Program Manager II

Program Manager II

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Commercial Program Management (CPM) team serves as the central function leading strategic execution, portfolio management, and strategic program leadership to empower commercial teams in delivering measurable business impact. We drive cross-functional collaboration, governance, and scalable execution across commercial programs, Instacart Marketplace, Retailer.com, in-store initiatives, strategic partnerships, and business-driving innovation. As the commercial landscape evolves, we will continue to expand our influence and operational planning, ensuring scalable, data-driven, and strategic execution for business growth solutions that support Instacart’s long-term business success. The Commercial Program Management team’s mission is to drive value for the Commercial org by: * Leading strategic execution and portfolio management to drive measurable impact across Instacart’s commercial programs.  *  Establishing, operationalizing, and strategically executing a structured portfolio management approach to optimize commercial initiatives, enhance cross-functional alignment, and drive strategic execution of business priorities.  * Through effective governance, prioritization, and scalable program management, we empower Instacart’s commercial organization to unlock new opportunities, accelerate growth, and streamline execution across a cohesive portfolio of strategic initiatives.   ABOUT THE JOB The Commercial Program Management team is looking for a Program Manager II team, supporting key initiatives across Commercial teams. This role sits at the intersection of strategy and execution, partnering closely with Ads Product, Brand Partnerships, Eversight, Measurement Science, Retail, Strategic Partnerships, Finance, and Engineering to drive cross-functional programs from concept through launch and scale. You will play a critical role in bringing structure to complex initiatives, ensuring alignment across teams, and helping translate business priorities into effective execution. What You’ll Do Support Systems-Level Programs: Project & Program Management * Contribute to programs that span multiple systems, including: * Developing of project plan and documentation as well as supporting cross functional work streams to ensure success of key business objectives * Flagging risk identification, dependency tracking, issue identification and change management on projects and programs * Utilizing AI tools, especially Claude and Gemini, and having a strong understanding on how to apply them to program management workflows, including synthesis, documentation, intake triage, stakeholder communications, and scalable process design. * AI-Driven Process Design & Scale: have the ability to design and scale programs using AI tools to reduce manual work, improve consistency, and increase speed to execution  * Help identify and escalate issues across systems where ownership is distributed * Drive cross-functional program accountability on behalf of Brand Partnerships and other commercial teams, ensuring critical deliverables are clearly owned, prioritized, and executed against business outcomes * Support automation development of: * Knowledge management resources * Issue tracking and escalation workflows * Documentation and process standardization * Track program health, risks, and dependencies * Ensure stakeholders have clear updates and visibility into progress * Proactively surface blockers and support resolution * Own the design, and continuous improvement of process & programs to support commercial goals * Drive alignment with cross-functional team OKRs, roadmaps and prioritizations Support GTM Strategy & Execution * Assist in planning and executing go-to-market strategies for product launches and partnerships  * Track launch readiness, dependencies, and key milestones * Partner with Brand Partnerships and Enablement teams to support execution in-market * Create automation workflows that foster visibility across teams Bring Structure to Ambiguity & Enable Scalable Execution * Help identify gaps in process, ownership, and alignment * Contribute to building frameworks, trackers, and operating rhythms * Support prioritization and coordination across multiple workstreams * Support development of repeatable processes, templates, and tools * Help streamline workflows and reduce manual effort * Contribute to improving how teams collaborate and execute Cross-functional collaboration & leadership * Ability to work cross-functionally with many teams and multi-tasks with a sense of urgency * Identifying and pulling together cross-functional teams necessary to successfully launch projects & programs * Work with cross-functional stakeholders to understand key pain points and opportunities when brought into a project or program * Support end-to-end execution of high-impact initiatives across Commercial teams, Eversight and Brand Partnerships * Translate business goals into clear timelines, deliverables, and execution plans * Coordinate across cross-functional stakeholders to ensure alignment and progress   ABOUT YOU * AI-Enabled Executor: You are organized, detail-oriented, and able to manage multiple workstreams effectively while leveraging AI tools to improve speed, quality, documentation, and follow-through. You leverage tools like Claude AI and Gemini to build repeatable workflows, automate intake and triage, generate documentation, and create scalable operating models that enable teams to execute more efficiently across multiple programs. * Resourceful Problem Solver: You thrive in both structured and unstructured environments, using sound judgment, creativity, and AI-enabled workflows to bring clarity to complex work. * Comfortable with Ambiguity: You can operate in evolving environments, synthesize complex inputs, and turn unclear needs into structured plans and actionable outcomes. * Portfolio Thinker: You are able to zoom out across programs to identify tradeoffs, capacity constraints, and prioritization opportunities, helping teams focus on the highest-impact work. * Ownership Mentality: You take end-to-end ownership of programs and outcomes, proactively driving progress rather than waiting for direction. * Collaborative Influencer: You can indirectly influence cross-functional partners without direct reporting lines, driving alignment, accountability, and forward momentum. MINIMUM QUALIFICATIONS * 5–7+ years of experience in program management, operations, consulting, or related roles * Demonstrate AI fluency using LLMs and/or automation platforms to streamline workflows and improve program efficiency * Experience supporting cross-functional initiatives * Excellent written and verbal communication skills, with experience keeping stakeholders informed and aligned * Ability to manage multiple priorities in a fast-paced environment * Ability to translate complex technical and operational problems into clear, actionable recommendations for diverse stakeholders * Strong decision-framing skills, including the ability to surface tradeoffs and guide teams toward alignment * Proven ability to build relationships, manage conflict, and influence cross-functional partners without direct authority * Track record of improving processes, solving problems, and building scalable systems that reduce friction * Strong program and project management toolkit, with ability to apply best practices based on program needs * Critical thinking skills, with ability to identify risks, dependencies, and opportunities across programs * Ability to manage competing priorities, communicate tradeoffs, and focus on highest-impact work * Strong business acumen and ability to connect program execution to revenue, customer outcomes, and business goals * Experience leading through change and helping teams adopt new processes, tools, and ways of working PREFERRED QUALIFICATIONS * Extensive AI experience with workflow automation, code and skills * Strong experience in Ads, commercial marketplaces, or tech platforms * Experience managing GTM launches or revenue-driving programs * Experience working with data, product, or operational systems * Familiarity with building process designs, documentation, or workflows   #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For US based candidates, the base pay ranges for a successful candidate are listed below. CA, NY, CT, NJ $147,000—$155,000 USD WA $140,000—$148,000 USD OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI $134,000—$141,500 USD All other states $122,000—$129,000 USD

