Engagement Manager, US

Cargurus

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription. AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals. Through effective relationship management and proactive engagement, the primary objective of an AM is to protect against dealership churn and drive the growth of product and service usage. What you'll do * Partner with AE to support the shared book of business * Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite) * Complete post-sale onboarding for new dealerships and dealership personnel * Be data-driven in quantifying the value of our service to dealers and identifying opportunities for growth and improved results. * Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices * When appropriate, work with the customer to follow up on technical, billing, and content issues * Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within the CarGurus organization * Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership What you’ll bring * 1–3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts. * A proven ability to drive retention and growth through strong relationship-building, consultative guidance, and insight-driven engagement. * Excellent communication skills, with comfort presenting data and recommendations to stakeholders at all levels. * Strategic problem-solving skills with the ability to analyze data, spot trends, and develop action plans. * Strong time management and organizational skills to balance a large, dynamic book of business. * Adaptability and resilience in a fast-moving, evolving business environment. * Experience working cross-functionally with sales, support, product, and technical teams. * Proficiency in Google Workspace and/or Microsoft Office; CRM experience (e.g., Salesforce) a plus. The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range $72,000—$90,000 USD Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

Cargurus

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! Role overview CarGurus is looking for a growth-minded, customer-obsessed, and analytical Product Manager to join our Consumer Mobile App team. In this role, you will help shape how millions of shoppers discover, evaluate, and purchase cars across our top-rated iOS and Android apps. You’ll work across key top-of-funnel mobile experiences, including onboarding, the app home page, account creation, notifications, personalization, and early-stage shopping guidance. Your work will help shoppers get started, stay engaged, and move confidently through their car shopping journey. Working closely with Product, Engineering, Design, Analytics, and Marketing, you’ll help turn customer insights, behavioral data, and business opportunities into intuitive mobile experiences through discovery, rapid testing, launch, and iteration. This is a highly visible role with the opportunity to drive meaningful customer and business impact across a core growth area for CarGurus. We’re looking for a growth-minded PM who thrives in a fast-paced environment, is deeply customer-obsessed, and excited to turn insights into impactful product experiences. What you’ll do * Own the roadmap and strategy across key growth and top-of-funnel experiences in the consumer mobile app * Explore both optimizations to existing experiences and new 0-to-1 ideas that help shoppers get started, stay engaged, and move through their car shopping journey * Translate user needs, behavioral data, and research insights into clear product requirements, user stories, and intuitive mobile experiences * Partner with Engineering, Design, Analytics, and cross-functional stakeholders to align on priorities, make tradeoffs, and deliver high-quality products * Support rapid experimentation by helping develop hypotheses, define success metrics, coordinate A/B tests, analyze performance, and synthesize learnings * Monitor feature and funnel metrics — including activation, engagement, retention, and conversion — to identify opportunities for customer and business impact * Support sprint planning, backlog grooming, QA, launch readiness, and post-launch tracking * Communicate progress, results, and recommendations clearly to stakeholders and leadership What you’ll bring * 3+ years of product management experience, including 1+ years focused on mobile apps, ideally in consumer-facing, marketplace, e-commerce, or growth-oriented environments * Proven track record of owning and improving core funnel or conversion experiences, with clear KPI impact on high-traffic consumer products * Experience in growth or optimization-focused roles, including A/B testing, funnel analysis, and iterative product development * Strong understanding of mobile platforms, iOS and Android design principles and best practices, react native ecosystem * Curious and product-minded, with a strong pulse on emerging technologies, mobile apps, and evolving product design patterns * Highly analytical and data-driven, with the ability to define success metrics, interpret results, and translate insights into product decisions * Excellent communication and stakeholder management skills, with the ability to align cross-functional teams around strategy, priorities, and outcomes * Hands-on experience leveraging GenAI to optimize workflows/generate prototypes and agentic coding platforms like Claude Code (preferred) The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range $123,000—$154,000 USD Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

Cargurus

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! Role Overview We are looking for a Senior Manager of Product Marketing to lead product marketing for CarGurus’ consumer products, consumer insights, and differentiated value proposition. You will partner closely with Marketing and Product to deliver insights that shape the product roadmap, bring our products to market, and drive product success. You are deeply knowledgeable about our consumers and able to translate insights into clear strategy and action. The ideal candidate balances big‑picture thinking with strong attention to detail and makes it their mission to ensure we are delighting our consumers. This is a critical management role that reports into the VP of Product Marketing & Insights. What you'll do * Own product marketing strategy across the consumer journey (awareness, consideration, decision, purchase, engagement, and retention) for our consumer experience. * Define and continually refine the overarching consumer value proposition and product positioning, ensuring we clearly articulate what makes CarGurus different and better. * Partner with Consumer Product to influence the product roadmap with customer, competitive, and performance insights, ensuring we build differentiated products that solve real consumer problems. * Coach, mentor, and develop a team of Product Marketing Managers, providing clear priorities, feedback, and growth opportunities while fostering a high-bar, low-ego culture. * Represent the voice of the consumer and develop a deep understanding of our customers and products. Leverage NPS and other customer insights to identify opportunities for improvement and provide input into the product roadmap. * Build and standardize GTM frameworks and playbooks (tiering, piloting, experimentation, launch, and post‑launch optimization) for new products, features, and experience changes across web and app. * Synthesize complex data and research into clear narratives that explain the “why” behind recommendations and drive alignment across senior stakeholders. * Demonstrate a strong command of copywriting and creative judgment, ensuring that all marketing communications are clear, concise, and compelling, while also being customer-centric. * Partner with our Creative and Performance Marketing teams to drive the performance creative roadmap and brief development, ensuring assets are regularly updated and optimized to drive customer response (e.g., Google, Meta and other ads, emails, landing pages, testimonials, videos). * Implement project management strategies that align with the organization's overall goals and objectives and manage cross-functional dependencies while supporting project teams through complex problem-solving and decision-making. * Demonstrate a deep understanding of the strategic priorities and roadmap and the impact your team’s work has, while being proactive and working autonomously, anticipating next steps, stakeholder questions, potential roadblocks, etc., with little day-to-day oversight and clear ownership over initiatives. * Lead cross-functional working teams across Product, Marketing, Analytics, and Engineering to bring launches and optimizations to market on time, managing dependencies, risks, and trade‑offs. * Establish clear goals, success metrics, and reporting for consumer product marketing initiatives, ensuring the team’s work is tightly aligned to product, audience, and revenue objectives, and regularly communicate impact and learnings.   What you'll bring * Bachelor's degree (writing-intensive and/or quantitative major preferred) * 8+ years of experience, with at least 5+ years in product marketing; experience in consumer / B2C or marketplace businesses strongly preferred. * 2+ years of people management experience, including directly managing and developing product marketers or adjacent marketing roles. * Very strong written and verbal communication skills. You are a storyteller with a knack for creating compelling content that will drive results, and can flex between consumer-facing copy, internal narratives, and cross-functional presentations. * Demonstrated track record leading GTM strategy and execution for consumer products or experiences—from insight and positioning through launch and optimization. * Deep experience translating customer insights and data into strategy, messaging, and product decisions, including comfort with experimentation and performance metrics. * Skilled at developing cross-functional relationships and working in close partnership with product and marketing teams * Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously and autonomously.   The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range $145,000—$182,000 USD Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid