Manager, Luxe Supply

Manager, Luxe Supply

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: As the Luxe Market Manager Field Manager for NAMER and LATAM, you will lead the team of on-the-ground market experts responsible for growing Airbnb Luxe’s supply across North America, Latin America, and the Caribbean. You will set the strategy, coach the team, and own the results — ensuring Airbnb Luxe continues to expand its portfolio of extraordinary homes while maintaining the quality standards that define the tier. This role sits at the intersection of people leadership, commercial strategy, and luxury market expertise. You’ll guide a team of Luxe Market Managers through the full supply lifecycle — from prospecting and acquisition to host account management and portfolio optimization — while serving as the senior regional voice for Luxe internally and externally. You are equally comfortable shaping a regional growth strategy, coaching a team member through a complex host negotiation, and rolling up your sleeves to solve the challenges that come with operating across a vast, diverse, and fast-evolving region. A Typical Day:  TEAM LEADERSHIP & DEVELOPMENT * Lead, coach, and develop a team of Luxe Market Managers across NAMER and LATAM, setting clear expectations and creating a culture of excellence, accountability, and continuous growth. * Serve as the go-to leader for your team — providing business coaching, clear direction, and hands-on support on complex host relationships, market launches, and escalations. * Identify and develop emerging talent, preparing team members for expanded roles and greater responsibility. * Build and sustain a positive, driven, and inclusive team culture grounded in collaboration and high performance. REGIONAL STRATEGY & SUPPLY GROWTH * Own the end-to-end supply strategy for NAMER and LATAM, setting priorities across acquisition, host quality, and portfolio optimization. * Guide territory-level strategies, directing teams to tailor their approach based on market maturity, host segmentation, and the competitive landscape. * Design and scale acquisition programs that bring exceptional new homes into the Luxe portfolio — including through direct outreach, luxury real estate partnerships, and property manager relationships. * Identify untapped markets and supply opportunities across the region — from established luxury destinations in the US to emerging markets across Latin America and the Caribbean. HOST RELATIONSHIPS & QUALITY STANDARDS * Champion the Luxe brand and quality standards across the region, ensuring every home in the portfolio delivers an experience that meets the expectations of Airbnb’s most discerning guests. * Support your team in building and maintaining relationships with high-end hosts, estate managers, and luxury property management companies. * Serve as a senior escalation point for complex host relationships and cross-functional issues, ensuring resolution without compromising host trust or portfolio quality. PERFORMANCE & CROSS-FUNCTIONAL COLLABORATION * Own regional business performance, ensuring markets meet supply, revenue, and quality KPIs. * Partner with Luxe leadership, Guest Services, Content & Quality, Marketing, RevOps, Policy, and Product to launch initiatives that strengthen host performance and accelerate supply growth. * Cascade market insights and host feedback to internal stakeholders to influence product and policy decisions. * Share playbooks and proven strategies across the global Luxe team to fuel broader growth. Your Expertise: * 10+ years of experience in sales, business development, luxury hospitality, or marketplace management, with 4+ years leading and scaling field-based teams. * Deep knowledge of the NAMER and/or LATAM luxury travel and real estate landscape, with a demonstrated ability to drive local growth across diverse and complex markets. * Proven track record of meeting or exceeding supply acquisition and revenue targets through a team, in a fast-paced, metrics-driven environment. * Experience building and managing high-value partnerships with luxury real estate professionals, property managers, or estate operators. * Familiarity with CRM tools and performance dashboards, with the ability to maintain pipeline rigor and drive data-informed decisions across your team. SKILLS & COMPETENCIES * A bold, compassionate leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams. * Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry. * Analytical and strategic thinker who uses data and market insights to shape portfolio strategies across diverse and evolving markets. * Sharp market instincts — you can quickly assess a territory, identify emerging opportunities, and translate that into strategy your team can execute. * Exceptional written and verbal communication skills; able to craft compelling narratives for internal stakeholders and senior host audiences alike. * Highly organized and adept at managing multiple markets, priorities, and stakeholder relationships simultaneously. * English proficiency required. Spanish proficiency strongly preferred. MINDSET * Deep alignment with Airbnb’s mission and a genuine passion for the luxury travel and homes space. * A consultative, relationship-first approach — you build trust before you drive results. * Proactive and solutions-oriented; you identify barriers early and bring clear recommendations, not just problems. * Collaborative by nature — you understand that success in this role requires tight partnership across the team and the broader Luxe organization. LOCATION-SPECIFIC REQUIREMENTS This role requires the ability to travel up to 50% of the year across NAMER and LATAM markets and for team offsites. Your Location: This position is US-Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $160,000—$200,000 USD

