Technical Support Specialist

Product Support Engineer, Expert Hub

VTEX

ABOUT THE ROLE Expert Hub is the squad responsible for developing and automating the tools that scale VTEX's Product Support team. Here, the focus is not just on solving problems — it's on building the systems that make support evolve intelligently and continuously. As a Product Support Engineer at Expert Hub, you will build the AI agents, infrastructure, and systems that expand the capacity of the Product Support team, with a focus on reducing manual effort and increasing problem resolution speed at scale. The goal is to develop end-to-end solutions: tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and the infrastructure that sustains everything on AWS. You will be at the forefront of applying artificial intelligence to real operations, building solutions that directly impact VTEX customers' experience and the efficiency of the entire support team. By staying close to real operational problems, you will also have the opportunity to translate recurring patterns into structured insights for Product and Engineering teams, directly influencing platform evolution.   ABOUT THE TEAM Product Support is VTEX's internal N2 layer, positioned between the Customer Experience team and Engineering. We are the go-to specialists for complex platform issues — we deeply understand our customers' architectures, remove operational blockers, and transform recurring problems into inputs for continuous product improvement. Expert Hub is the strategic squad within Product Support with a clear mission: to develop the intelligence and tooling that powers the entire operation. We build AI agents, automations, and systems that allow the support team to operate at a higher level — with more context, more speed, and less rework. If you enjoy building things that make other people work better, this is your place.   WHO YOU ARE * You build and operate infrastructure on AWS: infrastructure as code, provisioning, deployment, and operation of production services. * You develop in TypeScript or a related language on a daily basis, with a solid software engineering foundation to solve real problems — automations, integrations, and services. * You have experience applying Artificial Intelligence in real contexts: you work with LLMs, build AI agents, and are familiar with patterns such as RAG. * You have experience or strong interest in MCP (Model Context Protocol) servers to connect agents to tools, data, and services. * You are familiar with the API ecosystem — you know how to consume, debug, and integrate services using tools like Postman, Insomnia, or similar. * You hold a degree in Exact or Applied Sciences (Engineering, Computer Science, or related fields). * You are fluent in Portuguese and proficient in English. * You think analytically and systemically — you don't stop at the surface of a problem, you look for root causes and design solutions that scale. * You communicate clearly and can translate technical complexity into accessible language for different audiences.  ----------------------------------------------------------------------------------------------------------------------------------

