File Handler - Military Deafness

The purpose of this role is to support the delivery of technical excellence in Legacy by undertaking technical audits and providing constructive feedback and mentoring to the file handling teams, identifying trends and training needs and supporting the technical development of our Legacy Lawyers.   The auditor will do that by undertaking audits within the unit in order to:  * Assess file handling performance against, and in line with, internal technical standards.  * Identifying recommended actions for the current file handling team and delivering constructive feedback to the teams to develop their technical skills. * Assist in bespoke file audits upon request of the unit Technical Directors and/or Business Unit Directors   * Giving feeding arising from client contractual Service Level Agreement (SLA) audits (undertaken by others)  * Identify and assess areas of financial leakage or other risks for the business * Identify and communicate (orally and in written report format) clear and constructive feedback and recommendations for remedial actions arising from your audit  * Prepare timely (oral and written) reports to Technical Director/Operations Director on the audit findings of individual, teams and unit performance along with recommendations within a clear and appropriate action plan to enhance the technical ability of the team and/or remedial action required * Contribute to the continual development and improvement of Legacy’s technical performance levels by * Identifying common trends within audit findings * Recommending and where appropriate contributing to training and upskilling of individuals * Providing constructive feedback and mentoring to individuals or teams * Identifying quality issues and providing technical input into the incident reporting process

As part of our on-going growth strategy, we are looking for a File Handler to join our Industrial Disease team to help service their ever-growing roster of clients across Industrial Disease. Take ownership of your own caseload of NIHL claims, while making a real impact on clients’ outcomes. Come and join a dynamic, supportive, and sociable team with excellent career development opportunities! About the Team * The team of 130 specialists operates across the UK, acting for all four of the major legacy insurers, as well as large corporate and public sector bodies. * They provide a full-service disease offering; combining high-level strategic support and an experienced scalable volume proposition that deals with all types of disease claims, long and short tail. * The team provides clients with crucial insight into current trends, and how they can improve strategy and reduce claim costs. * From low value/high volume NIHL claims to group-action abuse claims, the team has the expertise, experience and innovative approach required to handle claims and ensure indemnity spend it kept to a minimum. Why Apply? * Be part of a fast-growing, respected team where your work makes a difference. * Access career development, mentoring, and leadership opportunities. * Work in a friendly, professional environment that values innovation, collaboration, and results.  * #INDUKI