Deployment Strategist Lead - Brazil

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE As a Deployment Strategist, you'll work as part of a driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists to deploy ElevenAgents, our enterprise AI platform, against the challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the existing workflows are, what the product needs, what users are motivated by, and where the impact could be.   No two days are the same, but as a Deployment Strategist you can expect to: * Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents. * Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close. * Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team. * Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life. * Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact. * Scope out potential applications in new industries and expand our AI solutions across different sectors globally. * Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives. * Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap. * Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers. * Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.   Requirements * 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred. * Experience in product development, delivery, and change management * Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners. * Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams. * Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions. * A proven track record of taking ownership of complex, ambiguous projects and delivering results. * Adaptability to work across different customer environments, industries, and technical use cases. * Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks. * Ability to creatively map enterprise use cases and workflows to AI systems   LOCATION The candidate should preferably be based in São Paulo, Brazil. #LI-Remote

Delivery Associates

AI Product Manager– LAC (Brazil) - 12 months contractor  Overview: Working with governments, foundations, and public sector partners to turn complex challenges into buildable solutions and real impact through product-driven delivery. About Delivery Associates Delivery Associates (DA) is a global social impact consultancy specializing in transforming the public sector. With over a decade of experience and a foundation in Deliverology®, DA guides leaders through every phase of implementation—delivery-oriented strategy formulation, execution, and evaluation. DA partners with governments, philanthropies, and international organizations, employing actionable strategies to achieve sustainable, lasting outcomes. In every one of our services, you will find a throughline back to this focus on helping our partners deliver better results through better implementation. Job Description We work with leaders in the public sector (government, philanthropy, non-profits) to turn ambitious goals into real-world results. Increasingly, this means not only advising on what should be done, but defining, building, and deploying solutions that make change possible. As an AI Product Manager, you will sit at the intersection of client insight, product thinking, and delivery execution. You will translate complex, often ambiguous government priorities into clear, buildable products, and work alongside software engineers and consulting teams to ensure those solutions are delivered and adopted. Core Responsibilities. This is a contractor role embedded within small, high-performing delivery teams, where product ownership and execution are tightly integrated. In this role, you will: Translate delivery needs into buildable products  • Turn project priorities into clear, structured Product Request Documents (PRDs)  • Convert PRDs into precise technical specifications that engineers can execute without ambiguity  • Ensure what is being built is scoped, prioritized, and feasible within delivery timelines  • Identify and resolve risks early, including scope gaps, data limitations, and delivery blockers Work closely with consulting and engineering teams  • Partner with consulting teams to understand delivery goals and translate them into product requirements  • Align engineers and consultants around a shared understanding of what is being built and why  • Act as the bridge between delivery teams and technical execution without duplicating roles  • Support teams in structuring problems and making product-driven decisions Own delivery and execution  • Own the product lifecycle from scoping through deployment within live engagements  • Coordinate across consulting teams, engineers, and leadership to maintain momentum  • Manage timelines, priorities, and trade-offs to ensure consistent progress  • Define clear success criteria and ensure delivery leads to measurable outcomes Drive clarity and accountability  • Bring structure to complex, fast-moving projects  • Communicate decisions, trade-offs, and progress clearly across teams  • Maintain focus on outcomes over process  • Operate with autonomy and accountability in high-stakes delivery environments Mindsets. We work well with people that are: * Adaptable: Public sector work is dynamic. Our people are, too. * Analytical: We identify, dissect, and solve complex problems. * Accountable: We are a remote team. We work collaboratively but self-sufficiently; oversight is often minimal. * Driven: Our work is important, so it’s important we do it well. * Curious: We never stop learning from our clients, colleagues, and partners.   Required Skills/Experience.  • 5+ years of experience in product management, technology consulting, or digital transformation • Experience with AI and data-driven solutions, with the ability to assess feasibility and timelines  • Demonstrated track record of turning ambiguous client needs into scoped, delivered solutions  • Ability to write structured product requirements and translate them into actionable technical specifications  • Good facilitation skills, including leading discussions with diverse stakeholders and aligning priorities  • Ability to work with engineers and data scientists to scope technical work  • Professional English and Portuguese required  • Must be based in and have work authorization in Brazil   What Will Set You Apart.  • Experience navigating governments  • Hands-on experience using AI tools in professional contexts  • Background in sectors such as urban development, public health, education, or social policy  • Experience working closely with engineering teams to deliver digital or data products What We Offer.  • Meaningful work that contributes to solving complex social challenges around the world  • Ongoing learning and growth through mentorship and leadership opportunities  • Opportunity to shape a new model of delivery at the intersection of consulting, product, and AI Our Values. These values serve as an anchor, enabling us to stay true to who we are and what we stand for. * Passion: It is all about impact. * Excellence: Delivering to the highest standards. * Humility: Pride without ego.   About Delivery Associates: We help governments, foundations, and social impact organizations all over the world turn big ideas, campaign promises, and ambitious goals into everyday reality for the people they serve. With over ten years of experience and expert staff guiding our work, Delivery Associates has delivered impact in areas ranging from education reform in the US to microfinance in South America to agricultural reform in Africa and the Middle East. We approach every problem with a strong bias towards implementation, an open mind to possibilities, empathy for governments and residents, and a strong values system. We are always asking ourselves, our partners, and our clients: What would it take to make change happen? To learn more about Delivery Associates please visit deliveryassociates.com/our-work or contact our talent team at talent@deliveryassociates.com for more information on opportunities to join our team. #LI-MG1 #LI-REMOTE

