AI Engagement Manager på Instacart i Canada - Remote (ON
Instacart · Canada - Remote (ON
AI Engagement Manager
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food...
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love
and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless
opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get
their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If
you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their
best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through
regular in-person events. Learn more about our flexible approach to where we work.
Overview
The Enterprise AI Pod is a forward-deployed, field-first unit within Instacart's Enterprise Solutions team — purpose-built to take
the Instacart Intelligence Platform to market with B2B retail and CPG partners. As the AI Engagement Manager, you are the
operational backbone of the engagement — the person who makes complex, multi-stakeholder AI engagements actually move. This is an
orchestration role, not a commercial one; success is measured by getting partners to value, not by signings or P&L. You own the
partner relationship from discovery through workflow adoption, hold the team accountable to delivery, and serve as the primary
bridge between field execution and R&D — all while managing multiple engagements simultaneously in an environment where the
playbook is still being written.
About the Job
Own the full AI engagement arc. From first discovery through sustained workflow adoption — serving as the external partner's
single point of contact across every phase while driving scope, timelines, milestones, and escalations and keeping
cross-functional workstreams aligned and moving. There is no "launch and hand off" in this model.
Drive requirements and delivery precision. Shape engagement structure, align on objectives, translate partner needs into a
clear execution plan, and track against it with rigor. Surface risks early and keep stakeholders — partner and internal — ahead
of problems, not behind them.
Champion continuous quality. In AI engagements there's no single gate — value is proven iteratively. You oversee the testing
and feedback loops that ensure the platform is performing against real partner workflows, track adoption progress, and stay on
top of the change management work that determines whether a deployment becomes a lasting behavior change.
Hold the R&D feedback loop. You are accountable for ensuring field learnings flow back to R&D and that R&D delivers on agreed
roadmap commitments. When either side of the loop breaks down, you own the escalation.
Build playbooks. Identify reusable patterns across engagements and turn them into scalable delivery frameworks the whole pod
can use. We are early; what you build now will become the foundation for how this team operates at scale.
Own engagement economics. Track the full cost structure of every active engagement — resource allocation across the pod, time
spent per workstream, and cost card inputs — and maintain a running view of cost-to-deliver across the portfolio. Surface
cost/benefit signals to inform prioritization and go/no-go decisions on new engagements. As the pod scales, your cost data
becomes the foundation for delivery efficiency benchmarks.
This is a field-first role. Travel is part of the job — expect to be on-site at partner locations during key engagement phases,
with travel that could reach 50%+ at peak. Presence matters in this model.
About You
Minimum Qualifications
8+ years in technical project management, enterprise engagement management, or a related field — with a track record of
delivering complex, multi-stakeholder technical programs end to end to external enterprise clientele.
Demonstrated experience managing programs across the full software development lifecycle — from requirements definition and
scoping through build, test, and launch — including the ability to identify and manage risk, develop detailed work plans, and
allocate resources across concurrent workstreams.
Technical fluency sufficient to hold credible conversations with partner engineering teams, understand AI/ML implementations
and integration dependencies, and manage technically complex delivery workstreams without being the technical expert in the
room.
Experience building and maintaining engagement cost models — tracking resource utilization, time allocation, and cost inputs
across concurrent programs and translating those into cost/benefit analysis that informs business and deal-level decisions.
Exceptional communication, organizational, and time management skills, paired with a sharp attention to both details and
overarching project objectives. An expert in facilitating highly productive internal and external meetings - and creating
assets and processes which drive project clarity at every step.
Comfort operating in ambiguous, fast-moving environments where structure doesn't yet exist.
Proficiency across program management tools (Jira, Asana, Smartsheet), collaboration and documentation platforms (Confluence,
Google Workspace), and executive-level presentation tools (PowerPoint, Google Slides).
Bachelor's degree in Technology, Engineering, Business, or related field, or equivalent practical experience.
Willingness to travel ~50% within North America.
