Technical Account Manager, German Speaking

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.   This position can be based in Berlin or Munich, Germany.   As a German-speaking Onboarding Consultant, you will be responsible for ensuring new customers and existing customers enabling new IDnow products are correctly deployed in the most time-efficient manner possible, utilising as much of IDnow's products and services as is relevant to their context. You are the customer's primary point of contact from kickoff through hypercare. Your mandate is to implement what the customer bought, to the highest standard, and to hand off a stable, value-delivering deployment to the Customer Success Manager.   KEY RESPONSIBILITIES HANDOVER & KICKOFF * Fully absorb the Solution Engineer (pre-sales engineers) handover (solution documents, technical specs, regulatory context, stakeholder mapping) and surface the customer's real pain points and compliance requirements before implementation begins. * Lead the project kickoff — establishing governance, roles, and communication cadence, and aligning all stakeholders on a clear, time-bound delivery roadmap covering scope, milestones, and acceptance criteria. * Own the Go Live date from day one — set it at kickoff, drive every stakeholder to meet it. It is a commitment, not a target. TECHNICAL IMPLEMENTATION & DELIVERY * Operate as the lead point of contact and accountable delivery owner throughout the entire onboarding phase. * Manage end-to-end technical implementation: REST API integration, Mobile SDK deployments (iOS, Android, React Native), identity flow configuration, and third-party system connections. * Develop and maintain a living integration map for each customer (architecture, data flows, authentication model, SDK/API usage patterns, third-party dependencies) — handed over to the CSM at handoff. * Proactively share IDnow integration best practices throughout implementation (API usage patterns, error handling, retry logic, webhook reliability, SDK standards, security) and challenge deviations from them. * Act as the customer's trusted advisor — evangelise IDnow's technology in their specific context and explore the "art of the possible" beyond the initial scope. ISSUE MANAGEMENT & INTERNAL COLLABORATION * Act as the primary escalation point for all technical and product issues, communicating progress to the customer with full transparency and ensuring they always have a clear next step or workaround. * Liaise with Product and Technical teams to resolve issues; report recurring blockers with structured, evidence-based feedback. * Escalate critical blockers to management with full context (customer impact, SLA risk, proposed resolution path). * Ensure implementation strictly reflects contracted scope — flag any out-of-scope requests to the relevant Commercial or CSM owner. HYPERCARE & STABILIZATION * Own the hypercare phase post-go-live, tracking KPIs: conversion rate, open issue volume, SLA compliance, and end-user experience metrics. * Hand off to CSM only when KPI stability is reached and agreed success criteria are met — maintaining a clear view of the gap between actual performance and contracted targets throughout. CUSTOMER RELATIONSHIP * Build and maintain strong relationships with technical decision-makers (data standards, programming, IT architecture, security) and articulate benefits at all stakeholder levels to drive buy-in. * Support the pre-sale process including technical workshops, costed SoWs, and high-level project plans. * Prepare whitepapers, articles, and content to educate and engage potential and existing clients.   PREFERRED EXPERIENCE * 3+ years of experience as either a Technical Account Manager or a Technical Project Manager, in a SaaS environment. * Always on the lookout for evolutions in legislation and regulations that are relevant to our customers and their markets. * Understanding of security principles and data protection regulation. * Ability to identify benefits that are relevant for all levels to improve the buy-in of customers. * Knowledge of web technologies, HTTP/HTTPS, REST API, JSON. * Knowledge of mobile technologies: native Android and iOS, Cordova and React native, and SDKs. * Practical experience with at least one programming language – ideally Python, Java, JavaScript, Swift/Objective-C is a plus. * Motivated to make a difference and passionate about process improvements. * Autonomous in project management and client relationships. * Ability to translate complex and/or technical information to different audiences. * Strong prioritization and goal-setting skills. * Excellent written and oral communication skills, as well as presentation skills. * Fluency in German and English required, other EU languages are highly valued. Desirable additional skills: * Knowledge of Cloud providers – AWS, Azure, Google Cloud. * Familiarity with identity verification concepts, KYC/AML compliance frameworks, or regulated industry environments (banking, insurance, telco, healthcare). * Exposure to eIDAS, EUDI Wallet, or qualified electronic signature (QES) frameworks.    PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.     IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

