Account Director

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role: Business Director Location: Chicago, United States    ABOUT THE ROLE:  The Business Director is the senior strategic and commercial lead for the OLIVER studio working in partnership with our client. You are accountable for the overall health of the client relationship, the financial performance of the account, and ensuring studio delivery is aligned with the client’s marketing priorities across all four business units. You partner with the Program Director on operational delivery, with the Associate Creative Director on creative quality, and with the CRM Strategy Lead on campaign planning. You act as the key escalation point for senior client stakeholders and serve as the bridge between the client’s ambitions and the studio’s capabilities.   WHAT YOU WILL BE DOING:  * Own the senior client relationship with stakeholders across all business units, building trusted, strategic partnerships that go beyond brief management * Lead weekly and monthly account rhythms — status meetings, QBRs, and performance reviews — ensuring consistent reporting against agreed SLAs and KPIs * Manage the overall commercial health of the account, including budget tracking, forecasting, scope management, and financial reporting to OLIVER leadership * Identify and develop organic growth opportunities across the client’s portfolio, acting as a proactive strategic partner rather than a reactive service provider * Partner with the Program Director to ensure studio operations, resource allocation, and workflow management via OMG — where the work is organised and orchestrated — support on-time, on-brief delivery at scale * Lead and develop a team of Account Managers, creating a high-performance, client-first culture within the studio * Represent OLIVER at a senior client leadership level, presenting performance data, creative work, and strategic recommendations with confidence and clarity * Work with the AI Transformation Lead to identify opportunities to integrate AI-driven efficiencies via Pencil and Share of Model into studio operations and client deliverables * Serve as the cultural anchor of the studio: insider-minded, proactive, and deeply embedded in the client’s mission, brands, and audiences WHAT YOU NEED TO BE GREAT IN THIS ROLE:  * A track record of leading large, complex client accounts — ideally spanning multiple brands or business units — in an in-house, embedded, or agency environment  * Strong commercial acumen: experience managing account-level budgets, forecasting, and financial reporting  * Experience in or adjacent to higher education, healthcare, or mission-driven marketing is a strong differentiator  * Demonstrated ability to hold senior client relationships and facilitate strategic conversations with VP-level and above stakeholders  * Excellent people leadership skills, with experience developing account management teams  * A proactive, insider mindset: you understand the opportunity from the inside and bring the right workflows, the right talent, and the right technology  * Strong understanding of creative production operations — briefing, resourcing, delivery, and reporting — in a high-volume content environment  * Strategic integration of AI across studio projects and operations  * Experience setting AI governance and quality standards at studio level  * Agentic leadership for complex business and creative challenges  * Drives AI innovation and shares best practice across OLIVER network  * At the time of this posting, the base salary for this position may range from $153,000.00 to $171,000.00. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.  REQ ID: 17675 #LI-DIRECTOR #LI-FD1  Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role:  Account Manager Location:  Chicago,IL (Remote)  The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively.  Based in Minneapolis, MN you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client’s organization.  Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs — and that is central to how OLIVER works.  This is a role for someone who thrives in fast-paced, multi-stakeholder environments and genuinely enjoys being embedded in a client's world.  We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.  What you will be doing:  * Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs  * Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact  * Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks  * Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery  * Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director  * Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly, proactively, and without jargon  * Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly  * Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director  * Contribute to the studio's insider culture: present, curious, and deeply engaged with university brands, programs, and priorities  What you need to be great in this role:  * Experience in an account management, client services, or project management role in a creative, marketing, or content production environment  * Strong organizational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum  * Clear, confident written and verbal communication skills — comfortable with direct client interaction at marketing manager and director level  * A proactive, solutions-first working style; you flag problems early and come with a suggested path forward  * Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar)  * An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment  * Interest in or familiarity with higher education or healthcare marketing is a plus  * Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City  * Curiosity about how AI tools can enhance account management and creative production workflows  * Willingness to develop proficiency with Pencil and OMG's AI-assist features as part of ongoing studio development  * Agentic mindset: ability to break down complex multi-brief workloads into clear, manageable priorities  * At the time of this posting, the base salary for this position may range from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.  REQ ID: 17873   Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Brandwatch

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.    Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.    Empower your impact at Cision. Be seen, be understood, be you.    The role As an Account Director, you will drive revenue growth within the Strategic Account Management team, managing a growing portfolio of Cision and Brandwatch’s most important clients. You will take ownership of a defined territory, working towards agreed revenue and performance targets while building long-term, strategic partnerships with key stakeholders. Your focus will be on revenue retention, identifying and delivering upsell and cross-sell opportunities, and maximising account value across your portfolio. You will proactively identify growth opportunities, mitigate risk, and ensure clients are deriving maximum value from our solutions. You will act as a trusted advisor, leveraging data, insights, and industry knowledge to strengthen client relationships, drive commercial success, and contribute to the overall growth of the business. Duties and responsibilities The role is defined, but not limited to, the following: * Meet or exceed monthly and annual revenue targets across the full Cision and Brandwatch portfolio (Media Analysis, Monitoring, Database, Insights, Social and Professional Services) within Strategic Accounts. * Develop and execute a clear territory sales plan. * Maintain a proactive, high-contact approach with clients. * Identify and drive upsell and cross-sell opportunities across your portfolio. * Build and implement account plans aligned to client needs, budget and growth potential. * Forecast revenue accurately and proactively address potential shortfalls. * Take full ownership of territory performance including planning, pipeline management and analysis. * Act as a key contributor to the UK Account Management team, bringing energy, focus and commercial drive. * Develop strong knowledge of Cision and Brandwatch products and the competitive landscape. * Collaborate with Marketing, Events, Operations, Client Services and Product to drive client satisfaction and growth. * Provide structured feedback to Product teams based on client needs and market trends. * Ensure effective and consistent use of CRM to maintain accurate forecasting and visibility. Essential Skills and Experience * Proven track record of exceeding revenue and performance targets. * Strong ability to communicate and influence stakeholders at all levels. * Demonstrated ability to build and maintain relationships with key decision-makers. * Strong problem-solving skills with a proactive approach. * Customer-focused mindset with a commitment to delivering value. * Effective negotiation skills with a commercial approach. * Results-driven with a strong focus on achieving outcomes. What We Offer  Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include: * Cision Group Personal Pension Scheme * Life Assurance * Healthcare cash plan * Dental Insurance * Private Medical Insurance (For directors and above only) * Gym Subsidy * Cycle to Work * Discounted Dining * Virtual GP * Employee Assistance Programme (EAP) * Eye Care Test * Cision Global Charitable Giving Program * BenefitHub (Retail discounts)   If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Remote   Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.   Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.   Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.   Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.