AI Solutions Architect

Forward Deployed Engineer

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart's Enterprise Solutions team is building a first-of-its-kind business: embedding directly with enterprise retail and CPG partners to design, sell, and deliver AI-powered solutions at scale. We are a small, senior, field-first pod — part startup, part consultancy — defining the playbook as we go.   As a Forward Deployed Engineer, you are Instacart's hands-on technical presence inside enterprise customer environments. You will sit inside retailers' and partners' ecosystems, understand their infrastructure, and build agentic AI solutions on top of it. As part of your mission, you will brainstorm with partner technical leaders and collaborate on solution designs that deliver value while remaining compatible with existing environments and infrastructure. You will also collaborate closely with Instacart R&D's team, informing platform evolution and serving as the bridge between what gets built internally and what actually works in the real world. ABOUT THE JOB * Embed with enterprise retail customers and partners to understand their technical environments, data systems, and business workflows. * Design, build, and deploy AI and agentic solutions tailored to each customer's specific infrastructure and needs, across Instacart's full platform suite. * Extend, adapt, and integrate Instacart's core AI capabilities to fit customer ecosystems,  even when those systems are undocumented or non-standard. * Maintain a close working relationship with R&D: participate in product reviews, flag platform gaps encountered in the field, and propose concrete changes that would make the platform work better for enterprise customers. * Collaborate closely with the AI Solutions Architect to translate domain requirements and architecture into working software. * Serve as the primary technical point of contact for customers during implementation engagements. We are looking for builders who thrive in the room with customers, treat ambiguity as a puzzle, and can switch between writing code and facilitating a stakeholder conversation in the same afternoon. ABOUT YOU MINIMUM QUALIFICATIONS * 10+ years of software engineering experience with a demonstrated ability to write and ship production-quality code. * Hands-on experience building with LLM APIs, function calling, tool use, agent frameworks, or RAG pipelines—you have shipped something agentic that real users depended on. * Proficiency in Python or another scripting/backend language commonly used in data-intensive environments. * Proven ability to integrate with messy, heterogeneous enterprise data environments — undocumented APIs, schema mismatches, auth complexity, and legacy systems that do not behave the way the docs claim. * Direct experience with external enterprise customers or technical stakeholders in a consulting or customer-facing capacity — earning trust in the room matters as much as writing code. * Strong working knowledge of retail and e-commerce system fundamentals. * Strong communication skills — able to translate field learnings and technical findings into actionable input for R&D and product teams. * Comfort operating in ambiguous, fast-moving environments where the process is not fully defined. PREFERRED QUALIFICATIONS * Prior work in a forward deployed, embedded engineering, or professional services capacity. * Background at a startup or early-stage company where you wore multiple hats. * Experience in enterprise software implementation, systems integration, or solutions engineering. * Exposure to retail tech, e-commerce, or supply chain systems. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $185,000—$195,000 CAD

Senior Solutions Architect II

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart’s Enterprise Solutions – Connected Stores team is building the next generation of in-store experiences, bridging physical retail with digital capabilities through cutting-edge hardware, software, and AI. We partner with enterprise retailers to deliver seamless, high-scale integrations that power magical shopping experiences for millions of customers and thousands of stores. As a Senior Solution Architect, you will own end-to-end technical design and solutioning for our enterprise retail partners, serving as the primary technical liaison across Instacart Product and Engineering while collaborating closely with partner technology and business stakeholders. You’ll work on first-of-a-kind challenges in the in-store physical AI space, translating business needs into scalable architectures that launch successfully and stand the test of time. This role is remote within Canada and joins a highly collaborative team of six technical experts focused on impact, quality, and execution.   ABOUT THE JOB * Own end-to-end solution architecture from discovery through launch, including requirements, systems design, integration strategy, and production readiness for enterprise retail partners. * Design and document robust integration patterns across RESTful APIs, webhooks, and middleware, ensuring performance, reliability, security, and observability. * Serve as the primary technical liaison to partner engineering teams while driving alignment with Instacart Product, Engineering, Design, Security, and Technical Program Management. * Create high-quality technical artifacts—including sequence diagrams, data models, interface contracts, and runbooks—and lead design reviews to achieve stakeholder sign-off. * Prototype and script proofs of concept, data validations, and tooling using SQL and a scripting language to accelerate delivery and de-risk integrations. * Develop reusable templates, accelerators, and documentation that scale Connected Stores implementations across multiple enterprise partners. * Troubleshoot complex integration issues across systems, perform root cause analyses, and implement preventative guardrails that improve operational excellence. * Provide thought leadership on retail technology domains such as POS, inventory, pricing/promo, identity/loyalty, payments, and in-store physical AI devices.   ABOUT YOU MINIMUM QUALIFICATIONS * Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field; or equivalent practical experience. * 7+ years of experience as a solutions architect or software engineer delivering complex system integrations for enterprise customers. * 4+ years designing and implementing RESTful APIs and event-driven integrations at scale, including authentication/authorization and error handling strategies. * Proficiency in SQL and at least one scripting language (e.g., Python, JavaScript, or Bash) for automation, data validation, and debugging. * Hands-on experience with integration technologies such as API gateways, webhooks, message queues/streaming, and middleware. * Proven track record taking solutions from design through launch, including test planning, cutover, and post-launch support in production environments. * Demonstrated ability to translate technical concepts for non-technical audiences and lead cross-functional discovery/design sessions with external clients. * Experience partnering with Technical Program/Project Managers to build delivery plans, milestones, and risk mitigation strategies. PREFERRED QUALIFICATIONS * Experience in client-facing or consulting roles working with enterprise retailers or large-scale technology partners. * Background with retail systems and data flows: POS, inventory, catalog, pricing/promotions, order management, loyalty/identity, and payments. * Familiarity with in-store physical AI, computer vision devices, connected carts, kiosks, or retail IoT ecosystems. * Knowledge of public cloud platforms (AWS, GCP, or Azure) and modern delivery practices (containers, CI/CD, infrastructure as code). * Expertise with API design and debugging tools and standards (OpenAPI/Swagger, Postman, cURL) and observability stacks (logging, metrics, tracing). * Experience with integration platforms and gateways (e.g., Apigee, Kong, AWS API Gateway, MuleSoft) and event streaming (e.g., Kafka, Pub/Sub). * Understanding of security and compliance for integrations, including OAuth 2.0, JWT, data encryption, and best practices for handling PII/PCI. * Ability to produce clear architecture artifacts (sequence/state diagrams, ERDs) using tools like Lucidchart or draw.io. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $185,000—$195,000 CAD