Preferred Qualifications
Experience managing AI, data platform, or systems integration deployments at enterprise scale.
Background in retail tech, e-commerce, operations, or CPG.
Experience working at the intersection of engineering, product, and commercial teams.
Familiarity with agentic AI platforms, LLM APIs, or RAG-based systems — enough to be conversant with partners and contextualize
where Instacart's platform fits.
Familiarity with CRM tools (Salesforce), BI and reporting platforms (Tableau, Looker, Power BI), and workshop facilitation
tools (Miro, Lucidspark) — enough to stay aligned with pipeline, interpret engagement metrics, and run a working session when
needed.
PMP or equivalent program management credentials.
Prior work in a forward-deployed, embedded, or startup environment.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is
remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex
First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and
Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is
eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
Canada - Remote (ON•Posted: Jun 24•Deadline: Aug 17
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love
and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless
opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get
their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If
you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their
best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through
regular in-person events. Learn more about our flexible approach to where we work.
Overview
Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital
commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. We're seeking a Senior Director,
Enterprise Delivery and Growth to serve as the leader for this software portfolio — accountable for the full retailer experience
from first implementation through ongoing growth and renewal.
In this highly visible, impact-driven role, you will lead three Director-led organizations — Retailer Delivery (implementations),
Enterprise Architecture & Engineering (solutions architecture, technical account management, and forward-deployed engineering),
and Retailer Success (post-live growth and expansion) — and own the outcomes that matter: time-to-live, implementation quality and
CSAT, adoption velocity, net revenue retention (NRR), and expansion GTV. You'll partner closely with Business Development,
Product, Engineering, Data Science, and support teams to align roadmaps, operating models, and tooling that reduce complexity and
scale outcomes without linear headcount growth.
This is a roll-up-your-sleeves leadership opportunity for someone who thrives in a fast-paced, BD-led commercial environment,
brings executive presence with enterprise retailers, and can set high standards while empowering senior leaders. The role is
remote across the United States and Canada, with a preference for proximity to Toronto for key cross-functional collaboration.
About the Job
* Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm, owning the software portfolio's
business outcomes end to end — including NRR, expansion GTV, gross revenue retention, time-to-live, implementation quality, and
post-live adoption velocity.
* Lead and set the strategic agenda for three Director-led teams — Retailer Delivery, Enterprise Architecture & Engineering, and
Retailer Success — evolving post-sale engagement from feature enablement toward consultative business advisory that drives
retailer ecommerce P&L results.
* Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists who engage retailer executives
on strategy, merchandising, and operations — not just platform configuration — and who can influence roadmap adoption.
* Define and operationalize the joint BD-CS operating model for enterprise accounts, setting soft standards and shared
expectations that preserve BD's commercial leadership while ensuring consistent, high-quality execution and escalations.
* Set the strategic standard for enterprise implementations and own time-to-live as a business lever; champion tooling,
automation, and platform investments with Product and Engineering that improve launch speed, activation, and quality at scale.
* Design the implementation-to-success motion as an intentionally managed lifecycle (not a document handoff), ensuring launches
transition seamlessly into early-lifecycle growth with clear ownership and accountability.
* Lead the Enterprise Architecture & Engineering organization — encompassing solutions architecture, technical account management
(TAM), and forward-deployed engineering — to drive technical delivery excellence, ecosystem and API adoption, integration
quality, and platform reliability across the retailer portfolio.
* Represent the portfolio narrative to executive leadership — integrating delivery performance, post-live growth, pipeline risk,
and outlook — while maintaining executive presence with retailer counterparts during high-stakes moments.
About You
Minimum Qualifications
* 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company.
* Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated
understanding of org design, quality drivers, and scale failure modes.
* Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR,
and expansion.
* Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through
renewal/expansion).
* 5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and
holding senior leaders accountable without micromanagement.
* Proven success operating in a BD/Sales-led commercial environment and establishing shared norms across BD, Delivery, and CS
without imposing rigid process.
