Senior Product Manager - Data Observability

Senior Product Manager, Observe by Snowflake

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. ABOUT THE ROLE As a Senior Product Manager at Observe by Snowflake you will lead a cross-functional team to define and execute the product roadmap across core product areas -- Logs, Metrics, Traces, Data Management, AI and more. You will set strategy grounded in deep customer empathy, drive prioritization across competing enterprise demands, and shape a product processing thousands of TB/day of telemetry. This is a high visibility role where you will interact with internal and external stakeholders regularly and have the ability to shape the product’s direction RESPONSIBILITIES * Define and own the product roadmap for one or more areas; set strategy, prioritize ruthlessly, and deliver against adoption, migration, and cost-efficiency goals * Lead enterprise customer discovery to translate observability pain points into product requirements and drive product adoption * Partner with engineering, GTM, and Snowflake platform teams to execute quarterly plans and align on integration opportunities (Cortex AI, Iceberg, Snowflake Intelligence) * Represent product in high stakes situations to customers, partners, and leadership through crisp PRDs, specs, and strategy presentations * Drive 0-to-1 & 1-to-N Initiatives: Identify emerging patterns and turn them into scalable, GA-ready product offerings. REQUIREMENTS * 6+ years of PM experience, with 3+ years on infrastructure, developer tools, or observability platforms * Deep familiarity with observability concepts (logs, metrics, traces, APM, alerts) and cloud-native architectures * Technical fluency in distributed systems, streaming ingest, and open standards (OpenTelemetry, Iceberg) * Proven track record shipping in competitive enterprise markets and displacing incumbents * Strong communicator who can align cross-functional teams and navigate the complexity of an acquisition integration * Familiarity with AI/ML and agentic workflows; can demonstrate use of AI tools in their day-to-day BONUS POINTS * Experience with or strong opinions on AI SRE, AIOps, or agentic observability workflows * Exposure to modern data ingestion, storage and retrieval systems including Kafka, SQL, NoSQL, and data warehousing technologies. * Familiarity with the OpenTelemetry ecosystem and open-source community dynamics Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Product Manager - Traffic & Networking

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is transforming how the world uses data and AI — and the networking and traffic infrastructure that powers these experiences is mission-critical. As a Product Manager focused on Traffic & Networking, you will define how Snowflake delivers secure, reliable, and high-performance connectivity at global scale, including the networking foundations required to support AI-driven products and workloads. You will own the product vision and roadmap for internal traffic management, service-to-service networking, customer connectivity, and performance optimization across multi-cloud environments. A core part of this role is defining and evolving Snowflake’s network strategy to support AI products, including latency-sensitive inference, large-scale model training pipelines, vector search, streaming ingestion, and cross-region data movement. This is a high-impact role at the intersection of distributed systems, cloud networking, and AI infrastructure. AS A PRODUCT MANAGER AT SNOWFLAKE YOU WILL: * Define the networking strategy required to support Snowflake’s AI products, including low-latency inference paths, high-throughput data pipelines, GPU-adjacent services, and elastic scaling for AI workloads. * Partner with AI platform, compute, and storage teams to ensure networking capabilities meet the performance, isolation, and reliability needs of emerging AI use cases. * Drive architectural decisions around traffic engineering, load balancing, service mesh, regional and cross-region routing, and failure handling in multi-cloud environments. * Identify and prioritize networking innovations that improve tail latency, throughput, and cost efficiency for both traditional analytics and AI workloads. * Define customer-facing networking capabilities and abstractions that make it easy for customers to deploy secure, high-performance AI workloads on Snowflake. * Improve observability and diagnostics for network performance, enabling customers and internal teams to understand and optimize AI and data workloads. * Partner closely with security teams to ensure networking features align with enterprise requirements for isolation, encryption, access control, and zero-trust architectures. * Lead cross-functional execution across infrastructure, AI, security, and go-to-market teams, driving clarity in complex, deeply technical problem spaces. * Communicate roadmap, trade-offs, and outcomes effectively to senior leadership and key stakeholders. OUR IDEAL PRODUCT MANAGER WILL HAVE: * 2+ years of product management experience or a role in a similar capacity in infrastructure, networking, distributed systems, or cloud platforms. * Strong understanding of networking fundamentals including TCP/IP, DNS, load balancing, routing, service mesh, private link and multi-cloud connectivity. * Experience building or operating platforms that support latency-sensitive or high-throughput workloads, such as AI inference, streaming, or real-time systems. * Ability to collaborate deeply with engineers on architectural design, performance optimization, and scalability trade-offs. * Customer-first mindset with the ability to translate complex infrastructure challenges into intuitive product experiences. * Excellent communication and stakeholder management skills in highly technical environments. * Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience. BONUS POINTS FOR THE FOLLOWING: * Experience supporting AI/ML platforms, including inference services, model serving, or GPU-accelerated workloads. * Familiarity with cloud networking constructs (AWS, Azure, GCP), private connectivity, and cross-region architectures. * Experience with service mesh technologies (e.g., Envoy, Istio), traffic shaping, or network observability platforms. * Background working with security or platform teams on zero-trust networking models. Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Senior Technical Account Manager

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake’s Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join our team. This role combines hands-on technical and commercial responsibilities. On the technical side, you will lead post-sales technical engagements for your assigned customers’ Snowflake workloads. You will also engage product, engineering, support, and other cross-functional team members to advocate for customer-impacting issues at scale, proactively educate customers post-production, and provide technical guidance. On the commercial side, you will work closely with the account team to drive growth for your assigned customers’ use cases by engaging with stakeholders and developing actionable plans. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization. As a Senior Technical Account Manager, you will: * Collaborate regularly with Solutions Engineers to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers * Develop a deep understanding of your assigned customer's environment, use cases, and challenges, and provide expert technical advice post-production * Develop, manage, and implement a strategy for efficient workload consumption * Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements * Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations * Lead customers through Well-Architected Framework outcomes, including security hardening (MFA, SSO/SAML, RBAC), DR/BCP readiness, AI observability and alerting design, platform modernization, and performance and cost optimization * Leverage AI tools to develop scalable playbooks, skills, and automation that enable the broader CX organization to deliver technical outcomes faster and more consistently * Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships Our Ideal Senior Technical Account Manager will have: * B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience * Hands-on experience with Python and SQL * 8+ years of experience managing enterprise customer environments as a technical resource, or equivalent role * 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment * Firsthand Snowflake product experience is required * Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting * Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising * Hands-on experience in database management, data engineering, and data science * Experience working within the partner ecosystem as it pertains to Snowflake solutions * Skilled in resolving complex escalations with senior customer executives * Excellent verbal, written, communication, and receptive listening skills * High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams * Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients * Excellent team player able to work with virtual and global cross-functional teams Nice to Have: * Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred * Snowflake SnowPro Advanced Certification is strongly preferred Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com