationships with technical decision-makers (data standards, programming, IT architecture, security) and articulate benefits at all stakeholder levels to drive buy-in. * Support the pre-sale process including technical workshops, costed SoWs, and high-level project plans. * Prepare whitepapers, articles, and content to educate and engage potential and existing clients.   PREFERRED EXPERIENCE * 3+ years of experience as either a Technical Account Manager or a Technical Project Manager, in a SaaS environment. * Always on the lookout for evolutions in legislation and regulations that are relevant to our customers and their markets. * Understanding of security principles and data protection regulation. * Ability to identify benefits that are relevant for all levels to improve the buy-in of customers. * Knowledge of web technologies, HTTP/HTTPS, REST API, JSON. * Knowledge of mobile technologies: native Android and iOS, Cordova and React native, and SDKs. * Practical experience with at least one programming language – ideally Python, Java, JavaScript, Swift/Objective-C is a plus. * Motivated to make a difference and passionate about process improvements. * Autonomous in project management and client relationships. * Ability to translate complex and/or technical information to different audiences. * Strong prioritization and goal-setting skills. * Excellent written and oral communication skills, as well as presentation skills. * Fluency in German and English required, other EU languages are highly valued. Desirable additional skills: * Knowledge of Cloud providers – AWS, Azure, Google Cloud. * Familiarity with identity verification concepts, KYC/AML compliance frameworks, or regulated industry environments (banking, insurance, telco, healthcare). * Exposure to eIDAS, EUDI Wallet, or qualified electronic signature (QES) frameworks.    PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.     IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.