Delivery Associates

AI Solution Engineer– LAC (Brazil) - 12 months contractor  Overview: Working with governments, foundations, and public sector partners to turn complex challenges into buildable solutions and real impact through AI product-driven delivery. About Delivery Associates Delivery Associates (DA) is a global social impact consultancy specializing in transforming the public sector. With over a decade of experience and a foundation in Deliverology®, DA guides leaders through every phase of implementation—delivery-oriented strategy formulation, execution, and evaluation. DA partners with governments, philanthropies, and international organizations, employing actionable strategies to achieve sustainable, lasting outcomes. In every one of our services, you will find a throughline back to this focus on helping our partners deliver better results through better implementation. Job Description Delivery Associates is building a new kind of team—one that helps partners across government and the social sector move from policy ambition to real, AI-enabled products and services that improve outcomes for people. We are hiring an AI Solutions Engineer to serve as the technical backbone of this effort. This is neither a research role nor a narrowly defined engineering position. It is a delivery role at its core: translating complex, ambiguous public sector challenges into working solutions that can be deployed and used in the real world. In this role, you will work closely with Product, Delivery teams, and government counterparts to rapidly design, prototype, and ship AI-powered tools that are not only technically sound, but also practical, credible, and impactful. You will be expected to move quickly from problem definition to functional systems, operating in short, iterative cycles. This role is designed for someone who combines strong engineering judgment with a deep understanding of modern AI systems—and who can build quickly without compromising quality. Someone who is motivated by impact, comfortable with ambiguity, and driven to turn ideas into systems that improve how public institutions serve people. Core Responsibilities. This is a contractor role embedded within small, high-performing delivery teams, where product ownership and execution are tightly integrated. In this role, you will: * Build functional AI-powered functional prototypes in 2–4 week cycles * Design and implement agentic workflows using LLM APIs, structured tool use, multi-step orchestration, and MCP integrations * Own the stack end to end: React/Next.js frontend, Python/Node.js backend, Supabase/PostGIS data layer, cloud deployment * Work with messy, real-world government datasets — structure them, clean them, make them queryable * Build systems that drive frontline action and institutional decisions * Set architecture standards, review code, and guide a Full-Stack Developer on implementation patterns * Create reusable component libraries and architecture templates that compound across government engagements   Mindsets. We work well with people that are: * Adaptable: Public sector work is dynamic. Our people are, too. * Analytical: We identify, dissect, and solve complex problems. * Accountable: We are a remote team. We work collaboratively but self-sufficiently; oversight is often minimal. * Driven: Our work is important, so it’s important we do it well. * Curious: We never stop learning from our clients, colleagues, and partners.   Required Skills/Experience.   * 8+ years of professional software development experience, with a track record of building and shipping production systems * Strong experience designing and implementing AI-powered applications using modern LLM stacks, including prompt engineering, structured outputs, tool use, and function calling * Hands-on experience integrating LLMs into real workflows (not just prototypes), ensuring reliability, controllability, and usability of outputs * Experience building end-to-end AI systems, including agentic or multi-step workflows, and Retrieval-Augmented Generation (RAG) pipelines with external data sources * Proficiency working with leading AI tools and ecosystems such as OpenAI API, Claude API, Hugging Face, and orchestration frameworks like LangChain or LlamaIndex * Ability to design and deploy ML pipelines end-to-end, including data ingestion, preprocessing, model integration, and basic monitoring * Experience deploying and scaling applications in cloud environments (e.g., AWS, Azure, or Google Cloud) * Demonstrated ability to move quickly from ambiguous problem to working prototype, making strong scoping and prioritization decisions * Sound technical judgment under uncertainty, with a bias toward simple, reliable, and maintainable solutions over unnecessary complexity * Professional English and Portuguese required * Must be based in and have work authorization in Brazil   What Will Set You Apart. * Cloud certifications: Azure AI Engineer, AWS ML Specialty, or GCP Professional ML Engineer * Previous work with government or public sector clients in Latin America * Data & geospatial systems: experience working with geospatial data and tools (e.g., PostGIS, GeoJSON pipelines, mapping APIs), and the ability to incorporate spatial analysis into practical applications. * Familiarity with vector databases (e.g., Pinecone, Weaviate, FAISS, or similar) to support Retrieval-Augmented Generation (RAG) workflows is highly valued, including designing pipelines for embedding, storage, and retrieval in real-world use cases. What We Offer. * Meaningful work that contributes to solving complex social challenges around the world * Ongoing learning and growth through mentorship and leadership opportunities * Opportunity to shape a new model of delivery at the intersection of consulting, product, and AI Our Values. These values serve as an anchor, enabling us to stay true to who we are and what we stand for. * Passion: It is all about impact. * Excellence: Delivering to the highest standards. * Humility: Pride without ego.   About Delivery Associates: We help governments, foundations, and social impact organizations all over the world turn big ideas, campaign promises, and ambitious goals into everyday reality for the people they serve. With over ten years of experience and expert staff guiding our work, Delivery Associates has delivered impact in areas ranging from education reform in the US to microfinance in South America to agricultural reform in Africa and the Middle East. We approach every problem with a strong bias towards implementation, an open mind to possibilities, empathy for governments and residents, and a strong values system. We are always asking ourselves, our partners, and our clients: What would it take to make change happen? To learn more about Delivery Associates please visit deliveryassociates.com/our-work or contact our talent team at talent@deliveryassociates.com for more information on opportunities to join our team.   #LI-MG1 #LI-REMOTE