Administrative Assistant

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Merchant Fraud Analyst With our team growing rapidly, we are looking for an ambitious Merchant Fraud Analyst to join us. As part of the, relatively new, Merchant Fraud team in Chicago you will be working closely with Risk, Product, and other Merchant Operations teams. Within this role you are responsible for identifying, investigating, and preventing fraudulent activities related to our acquiring and embedded financial services. Your expertise will contribute to maintaining the integrity of our platform and ensuring a secure and trustworthy environment for our users. The Merchant Fraud Team is responsible for detecting and mitigating fraudulent activity that scalably reduces risk for Adyen and its customers. What you’ll do * As part of our growing Merchant Fraud team in Chicago you are pro-active and hands-on in improving our fraud operations processes * Monitor and investigate transaction patterns, account activities, and user behavior patterns to detect and mitigate fraudulent activities in real-time * Assist in the development and optimization of fraud detection systems and tools, suggesting improvements and enhancements as needed * Develop and optimize policies and procedures for fraud incident response, root cause analysis, funds recovery and communication protocols * Stay up-to-date with the latest fraud trends, techniques, and technologies to continuously enhance fraud detection and prevention methods Who you are * 1-3 years of experience in fraud at a financial institution – experience in an issuing bank, PSP, or other fintech platform is a plus * Knowledge of the payments ecosystem, issuing and acquiring, and the fraud types impacting mainly issuers (e.g., chargeback fraud, scams, account takeover) * Highly analytical and data-apt; proficient in using data to identify emerging trends, drive investigations, and suggest improvements to fraud operations policies and tooling * Experience with fraud prevention, fraud detection, fraud investigations and fraud remediation in the banking sector * Willingness to make difficult decisions and quickly learn and iterate from these experiences - you are skilled at using data to drive decisions * You are able to work both on your own and with others, taking ownership where your knowledge is needed. At the same time you are a strong collaborator who is comfortable with connecting with colleagues globally across different teams and cultures, sharing ideas to improve efficient teamwork The base salary for this role in Chicago will range from: $85,000.00 - $110,000.00. The total compensation package also includes equity (RSUs).  Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Global Business Services’ (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights. This role sits within Global Business Practices’ Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe. WHAT YOU’LL DO Stripe's Global Business Services' Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre- to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business. You're responsible for the end-to-end management of commercial and GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, a strong understanding of private pricing frameworks (and pricing analysis), and experience scaling global, cross-organizational mechanisms. You have experience in program management ownership, custom pricing strategies, and a background in supporting selling motions. You have strong communication skills and executive presence to effectively communicate with Stripe senior leadership. You'll love this role if you're a natural relationship and mechanism builder. RESPONSIBILITIES * Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives * Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge  * Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches  * Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts * Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes  * Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe * Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers * Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function * Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements  * Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general * Advocate on behalf of a position and quickly gain cross-functional alignment on the position * Quickly build credibility and trust with internal stakeholders * Provide strong leadership, communication, and persuasion skills  * Lead projects to solve existing commercialization issues WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives * Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge * Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches * Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts * Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes * Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe * Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers * Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function * Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements  * Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general * Advocate on behalf of a position and quickly gain cross-functional alignment on the position * Quickly build credibility and trust with internal stakeholders * Provide strong leadership, communication, and persuasion skills  * Lead projects to solve existing commercialization issues PREFERRED QUALIFICATIONS * Direct product launch oversight and experience * Payments industry experience * MBA degree in Business, Technology, Finance, or Economics * Possess a PgMP or PMP certification

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The GTM Planning team partners with Sales Leadership, Finance, Product, and Legal to drive operational excellence to support our GTM strategy. We bring expertise, rigorous thinking, and a user-first approach to problem solving. We transform, improve, and support global Stripe business processes to drive critical initiatives and other cross-functional business priorities for the sales planning cycle. WHAT YOU'LL DO Project management: * Lead and manage day-to-day operations of large-scale transformational projects * Develop detailed project plans, set milestones, and ensure program integrity * Standardize reporting and systems requirements Identify needs and create solutions: * Design solutions for process improvements and tool development, focusing on long-term sustainability and scalability of planning * Analyze and evaluate emerging challenges and opportunities, focusing on long-term repeatable processes Stakeholder management: * Coordinate with key stakeholders and leadership to align complex programs and secure buy-in, while balancing prioritization * Partner cross-functionally across all departments (Finance, Legal, Systems, etc.) to influence and execute RESPONSIBILITIES * Be accountable for building and driving large-scale transformational initiatives end to end * Create strong business cases and drive influence to gain cross-functional support and resources needed to accomplish your goals. Use data to influence decisions. * Identify, assess, and mitigate risks that impact the successful delivery of programs * Create roadmaps, project plans, change management plans, tasks, and reporting methodologies to track progress * Execute through cross-functional teams * Manage change management activities across stakeholder engagement, including messaging and communication planning, support, and enablement * Influence and adopt the use of tooling, including AI-based tools, to make the planning processes more efficient WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of program management, business operations, or management consulting experience, preferably in a GTM or Sales Operations organization * Demonstrated organizational, project management, and execution skills with ability to own cross-functional projects * An ability to drive sales territory planning and align strategies across all segments to ensure seamless execution * Strong track record as a strategic problem solver and skilled operator with the demonstrated ability to successfully deploy new initiatives end to end * A high degree of comfort working in a high-growth and fast-paced environment * An ability to seamlessly transition from the high level to very detailed work, and a hands-on approach * A detail-oriented individual with business acumen, and the ability to influence and communicate across all levels of the organization PREFERRED QUALIFICATIONS * Knowledge of Customer Relationship Management (CRM) systems * Data analytics (Google Sheets or Excel data manipulation, SQL)