Senior Commercial Leader / Entrepreneur in Residence (d/f/m)

Superchat

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath. Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day. We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams. We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin. WHO WE WANT Senior commercial leader. You bring 7+ years in B2B SaaS, with significant time at the Head of / Director or VP level leading revenue-generating organizations at meaningful scale. Has unified a revenue organization. You have brought commercial functions - Sales, Partner, Marketing alignment, RevOps, and Customer Success - into one coherent revenue engine, and you understand how the parts compound when run as a system rather than silos. Operated through scaling phases. You have stewarded a sales or revenue organization through a critical scaling phase and have seen first-hand where structures, processes, and people models break. Builder of scalable commercial systems. You have designed and run funnel architectures, forecasting cadences, performance frameworks, and quota models - with discipline and consistency, not just on paper. Strategic and data-driven operator. You translate company-level objectives into quarterly targets, sales motions, and team-level priorities. You run the organization against the numbers, not against opinions. SMB to Mid-Market fluency. You understand the economics, motion, and team dynamics of selling to SMB and Mid-Market customers, and know how to balance velocity with deal quality. High standards, low ego. You combine executive presence with a hands-on builder's mentality, and lead through clarity and example rather than hierarchy. German is a plus. A good working understanding of German is welcome, but not a requirement. WHO WE DON'T WANT Strong operator without strategic range. You execute well on a defined plan, but have not yet led at the level of org design, headcount strategy, and cross-functional revenue planning. Single-function thinker. You think strictly in sales metrics and have not worked closely with Marketing, RevOps, and Customer Success as one revenue system with shared targets and shared accountability. Needs a fully built environment. You rely on mature enablement, RevOps, or people functions being in place, rather than shaping and scaling them as the organization grows. First-time senior revenue leader. You are stepping into a senior revenue leadership role for the first time and have not yet steered an organization through a scaling phase. YOUR DAY TO DAY * You lead the Inbound Sales department of ~25 Account Executive across multiple markets, and act as the connective tissue across the wider revenue organization * You own the commercial forecast; pipeline health, conversion, deal cycle, and segment performance and translate the numbers into focused executive decisions * You sponsor strategically critical deals and engage personally where executive presence accelerates outcomes * You design and continuously improve funnel structure, segmentation, and scalable sales standards across the organization * You lead, coach, and develop Account Executive, raising the performance bar through structured 1:1s, calibration, and clear career frameworks * You partner with the CEO and executive team on commercial strategy, org design, and headcount planning WHY PEOPLE CHOOSE US * Mission that matters. Real impact  * Executive-level ownership. A rare mandate to shape and unify the entire revenue organization during a defining growth phase * Funded with conviction. $18M raised with a strong trajectory toward profitability * Modern revenue stack. Clean CRM foundation, strong RevOps capability, and a high-quality inbound engine to build on * End-to-end leadership scope. Influence revenue strategy, org design, commercial execution, and cross-functional collaboration end-to-end * Direct feedback culture. Transparent, respectful, and candid communication across all levels of the organization Benefits & Culture * Choose between an Urban Sports Club/John Reed membership or a public transport/Dance subscription * Regular company and team events * Annual personal development budget of €500 for conferences, courses, books, career coaching, and more * An inclusive and ambitious startup culture that enables fast professional and personal growth * Beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment We want to build a community, not just a company. It's important to us to create an environment where people genuinely enjoy spending time together - whether that's through HYROX training, golfing, beer pong tournaments, running clubs, Warhammer, weekend activities, or whatever kind of community you'd like to help build here. We are looking for people with passion, grit, and integrity. You are encouraged to apply even if your experience does not precisely match the description. At Superchat, we welcome diverse perspectives and rigorous thinkers. We look forward to your application. 🙂

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries. This position is based in Berlin or Munich, Germany.   Wer wir sind und warum du uns kennen solltest IDnow ist mehr als ein Technologieanbieter. Wir sind ein Unternehmen, das digitale Identität neu denkt und Vertrauen zu einer echten Währung macht. Unsere Lösungen unterstützen täglich Unternehmen verschiedenster Branchen von Finanzdienstleistern und Telekommunikation über Mobilität und E-Commerce, bis hin zu vielen weiteren Industrien dabei, sichere, nahtlose und benutzerfreundliche digitale Erfahrungen zu ermöglichen. Unsere Mission: Wir gestalten eine Zukunft, in der Vertrauen im digitalen Raum genauso selbstverständlich ist wie in der realen Welt. Dafür suchen wir Menschen wie dich: strategisch denkend, neugierig, ambitioniert und mit echter Leidenschaft für Business Impact.   Du erkennst Chancen/Potenziale/Möglichkeiten, die anderen noch verborgen sind  In dieser Rolle bist du nicht einfach Verkäufer:in - du bist Architekt:in für Wachstum. Du bringst unsere Lösungen zu führenden Unternehmen, die täglich Millionen Kund:innen bedienen. Du verbindest Technologie, Business Value und Branchen-Know-how zu einer Story, die Entscheider:innen überzeugt. Und du verwandelst komplexe Prozesse in klare, skalierbare Deals.   Was du bewegst * Du entwickelst und implementierst eigenständig Go-to-Market-Strategien für neue Geschäftsfelder und Zielbranchen. * Du baust und pflegst einen hochwertigen Sales-Funnel — von Lead- Qualifizierung bis zum Deal Closing - und übertriffst regelmäßig Umsatz- und Wachstumsziele. * Du identifizierst Cross- & Upselling-Potenziale bei Bestandskunden und entwickelst diese systematisch weiter. * Du baust vertrauensvolle Beziehungen zu Entscheidungsträger:innen auf, auch auf C-Level und positionierst IDnow als Trusted Advisor. * Du verantwortest den kompletten Sales-Cycle: Leadgenerierung, Verhandlung, Vertragsabschluss und Übergabe an Implementation/Onboarding. * Du beobachtest Markt und Konkurrenz, leitest daraus Chancen ab und bringst neue Impulse für unser Business Development ein. * Du arbeitest funktionsübergreifend mit Marketing, Produktmangamenet, Customer Success und Legal zusammen, um kundenzentrierte Lösungen zu schaffen.   Dein Profil * Du verfügst über 5–7 Jahre Erfahrung im B2B-Vertrieb, insbesondere in der Neukundenakquise und Account Expansion - idealerweise im SaaS- oder Tech-Umfeld * Du hast umfassende Erfahrung mit komplexen Verkaufszyklen sowie mit Enterprise-Deals und Vertragsverhandlungen. * Du bist mit Sales-Methodologien wie MEDDPIC bestens vertraut und setzt sie sicher in der Praxis ein. * Du verstehst den Markt für Identitätsverifikation oder ähnliche Compliance/Trust-Themen, Branchenwissen (z. B. FinTech, Telekom, E-Commerce) ist ein Plus. * Du arbeitest selbstständig, strukturiert und ergebnisorientiert; der Umgang mit CRM-Systemen ist für dich Alltag (z. B. Salesforce) * Du sprichst fließend Deutsch und Englisch; weitere europäische Sprachen sind willkommen. * Du überzeugst mit ausgeprägten kommunikativen Fähigkeiten, insbesondere Präsentationen & Verhandlungen auf Entscheider:innen-Ebene. * Du bist kundenorientiert, zuverlässig, analytisch und hast Spaß daran, mit Stakeholdern auf allen Ebenen zusammenzuarbeiten.   Was dich erwartet * Flexible Arbeitszeiten und Remote-Option mit Ausstattung nach Bedarf. * Nutzung unserer Mental-Health-Plattform mit 1:1 Sessions. * Zugang zu Weiterbildungsressourcen (z. B. über Udemy - unbegrenzter Zugriff auf Kurse und Zertifizierungen). * Regelmäßige Team-Events, Summer-Parties & Onsite-Zusammenkünfte. * Sonderurlaub bei besonderen Anlässen bzw. für Familienbedürfnisse. * Work-cation-Möglichkeiten für mehr Work-Life-Flexibilität. * Eine inklusive Unternehmenskultur - wir stehen für Gleichberechtigung und Vielfalt und leben eine faire, diskriminierungsfreie Einstellungspolitik.   Bereit, die Zukunft der digitalen Identität mitzugestalten? Dann freuen wir uns auf deine Bewerbung! Lade deinen Lebenslauf einfach über unser Portal hoch. Ein paar kurze Infos zu Startdatum & Gehaltsvorstellung helfen uns, noch schneller auf dich einzugehen. Let’s build trust - together.       IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

