VIP Experience Lead

Arbeiter-Samariter-Bund Regionalverband Berlin-Nordwest e.V.

WAS DICH ERWARTET: * Abwechslungsreiche Einsätze: Ob Konzerte, Sportevents oder VIP-Veranstaltungen – Du bist vor Ort, wenn es darauf ankommt. * Erstversorgung von Notfallpatienten: Du handelst schnell, sicher und kompetent, wenn Hilfe gebraucht wird. * Fachgerechte Betreuung: Von der Stabilisierung bis zur Transportfähigkeit – Du sorgst für eine optimale Versorgung. * Professioneller Auftritt: Im Umgang mit Patienten, deren Angehörigen und Auftraggebern bist Du empathisch und souverän. * Dokumentation: Du hältst alle wichtigen Infos fest – präzise und strukturiert. * Flexibilität: Einsätze mit oder ohne Einsatzfahrzeug, in Einsatzkleidung oder eleganter Abendgarderobe. * Teamwork: Vor- und Nachbereitung der Einsätze im Team, damit alles reibungslos läuft. Dafür suchen wir dich (m/w/d) für 5-9 Wochenstunden (Minijob) und ab sofort für ein kurzfristiges Beschäftigungsverhältnis auf Projektbasis. DAS BRINGST DU MIT: * Führerschein der Klasse B zwingend erforderlich * erweitertes Führungszeugnis ohne Eintragung * Hilfsbereitschaft, Teamfähigkeit und Zuverlässigkeit * hohes Verantwortungsbewusstsein WAS WIR BIETEN: * Teamspirit: Werde Teil eines motivierten, engagierten Teams, das zusammenhält und sich gegenseitig unterstützt. * Top-Ausstattung: Modernste Technik und Equipment, damit Du immer bestens ausgerüstet bist. * Faire Bezahlung: Leistungsgerecht und transparent – wir wissen, was Du leistest. * Sicherer Start: Eine professionelle Einarbeitung, damit Du Dich von Anfang an wohlfühlst. * Extras on top: Monatlicher Sachbezugsgutschein in Höhe von 50 Euro – ein kleines Plus für Dich. * Bleib am Puls: Interne Weiterbildungen, damit Du fachlich immer up-to-date bleibst. Für Dein Wohlbefinden bieten wir dir täglich frisches Obst, aromatischen Kaffee, verschiedene Teesorten und erfrischendes Wasser an unserem Hauptstandort.

Fourvenues

FOURVENUES Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.  What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.  The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. WHAT YOU'LL BE DOING Team Leadership * Lead, develop and grow the team. * Define objectives, OKRs and professional development plans according to role and seniority. Business Growth * Lead the account retention and expansion strategy, including upselling, multi-venue growth, premium feature adoption and sustainable YoY revenue growth. * Maintain our current 98% logo retention rate across Spain, LATAM and international markets. * Ensure the successful management of complex accounts, including corporate groups, high-tier clients and sensitive markets. Operational Excellence & Processes Take direct ownership of the standardisation and compliance of processes across Expansion, Customer Success and Customer Support, including: * Proper use of HubSpot (contextualisation, handovers and workflows). * Ensuring internal documentation and intranet information remain accurate and up to date. * Interdepartmental workflows and SLAs. * Designing a scalable and replicable management model for new markets. Cross-functional Collaboration Work closely with: * Customer Support Manager → Daily alignment and continuous process improvement. * Customer Experience Manager (B2C) → Holiday SLAs, reputation management and shared workflows. * Implementation Team → Coordination of POS, cashless, box office implementations and international deployments. * You will also collaborate closely with the Product team, sharing customer and market feedback from strategic accounts. Data, Analysis & KPIs Own and lead key metrics across the area, including: * YoY growth and revenue expansion by vertical and country. * Logo retention (Spain & international markets). * Churn and risk management. * Product adoption (core and premium features). * Operational workload per AM/KAM/CS and efficiency. * B2B NPS and CSAT, in collaboration with Support. YOUR PROFILE * Solid experience leading Account Management and/or Customer Success teams in B2B SaaS environments. * A hybrid profile combining strategy and operations, capable of moving quickly from analysis to execution. * Strong understanding of SaaS metrics such as YoY, churn, NRR, expansion, retention and product adoption. * Proven ability to build scalable processes, diagnose operational inefficiencies and implement best practices across teams. * Strong cross-functional coordination skills across Support, Product, Data and Implementation. * Advanced analytical capabilities, with experience interpreting KPIs, identifying patterns and making data-driven decisions. * Clear, constructive and adaptable communication skills across different audiences (clients, team and leadership). * High level of English and Spanish. Additional languages are a plus. * Previous experience in high-growth or international environments is highly valued, though not essential. WE VALUE * Experience in the nightlife industry or a related sector. * Experience working with all-in-one business management platforms. WHY US? * Salary based on candidate's skills and experience. * Annual bonuses for those who significantly contribute to Fourvenues' success. * A vision and team that will inspire you to excel and reach the next level in your career development. * Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training. * MacBook laptop and high-resolution monitors to maximize your potential. * Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. * Flexible working hours. Organize your workday between 8:00 AM and 8:00 PM, as long as you meet scheduled commitments. * Private health insurance to promote your peace of mind and well-being. * Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. * Extra vacation days for special occasions like birthdays, holidays, or unique events.

