
Soho House · Cecconi's Dumbo
The role… At Soho House a Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, y...
The role…
At Soho House a Host is one of the first point of contacts for members guests and staff before being seated for their dining
experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the
Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and
promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent
service to all guests, members and staff via friendliness, professional, and organizational efficiency.
A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho
House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure
all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.
Main Duties
hospitable manner
availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for
members and from employees; among other inquiries in full and with complete detail
Required Skills/Qualifications
abilities.
Physical Requirements
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level
employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills
necessary to enhance your career.
with a 2% match
sustainability
training's and events. Available to all.
can sign up to.
In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the
position in other geographies may vary based on market differences. The actual compensation will be determined based on experience
and other factors permitted by law.
Pay Range
The role… At Soho House, the Backserver responsible for representing the highest standard of service and respected example for their peers to look to for support. As a Backserver, you are responsible for coordinating daily setup and resetting tables according to the seating plan, in addition to delivering food quickly and professionally to guests in line with proper standards of service. A successful Backserver will portray high levels of organization and have a keen attention to detail, follow through, and the ability to multitask and prioritize needs while maintaining composure, focus and productivity. Main Duties * Responsible for following Steps of Service set by Soho House & Co that includes but is not limited to; Refill water glasses and coffee cups, clear finished dishes, crumb the table, replenish all table supplies, expedite food orders * Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide options * Thrive in high-volume and elevated service environment. Ensure the delivery of a seamless service by thinking quickly on your feed, managing / anticipating guest and member needs and ensure servers, Executive Chef and General Manager are supported. * Adhere to health and safety policy (allergy procedures) is followed as well as all Company processes, procedures, and standards and local, state, and federal law as applicable * Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests * Work as one team with one goal; to serve members and guests their food and/or drink items in a timely manner and support the team by running items from expo and service bar that are outside of your section to * Clean and stock server alley and bar area * Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests * Performs other duties as assigned by supervisor/manager Required Skills/Qualifications * Minimum of 1-2+ years of Food & Beverage experience * Strong communication and people skills while also cognizant of the bottom line and supporting the team to ensure we optimize the opportunity to generate various revenue streams * Ability to multitask and work in a fast-paced and demanding environment that doesn’t sacrifice quality with quantity * Flexible schedule and ability to work nights, weekends and holiday’s when needed * Tips certified and POS knowledge Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry, or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $11.35—$11.35 USD
The role… At Soho House, a Glass Polisher thrives in fast-paced and high-volume environments that require efficient and careful cleaning, polishing and storage of glassware used at Soho House. The Glass Polisher collaborates with the kitchen and bar team to support Front of House (FOH) operations. Partnering with the Porter and Dishwasher team a Glass Polisher is meticulous and has a keen eye for detail to ensure crystal clear appearance of all glassware. A successful Glass Polisher plays a crucial role in maintaining a sanitary and clean experience for members and guests that enforces increased customer satisfaction, reduce the number of spotty glasses, and add an attractive, polished appeal to the glassware selection. Main Duties * Responsible for partnering with Porters and dishwashers following glassware being washed and sanitized to inspect imperfections, dry water spots, stocking and support Front of House (FOH) team with glassware for service * Adhere to health and safety guidelines by following Soho House Company policies, procedures, and standards and local, state, and federal law as applicable Dispose of any broken/chipped/defective glassware to maintain the safety of our guests * Clean and polish stemware, flatware and all bar glassware * Partner with barbacks and housekeeping team to restock glassware for all bars and minibars (when applicable) * Communicate effectively with all team members to ensure members and guests experience and service is upheld to the highest standards * Support bartenders in wiping down bottles, cleaning and maintaining bar * Performs other duties as assigned by supervisor/manager Required Skills/Qualifications * Minimum 1+ year of experience * Ability to understand and follow written and verbal instructions * Detail oriented and thrive in fast-paced environment * Ability to multitask and work and works well under pressure * Keen eye for detail and “perfection” even if it requires repetitive task * Basic verbal communication skills Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $22—$22 USD
The Role… At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. Also, collaborates with other team members and completes pre-service and post-service duties, accurately entering orders into POS and being attentive during service to support additional member or guest request. A successful Server maintains a positive and influential attitude, is detail oriented, process driven and flexible while working under pressure to ensure seamless communication is maintained through the Front of House (FOH) and Back of House (BOH) staff. Main Duties * Develop and maintain professional relationships with all coworkers and management as well as complete checklists on all trained processes learned in Club School * Positively influence members and guests experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards * Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk * Complete all check out reports at the end of each shift and have it double checked and signed by management * Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable * Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests * Assist runners and bussers when possible with expo and service bar tickets to support all table orders * Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed * Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests * Performs other duties as assigned by supervisor/manager Required Skills/Qualifications * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously * Tips certified and POS knowledge Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to make periodical fast paced movements are required to go from one part of the property to others. * Must be able to move, pull, carry or lift at least 20 pounds. * Must be able to occasionally kneel, bend, crouch and climb is required. * Must be able to perform physical activities such as lifting, cleaning, and stooping. * Must be able to stand, walk, lift, and bend for long periods of time. * Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $11.35—$11.35 USD