Disability Client Coordinator

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People. Summary We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic. Responsibilities * Daily interaction with existing and potential clients, via telephone and in person * Order medical records from providers and communicate with clients and providers during the course of treatment * Obtain documents necessary to support injury and/or liability positions * Interact with insurance carriers and healthcare providers to secure records and account balances * Work directly with multiple coworkers involved in the management and support of case files * Maintain organized case files * Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney   * Interact with attorneys and present case synopsis when required * Manage case files from intake to closing under the direction of an attorney * Performs other related duties as assigned to meet the needs of the business Qualifications * Bachelor’s degree (preferred) * Prior experience as a Personal Injury Case Manager or Prelitigation Paralegal (strongly preferred) * At least 2 years of working in a legal position or insurance adjuster experience (strongly preferred) * Ability to be a team player and follow procedures * Proactive interaction with clients, insurance companies and medical providers * Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision * Highly organized with the ability to juggle multiple deadlines in a fast-paced environment * Strong writing and communication skills along with attention to detail * Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm * Remote and/or hybrid not eligible #LI-EL1 Benefits Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays. Equal Opportunity Statement Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.    Privacy Policy Here is a link [https://www.forthepeople.com/privacy-policy/] to Morgan & Morgan's privacy policy.

Cortica is looking for a Site Care Coordinator to join our growing team!   The Site Care Coordinator optimizes client and provider scheduling to enhance service delivery and operational efficiency. As a consistent point of contact for families and the onsite face of Cortica's centralized scheduling team, they partner with clinical, operational, and shared-services teams to guide families through their Cortica journey: an empathetic partner to families, a supportive and collaborative teammate, following best practices and performing at a consistently high level.    Cortica is a rapidly growing healthcare company pioneering the most effective treatment methods for children with neurodevelopmental differences. Our mission is to design and deliver life-changing care – one child, one family, one community at a time. Ultimately, we envision a world that cultivates the full potential of every child. At Cortica, every team member is instrumental in helping us achieve our mission!    Our culture and values guide how we work and treat one another. Cortica celebrates diversity and fosters an inclusive environment, seeking ideas and opinions from everyone on the team. We safeguard equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status or other applicable, legally protected characteristics. All Cortica employment decisions are made based on an individual’s qualifications and ability to successfully perform the job responsibilities.  What will you do?  * Handle all in-center scheduling requests, whether from families requesting updates or changes or from operations and clinical team members, ensuring all requests follow established best-practice guidelines and processes.  * Take on additional cases to schedule new and existing families, including pulling from the waitlist as provider availability opens.  * Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.  * Schedule across all service lines for assigned sites, including evaluations, assessments, counseling, developmental therapies (DT), ABA, and medical scheduling.  * Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.  * Handle client cancellations and provider callouts by promptly arranging alternate coverage, rescheduling, or offering makeup and one-time sessions.  * Manage provider Paid Time Off (PTO) requests, forecasting potential schedule gaps and proactively planning to fill them.  * Manage the waitlist to promptly place clients into available slots as they arise in provider schedules, optimizing both client satisfaction and resource utilization.  * Serve as a consistent point of contact for families, guiding them through their Cortica journey.  * Provide families with updates on next steps, wait times, and schedule changes, and close the loop on their requests.  * Flag care delays and barriers to the appropriate team.  * Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.  * Collaborate closely with clinical leadership to ensure timely case assignment and management.  * While reporting to the centralized scheduling team, take day-to-day direction from local center leadership, including the Site Director, serving as their daily partner on site.  * When site direction conflicts with scheduling best practices or centralized guidance, escalate to the scheduling area supervisor for alignment.  * Monitor and respond to site email inboxes and text messages, ensuring timely routing and follow-through.  * Record all interactions comprehensively in Salesforce and communicate through phone, email, and SMS to ensure clarity and responsiveness.  * Keep providers well-informed of any changes to their schedules and swiftly address their inquiries or concerns.  * Escalate scheduling challenges in a timely manner.  * Utilize scheduling and care-coordination tools such as Axon, Salesforce, Athena, and Bloom.  * Maintain accurate, current case and care plan records, including statuses, notes, and next steps.  * Use Cortica's Knowledge Base and AI Helpdesk resources for best-practice guidance, escalating to a supervisor when questions remain.  * Assist in the development and maintenance of Standard Operating Procedures (SOPs) as processes, guidelines, and software evolve.  * Participate in cross-site coverage and cross-training to strengthen team flexibility and support growth across the scheduling team.  * On site presence is required 80-100% of the time at site director and client experience leadership discretion.  We’d love to hear from you if:  * You bring 2+ years of scheduling experience in ABA services or related field.  * You bring 2+ years in a client services related role.  * You’ve demonstrated strong problem-solving skills.  Your Compensation and Benefits    Cortica cares deeply about each team member and their wellbeing! We strive to foster an outstanding employee experience and culture. We also provide a terrific benefits package. Full-time employees enjoy a variety of company subsidized medical and dental insurance options, 401K with company match and rapid vesting, Personal Time Off that increases based on tenure, paid holidays, company-paid life insurance, disability insurance options, tuition reimbursement for continuing education and professional development, employee referral bonus awards, and more.  The base pay range for this opening is $26.36/hr to $32.96/hr. According to your skill level, relevant experience, education level, and location, you will receive compensation that fits appropriately within the range.   EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: Job Description [https://ccanta.sharepoint.com/sites/JobDescriptions/Shared%20Documents/Job%20Descriptions/Client%20Experience/Site%20Care%20Coordinator.pdf]  Privacy Notice  Cortica is committed to protecting your personal information in compliance with applicable federal and state laws. Please review our Privacy Notice [https://corticacare.com/privacy-policy] to understand how your data is collected, used, and protected.  Fair Chance Ordinance Compliance  Cortica is committed to fair hiring practices. Qualified candidates with criminal histories will be considered and are not automatically disqualified from employment, consistent with applicable federal law, the California Fair Chance Act, and local ordinances such as the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring, and the Los Angeles County Fair Chance Ordinance for Employers.  E-Verify Participation  This employer participates in E-Verify. Click here [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] to view the E-Verify Poster and your Right to Work.  Este empleador participa en E-Verify. Haga clic aquí [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPosterES.pdf] para ver el cartel de E-Verify y su derecho a trabajar.