Senior Director, Enterprise Delivery and Growth

AI Solutions Architect

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart's Enterprise Solutions team is building a first-of-its-kind business: embedding directly with enterprise retail and CPG partners to design, sell, and deliver AI-powered solutions at scale. We are a small, senior, field-first pod—part startup, part consultancy—defining the playbook as we go. As the AI Solutions Architect, you own the data and AI architecture, integration design, and governance across every engagement the pod runs. You are the person who makes Instacart's Intelligence Platform actually work inside real partner environments. This is a hands-on, field-first role—you will embed with partner engineering teams to map data ontologies, design integrations, and co-build solutions that work in the real world, not just on a whiteboard. ABOUT THE JOB * Own data modeling, integration design, and governance across every engagement; serve as the senior technical authority from pre-sales through delivery. * Map customer data and Instacart's data ontology together, and gate technical feasibility before any build begins. * Establish integration patterns between the Intelligence Platform and partner systems, e.g.,POS, ERP, loyalty, CRM, Snowflake, proprietary APIs, and mobile surfaces. * Bridge partner technical requirements with Instacart R&D roadmaps, APIs, and SDKs; surface gaps and advocate for platform changes needed to serve the field. * Prototype and code in real-time alongside partners * Review designs and unblock the Forward Deployed Engineers to ensure architectural integrity across the pod's engagements. * Codify reusable integration patterns into scalable architecture templates as the pod scales. We are looking for someone energized by ambiguity, who builds for reuse and can navigate both a partner's technical reality and Instacart's platform constraints simultaneously, finding the optimal path between them. ABOUT YOU MINIMUM QUALIFICATIONS * 10+ years in solutions architecture, data engineering, or senior software engineering, with demonstrated experience designing enterprise-scale systems. * Deep expertise in data architecture and modeling across messy, heterogeneous enterprise environments, with enough AI/ML familiarity to understand how data quality and structure determine what is possible on the intelligence layer. * Experience designing integrations across complex enterprise environments including ERP, POS, Snowflake, and proprietary APIs. * Hands-on coding is non-negotiable — the ability to build is as important as the ability to design. * Proven customer-facing experience presenting technical architectures to both engineering and executive audiences. * Strong systems thinking — able to hold the full technical picture of a complex engagement while also working in the details. * Comfort defining architecture from first principles in greenfield, ambiguous environments.   PREFERRED QUALIFICATIONS * Background in retail tech, e-commerce infrastructure, or CPG data systems (POS, ERP,, Snowflake). * Familiarity with open agent standards or multi-agent orchestration frameworks. * Prior experience in enterprise software implementation or systems integration. * Startup or high-growth environment experience. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $216,000—$228,000 CAD

Senior Solutions Architect II

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart’s Enterprise Solutions – Connected Stores team is building the next generation of in-store experiences, bridging physical retail with digital capabilities through cutting-edge hardware, software, and AI. We partner with enterprise retailers to deliver seamless, high-scale integrations that power magical shopping experiences for millions of customers and thousands of stores. As a Senior Solution Architect, you will own end-to-end technical design and solutioning for our enterprise retail partners, serving as the primary technical liaison across Instacart Product and Engineering while collaborating closely with partner technology and business stakeholders. You’ll work on first-of-a-kind challenges in the in-store physical AI space, translating business needs into scalable architectures that launch successfully and stand the test of time. This role is remote within Canada and joins a highly collaborative team of six technical experts focused on impact, quality, and execution.   ABOUT THE JOB * Own end-to-end solution architecture from discovery through launch, including requirements, systems design, integration strategy, and production readiness for enterprise retail partners. * Design and document robust integration patterns across RESTful APIs, webhooks, and middleware, ensuring performance, reliability, security, and observability. * Serve as the primary technical liaison to partner engineering teams while driving alignment with Instacart Product, Engineering, Design, Security, and Technical Program Management. * Create high-quality technical artifacts—including sequence diagrams, data models, interface contracts, and runbooks—and lead design reviews to achieve stakeholder sign-off. * Prototype and script proofs of concept, data validations, and tooling using SQL and a scripting language to accelerate delivery and de-risk integrations. * Develop reusable templates, accelerators, and documentation that scale Connected Stores implementations across multiple enterprise partners. * Troubleshoot complex integration issues across systems, perform root cause analyses, and implement preventative guardrails that improve operational excellence. * Provide thought leadership on retail technology domains such as POS, inventory, pricing/promo, identity/loyalty, payments, and in-store physical AI devices.   ABOUT YOU MINIMUM QUALIFICATIONS * Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field; or equivalent practical experience. * 7+ years of experience as a solutions architect or software engineer delivering complex system integrations for enterprise customers. * 4+ years designing and implementing RESTful APIs and event-driven integrations at scale, including authentication/authorization and error handling strategies. * Proficiency in SQL and at least one scripting language (e.g., Python, JavaScript, or Bash) for automation, data validation, and debugging. * Hands-on experience with integration technologies such as API gateways, webhooks, message queues/streaming, and middleware. * Proven track record taking solutions from design through launch, including test planning, cutover, and post-launch support in production environments. * Demonstrated ability to translate technical concepts for non-technical audiences and lead cross-functional discovery/design sessions with external clients. * Experience partnering with Technical Program/Project Managers to build delivery plans, milestones, and risk mitigation strategies. PREFERRED QUALIFICATIONS * Experience in client-facing or consulting roles working with enterprise retailers or large-scale technology partners. * Background with retail systems and data flows: POS, inventory, catalog, pricing/promotions, order management, loyalty/identity, and payments. * Familiarity with in-store physical AI, computer vision devices, connected carts, kiosks, or retail IoT ecosystems. * Knowledge of public cloud platforms (AWS, GCP, or Azure) and modern delivery practices (containers, CI/CD, infrastructure as code). * Expertise with API design and debugging tools and standards (OpenAPI/Swagger, Postman, cURL) and observability stacks (logging, metrics, tracing). * Experience with integration platforms and gateways (e.g., Apigee, Kong, AWS API Gateway, MuleSoft) and event streaming (e.g., Kafka, Pub/Sub). * Understanding of security and compliance for integrations, including OAuth 2.0, JWT, data encryption, and best practices for handling PII/PCI. * Ability to produce clear architecture artifacts (sequence/state diagrams, ERDs) using tools like Lucidchart or draw.io. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $185,000—$195,000 CAD