FREENOW

Location: Come and join us in Hamburg or Berlin! Following Lyft’s acquisition of Freenow, we are looking for a Senior TPM to lead the technical workstreams that get us to Day 1 readiness — the period between signing and closing — and to set up the integration that follows. This is a high-stakes, high-visibility role reporting into the EU Tech Leader, with direct exposure to Freenow and Lyft leadership. You will be the single point of accountability for technical Day 1 readiness. That means making sure every employee, every office, and every critical system is ready to operate underFreenow by Lyft from the moment the deal closes — and that the integration stream is up and running the day after. You will also be the TPM accountable for the integration of future acquisitions Freenow makes. This is not a role for someone who wants to administer a project plan. You are expected to be technically credible, opinionated, and comfortable holding senior people to account across IT, Security, Infrastructure, Engineering, Legal, People, and Finance. You make decisions when others stall, escalate cleanly when you can’t, and keep the whole machine moving. ---------------------------------------------------------------------------------------------------------------------------------- YOUR DAILY ADVENTURES WILL INCLUDE: * Day 1 readiness. Own the end-to-end technical readiness plan between signing and closing. Define what “ready” means, track every workstream against it, and call the go/no-go on technical readiness for Day 1. * IT and workplace cutover. Coordinate identity and system access (SSO, IdP, mail, productivity suite, engineering tooling), hardware provisioning and re-imaging, and office setup including network, VPN, Wi-Fi, meeting rooms, and physical access. Make sure nobody shows up on Day 1 unable to work. * Security and compliance posture. Partner with Security and Legal to make sure the technical environment meets the new shareholder’s requirements on Day 1 — access controls, data handling, audit trails, vendor relationships. * Integration stream kickoff. Stand up the technical integration workstreams between Freenow and Lyft so they are running, staffed, and producing output from day one of the integration phase. Set the operating cadence, dependencies, and escalation paths. * Cross-functional orchestration. Hold IT, SRE, Infrastructure, Platform, Product Engineering, Data, Security, People, Legal, and Finance together on a single plan. Push hard on dependencies. Surface risks before they become incidents. * Executive communication. Produce the technical readiness narrative for Freenow leadership, Lyft leadership, and the integration steering committee. Honest, concise, decision-oriented. * Future M&A. Codify what you learn into a repeatable M&A integration playbook so we can do this faster and better the next time Freenow acquires a company. ---------------------------------------------------------------------------------------------------------------------------------- TO BE SUCCESSFUL IN THIS ROLE: * Significant TPM, engineering management, or M&A integration experience, with a clear track record of delivering on M&A separation, integration, or carve-out programmes — ideally including a Day 1 cutover under a new owner. * A strong technical foundation — software engineering or infrastructure background. You can sit in an architecture review and push back credibly, and you understand what it takes to operate large-scale, 24x7 production systems. * Working knowledge of enterprise IT and corporate engineering: identity providers and SSO, MDM, endpoint management, networking and VPN, SaaS provisioning, source control and CI/CD tooling, cloud account structures. * Comfort operating in extreme ambiguity with only high-level direction, across multiple jurisdictions, time zones, and corporate cultures. * Excellent written and verbal communication in English. You can brief a C-level audience in three slides and an engineer in a Slack thread, and adjust the register without losing precision. * Influence without authority. You get senior people to commit, deliver, and stay aligned in a matrixed environment — without needing a reporting line to do it. * Calm under pressure. M&A timelines move, regulators ask questions, and things break. You stay structured and keep others structured. Nice to have:  * Previous experience inside a regulated business (mobility, fintech, payments) or working through a change-of-control event. * Familiarity with the German labour and works council context. * Exposure to both acquirer-side and target-side integration work. ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & PERKS IN A NUTSHELL: * Flexible working arrangements * LinkedIn Learning * Sabbatical & special leave policies * WeRoad partnership * Birthday, 24th + 31st December off * Short term EU work policy * Mobility Credit * Health Insurance * Employee assistance program     ---------------------------------------------------------------------------------------------------------------------------------- DIVERSITY, EQUITY & INCLUSION: Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work. ---------------------------------------------------------------------------------------------------------------------------------- ABOUT US: Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.  In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride? SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US