Manager, Guest Services

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join:  We are seeking an experienced and solution-oriented Manager, Guest Services to join the VIP Guest Services team, which caters to the unique travel needs and preferences of Airbnb’s most discerning and high-profile Guests.  The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of anticipatory service through coaching and up leveling their team. This is a full time position based in the United States.  The Difference You Will Make: The Manager, Guest Services is an operational leadership role that requires substantial experience in luxury hospitality, customer service and team management. The  Manager, Guest Services oversees a team of approximately 10-15 Guest Experience Managers  across North America who coordinate the end-to-end trip planning process on behalf of Guests; including sourcing homes, collaborating with hosts, and arranging services and experiences throughout the stay. The ideal candidate should  have strong travel destination knowledge, sales experience and excellent organizational and communication skills. They should also have the ability to guide and uplevel their team, demonstrating best-in-class service skills.  A Typical Day:  Team Leadership & Development * Lead, coach and develop a team of  Guest Experience Managers across NAMER, setting clear expectations and creating a culture of excellence, anticipatory problem-solving, accountability and continuous growth. * Lead by example, providing best practices guidelines through all stages of the trip lifecycle - from qualifying Guest needs, sourcing, booking, trip planning, and post-trip Guest outreach * Serve as the go-to leader for your team - providing business coaching, clear direction, and hands-on support for complex problems involving high-profile Guests, hosts, internal stakeholders and escalations. * Identify and develop emerging talent, preparing team members for expanded roles and ensuring opportunities are matched with the right skill level. Champion the Guest and Host Experience  * Champion the Guest experience by ensuring their needs are qualified into exceptional stays that promote trust and loyalty for Airbnb. * Ensure all end-to-end vetting protocols and quality standards are followed for stays, services and experiences booked on behalf of Guests. * Champion the Host experience through clear communication and expectation setting, balancing their needs with the desires of Airbnb’s most discerning Guests. * Serve as a senior escalation point for complex Guest or host relationships and cross-functional issues, ensuring resolution without compromising trust or quality. Performance and Cross-Functional Collaboration * Own regional business performance, ensuring GEMs meet internal stakeholder expectations through exceptional stay delivery. * Ensure 24/7 coverage for VIP Guest Services through effective capacity planning, setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work. * Build and foster collaborative working relationships with key internal stakeholders including Comms, Marketing, Luxe Supply, Exec Escalations and E-team  * Track and report on internal program performance, highlighting proven strategies and providing effective change management for areas of opportunity * Manage the high demands of compression events through adequate team coverage and service planning. * Build and maintain relationships with top realtors, brokers, and luxury property specialists in key markets for off-platform listings. Your Expertise: * 10+ years of progressive experience in a customer service or a hospitality operations role, with proven experience exceeding the unique needs of high-profile and celebrity clientele. * Deep knowledge of the NAMER luxury travel and real estate landscape with a demonstrated ability to match the right experience to the right Guest. * Familiarity with CRM tools and performance dashboards, with the ability to maintain pipeline rigor and drive data-informed decisions across your team. * Highly organized and adept at managing multiple team members, priorities, and stakeholder relationships simultaneously. * Sharp problem-solving instincts and coaching skills. * Experience in collaborating and partnering with multiple teams to drive successful outcomes. * Ability to build and maintain strong relationships with top realtors and brokers in key markets for Airbnb. * Strong knowledge of luxury goods and the specific desires of high-profile Guests. * Flexibility to work outside of regular business hours and weekends, as needed. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $160,000—$200,000 USD

Senior Market Manager, Luxe - Thailand

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. ABOUT THE ROLE As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining  deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management. You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges. WHAT YOU'LL DO SUPPLY ACQUISITION & PIPELINE DEVELOPMENT * Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals * Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators * Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation * Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience MARKET DEVELOPMENT & LAUNCHES * Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring * Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape * Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region HOST ACCOUNT MANAGEMENT & OPTIMIZATION * Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor * Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations * Support onboarding of new listings for assigned hosts, ensuring a seamless experience * Design and deploy strategies to manage and optimize long-tail hosts across your markets * Improve listing bookability through performance analysis and targeted host education CROSS-FUNCTIONAL COLLABORATION & ESCALATIONS * Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives * Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility * Cascade host feedback to relevant stakeholders to inform product and policy decisions * Educate hosts on significant product updates, policy changes, and platform best practices WHAT WE'RE LOOKING FOR EXPERIENCE * 8+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate * Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment * Experience working cross-functionally across teams to influence change and drive results * Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting SKILLS & COMPETENCIES * Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry * Excellent negotiation skills and the ability to close complex, high-value partnerships * Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy * Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence * Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously * Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment MINDSET * Deep alignment with Airbnb's mission and a passion for the luxury travel and homes space * A consultative, relationship-first approach — you build trust before you close deals * Proactive, solutions-oriented, and self-directed; you don't wait for problems to escalate * Collaborative by nature — you understand that success in this role is a team sport [LOCATION-SPECIFIC REQUIREMENTS] This role is based out of Thailand overseeing Thailand & SE Asia. It requires up to 50% travel to markets across Thailand & SE Asia, as well as occasional team off-sites. English and Thai language proficiency required. Airbnb is committed to building a diverse and inclusive workplace. We encourage candidates from all backgrounds to apply.