Icehotel Aktiebolag

Take the chance to become part of ICEHOTEL and our passionate Adventure Team ICEHOTEL is one of Sweden’s most iconic destinations, known worldwide for its unique hotel made entirely of ice and snow. Located 200 km north of the Arctic Circle, we offer life‑enriching experiences in a magical environment, surrounded by pristine wilderness and extraordinary natural phenomena such as the Northern Lights and the polar night. We are now looking for Wilderness Guides who want to create unforgettable memories for our guests and share the story of ICEHOTEL in the heart of the Arctic wilderness. About the Role – Wilderness Guide in Jukkasjärvi As a Wilderness Guide at ICEHOTEL, nature is your workplace. You will lead guests on a variety of outdoor activities and adventures, with a strong focus on safety, sustainability, and personal service. Our activity portfolio includes snowmobile tours, ice fishing, and cross country skiing during winter, as well as rafting, canoeing, and hiking during the summer season. You will create inspiring, safe, and educational experiences for our guests, while ensuring they feel welcome, well cared for, and confident throughout their adventure. As a guide, you play an important role in bringing ICEHOTEL’s story to life in the Arctic wilderness. Examples of Tasks – Guided Activities & Guest Experiences Lead and instruct guests during outdoor activities and wilderness adventures Plan, prepare, and carry out daily activities according to schedule Inform guests about Nordic nature, wildlife, culture, and local history Conduct safety briefings and risk assessments before activities Prepare and manage equipment and ensure all materials are in place Collaborate with the Adventure Team and other ICEHOTEL colleagues Provide personal service, create a sense of safety, and respond to guest needs Participate in special arrangements, events, and VIP activities Qualifications – Experience & Personal Qualities Experience in outdoor life, adventure guiding, or similar Good physical condition and comfortable working outdoors year‑round Very good skills in Swedish and English; additional languages are an advantage Category B driving licence (required) Snowmobile licence (can be obtained on site before the start of employment at a reduced cost) Education in tourism, wilderness, or pedagogy is an advantage Responsible, solution‑oriented, and confident in a leadership role Service‑minded, empathetic, and communicative Good organizational skills and ability to work well in a team Employment Details & Benefits Seasonal employment: mid‑November to end of March (possibly until mid‑April) Location: Jukkasjärvi, Kiruna Staff accommodation available Inspiring work environment in a unique Arctic setting, close to nature Training and development in guiding, safety, and nature knowledge Staff benefits including discounts on activities, hotel, shop, and restaurant for you and your family Opportunity to be part of ICEHOTEL’s strong and inclusive team Application – Join Our Adventure Team Please apply by submitting your CV and a personal cover letter through our application form. Selection and interviews are conducted on an ongoing basis, and positions may be filled before the final application date. Questions? Contact Adventure Manager Mikael Kylmäniemi at: mikael@icehotel.comor Operational Supervisor Anton Hirschfeldt at: anton@icehotel.com Welcome to ICEHOTEL – for those who want to surround themselves with wild nature and create magical Arctic experiences every day.