(PH) Data Operations Support

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. THE COMMUNITY YOU WILL JOIN: Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Community Support and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale. THE DIFFERENCE YOU WILL MAKE: As a Staff GenAI Backend Engineer on the ARC team, you will drive meaningful impact across our core routing and differentiated service programs: * Lead engineering delivery on strategic programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities. * Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions. * Drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system. * Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience. * Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making. * Play a critical role in building the team's technical depth by actively mentoring junior engineers, setting clear growth expectations, and driving a culture where engineers consistently level up. A TYPICAL DAY: * Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences. * Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment. * Champion a culture of engineering excellence by role modeling best practices in design, code quality, and cross-functional collaboration, and creating an environment where engineers at all levels continuously grow. * Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of Airbnb guests and hosts. * Engage in sprint planning, backlog grooming, and design doc sharing sessions to keep ARC's delivery on track. * Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows. * Collaborate with cross-regional engineering partners to align on shared routing capabilities and drive consistency across global support operations. YOUR EXPERTISE: * 9+ years of software development experience in service-oriented architectures and backend development. * Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture. * Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios. * Expertise of RAG patterns, memory routing, and agent planning. * Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience. * Excellent collaboration and communication skills to work effectively across teams and domains. * Passion for agile development, system optimization, and team productivity enhancements. * Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $204,000—$255,000 USD

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on our Geometry team, you will drive foundational algorithms for real-time 3D content creation and editing that power the Roblox platform. Working in a small, autonomous team, you will solve novel math computational problems and deliver immersive, expressive creative tools to millions of users. At this level, you are expected to own pod-level or team-level projects from inception to implementation, provide technical direction to junior collaborators, and contribute to the team’s long-term technical strategy. YOU WILL: * Own End-to-End Development: Lead complex, team-level projects through the full development lifecycle, from research and prototyping to production deployment and maintenance. * Architect Robust Solutions: Develop efficient algorithms for geometry processing (e.g., convex decomposition, mesh partitioning, boolean operations) that support real-time simulation, collision detection, and performance requirements across all platforms. * Mentor and Lead: Provide technical guidance and mentorship to junior engineers, fostering a culture of high standards, code quality, and collaborative architectural discussions. * Solve Computational Problems: Tackle discrete math and computational geometry challenges, applying linear algebra, numerical solvers, and advanced data structures to deliver robust features. * Think Systemically: Anticipate downstream impacts of your technical decisions, ensuring solutions are scalable, maintainable, and aligned with the long-term vision of the Geometry and Engine teams. * Collaborate Cross-Functionally: Work closely with other teams (Graphics, Physics, Avatar) to ensure cohesive integration of geometry components into the broader Roblox experience. YOU HAVE: * Experienced: You have 5+ years of industry experience (or equivalent research experience) in C++ and 3D application development, specifically in optimizing 3D game engines or real-time geometry applications. * Technically Proficient: Highly skilled in modern C++ with a focus on writing organized, efficient, and reusable code. You possess deep knowledge of advanced data structures, algorithms, and computational linear algebra (vector/matrix math, numerical solvers, finite-element methods). * Mathematically Minded: You have a passion for solving complex geometry problems and a strong grasp of computational geometry concepts, simulation, and real-time graphics. * A Proven Mentor: You actively seek opportunities to learn from peers and effectively guide junior collaborators, elevating the team's collective skill set. * Agile and Systematic: You excel in navigating ambiguity, breaking down complex requirements into deliverable stages, and making data-driven decisions that align with organizational objectives. * Educated: You are a natural coder and problem-solver, ideally holding an MSc or Ph.D. in Computer Science, Engineering, Mathematics, or a related field with a focus on computational geometry, modeling, or simulation.sni * Nice-to-Haves: * Experience with WebGL or other web-based 3D frameworks. * Experience programming in Unity or Unreal Engine. * Led feature development from concept definition to shipping a product. * A history of publications or contributions to the field of computational geometry. For roles that are based at our headquarters in Vancouver, BC, Canada: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $230,020—$279,120 CAD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.