Manager II, Technical Program Management - Ads & Core Infrastructure

Pinterest

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. Why Pinterest, Why Now Pinterest is making a serious bet on performance advertising and delivering on that bet requires ads infrastructure operating at a fundamentally different scale than where it is today. The Platforms TPM team partners with engineering leadership across Ads Infrastructure, Core Foundations, Quality Engineering, and Client Platforms to turn platform strategy into clear, executable programs that ship. This role exists because Pinterest's Ads & Core Infrastructure portfolio: Shopping index scale-out, next-gen indexing pipelines, catalog unification, and API modernization needs a TPM Leader who has done this before. Someone who can walk in, size up a complex portfolio, build the execution system it needs, and drive delivery with the kind of discipline that makes engineering leaders trust you with their hardest problems. If you've built your career in ads infrastructure or platform-scale data systems and you're ready to own the operating model rather than inherit one, this is that role.   What you’ll do: * Own end-to-end TPM execution for Pinterest's Ads & Core Infrastructure portfolio: the primary focus of this role including Shopping index scale-out (300M → 1B+ items), next-generation indexing pipelines, catalog and ingestion unification, API modernization, and core infrastructure reliability programs. * Build the execution operating model for this portfolio from the ground up: milestones, RAID discipline, decision forums, escalation paths, and accountability structures that give engineering teams the clarity to move faster. * Partner with engineering leaders across Ads Infrastructure and Core Foundations to define program outcomes, sequence workstreams, manage cross-team dependencies, and drive delivery against multi-quarter goals. * Manage and develop a small team of TPMs across Ads & Core Infra, Quality Engineering, and Client Foundations: setting direction, coaching on execution craft, and creating leverage while staying hands-on with the highest-complexity programs yourself. * Provide senior leadership coverage and strategic judgment for Quality Engineering and Client Foundations programs, where experienced TPMs are already executing day-to-day. * Build and run integrated operating cadences across the portfolio: roadmap planning, milestone reviews, dependency tracking, status reporting, and escalation paths to Platforms and EPD leadership. * Use GenAI as the default operating model for program execution: AI-assisted program artifacts, status synthesis, risk and dependency tracking, and stakeholder communications and prototype lightweight dashboards or workflow tools using AI coding assistants to reduce toil across the portfolio. * Surface risks, tradeoffs, and escalation paths proactively to senior engineering and EPD leadership: before they become incidents. * Apply Pinterest's AI governance and safety-by-design standards: handle sensitive data appropriately, validate AI-generated outputs, and ensure AI-assisted workflows meet applicable policy and compliance expectations.   What we’re looking for: * Ads infrastructure experience, for real. You've worked inside an ads platform, indexing, serving, pipeline architecture, catalog systems, or API infrastructure at a company operating at scale. You know what scaling a product index to 1B+ items actually requires. You can have a technical conversation with a principal engineer about tradeoffs without needing a translator. * You've built execution systems where they didn't exist. You've come into a portfolio or team where the operating model was missing or broken, diagnosed it quickly, and built the structure that let teams move with confidence. You know how to establish the minimum viable execution system and iterate, you don't wait for perfect information to start. * Technical depth with cross-domain range. Your core is ads infrastructure or platform-scale data systems, but you ramp quickly into adjacent technical domains such as  APIs, client platforms, reliability infrastructure and become credible there. Strong engineers trust your judgment even outside your primary background. * Senior stakeholder management. You communicate at VP level without preparation time. You frame tradeoffs, drive alignment, and surface risks in the same conversation. You're proactive, not reactive, and engineering leaders seek you out rather than tolerate you. * Execution discipline others can feel. When you're running a program, people know it. Milestones are real. Risks surface before they become incidents. You create a forcing function that makes teams better at delivery just by being in the room. * People leadership without losing hands-on credibility. You've managed TPMs and made them better set direction, coached on craft, created leverage without losing the ability to be the most rigorous person in the room on your highest-stakes programs. * AI-first operating instincts. You default to AI-assisted drafts, prompts, and lightweight tooling to accelerate your own work and reduce team toil. You apply strong judgment to validate outputs and know when AI use needs additional controls. * Experience translating strategy into executable multi-quarter roadmaps with clear milestones, dependencies, and measurable outcomes across multi-team portfolios. * Bachelors in a technical discipline, or equivalent experience (10+ years in a technical, program or analytical role) * 5+ years experience in a technology people management role (engineering manager, product manager, program manager or technical consulting engagement manager)   Relocation Statement: *  This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. In-Office Requirement Statement: * We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. * This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country.   #LI-REMOTE #LI-JD3 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $171,467—$300,067 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.   By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.