Artefact

WHO/WHAT IS ARTEFACT? Artefact is a next-generation strategy and data consulting firm dedicated to transforming organizations through data and AI. We combine the rigor of top-tier strategy consulting with deep expertise in data, digital, and analytics to help clients achieve tangible business impact. With 2,000+ consultants, data scientists, and engineers across 26 countries, we work with global leaders such as Samsung, L’Oréal, Orange, and Sanofi. At our German offices, we are on a rapid growth trajectory, advising leading national and international clients cross-industry on how to unlock the full potential of their data, build scalable data architectures, and implement cutting-edge AI solutions. As a Consulting Manager (m/f/d) Data & AI Strategy, you will act as a trusted sparring partner to executives, steer complex transformation programs across functions, and drive organizational change at scale.   MAIN RESPONSIBILITIES * Lead AI Transformation Programs: Steer end-to-end execution of enterprise-level AI transformations. Identify internal champions, navigate corporate politics, manage structural blockers, and drive measurable user adoption and organizational change.  * Strategy & AI Use Case Scoping: Work closely with C-level stakeholders to answer high-stakes questions: How can AI reshape their business models? How should they govern data? You don't just advise; you help evaluate model choices, discuss data privacy trade-offs, and conceptualize technical feasibility. * Drive Business Growth: Actively drive the growth of our German practice. Take ownership in lead generation and pipeline conversion by engaging prospective clients, shaping proposals, and leading pre-sales and key-account expansion initiatives. * Thought Leadership & Advocacy: Represent Artefact's AI Transformation perspective externally. Advance our voice in enterprise AI through expert discussions, content creation (e.g. LinkedIn, whitepapers), and opinionated, hands-on perspectives on applied AI trends and real-world adoption pathways. * Advance the Practice: Evolve our methodologies, tools, and frameworks to keep our offering state-of-the-art. Develop reusable transformation playbooks and bring your strategic consulting or technology expertise into the team. * Team Leadership & Mentoring: Act as a senior advisor and role model - leading, coaching, and mentoring agile, hybrid project teams (consultants, data scientists, and engineers), fostering a fast-paced, “can-do” culture.   CANDIDATE PROFILE At our heart, we define ourselves by a culture of ownership, intellectual curiosity, and cooperation. We are looking for driven, capable talents who bring strong motivation and curiosity for new challenges. You are a true team player, eager to support others while scaling both the company and your own career. * Work Experience: You have approximately 5-8 years of full-time working experience in top-tier management consulting, technology consulting, or strategic corporate in-house roles. A proven track record of successfully leading and delivering data, analytics, or AI-driven transformation projects is essential. * Transformation & Change Management: Demonstrated experience leading complex, cross-functional transformation programs, with the ability to manage executive stakeholders, navigate corporate politics, and embed AI capabilities within client organizations. * AI Fluency & "Builder Mindset": Strong fluency in modern and applied AI (e.g., GenAI, LLMs, agentic systems, automated workflows). While you don't need to be a full-time programmer, you have a hands-on understanding and can credibly demo working AI concepts and discuss data privacy and technical constraints. * Analytical & Technical Acumen: Knowledge about common machine learning techniques, cloud architectures, and data management principles. Excellent quantitative skills to draw strategic insights from complex data sets. * Communication & Presence: Outstanding communication, presentation, and moderation skills. You have a strong presence and can translate complex technical topics into compelling arguments for non-technical senior executives, as well as bridge the gap to technical execution teams. * Education: Excellent academic track record with a Bachelor's or Master's degree in Business Administration, Economics, Computer Science, Business Informatics, Physics, Mathematics, or a comparable quantitative field. * Languages: Business-fluency in both German and English (written and spoken) is mandatory to successfully advise our German clients and lead workshops. Additional languages are a plus. * Work Eligibility: A valid work permit for Germany.   WHY JOIN US? * Strategy with a Data Edge: Artefact sits uniquely at the crossroads of top-tier business strategy and deep tech. You will build boardroom-level strategy expertise while staying at the absolute forefront of AI, data management, and digital value creation. * Impact & Entrepreneurial Freedom: As part of a fast-growing team in Germany, you will have high visibility from day one. You will directly help shape Artefact's footprint in the region, bringing in your own ideas and driving business growth. * Continuous Learning: Constant exposure to new AI solutions at the intersection of technology and business. Access to regular training in both strategy consulting methodologies and the latest AI/data capabilities through our global network. * Culture of Doers: We combine a high degree of self-assurance with a supportive, collaborative environment. We are entrepreneurial, fast-moving, and committed to delivering real impact - while strongly supporting each other's personal growth.   This position is based in Berlin or Munich. Don't worry if you don't meet all the criteria! At Artefact, we value motivation, pragmatic problem-solving, and potential above all else.If you are excited about shaping the future of AI and ready to make a real impact, we'd love to hear from you. Diversity & Inclusion at Artefact > We believe that unique perspectives fuel innovation. At Artefact, we are committed to creating an inclusive environment where everyone can thrive. We welcome and consider all applications purely based on merit, skills, and potential - regardless of gender identity, sexual orientation, race, ethnicity, religion, age, background, or disability. Come as you are!  Ready to take the next step? Please submit your CV showcasing your experience and passion for this role as a Consulting Manager (m/f/d) Data & AI Strategy. We look forward to receiving your application! If you have any questions, feel free to send us a message at bewerbung-de@artefact.com.