Customer Success Associate

Dedale Intelligence

About Dedale: Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10,000 market professionals to deliver on-the-ground strategic intelligence to investors and corporates, with a core focus around North America and Europe. Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors. Our Culture: Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others). The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG Project Leaders & managers). Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs). We seek to develop a dream team of outstanding Expert Data Excellence Associates with strong academic and professional achievements and a passion for investing and technology. Job Summary: The Expert Data Excellence Associate owns the engagement of industry experts end to end — from sourcing and qualification through to conducting expert calls and building lasting relationships across Dedale's expert network. Building on the Support foundation of research, outreach, scheduling and structured data enrichment, the Associate steps into a front-line role: leading expert conversations, capturing high-value market intelligence first-hand, and nurturing experts into long-term, reactivatable relationships. The role is central to turning raw sourcing into structured, decision-grade intelligence, ensuring every expert interaction strengthens both the immediate project and the long-term durability of Dédale's expert network. Key Responsibilities: * Expert Sourcing, Qualification & Pipeline * Source and qualify relevant industry experts against project briefs across sectors, functions and geographies (incl. customer, alumni and internal/external data excellence streams) * Conduct in-depth profile reviews to assess expertise, seniority, relevance and fit, prioritizing high-value profiles * Build and continuously strengthen expert pipelines, keeping records accurate, complete and current in Airtable * Draft and refine screening questions to validate expertise and protect call quality * Expert Call Delivery & Intelligence Capture * Conduct expert calls and consultations, leading the conversation with structured discussion guides and strong questioning * Screen and validate experts live, confirming fit and surfacing the most relevant, decision-useful insights * Capture accurate call notes, working notes and transcripts, and extract structured data points (e.g., customer and vendor experience) into internal systems * Translate expert interactions into clear, structured, actionable intelligence aligned to the project brief * Expert Relationship & Network Development * Build and maintain genuine, professional relationships with experts to encourage repeat participation * Own follow-ups and re-engagement, reactivating dormant and high-value experts (e.g., Super Expert and Founders streams) * Represent Dédale professionally in every touchpoint, protecting its reputation and the expert experience * Maintain expert consent, availability and compliance details (incl. NDAs) accurately and on time * Operational Excellence & AI-Enabled Productivity * Keep Airtable and internal platforms accurate and timely across sourcing, scheduling and engagement status * Use AI tools and internal workflows to accelerate sourcing, screening, briefing and data enrichment without sacrificing quality * Document activity thoroughly so projects remain auditable and easy to hand over * Cross-functional Collaboration * Work with Research, Customer Success, Commercial and Operations to align engagement with project needs * Clarify requirements with stakeholders and adjust sourcing and engagement accordingly * Support ad hoc initiatives requiring expert sourcing, market mapping and intelligence gathering Your Qualifications: * Bachelor's degree in Business Administration, Economics, Marketing, Communications, Research, Management, or related fields * 1–2+ years in research, expert networks, sourcing, recruitment, market intelligence, or client-facing environments preferred * Confidence and clarity conducting live calls and conversations with senior professionals * Strong written and verbal communication and interpersonal skills * Strong internet research and profile identification skills * Proficiency with LinkedIn, Airtable, CRM systems and research platforms; comfort using AI tools to improve efficiency * Strong attention to detail, organization and follow-through * Ability to balance speed, quality and accuracy under tight timelines * Strong problem-solving and multitasking in a fast-paced, dynamic environment Cherry on the Cake! * You would like to work in a start-up environment. * You are passionate about technology and investing. Process: * HR Introduction call * Pre-case with TL * 1 Case Study * Final Interview with PH Head of Operations * Coffee chat with PH Director * Reference Check