Technical Program Manager 2, Technical Solutions

Datadog

We are seeking a motivated and experienced Technical Program Manager II to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects — who work with prospects and customers throughout their journey with Datadog to deliver outstanding experiences and drive growth through product adoption. As a Technical Program Manager II, you will lead and support a variety of technical programs that help these customer-facing teams work more effectively. Depending on the needs of the organization, this could include programs related to internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You’ll partner closely with team leads, subject matter experts, and other stakeholders to bring structure and clarity to moderately complex, cross-team programs, and you’ll act as a multiplier for the teams you support by driving programs from planning through delivery. Candidates who have previously led projects for customer-facing technical teams are especially encouraged to apply. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. WHAT YOU’LL DO * Drive delivery of cross-team programs that support one or more Technical Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery. * Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way. * Establish and maintain program management fundamentals — project trackers, status updates, risk logs — so stakeholders always have visibility into progress and blockers. * Identify unclear or incomplete requirements early and bring structure to ambiguous problems, escalating only when needed to keep execution on track. * Use data to track progress against milestones, surface risks, and guide decisions; adjust plans as circumstances change. * Apply AI tools to streamline your own program management workflows — synthesizing updates, surfacing patterns in program data, or accelerating documentation — and help identify where AI can improve processes for the teams you support. * Communicate program status, risks, and impact clearly to stakeholders at different levels, adapting your message for technical and non-technical audiences. * Look for opportunities to improve how programs and processes run, and contribute ideas that make execution more efficient over time. WHO YOU ARE * Program Management Experience: 3-5 years of experience leading technical programs in a SaaS or technical environment, ideally including cross-team or cross-functional initiatives. Experience supporting customer-facing or technical support functions is a plus. * Execution-Oriented: Comfortable driving moderately complex, cross-team initiatives independently, with the judgment to seek guidance on larger or more ambiguous efforts. Solid foundation in project scoping, timeline management, and risk management; PMP, Agile training, or equivalent certification preferred. * Data-Informed: Tracks progress against established metrics and uses data to guide decisions, report status, and identify risks early. * Clear Communicator: Able to convey project status and ideas concisely to a range of audiences, from peers to senior stakeholders, adapting the level of detail as needed. * Collaborative: Builds trust through consistent delivery; works constructively across teams to resolve differing viewpoints and unblock progress. * Comfortable with Ambiguity: Able to identify unclear requirements, ask the right questions, and bring structure to partially-defined problems. * AI Fluency: Uses AI tools confidently in day-to-day program work and can evaluate where AI can be responsibly and effectively applied to improve program processes. * Growth-Oriented: Developing skill in giving constructive, empathetic feedback; may support the onboarding or mentorship of newer team members. * Technical Foundation: Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent industry experience. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. BENEFITS AND GROWTH * Generous and competitive benefits package * New hire stock equity (RSUs) and employee stock purchase plan * Continuous career development and pathing opportunities * Best in breed onboarding * Friendly and inclusive workplace culture Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $116,000—$145,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.