Senior Director, Enterprise Delivery and Growth

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart's Enterprise Solutions team partners with North America's largest grocery and retail chains to power their digital commerce through StorefrontPro, FulfillmentPro, CarrotAds, and adjacent software products. We're seeking a Senior Director, Enterprise Delivery and Growth to serve as the leader for this software portfolio — accountable for the full retailer experience from first implementation through ongoing growth and renewal. In this highly visible, impact-driven role, you will lead three Director-led organizations — Retailer Delivery (implementations), Enterprise Architecture & Engineering (solutions architecture, technical account management, and forward-deployed engineering), and Retailer Success (post-live growth and expansion) — and own the outcomes that matter: time-to-live, implementation quality and CSAT, adoption velocity, net revenue retention (NRR), and expansion GTV. You'll partner closely with Business Development, Product, Engineering, Data Science, and support teams to align roadmaps, operating models, and tooling that reduce complexity and scale outcomes without linear headcount growth. This is a roll-up-your-sleeves leadership opportunity for someone who thrives in a fast-paced, BD-led commercial environment, brings executive presence with enterprise retailers, and can set high standards while empowering senior leaders. The role is remote across the United States and Canada, with a preference for proximity to Toronto for key cross-functional collaboration. About the Job * Act as the leader for StorefrontPro, Enterprise API (Fulfillment and Ads), and FoodStorm, owning the software portfolio's business outcomes end to end — including NRR, expansion GTV, gross revenue retention, time-to-live, implementation quality, and post-live adoption velocity. * Lead and set the strategic agenda for three Director-led teams — Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success — evolving post-sale engagement from feature enablement toward consultative business advisory that drives retailer ecommerce P&L results. * Build a senior consultative CS capability by hiring and sponsoring Principal Growth Strategists who engage retailer executives on strategy, merchandising, and operations — not just platform configuration — and who can influence roadmap adoption. * Define and operationalize the joint BD-CS operating model for enterprise accounts, setting soft standards and shared expectations that preserve BD's commercial leadership while ensuring consistent, high-quality execution and escalations. * Set the strategic standard for enterprise implementations and own time-to-live as a business lever; champion tooling, automation, and platform investments with Product and Engineering that improve launch speed, activation, and quality at scale. * Design the implementation-to-success motion as an intentionally managed lifecycle (not a document handoff), ensuring launches transition seamlessly into early-lifecycle growth with clear ownership and accountability. * Lead the Enterprise Architecture & Engineering organization — encompassing solutions architecture, technical account management (TAM), and forward-deployed engineering — to drive technical delivery excellence, ecosystem and API adoption, integration quality, and platform reliability across the retailer portfolio. * Represent the portfolio narrative to executive leadership — integrating delivery performance, post-live growth, pipeline risk, and outlook — while maintaining executive presence with retailer counterparts during high-stakes moments. About You Minimum Qualifications * 12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company. * Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes. * Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion. * Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion). * 5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and holding senior leaders accountable without micromanagement. * Proven success operating in a BD/Sales-led commercial environment and establishing shared norms across BD, Delivery, and CS without imposing rigid process. * Experience leading or directly managing a solutions architecture, technical account management, or professional services engineering function, with an understanding of how technical delivery teams complement commercial account teams on shared enterprise accounts. * Demonstrated ability to integrate technical and commercial organizations under a unified operating model — including solutions architecture, technical account management, and engineering functions alongside commercial success teams — while preserving functional depth and career paths within each discipline. * Deep familiarity with enterprise retail, grocery, or adjacent complex B2B domains, including how large retailers evaluate, implement, and scale technology solutions. Preferred Qualifications * Track record of improving time-to-live and implementation quality at scale, with measurable gains in launch speed, activation rates, or delivery consistency. * Experience transforming CS from reactive enablement to proactive business advisory, including talent strategy, operating model, and tooling changes. * Hands-on design of implementation-to-success motions where delivery and success run in parallel on the same accounts. * Experience running commercial success and technical account management as distinct disciplines within the same organization, with clear role boundaries, shared account ownership models, and escalation protocols. * Track record of building or scaling a TAM or technical success function — including defining the role boundary between TAM, solutions architecture, and support — with clear career ladders that attract and retain technical talent. * Background operating across multiple software business lines with distinct GTM and delivery motions and establishing cross-portfolio coordination standards. * Familiarity with tiered CS models (high-touch for strategic accounts and scaled/digital for the long tail) and when to apply each. * Experience applying AI to augment CS, TAM, and delivery workflows to scale coverage and quality without linear headcount growth. * Background in or strong exposure to grocery, retail technology, ecommerce platforms, or supply chain software. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $264,000—$278,500 CAD