Senior Operations Manager - Chesterfield

Carvana

*This position requires relocation after training* Position Overview: The role oversees multiple reconditioning lines and is responsible to ensure necessary production metrics are consistently met.  What you’ll be doing: * Oversee multiple reconditioning lines within the Inspection & Reconditioning Center (IC), planning production for a full working shift. * Fully manage facilities to meet or exceed targets in production, cost, and quality when the General Manager is not onsite.  * Quickly identify bottlenecks that affect site throughput and efficiency. Conduct root cause analysis, develop action plans, and  execute with the site leadership team and associates. * Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures. * Guide daily site manager huddles to establish the day’s tone and priorities. * Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes. * Foster growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback. * Embody Carvana values through effective leadership, teamwork, and communication on the shop floor. * Uphold Carvana operating standards and processes. * Ensure compliance with all health, safety and loss prevention guidelines. What the job requires: * Must be open to relocation, ideally nationwide but at minimum regionally (Northeast, Southeast, Midwest, West Coast). * Ability to maintain high volume and high-quality content in a fast-paced environment. * Experience leading a team of over 50 associates and a track record of developing employees. * Proven ability to solve urgent operational challenges through root cause analysis. * Excellent communication skills. * 8+ years of management experience either in an automotive or lean manufacturing environment. * Valid unrestricted driver’s license with a clean driving record in the last 3 years * Must be able to read, write, speak and understand English. * Must be at least 18 years of age. * Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. * Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment. * Ability to work variable schedule(s) as necessary. * Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. * Must be able to walk up to three miles each day.   Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.   Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.   Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana

Position Overview: The role oversees multiple reconditioning lines and is responsible to ensure necessary production metrics are consistently met.  What you’ll be doing: * Oversee multiple reconditioning lines within the Inspection & Reconditioning Center (IC), planning production for a full working shift. * Fully manage facilities to meet or exceed targets in production, cost, and quality when the General Manager is not onsite.  * Quickly identify bottlenecks that affect site throughput and efficiency. Conduct root cause analysis, develop action plans, and  execute with the site leadership team and associates. * Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures. * Guide daily site manager huddles to establish the day’s tone and priorities. * Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes. * Foster growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback. * Embody Carvana values through effective leadership, teamwork, and communication on the shop floor. * Uphold Carvana operating standards and processes. * Ensure compliance with all health, safety and loss prevention guidelines. What the job requires: * Must be open to relocation, ideally nationwide but at minimum regionally (Northeast, Southeast, Midwest, West Coast). * Ability to maintain high volume and high-quality content in a fast-paced environment. * Experience leading a team of over 50 associates and a track record of developing employees. * Proven ability to solve urgent operational challenges through root cause analysis. * Excellent communication skills. * 8+ years of management experience either in an automotive or lean manufacturing environment. * Valid unrestricted driver’s license with a clean driving record in the last 3 years. * Must be able to read, write, speak and understand English. * Must be at least 18 years of age. * Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. * Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment. * Ability to work variable schedule(s) as necessary. * Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. * Must be able to walk up to three miles each day.   Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.   Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.   Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Carvana

Pay Range: $50-62k annually  Schedule: Monday through Friday, 3:00 PM to 12:00 AM About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?! We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.  About the team and position As a Functional Lead, you will be an integral part of the Safe and Secure Team executing programs and processes at our Headquarter facilities to ensure our team members and assets are protected. At our front desks, our Safe & Secure Associates are the face of Carvana to our employees, vendors, and visitors. As a Functional Lead, you’ll be the direct supervisor of these Associates which includes supervising their day-to-day activities as a team, providing training and coaching on proper protocols/procedures, and continuously upholding a high level of performance. You will be a leader in Safe & Secure and act as a representative of Carvana to both internal and external partners in routine meetings and day-to-day activities.  The ideal candidate for this role is passionate about developing and maintaining effective security and safety policies. This role requires the ability to articulate and demonstrate desired behavior, provide timely, effective, and actionable feedback, and to motivate others to balance urgency and quality.   What you’ll be doing * Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve. * Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives.   * Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.   * Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values. * Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals. * Prevent and resolve conflict among team members. * Monitor and ensure adherence to systems, policies, procedures, and performance standards. * Maintain staff by recruiting, selecting, orienting, and training employees. * Positively reinforce and monitor progress toward team goals. * Timely and effectively communicate information to other relevant teams and stakeholders. * Support leadership and participate in implementation and execution of team/department initiatives, and strategies. * Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained. * Ensure the safety of our associates by monitoring and developing solutions that meet all local, state and federal requirements. * Implement, execute, and directly lead our Incident Management program at our HQ locations. * Plan and Lead the Incident Management Program for the site, focusing on sustainable awareness and effective preparedness. Key facilitator in an emergency situation for the site.  * Directly lead the processes related to our Safe & Secure Technology that supports our HQ locations Ensure equipment is properly functioning, that issues are addressed, and that our processes relating to badge access, server room controls, monitoring alerts, and overall health of the program are running like a well oiled machine.  * Ensure the team properly records all incidents, ensures system information is accurate and actionable. Complete after action reviews to determine root causes of reported safety incidents and make improvement recommendations to the Manager, Corporate Security. * Implement and monitor visitor and vendor check-in processes, providing regular team member training and coaching.  * Implement and conduct risk assessments of our HQ facilities. * Work with the Safe and Secure Operations Center leadership to provide support when business needs require. * Assign work and hold team members accountable to expectations and deliverables. * Ensure the team always has appropriate staffing that meet relevant KPIs and goals. * Be available and onsite during business hours that could occasionally exceed 40 hours in a week.  * Occasionally be available outside of traditional business hours, as needed.  * Perform other duties as assigned. What you should know/have * High School Diploma or equivalent. * 3+ years experience in physical security operations and/or loss prevention. * 1+ years experience directly supervising/managing a team. * Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience.  * Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines.  * Demonstrated ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.  * Excellent verbal and written communication skills.  * Able to help create, develop and implement process improvement(s). * Crisis Management Leadership experience. * Valid driver’s license and insurable DMV required. We’d love it if you also have * A Bachelor’s degree (or higher) from an accredited college or university, ideally in business, criminal justice, crisis management, security operations. * Experience with project management software. Proficiency in Microsoft Excel/Google Sheets. What we’ll offer in return * Full-Time Salaried position. * Medical, Dental, and Vision benefits. * 401K with company match. * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.. * A great wellness program to keep you healthy and happy both physically and mentally. * Access to opportunities to expand your skill set and share your knowledge with others across the organization. * A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.  Legal stuff Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.