charles

FIXED-TERM CONTRACT (1 YEAR) · PARENTAL LEAVE COVER · FULL-TIME · BERLIN (HYBRID)  THE IMPACT YOU WILL MAKE Customer Success is central to how charles drives measurable value for Europe’s most innovative brands. As a Senior Customer Success Manager, you will own a portfolio of key accounts and guide customers toward maximizing the outcomes they achieve with our Conversational AI and CRM. You’ll develop account strategies, elevate performance across the customer journey, and help clients turn messaging into a reliable channel for attracting, converting, and retaining customers. You’ll build trust with senior stakeholders, shape value plans tailored to their goals, and ensure smooth adoption of our product across use cases. Your work will directly contribute to retention, expansion, and long-term partnerships — and you’ll play a key role in strengthening how Customer Success operates across the company. Join us in Berlin and help accelerate the impact of Conversational AI for leading consumer brands. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU WILL BE DOING * Drive the onboarding process of new customers by understanding their business objectives and identifying value potential * Define use-case strategies and success plans that drive measurable impact for each client * Analyze product usage data and translate insights into actionable best practices in conversational marketing and commerce * Collaborate closely with Sales, Product, and Marketing to promote customer-centricity and ensure customers receive a unified, high-quality experience * Gather structured product feedback and provide clear insights that help improve usability, adoption, and feature development * Create compelling customer success stories and share learnings that raise the quality of execution across the team * Identify expansion opportunities and manage renewals, ensuring long-term account health and commercial success * Track market and industry trends to inform recommendations and strengthen client strategies * Continue building your expertise in Conversational AI and help shape internal best practices as you grow ---------------------------------------------------------------------------------------------------------------------------------- WHAT MAKES YOU A GREAT FIT * Bachelor’s degree in Business, Technology, or a related field * 2+ years in customer-facing roles (Customer Success, Account Management, Consulting, etc.) * Experience in B2B SaaS or strong domain knowledge in e-commerce/D2C * High levels of empathy and emotional intelligence to build trust-based relationships with senior stakeholders * Self-motivated and proactive attitude, with a strong sense of ownership and accountability * Effectively prioritize tasks and coordinate a portfolio of multiple clients and internal stakeholders * Clear and confident communicator in German and English * Tech-savviness (Knowledge of AI/CRM/marketing technology software is a plus) * Intrinsic motivation, attention to detail, and drive to deliver exceptional results * Trusted and collaborative team player with a warm, positive, and caring personality ---------------------------------------------------------------------------------------------------------------------------------- THINGS WE OFFER * Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe * Collaborate with experts in Conversational AI and shape a fast-growing industry * Work with a team of specialists across Tech, Product, Sales, Success, and Marketing to build the best product in the category * High visibility, impact, autonomy, and the ability to drive initiatives that matter * Multicultural team, regular team-building, and shared celebrations * A vibrant office in central Berlin overlooking the Wall memorial * Competitive compensation package What else we offer? * Urban Sports Club discounted membership * Free company lunch on Thursdays * Discounts on BVG tickets * Mental health support through our partnership with OpenUp * A friendly, open, multicultural work environment * Dog-friendly office ---------------------------------------------------------------------------------------------------------------------------------- ABOUT US It's better to have a conversation charles is a conversational AI and CRM that attracts, converts, services, and retains customers via AI agents and marketing automations. charles helps businesses to maximize customer engagement and revenue through conversational channels such as WhatsApp. Brands can reach customers in an interactive way, collect data to expand customer understanding and guide them to targeted offers that convert. charles’ AI Agents deliver hyperpersonalized experiences at scale while ensuring enterprise-grade security and GDPR compliance. Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey ecommerce lead, Andreas Tussing. charles is backed by Salesforce Ventures, Accel and HV Capital and has raised over EUR 30 million to build the global leader in conversational marketing SaaS for global consumer brands. charles and diversity: be yourself and no-one else Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.