Forward Deployed Engineer

Instacart

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. OVERVIEW Instacart's Enterprise Solutions team is building a first-of-its-kind business: embedding directly with enterprise retail and CPG partners to design, sell, and deliver AI-powered solutions at scale. We are a small, senior, field-first pod — part startup, part consultancy — defining the playbook as we go.   As a Forward Deployed Engineer, you are Instacart's hands-on technical presence inside enterprise customer environments. You will sit inside retailers' and partners' ecosystems, understand their infrastructure, and build agentic AI solutions on top of it. As part of your mission, you will brainstorm with partner technical leaders and collaborate on solution designs that deliver value while remaining compatible with existing environments and infrastructure. You will also collaborate closely with Instacart R&D's team, informing platform evolution and serving as the bridge between what gets built internally and what actually works in the real world. ABOUT THE JOB * Embed with enterprise retail customers and partners to understand their technical environments, data systems, and business workflows. * Design, build, and deploy AI and agentic solutions tailored to each customer's specific infrastructure and needs, across Instacart's full platform suite. * Extend, adapt, and integrate Instacart's core AI capabilities to fit customer ecosystems,  even when those systems are undocumented or non-standard. * Maintain a close working relationship with R&D: participate in product reviews, flag platform gaps encountered in the field, and propose concrete changes that would make the platform work better for enterprise customers. * Collaborate closely with the AI Solutions Architect to translate domain requirements and architecture into working software. * Serve as the primary technical point of contact for customers during implementation engagements. We are looking for builders who thrive in the room with customers, treat ambiguity as a puzzle, and can switch between writing code and facilitating a stakeholder conversation in the same afternoon. ABOUT YOU MINIMUM QUALIFICATIONS * 10+ years of software engineering experience with a demonstrated ability to write and ship production-quality code. * Hands-on experience building with LLM APIs, function calling, tool use, agent frameworks, or RAG pipelines—you have shipped something agentic that real users depended on. * Proficiency in Python or another scripting/backend language commonly used in data-intensive environments. * Proven ability to integrate with messy, heterogeneous enterprise data environments — undocumented APIs, schema mismatches, auth complexity, and legacy systems that do not behave the way the docs claim. * Direct experience with external enterprise customers or technical stakeholders in a consulting or customer-facing capacity — earning trust in the room matters as much as writing code. * Strong working knowledge of retail and e-commerce system fundamentals. * Strong communication skills — able to translate field learnings and technical findings into actionable input for R&D and product teams. * Comfort operating in ambiguous, fast-moving environments where the process is not fully defined. PREFERRED QUALIFICATIONS * Prior work in a forward deployed, embedded engineering, or professional services capacity. * Background at a startup or early-stage company where you wore multiple hats. * Experience in enterprise software implementation, systems integration, or solutions engineering. * Exposure to retail tech, e-commerce, or supply chain systems. #LI-Remote Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia. Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here. For Canadian based candidates, the base pay ranges for a successful candidate are listed below. CAN $185,000—$195,000 CAD