Customer Success Manager – Scale (Italian or Spanish Speaker)

Customer Success Manager – Scale (German Speaker)

Sophos

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.   Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.   Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary Sophos is seeking a proactive and motivated Scale Customer Success Manager to drive value to our “tech-touch” customer experience, supporting a large number of customers in the DACH region. In this role, you’ll deliver strategic customer engagement through 1:1 and 1:many communications, connecting our customers to value while driving usage of the Sophos suite of products.   You'll play a key part in onboarding and adoption, ensuring customers are set up for long-term success, renewal, and growth. You will also own customer escalations - facilitating escalation resolution and triaging inquiries to appropriate internal teams, ensuring a cohesive customer experience. As Sophos evolves, you’ll help shape and refine our scaled customer success strategy—contributing to the prioritization and iteration of programs that deliver value at scale. This is a unique opportunity to have a meaningful impact on how we engage and retain our customers.  

Customer Success Associate – Scale

Sophos

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.   Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.   Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary Sophos is seeking a proactive and motivated Scale Customer Success Associate to drive  value to our “tech-touch” customer experience for a large number of customers in EMEA. In this role, you’ll deliver strategic customer engagement through 1:1and 1:many communications, connecting our customers to value while driving usage of the Sophos suite of products.  You'll play a key part in onboarding and adoption, ensuring customers are set up for long-term success, renewal, and growth. You will also support customer escalations – facilitating escalation resolution and triaging inquiries to appropriate internal teams, ensuring a cohesive customer experience.  

Customer Onboarding Representative - Italian & Spanish Speaker

Sensorfact

Ready to scale your career in a high-growth scale up where your results drive real world change? We’re Sensorfact, Europe’s #1 smart monitoring platform for the industry, on a mission to make industry smarter, cleaner, and more efficient. Every day, our technology helps thousands of manufacturers cut energy waste, reduce costs, and lower carbon emissions through intelligent data insights and automation. Today, we’ve joined forces with ABB, a global leader in electrification and automation. This partnership has propelled us onto the world stage, enabling us to expand rapidly and help more businesses optimize their energy efficiency, cut costs, and make a positive impact on the planet. Apply today and help shape a smarter and more sustainable industry. What you will do: The Onboarding team is responsible for onboarding our new customers, supporting them remotely with the installation process and ensuring that all of their questions are answered during that process. As an Onboarding specialist, you will help our customers get the most out of our technology and ensure that our customers can experience a high level of service. Specifically, you will be responsible for the following: * You will take the lead in delivering a best-in-class onboarding experience. This includes identifying key customer needs during a kick-off meeting and ensuring that we can meet them; * Switching between different departments to help the customer is not a problem for you. As the hub of the installation process, you know how to find your way to different departments easily; * As the point of contact for our customers, you manage to find a solution for all questions and technical challenges; * Besides customer contact, you have an eye for spotting up-selling and cross-selling opportunities. * Taking initiative is nothing new for you. As a fast-growing scale-up, you can play a key role in optimizing the onboarding process. What you bring: * Preferably 6+ months relevant work experience (e.g. in previous sales or customer success/support positions), but also suitable for starters/recent graduates * Fluency in Italian & Spanish, at a native or equivalent level and Business-level proficiency in English * You are a problem solver, have a proactive attitude and like to take the initiative * You seek the responsibility and independence that comes with working in a scale-up and you are excited to be part of our growth * Availability of 32-40 hours per week. Why you will love working here: * Grow your career as we scale with competitive performance based earnings * Pension Contribution of 4% with an employer sponsored retirement plan * Public transport allowance via NS business card * Employee Referral Incentives up to €3,000 for a successful referral * 27 Vacation Days to rest and recharge * Remote Work Flexibility up to 2 months/year (with manager approval) * Structured Onboarding & Mentorship support * Social Events like Sensorfact Week & team dinners * Office Perks like unlimited coffee, snacks, and free Friday lunch Visit our website and follow us on LinkedIn, Instagram, and Glassdoor to stay updated on our journey.