AI Product Manager – LAC (Brazil) - 12 months contractor

Delivery Associates

AI Product Manager– LAC (Brazil) - 12 months contractor  Overview: Working with governments, foundations, and public sector partners to turn complex challenges into buildable solutions and real impact through product-driven delivery. About Delivery Associates Delivery Associates (DA) is a global social impact consultancy specializing in transforming the public sector. With over a decade of experience and a foundation in Deliverology®, DA guides leaders through every phase of implementation—delivery-oriented strategy formulation, execution, and evaluation. DA partners with governments, philanthropies, and international organizations, employing actionable strategies to achieve sustainable, lasting outcomes. In every one of our services, you will find a throughline back to this focus on helping our partners deliver better results through better implementation. Job Description We work with leaders in the public sector (government, philanthropy, non-profits) to turn ambitious goals into real-world results. Increasingly, this means not only advising on what should be done, but defining, building, and deploying solutions that make change possible. As an AI Product Manager, you will sit at the intersection of client insight, product thinking, and delivery execution. You will translate complex, often ambiguous government priorities into clear, buildable products, and work alongside software engineers and consulting teams to ensure those solutions are delivered and adopted. Core Responsibilities. This is a contractor role embedded within small, high-performing delivery teams, where product ownership and execution are tightly integrated. In this role, you will: Translate delivery needs into buildable products  • Turn project priorities into clear, structured Product Request Documents (PRDs)  • Convert PRDs into precise technical specifications that engineers can execute without ambiguity  • Ensure what is being built is scoped, prioritized, and feasible within delivery timelines  • Identify and resolve risks early, including scope gaps, data limitations, and delivery blockers Work closely with consulting and engineering teams  • Partner with consulting teams to understand delivery goals and translate them into product requirements  • Align engineers and consultants around a shared understanding of what is being built and why  • Act as the bridge between delivery teams and technical execution without duplicating roles  • Support teams in structuring problems and making product-driven decisions Own delivery and execution  • Own the product lifecycle from scoping through deployment within live engagements  • Coordinate across consulting teams, engineers, and leadership to maintain momentum  • Manage timelines, priorities, and trade-offs to ensure consistent progress  • Define clear success criteria and ensure delivery leads to measurable outcomes Drive clarity and accountability  • Bring structure to complex, fast-moving projects  • Communicate decisions, trade-offs, and progress clearly across teams  • Maintain focus on outcomes over process  • Operate with autonomy and accountability in high-stakes delivery environments Mindsets. We work well with people that are: * Adaptable: Public sector work is dynamic. Our people are, too. * Analytical: We identify, dissect, and solve complex problems. * Accountable: We are a remote team. We work collaboratively but self-sufficiently; oversight is often minimal. * Driven: Our work is important, so it’s important we do it well. * Curious: We never stop learning from our clients, colleagues, and partners.   Required Skills/Experience.  • 5+ years of experience in product management, technology consulting, or digital transformation • Experience with AI and data-driven solutions, with the ability to assess feasibility and timelines  • Demonstrated track record of turning ambiguous client needs into scoped, delivered solutions  • Ability to write structured product requirements and translate them into actionable technical specifications  • Good facilitation skills, including leading discussions with diverse stakeholders and aligning priorities  • Ability to work with engineers and data scientists to scope technical work  • Professional English and Portuguese required  • Must be based in and have work authorization in Brazil   What Will Set You Apart.  • Experience navigating governments  • Hands-on experience using AI tools in professional contexts  • Background in sectors such as urban development, public health, education, or social policy  • Experience working closely with engineering teams to deliver digital or data products What We Offer.  • Meaningful work that contributes to solving complex social challenges around the world  • Ongoing learning and growth through mentorship and leadership opportunities  • Opportunity to shape a new model of delivery at the intersection of consulting, product, and AI Our Values. These values serve as an anchor, enabling us to stay true to who we are and what we stand for. * Passion: It is all about impact. * Excellence: Delivering to the highest standards. * Humility: Pride without ego.   About Delivery Associates: We help governments, foundations, and social impact organizations all over the world turn big ideas, campaign promises, and ambitious goals into everyday reality for the people they serve. With over ten years of experience and expert staff guiding our work, Delivery Associates has delivered impact in areas ranging from education reform in the US to microfinance in South America to agricultural reform in Africa and the Middle East. We approach every problem with a strong bias towards implementation, an open mind to possibilities, empathy for governments and residents, and a strong values system. We are always asking ourselves, our partners, and our clients: What would it take to make change happen? To learn more about Delivery Associates please visit deliveryassociates.com/our-work or contact our talent team at talent@deliveryassociates.com for more information on opportunities to join our team. #LI-MG1 #LI-REMOTE