Aphex

ABOUT APHEX We're the construction coordination platform that's replacing outdated spreadsheets with multiplayer tools that delivery teams love. Major contractors like BAM, Balfour Beatty, SKANSKA, Kier, MACE, and Murphy use Aphex to deliver their projects ranging from £50 million to multi-billion pound mega projects. Since launching in 2019, we've grown to become the market-leading solution in the UK and Australia, with aspirations to be where every major project in the world is planned and delivered. We're tackling an industry that drives 10% of global GDP yet has seen productivity decline for 20 years. It's time for change. THE ROLE As a Customer Success Associate at Aphex, you'll learn our Land & Expand Engine inside one of the highest-paced teams at the company: the UK Customer Success Hub. Your job is to help major contractors get genuine value out of Aphex on their live projects. You'll be in the room and on site with planners, engineers, construction managers, and project directors, helping them embed weekly planning routines, daily coordination, and the reporting that makes their projects run better. This is a fast progression role. You'll start in apprentice mode alongside the UK CS team, learning the playbook by doing it. Within 6 to 9 months, most CSAs are running their own portfolio of projects as full Customer Success Managers. We hire people who are hungry for that progression and ready to earn it from day one, not waiting until month nine. The team you're joining is in the middle of a step change: scaling the UK book and expanding into new geographical markets. The CSAs we hire now are part of how the UK CS function holds together and grows through that period. AI is part of how the team works at Aphex. We expect everyone to use it to think, write, plan, and analyse better. Genuine curiosity about how AI can multiply your output is part of the job. At Aphex we challenge the status quo as a default. As you grow in this role, you'll be expected to propose better ways of working and make them real, not wait for someone to ask. WHAT YOU'LL LEARN AND DO * Run project deployments. Shadow experienced CSMs through kickoffs, setups, and training, then take the lead on your own. * Embed planning routines. Help major contractor teams establish the weekly planning cycle that becomes their project's operating rhythm. * Drive daily coordination. Move teams from weekly planning into the daily routines that make site coordination genuinely better. * Build trusted relationships across the project. Engineers, supervisors, planners, project managers, construction managers. Hold real credibility at every level. * Monitor project health and act on it. Track signals, spot risks early, run plays to fix issues before they escalate. THE TEAM YOU'LL JOIN You'll be part of the UK Customer Success Hub, working directly alongside four Customer Success Managers who collectively support projects worth billions in construction value across the UK's largest contractors. You'll learn by working live deployments with them, not from a training course. You'll also work closely with our UK sales team to understand how project success translates into account growth, and collaborate with our APAC hub on shared accounts, knowledge sharing, and the global playbook we run across regions. WHY THIS MATTERS Every project you help succeed means a real project gets delivered better. Less waste, less delay, less rework, less pressure on the people doing the work. You're not just supporting software adoption, you're helping the UK's biggest contractors deliver the infrastructure and buildings the country actually needs. ABOUT YOU At Aphex, we believe our team should reflect the variety of perspectives in the world we build for. We've noticed that qualified candidates from underrepresented groups sometimes hesitate to apply unless they meet 100% of the listed requirements, while others might apply when meeting just 60%. If you're excited about Aphex and believe you have the core skills to succeed in this role, we encourage you to apply, even if you don't check every box. Your unique perspective might be exactly what we need. What we're looking for: * You build trust quickly with people across all kinds of roles and seniority. You've held real relationships beyond the transaction. People you've worked with before still take your call. * You've been thrown in over your head and figured it out. At least one specific story (probably more) of taking on something you weren't qualified for and getting up to speed fast. * You don't wait to be asked. When you spot something that isn't working (a broken process, a missing resource, an awkward workflow), you take it on yourself to fix it. Nice to have: * A second European language relevant to our growth into new markets * Previous experience in customer success, SaaS, or a fast-moving B2B environment * Some construction or infrastructure background or curiosity (deep industry knowledge isn't required; curiosity for the work matters) * Evidence of using AI tools to improve how you work, with a clear view of where AI helps and where it doesn't BENEFITS What we offer: * 25 days holiday plus UK bank holidays * Bupa Health & Dental Care * Pension contribution * Parental leave * Remote-first working with access to a WeWork office for in-person collaboration * The right tools. MacBook Pro setup, modern tech stack, and AI tooling across the team * Genuine development. Personal training allowance plus ongoing coaching and learning support * A team that takes the work seriously. Collaborative, ambitious people who care about doing the work well INTERVIEW & APPLICATION PROCESS Our interview process is typically 2-3 rounds, focused on mutual fit and long-term alignment. As a remote-first business with teams across the UK, Europe, and APAC, parts of the process may run asynchronously.

FirstMind

Are you a proven Customer Success Associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?   ABOUT US FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all. FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.   WHAT WE OFFER YOU Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth. More tangibly: * An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs * Own the sales process end to end – and learn what being the commercial lead for a company really means * A chance to work closely together with the CEO on our business development strategy * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally - (Fast-track to become sales manager 6-12 months) * International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leaders   RESPONSIBILITIES Your responsibilities will be to: * Develop, maintain and grow relationships with customers * Consult, advise and coach customers including giving feedback as part of deliveries * Have full ownership over your pipeline and ensure it is never empty * Key stakeholder engagement & management * Deal Execution - selling, proposing and closing   EXPECTATIONS You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you: * Can show outstanding results from a role within sales * Are an excellent communicator especially verbally * Love to build and nurture relationships * Good networker * Have a natural ability to make people feel comfortable around you   START As soon as possible.