Privacy Program Manager

PolyAI [https://poly.ai?utm_source=prnewswire&utm_medium=pressrelease&utm_campaign=boilerplate&utm_content=pressrelease] is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit. We are expanding our support team, to provide essential support to our client base, by triaging incoming feature requests, faults and more. Further, using our AI builder tools, you’ll both show our clients how to update and fix their agents, and do so yourself.  You will be responsible for ensuring the satisfaction of our clients and supporting their day to day needs with empathy, an eye for detail and conscientiousness. This is an incredibly hands-on position, as you’ll often be interfacing with leadership at global brands. We’re offering one of the only client support roles where you can actually listen to everyday people talking to the product you helped manage. Responsibilities * Owning the lifecycle of every support ticket, from submission to resolution or prioritisation * Making judgments on which feature requests reach engineering, and which you can solve yourself, or with AI tooling * Translating support requests into AI prompts in the PolyAI Agent Studio * Investigating faults by listening to live customer calls, to analyse where an issue lies and how to solve it in the most efficient way, often by yourself * Partnering with both our professional services and customer success teams to find opportunities to upsell clients to more features * Sharing analytics data with clients to justify your decisions * Fine tuning PolyAI’s support workflow Essential Skills * Experience on a Support/Service Desk as a Support Agent, Support Engineer, Support Analyst or other support focussed client facing role, including managing and prioritising a high volume of concurrent tickets without compromising response quality or turnaround time * Adoptive user of AI tools — you can show how you’ve built systems to help your day to day work or hobbies * Experience using a support or ticketing system such as Atlassian Jira Service Management, Zendesk, Freshdesk, Salesforce or others * Experience prioritising tasks for an engineering team * Perfect written and verbal english, with the ability to show empathy, patience and intelligence with our clients * Ability to learn technical tools, such as how to navigate technical logs Preferred Skills * A track record of configuring a support or ticketing system such as Atlassian Jira Service Management, Zendesk, Freshdesk, Salesforce or others * Exposure to working in a young company, or tech startup * Knowledge of contact centre technologies or processes * Knowledge of engineering workflows such as scrum and agile * Strong client facing presence, showing authority and decisiveness ---------------------------------------------------------------------------------------------------------------------------------- Benefits 💰 Participation in the company’s employee share options plan 🏝 Flexible PTO policy 📚 Annual learning and development allowance: We will reimburse the costs of any certified and non-certified training, including conferences, events, books and subscriptions that are relevant to your role at PolyAI, in addition to any formal training that the company offers 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🏥 Healthcare plan: We offer health insurance through Allianz. Full details on the plan will be shared with you on your first day 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment ---------------------------------------------------------------------------------------------------------------------------------- At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: :only-the-best: [https://emoji.slack-edge.com/T8GS4RNNM/only-the-best/63f754d467834139.gif] Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. :ownership: [https://emoji.slack-edge.com/T8GS4RNNM/ownership/753f47103884882c.gif] Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. :relentlessly-improve: [https://emoji.slack-edge.com/T8GS4RNNM/relentlessly-improve/b5e1910b7c09b966.gif] Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. :bias-for-action: [https://emoji.slack-edge.com/T8GS4RNNM/bias-for-action/0a5bd6888d3f2db1.gif] Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. :disagree-and-commit: [https://emoji.slack-edge.com/T8GS4RNNM/disagree-and-commit/0cee7f9f02baac38.gif] Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. :build-for-people: [https://emoji.slack-edge.com/T8GS4RNNM/build-for-people/9c2fba2ffb2331c8.gif] Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. ---------------------------------------------------------------------------------------------------------------------------------- PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. ---------------------------------------------------------------------------------------------------------------------------------- Kindly find the Privacy Notice for our recruitment process by following the link here [https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded]. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

JOIN AXON AND BE A FORCE FOR GOOD. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Job Title: Technical Services Manager Location: Canada Travel expectations: 80% travel Your Impact As a Technical Services Manager, you will be a vital team member responsible for leading the deployment of network, hardware, and software solutions for Axon's Fleet systems. This post-sale, customer-facing, front-line role requires efficiency in deployment, management of third-party installations, and ensuring an exceptional customer experience and continued support. What You’ll Do * Lead and coordinate Fleet installations, ensuring efficiency and a positive customer experience. * Keep 3rd party installers and Axon customers updated on installation status through daily reports and stand-up meetings. * Ensure regular and reliable attendance, demonstrating commitment to work responsibilities. * Deploy hardware and software solutions in a dynamic environment with minimal assistance. * Exhibit flexibility to undertake additional projects and adapt to evolving priorities. * Provide guidance to customers on optimal hardware placement, tailoring solutions to enhance workflows and ensure compliant data collection. * Develop accurate installation diagrams and thorough documentation for implemented solutions. * Provide administrative support for vendor setup, clearances, tracking, and maintenance of work orders * Engage with key technology decision-makers post-sale. * Conduct training sessions for both technical and non-technical staff on the use of Axon Fleet and Interview solutions. * Train customer technical and non-technical staff and 12V low-voltage sub-contractors on proper installation and use of Axon hardware and software components. What You’ll Bring Technical Acumen: * Strong experience with IP networking and connected devices, including configuration and troubleshooting across Layer 2, TCP/IP, LAN, WAN, VPN, and wireless environments. * Ability to quickly identify and resolve network connectivity issues involving routers, modems, gateways, access points, and edge devices. * Solid understanding of core networking principles, including switching, routing, VLANs, DHCP, DNS, and physical layer infrastructure. * Experience with remote and mobile networking technologies, such as Cradlepoint or similar solutions, is highly valued. * Familiarity with data communications, WAN access methods, wireless technologies, and local network infrastructure in distributed or field-based environments. * Strong troubleshooting skills across network-connected hardware and communications systems. * Exposure to low-voltage / 12V electrical systems is an asset, including basic wiring, DC circuit fundamentals, relays, fuses, and power distribution. * Familiarity with vehicle electrical or communication systems such as CAN bus, LIN bus, auxiliary battery systems, lighting, or siren integrations is considered a nice to have. * Ability to read wiring diagrams and support equipment installation or fault isolation is beneficial. Other Qualifications: * Experience with law enforcement agencies is highly valued. * Ability to work safely and skilfully with hand tools. * Proven team leadership skills, supporting customers and third parties to achieve objectives. * Previous experience in leading a team or contractors on multiple projects with successful outcomes. * Exceptional communication skills, professionalism, and ability to work both within a team and independently. * Strong critical thinking and problem-solving skills. * Desire to work with a team or visit clients in person weekly. (Candidates must reside within reasonable proximity to a major airport.) * French speaking is an asset but not required Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers [https://www.axon.com/careers]. Base Pay Range $74,250—$118,800 CAD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com [axongreenhousesupport@axon.com] or via our Axon Privacy Web Form [https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509]. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. [https://www.axon.com/candidateprivacypolicy] Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. [recruitingops@axon.com] Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers [https://www.axon.com/careers].  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com [recruitingops@axon.com].