AI Solution Engineer – LAC (Brazil) - 12 months contractor

Delivery Associates

AI Solution Engineer– LAC (Brazil) - 12 months contractor  Overview: Working with governments, foundations, and public sector partners to turn complex challenges into buildable solutions and real impact through AI product-driven delivery. About Delivery Associates Delivery Associates (DA) is a global social impact consultancy specializing in transforming the public sector. With over a decade of experience and a foundation in Deliverology®, DA guides leaders through every phase of implementation—delivery-oriented strategy formulation, execution, and evaluation. DA partners with governments, philanthropies, and international organizations, employing actionable strategies to achieve sustainable, lasting outcomes. In every one of our services, you will find a throughline back to this focus on helping our partners deliver better results through better implementation. Job Description Delivery Associates is building a new kind of team—one that helps partners across government and the social sector move from policy ambition to real, AI-enabled products and services that improve outcomes for people. We are hiring an AI Solutions Engineer to serve as the technical backbone of this effort. This is neither a research role nor a narrowly defined engineering position. It is a delivery role at its core: translating complex, ambiguous public sector challenges into working solutions that can be deployed and used in the real world. In this role, you will work closely with Product, Delivery teams, and government counterparts to rapidly design, prototype, and ship AI-powered tools that are not only technically sound, but also practical, credible, and impactful. You will be expected to move quickly from problem definition to functional systems, operating in short, iterative cycles. This role is designed for someone who combines strong engineering judgment with a deep understanding of modern AI systems—and who can build quickly without compromising quality. Someone who is motivated by impact, comfortable with ambiguity, and driven to turn ideas into systems that improve how public institutions serve people. Core Responsibilities. This is a contractor role embedded within small, high-performing delivery teams, where product ownership and execution are tightly integrated. In this role, you will: * Build functional AI-powered functional prototypes in 2–4 week cycles * Design and implement agentic workflows using LLM APIs, structured tool use, multi-step orchestration, and MCP integrations * Own the stack end to end: React/Next.js frontend, Python/Node.js backend, Supabase/PostGIS data layer, cloud deployment * Work with messy, real-world government datasets — structure them, clean them, make them queryable * Build systems that drive frontline action and institutional decisions * Set architecture standards, review code, and guide a Full-Stack Developer on implementation patterns * Create reusable component libraries and architecture templates that compound across government engagements   Mindsets. We work well with people that are: * Adaptable: Public sector work is dynamic. Our people are, too. * Analytical: We identify, dissect, and solve complex problems. * Accountable: We are a remote team. We work collaboratively but self-sufficiently; oversight is often minimal. * Driven: Our work is important, so it’s important we do it well. * Curious: We never stop learning from our clients, colleagues, and partners.   Required Skills/Experience.   * 8+ years of professional software development experience, with a track record of building and shipping production systems * Strong experience designing and implementing AI-powered applications using modern LLM stacks, including prompt engineering, structured outputs, tool use, and function calling * Hands-on experience integrating LLMs into real workflows (not just prototypes), ensuring reliability, controllability, and usability of outputs * Experience building end-to-end AI systems, including agentic or multi-step workflows, and Retrieval-Augmented Generation (RAG) pipelines with external data sources * Proficiency working with leading AI tools and ecosystems such as OpenAI API, Claude API, Hugging Face, and orchestration frameworks like LangChain or LlamaIndex * Ability to design and deploy ML pipelines end-to-end, including data ingestion, preprocessing, model integration, and basic monitoring * Experience deploying and scaling applications in cloud environments (e.g., AWS, Azure, or Google Cloud) * Demonstrated ability to move quickly from ambiguous problem to working prototype, making strong scoping and prioritization decisions * Sound technical judgment under uncertainty, with a bias toward simple, reliable, and maintainable solutions over unnecessary complexity * Professional English and Portuguese required * Must be based in and have work authorization in Brazil   What Will Set You Apart. * Cloud certifications: Azure AI Engineer, AWS ML Specialty, or GCP Professional ML Engineer * Previous work with government or public sector clients in Latin America * Data & geospatial systems: experience working with geospatial data and tools (e.g., PostGIS, GeoJSON pipelines, mapping APIs), and the ability to incorporate spatial analysis into practical applications. * Familiarity with vector databases (e.g., Pinecone, Weaviate, FAISS, or similar) to support Retrieval-Augmented Generation (RAG) workflows is highly valued, including designing pipelines for embedding, storage, and retrieval in real-world use cases. What We Offer. * Meaningful work that contributes to solving complex social challenges around the world * Ongoing learning and growth through mentorship and leadership opportunities * Opportunity to shape a new model of delivery at the intersection of consulting, product, and AI Our Values. These values serve as an anchor, enabling us to stay true to who we are and what we stand for. * Passion: It is all about impact. * Excellence: Delivering to the highest standards. * Humility: Pride without ego.   About Delivery Associates: We help governments, foundations, and social impact organizations all over the world turn big ideas, campaign promises, and ambitious goals into everyday reality for the people they serve. With over ten years of experience and expert staff guiding our work, Delivery Associates has delivered impact in areas ranging from education reform in the US to microfinance in South America to agricultural reform in Africa and the Middle East. We approach every problem with a strong bias towards implementation, an open mind to possibilities, empathy for governments and residents, and a strong values system. We are always asking ourselves, our partners, and our clients: What would it take to make change happen? To learn more about Delivery Associates please visit deliveryassociates.com/our-work or contact our talent team at talent@deliveryassociates.com for more information on opportunities to join our team.   #LI-MG1 #LI-REMOTE