* Experience leading or directly managing a solutions architecture, technical account management, or professional services
engineering function, with an understanding of how technical delivery teams complement commercial account teams on shared
enterprise accounts.
* Demonstrated ability to integrate technical and commercial organizations under a unified operating model — including solutions
architecture, technical account management, and engineering functions alongside commercial success teams — while preserving
functional depth and career paths within each discipline.
* Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains, including how large retailers evaluate,
implement, and scale technology solutions.
Preferred Qualifications
* Track record of improving time-to-live and implementation quality at scale, with measurable gains in launch speed, activation
rates, or delivery consistency.
* Experience transforming CS from reactive enablement to proactive business advisory, including talent strategy, operating model,
and tooling changes.
* Hands-on design of implementation-to-success motions where delivery and success run in parallel on the same accounts.
* Experience running commercial success and technical account management as distinct disciplines within the same organization,
with clear role boundaries, shared account ownership models, and escalation protocols.
* Track record of building or scaling a TAM or technical success function — including defining the role boundary between TAM,
solutions architecture, and support — with clear career ladders that attract and retain technical talent.
* Background operating across multiple software business lines with distinct GTM and delivery motions and establishing
cross-portfolio coordination standards.
* Familiarity with tiered CS models (high-touch for strategic accounts and scaled/digital for the long tail) and when to apply
each.
* Experience applying AI to augment CS, TAM, and delivery workflows to scale coverage and quality without linear headcount
growth.
* Background in or strong exposure to grocery, retail technology, ecommerce platforms, or supply chain software.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is
remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex
First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and
Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is
eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$264,000—$278,500 CAD
Canada - Remote (ON•Posted: Jun 24•Deadline: Aug 17
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love
and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless
opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get
their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If
you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their
best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through
regular in-person events. Learn more about our flexible approach to where we work.
OVERVIEW
Instacart's Enterprise Solutions team is building a first-of-its-kind business: embedding directly with enterprise retail and CPG
partners to design, sell, and deliver AI-powered solutions at scale. We are a small, senior, field-first pod—part startup, part
consultancy—defining the playbook as we go.
As the AI Solutions Architect, you own the data and AI architecture, integration design, and governance across every engagement
the pod runs. You are the person who makes Instacart's Intelligence Platform actually work inside real partner environments. This
is a hands-on, field-first role—you will embed with partner engineering teams to map data ontologies, design integrations, and
co-build solutions that work in the real world, not just on a whiteboard.
ABOUT THE JOB
* Own data modeling, integration design, and governance across every engagement; serve as the senior technical authority from
pre-sales through delivery.
* Map customer data and Instacart's data ontology together, and gate technical feasibility before any build begins.
* Establish integration patterns between the Intelligence Platform and partner systems, e.g.,POS, ERP, loyalty, CRM, Snowflake,
proprietary APIs, and mobile surfaces.
* Bridge partner technical requirements with Instacart R&D roadmaps, APIs, and SDKs; surface gaps and advocate for platform
changes needed to serve the field.
* Prototype and code in real-time alongside partners
* Review designs and unblock the Forward Deployed Engineers to ensure architectural integrity across the pod's engagements.
* Codify reusable integration patterns into scalable architecture templates as the pod scales.
We are looking for someone energized by ambiguity, who builds for reuse and can navigate both a partner's technical reality and
Instacart's platform constraints simultaneously, finding the optimal path between them.
ABOUT YOU
MINIMUM QUALIFICATIONS
* 10+ years in solutions architecture, data engineering, or senior software engineering, with demonstrated experience designing
enterprise-scale systems.
* Deep expertise in data architecture and modeling across messy, heterogeneous enterprise environments, with enough AI/ML
familiarity to understand how data quality and structure determine what is possible on the intelligence layer.
* Experience designing integrations across complex enterprise environments including ERP, POS, Snowflake, and proprietary APIs.
