Program Manager

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration    THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Project Manager / PMO, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5 YEARS of experience, a growth mindset and a drive to make a lasting impact.  We are looking for a strong Project Manager / PMO to support the Client domain portfolio and drive cross-team initiatives across the broader Omnichannel landscape, including Client, eCommerce, and Data. This role requires someone who can operate in a hybrid delivery environment, combining Waterfall project management discipline with Agile ways of working. The person will be expected to manage both portfolio-level governance and hands-on project delivery for complex,  cross-functional initiatives involving multiple IT teams, business stakeholders, architects, vendors, and delivery partners. A strong technical background is required. The ideal candidate should be comfortable working closely with architects and technical leads to build detailed project plans, track technical activities across teams, identify dependencies, and follow up on execution with the right level of precision. We are looking for someone who is structured, proactive, and able to connect business priorities with technical execution. This person should not only report project status but also actively drive delivery, clarify ownership, challenge unclear plans, and help teams move forward. The ideal candidate is comfortable working in a fast-paced environment with multiple stakeholders, complex dependencies, and evolving priorities. They should bring strong PMO discipline, solid project management expertise, and enough technical depth to be credible with architects, engineers, and delivery teams. You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting Role responsibilities Portfolio Management • Manage and maintain the Client domain project portfolio, including project status, timelines, risks, dependencies, budget indicators, and key decisions. • Prepare and facilitate portfolio governance meetings, including weekly project reviews, monthly check-ins, and executive-level reporting. • Consolidate inputs from multiple teams and ensure portfolio information is accurate, up to date, and action-oriented. • Track project prioritization, delivery capacity, major milestones, and business/technical impacts across the portfolio. • Identify portfolio-level risks, conflicts, dependencies, and resource constraints, and escalate them when needed. • Support the definition and improvement of PMO standards, templates, reporting, and governance practices. Project Management — Hybrid Waterfall / Agile • Lead cross-team initiatives across the Client domain and the broader Omnichannel macro-domain, including eCommerce, Client, and Data. • Build and maintain detailed project plans covering business, functional, technical, architecture, development, integration, testing, deployment, and change management  activities. • Work closely with architects, product owners, technical leads, QA, business teams, and vendors to define delivery plans and track execution. • Manage project scope, timelines, dependencies, risks, assumptions, decisions, and action  plans. • Work closely with Product Owners and Delivery Managers to ensure that waterfall project requirements are properly integrated and executed within each team’s Agile  organization and delivery cadence. • Ensure clear communication between business stakeholders, IT teams, and leadership. • Drive execution follow-up and ensure that technical and functional activities are progressing according to plan. • Support UAT, release preparation, deployment readiness, CAB preparation, and post-golive follow-up when applicable. Technical Coordination • Partner with solution architects and technical leads to understand system impacts, integration points, technical dependencies, and delivery constraints. • Track technical activities across multiple teams, including Salesforce, mobile apps, data platforms, integrations, eCommerce, and downstream systems. • Ensure technical plans are detailed enough to identify ownership, sequencing, dependencies, risks, and blockers. • Challenge unclear plans, missing ownership, unrealistic timelines, or incomplete technical assumptions. • Facilitate alignment between architecture, product, engineering, QA, security, infrastructure, and support teams.   MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Proven experience as a Project Manager, Technical Project Manager, or PMO in a complex IT environment. * Strong experience managing project portfolios and cross-functional technology initiatives. * Ability to work in a hybrid delivery model combining Agile and Waterfall methodologies. * Strong technical understanding and ability to work closely with architects and technical teams. * Experience building detailed project plans for complex initiatives involving multiple  systems and teams. * Strong ability to track dependencies, risks, technical activities, milestones, and delivery commitments. * Excellent communication skills, with the ability to interact with both technical teams and senior stakeholders. * Strong organizational skills, attention to detail, and ability to bring structure to complex or ambiguous situations. * Ability to operate independently and proactively drive follow-up, alignment, and issue resolution. * Experience working with distributed teams and multiple time zones.   NICE TO HAVE QUALIFICATIONS   *  Salesforce ecosystem knowledge is a strong plus, especially Salesforce Service Cloud, Marketing Cloud, CRM, or clienteling-related platforms. * Experience in retail, luxury, omnichannel, CRM, clienteling, eCommerce, or data-related domains. * Experience with Jira, Confluence, Smartsheet, Microsoft Project, PowerPoint, Excel, or similar project/portfolio management tools. * Experience with release management, CAB processes, UAT coordination, and production deployment planning. * Experience working with external vendors and system integrators.   LOCATION & TIME ZONE REQUIREMENTS * Availability in the New York City time zone is mandatory. * New York City location is preferred but not mandatory. * Remote candidates may be considered if they can fully operate on NYC working hours and support regular collaboration with NYC-based teams.   COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.    THE BENEFITS   This is a full-time position based in Toronto/Montreal, Canadá.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.   YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.     ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  The opportunity  At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.   We are proud of:   * The work we do and the innovation we drive   * Our values of share, care and dare   * A workplace culture that fosters creativity, diversity and autonomy   * Our borderless, global framework, which enables seamless collaboration      The role    Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Product Manager at Valtech you are a strategic force on every engagement you touch. You don't just manage a product backlog, you shape the direction of the work, align the people around it, and ensure that both our clients and our teams are moving toward the same goal with clarity and conviction.  You demonstrate a rare combination of product craft and leadership presence. You're as comfortable in a C-suite conversation as you are in a sprint review. You actively push the boundaries of how digital products are built, and you demonstrate genuine enthusiasm for how AI and emerging tooling can change what's possible for your team, for your clients, and for the quality of what gets shipped.  You bring +10 YEARS of experience, a growth mindset and a drive to make a lasting impact.   You will thrive in this role if you are:   * A curious problem solver who challenges the status quo   * A collaborator who values teamwork and knowledge-sharing   * Excited by the intersection of technology, creativity and data   * Experienced in Agile methodologies and consulting    Role responsibilities  * Define and own the product vision for your engagement by ensuring both the Valtech team and client stakeholders understand where the work is headed and why every decision connects back to that direction.  * Steer client and internal teams toward shared alignment, proactively resolving tension between business priorities, delivery constraints, and user needs before they become blockers.  * Build and sustain trusted relationships with senior client stakeholders, acting as a consistent, credible point of contact for product decisions, trade-offs, and strategic direction.  * Lead discovery and delivery in tandem by maintaining a clear, prioritized roadmap that reflects user needs, client goals, and technical realities, while keeping the team focused on outcomes over outputs.  * Champion the use of AI tooling across the SDLC, from accelerating research, analysis, and requirements work to improving the speed and quality of delivery cycles, and actively coach your team and clients on practical application.  * Demonstrate executive presence in every client interaction by communicating with clarity, confidence, and authority whether you're presenting a roadmap, navigating scope conversations, or managing escalations.  * Identify risks across delivery, stakeholder alignment, and commercial health; surface them early with proposed mitigations and lead the response when things need to move quickly.  * Own or co-own the product roadmap, using insight from users, data, and client strategy to make confident prioritization decisions and articulate the rationale clearly to all levels of the organization.  * Identify opportunities to extend or expand Valtech's engagement within your accounts, supporting commercial conversations with delivery credibility and strategic insight.  * Develop more junior product and delivery team members through active mentorship, on-the-job coaching, and modeling what great looks like.  * Contribute to the evolution of Valtech's Product Practice by sharing what you're learning about AI tooling, delivery approaches, and client engagement in ways that raise the bar across the team.    Must have qualifications  To be considered for this role, you must meet the following essential qualifications:   * Demonstrable experience as a Senior Product Manager in a digital consultancy or agency environment, with a track record of leading product delivery on complex client engagements.  * Proven ability to align cross-functional teams and senior client stakeholders around a shared product direction by navigating competing priorities, ambiguity, and organizational complexity with confidence.  * Strong executive presence and communication skills. Able to frame problems, present recommendations, and lead difficult conversations with clarity and credibility at all levels, from delivery teams to C-suite.  * Hands-on experience leveraging AI tools to accelerate the SDLC. Areas of experience may include, but are not limited to, AI-assisted synthesis, requirements generation, prototyping, documentation, delivery reporting, development, and the ability to introduce these practices meaningfully to teams and clients.  * Genuine curiosity about how AI and emerging technology can be applied to product work. You follow developments in the space, experiment with new tools, and bring informed perspectives on what's practical and valuable.  * Experience owning product roadmaps and backlogs end-to-end, with a sharp instinct for prioritization and a clear methodology for making and communicating trade-off decisions.  * Solid commercial awareness. Understanding of SOW management, budget health, and how delivery decisions connect to revenue and margin outcomes for Valtech and the client.  * Experience in Agile delivery environments, with the ability to adapt frameworks to the needs of the engagement rather than apply them rigidly.  * A track record of developing others, whether through formal mentorship, line management, or leading by example in a team environment.  * Being a natural collaborator and dot-connector, bringing people into alignment through clarity, empathy, and conviction rather than authority.  * Having strong intellectual curiosity, particularly about the rapidly evolving AI landscape and its implications for how digital products are built and managed.  * Being a confident and polished communicator, adapting communication style to different audiences and operating comfortably in both technical discussions with engineers and board-level strategy conversations.  * Having strong commercial awareness and strategic thinking, with the ability to identify opportunities within client relationships and help develop them responsibly.  * Leading by example on engagements, setting a high bar for quality, professionalism, and creative ambition in how work is delivered.  * Focusing on outcomes over outputs, prioritizing the real impact and value of the work rather than simply completing deliverables.  * Showing strong initiative and a clear bias toward action, balanced with the judgment to pause, align stakeholders, and move forward with clarity when needed.    Nice to have qualifications  * French language proficiency is required, including both conversational and written communication skills.     The benefits    This is a full-time position based in Montreal/Toronto. The offered salary range is  100,000 - 145,000 CAD annually, depending on experience and location.  Valtech offers a comprehensive benefits package effective after three months of continuous service:  * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.  * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.  * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.  * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.   * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.  * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.   * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.    Your application process  Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.  ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.  We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.       About Valtech  Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.   At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.   At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.   Are you ready to create what’s next? Join us.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * A workplace culture that fosters creativity, diversity and autonomy  * Our borderless, global framework, which enables seamless collaboration  THE ROLE   Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As a Senior AEM Business Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4-6 years of experience, a growth mindset and a drive to make a lasting impact. The Senior Business Analyst serves as a liaison between the business, product owners & technical team to enable business capabilities through technical solutions. This person works closely with the Product Owner and Technical Leads to help them understand and articulate their goals, objectives, and solutions. The BA is responsible for verifying technical requirements are accurate and following the DoR before sending it to the team for development. The BA understands system implications and dependencies are understood.  Supports product owners by helping them analyze the business domain, and by grooming/prioritizing the work backlog based on business value.   You will thrive in this role if you are:  * A curious problem solver who challenges the status quo  * A collaborator who values teamwork and knowledge-sharing  * Excited by the intersection of technology, creativity and data  * Experienced in Agile methodologies and consulting (a plus)  ROLE RESPONSIBILITIES * Identifies, defines & analyzes technical (and potential functional) requirements  * Must be able to articulate requirements from both the technical & business user perspectives  * Effectively communicates with the development team, and product owners/manager to analyze the needs of technical requirements  * Analyzes and assesses requirements to identify upstream and downstream systems and process impacts to proactively communicate impacts, risks, and solutions to all cross-functional teams  * Manages requirements traceability and tracks requirements status throughout the project/sprints  * Develops user manuals associated with the applications and conduct user training as needed  * Partners with the solutions (technical team) to understand the feasibility of requirements & how they would function  * Proposes best practice–based solution approaches for business requirements, rooted in the capabilities of Adobe Experience Manager  * Analyzes integrated end-user functionality into requirements for content management and external data providers  * Supports backlog prioritization by understanding dependencies across requirements and epics  * Suggests areas for improvement in internal processes and provides possible solutions  * Contributes to the development of test scenarios/test cases and testing activities necessary to achieve quality and complete system implementations.  * Ensures a smooth transition from Project to Support with necessary documentation.  * Constant communication between the client, project manager, and tech team  * Documentation – This person will be responsible for documenting, and ensuring that all project-related information is accessible and up-to-date for all stakeholders.  * Gather and Analyze Requirements: Requirement gathering and issue tracking, ensuring that every client's voice is heard and documented effectively.  MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * 4-6 years of experience working with technical teams and solving requirements  * Confident approach to business and technical requirement gathering including workshops  * Must be able to lead & guide user flows & share with teams  * Must have worked on large-scale implementations on Adobe Experience Manager, including Enterprise DAM projects on AEM Assets  * Must be familiar with usage of an AEM Assets Enterprise DAM through integrations for asset distribution and intake  * Must have experience with metadata and taxonomy management including content migration for digital assets in AEM  * Must have worked with Adobe Dynamic Media and its advanced features like Smart Crop  * Must be proficient in content operation processes, including governance, migration, and permission models  * Hands-on experience in work management and business processes with Adobe Workfront is a plus  * Familiarity with modern authoring approaches in AEM including Universal Editor for Edge Delivery Services is a plus  * Experience with solutions of the broader Adobe Experience Cloud is a plus  * Adobe Certified AEM Assets Digital Librarian Professional certification is a plus  * Adobe Certified AEM Business Practitioner Expert certification is a plus If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.  COMMITMENT TO REACHING ALL KINDS OF PEOPLE  We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.  THE BENEFITS   This is a full-time position based in Montreal and Toronto. The offered salary range is $110,000 to $130,000 annually, depending on experience and location.  Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed. YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.  ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us.