Client Service Associate

SPS

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 7:00 AM – 4:00 PM KEEP OPERATIONS RUNNING SMOOTHLY BEHIND THE SCENES If you’re hands-on, organized, and thrive in a fast-paced environment, this role is for you. As a Client Services Associate, you’ll support daily office operations through mail handling, print services, and workplace coordination. From managing deliveries to maintaining essential supplies, your work ensures the office runs efficiently and teams have what they need to stay productive. WHY THIS ROLE MATTERS This role plays a key part in maintaining the flow of daily operations. By ensuring accurate mail distribution, timely processing of requests, and well-managed workspaces, you help create a reliable and efficient environment. WHAT YOU’LL DO Mail & Shipping Operations * Receive, sort, and distribute inbound mail and packages. * Process outgoing shipments using postage and shipping systems. * Track deliveries and maintain accurate records using scanning tools and tracking systems. * Respond to inquiries related to mail and package status. Print & Office Support * Fulfill basic print and document requests. * Provide light support for copier equipment, including toner replacement and upkeep. Workplace & Inventory Support * Monitor and replenish paper and office supplies in copy/mail areas. * Maintain clean, organized mailrooms and service areas. * Assist with meeting room setups, office moves, and workplace support tasks as needed Operational Support * Communicate with employees regarding deliveries and service requests. * Crosstrain across mailroom functions and support additional operational needs. * Follow all safety, security, and company procedures. * Assist with additional tasks as assigned. WHAT YOU BRING * Strong communication and customer service skills * Ability to work independently and stay organized * Familiarity with shipping/receiving processes (preferred) * Comfort using basic office systems and Microsoft Office * Hands-on, reliable, and adaptable in a dynamic environment QUALIFICATIONS * Requires a valid driver's license and clean Motor Vehicle Record background. * High school diploma or equivalent required * 2+ years of relevant experience preferred * Experience with handheld scanners, pallet jacks, or carts (preferred) * Ability to work assigned hours, including occasional overtime PHYSICAL REQUIREMENTS * Ability to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts) * Ability to stand, walk, bend, and move throughout the day * Comfortable working in varying environmental conditions * Ability to perform manual tasks and operate office equipment Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $20—$22 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

McKinsey & Company Service AB

You'll work in teams of typically 3 - 5 consultants to identify, and oftentimes implement, potential solutions for a specific client problem or challenge. Together, you will help clients make lasting improvements to their performance and realize their most important goals. Over the course of each project, you will gather and analyze information, formulate and test hypotheses, and develop and communicate recommendations. You'll also present results to client management and implement recommendations in collaboration with client team members. In some cases, you will be asked to travel to your client site. When you join McKinsey, you are joining a firm that will invest in your professional development. As a junior associate, you will receive training and coaching on how to better: Structure ambiguous problems and take action to solve them Synthesize clear takeaways from complex information into clear takeaways and recommendations using both qualitative and quantitative methods Work effectively with diverse teams to come up with the best solution and move people and organizations to act Establish trust-based relationships with clients to better serve their organizations Communicate effectively with all audiences, including senior leaders, in a structured manner Develop your leadership style, leveraging your own passions, strengths, and personal values McKinsey believes in strengths-based development and coaching, and you’ll receive frequent mentoring from colleagues. This will include a senior colleague from your office or practice who will help you grow and achieve your career goals. Additionally, you will have a professional development manager who manages staffing to help you choose projects based on your priorities as well as the needs of client service teams. While all consultants develop specialized knowledge as they progress with McKinsey, most are initially broad in their focus, meaning they do not need specific industry or functional expertise to be successful. For consultants who join McKinsey as experienced professionals, this can mean building on previous knowledge or developing experience in an area that is completely new. QUALIFICATIONS Bachelor's degree; Advanced graduate degree (e.g., MBA, PhD, etc.) or equivalent (typically 5+ years) work experience preferred; Requirements may vary by country or practice Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization Comfort with ambiguous, ever-changing situations Ability to break down and solve problems through quantitative thinking and analysis Ability to communicate effectively, both verbally and in writing, in English and local office language(s)

Rettie & Co

KEY DETAILS Location: Shawlands, Glasgow Hours: Full Time (37.5 hours) ABOUT THE ROLE We are seeking an experienced and commercially driven Branch Manager to oversee our Shawlands office. This is a senior management role focused on providing clear direction, supporting branch performance, strengthening local market presence, and ensuring the team delivers exceptional client service, while staying close enough to the day-to-day to step in and support where needed. ABOUT YOU The successful candidate will bring strong residential agency experience, sound commercial judgement and excellent people leadership, with the ability to guide the team, oversee standards and take a practical, hands-on approach to driving growth across the local market. You’ll be an ambitious, commercially minded property professional who enjoys leading from the front. Confident, credible and relationship-focused, you’ll know how to build trust with clients, motivate a team and identify opportunities to grow market share. This role would suit someone who combines strong leadership with a practical, hands-on style. You’ll be comfortable setting direction, supporting day-to-day performance and stepping in where needed to help the team deliver outstanding results. Positive, organised and solutions-focused, you’ll take pride in creating a collaborative branch culture and delivering an excellent client experience. KEY RESPONSIBILITIES Leadership and Team Management * Lead and develop a high-performing branch team, providing visible day-to-day support where needed * Build a positive culture of collaboration, accountability and continuous improvement * Recruit, mentor and support team members Business Development & Growth * Drive instructions, market share and fee income through both leadership and practical involvement * Build strong relationships with clients, introducers and local contacts * Identify revenue opportunities and strengthen local presence * Work with the marketing team to drive local initiatives, campaigns and community engagement  Market Knowledge * Oversee instruction generation and actively support the team in converting opportunities * Use strong local market knowledge to guide pricing, marketing strategy and saleability discussion * Monitor local market trends, competitor activity and buyer demand Client Experience * Ensure a first-class client experience, stepping in personally on key matters where appropriate * Manage key relationships and complex client matters * Maintain clear, responsive and professional communication * Drive satisfaction, repeat business and referrals Financial Performance * Deliver profitability, fee income and market share targets * Monitor KPIs, identify performance gaps and support the team in taking practical action * Manage budgets, resources and operational costs * Maximise cross-referrals across the wider business Compliance and Governance * Ensure compliance with legal, regulatory and company requirements * Maintain strong record keeping, AML compliance and risk management * Promote best practice and consistency across branch activity KEY REQUIREMENTS Essential * Significant experience within residential estate agency * Proven track record of growing market share and branch performance * Strong local market knowledge and sound commercial judgement * Demonstrable leadership and people management experience * Commercially astute with a strong focus on results * Excellent communication and relationship-building skills * Full UK driving licence   Desirable * Experience leading a high-performing residential branch * Valuation experience would be advantageous * Established network within the Glasgow and Southside property market. * Experience operating at a senior management level COMPETENCIES * Collaboration * Customer Focus * Communication * Problem Solving & Innovation * Planning & Organising * Positive Mindset * Negotiation * Business Development * Decision Making  * People Management HOW TO APPLY If this sounds like your next move, we'd love to hear from you. Please submit your CV along with a brief cover letter telling us a little about yourself, and why you think you'd be a great fit for the role.