* Hands-on coding is non-negotiable — the ability to build is as important as the ability to design.
* Proven customer-facing experience presenting technical architectures to both engineering and executive audiences.
* Strong systems thinking — able to hold the full technical picture of a complex engagement while also working in the details.
* Comfort defining architecture from first principles in greenfield, ambiguous environments.
PREFERRED QUALIFICATIONS
* Background in retail tech, e-commerce infrastructure, or CPG data systems (POS, ERP,, Snowflake).
* Familiarity with open agent standards or multi-agent orchestration frameworks.
* Prior experience in enterprise software implementation or systems integration.
* Startup or high-growth environment experience.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is
remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex
First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and
Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is
eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$216,000—$228,000 CAD
Canada - Remote (ON•Posted: Jun 24•Deadline: Aug 17
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love
and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless
opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get
their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If
you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their
best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through
regular in-person events. Learn more about our flexible approach to where we work.
OVERVIEW
Instacart's Enterprise Solutions team is building a first-of-its-kind business: embedding directly with enterprise retail and CPG
partners to design, sell, and deliver AI-powered solutions at scale. We are a small, senior, field-first pod — part startup, part
consultancy — defining the playbook as we go.
As a Forward Deployed Engineer, you are Instacart's hands-on technical presence inside enterprise customer environments. You will
sit inside retailers' and partners' ecosystems, understand their infrastructure, and build agentic AI solutions on top of it. As
part of your mission, you will brainstorm with partner technical leaders and collaborate on solution designs that deliver value
while remaining compatible with existing environments and infrastructure. You will also collaborate closely with Instacart R&D's
team, informing platform evolution and serving as the bridge between what gets built internally and what actually works in the
real world.
ABOUT THE JOB
* Embed with enterprise retail customers and partners to understand their technical environments, data systems, and business
workflows.
* Design, build, and deploy AI and agentic solutions tailored to each customer's specific infrastructure and needs, across
Instacart's full platform suite.
* Extend, adapt, and integrate Instacart's core AI capabilities to fit customer ecosystems, even when those systems are
undocumented or non-standard.
* Maintain a close working relationship with R&D: participate in product reviews, flag platform gaps encountered in the field,
and propose concrete changes that would make the platform work better for enterprise customers.
* Collaborate closely with the AI Solutions Architect to translate domain requirements and architecture into working software.
* Serve as the primary technical point of contact for customers during implementation engagements.
We are looking for builders who thrive in the room with customers, treat ambiguity as a puzzle, and can switch between writing
code and facilitating a stakeholder conversation in the same afternoon.
ABOUT YOU
MINIMUM QUALIFICATIONS
* 10+ years of software engineering experience with a demonstrated ability to write and ship production-quality code.
* Hands-on experience building with LLM APIs, function calling, tool use, agent frameworks, or RAG pipelines—you have shipped
something agentic that real users depended on.
* Proficiency in Python or another scripting/backend language commonly used in data-intensive environments.
* Proven ability to integrate with messy, heterogeneous enterprise data environments — undocumented APIs, schema mismatches, auth
complexity, and legacy systems that do not behave the way the docs claim.
* Direct experience with external enterprise customers or technical stakeholders in a consulting or customer-facing capacity —
earning trust in the room matters as much as writing code.
* Strong working knowledge of retail and e-commerce system fundamentals.
* Strong communication skills — able to translate field learnings and technical findings into actionable input for R&D and
product teams.
* Comfort operating in ambiguous, fast-moving environments where the process is not fully defined.
PREFERRED QUALIFICATIONS
* Prior work in a forward deployed, embedded engineering, or professional services capacity.
* Background at a startup or early-stage company where you wore multiple hats.
* Experience in enterprise software implementation, systems integration, or solutions engineering.
* Exposure to retail tech, e-commerce, or supply chain systems.
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is
remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex
First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and
Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is
eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$185,000—$195,000 CAD
