Professional Consultant Healthcare (w/m/d) 60-100%

IDnow

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability. The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.   This position can be based in Berlin or Munich, Germany.   As a German-speaking Onboarding Consultant, you will be responsible for ensuring new customers and existing customers enabling new IDnow products are correctly deployed in the most time-efficient manner possible, utilising as much of IDnow's products and services as is relevant to their context. You are the customer's primary point of contact from kickoff through hypercare. Your mandate is to implement what the customer bought, to the highest standard, and to hand off a stable, value-delivering deployment to the Customer Success Manager.   KEY RESPONSIBILITIES HANDOVER & KICKOFF * Fully absorb the Solution Engineer (pre-sales engineers) handover (solution documents, technical specs, regulatory context, stakeholder mapping) and surface the customer's real pain points and compliance requirements before implementation begins. * Lead the project kickoff — establishing governance, roles, and communication cadence, and aligning all stakeholders on a clear, time-bound delivery roadmap covering scope, milestones, and acceptance criteria. * Own the Go Live date from day one — set it at kickoff, drive every stakeholder to meet it. It is a commitment, not a target. TECHNICAL IMPLEMENTATION & DELIVERY * Operate as the lead point of contact and accountable delivery owner throughout the entire onboarding phase. * Manage end-to-end technical implementation: REST API integration, Mobile SDK deployments (iOS, Android, React Native), identity flow configuration, and third-party system connections. * Develop and maintain a living integration map for each customer (architecture, data flows, authentication model, SDK/API usage patterns, third-party dependencies) — handed over to the CSM at handoff. * Proactively share IDnow integration best practices throughout implementation (API usage patterns, error handling, retry logic, webhook reliability, SDK standards, security) and challenge deviations from them. * Act as the customer's trusted advisor — evangelise IDnow's technology in their specific context and explore the "art of the possible" beyond the initial scope. ISSUE MANAGEMENT & INTERNAL COLLABORATION * Act as the primary escalation point for all technical and product issues, communicating progress to the customer with full transparency and ensuring they always have a clear next step or workaround. * Liaise with Product and Technical teams to resolve issues; report recurring blockers with structured, evidence-based feedback. * Escalate critical blockers to management with full context (customer impact, SLA risk, proposed resolution path). * Ensure implementation strictly reflects contracted scope — flag any out-of-scope requests to the relevant Commercial or CSM owner. HYPERCARE & STABILIZATION * Own the hypercare phase post-go-live, tracking KPIs: conversion rate, open issue volume, SLA compliance, and end-user experience metrics. * Hand off to CSM only when KPI stability is reached and agreed success criteria are met — maintaining a clear view of the gap between actual performance and contracted targets throughout. CUSTOMER RELATIONSHIP * Build and maintain strong relationships with technical decision-makers (data standards, programming, IT architecture, security) and articulate benefits at all stakeholder levels to drive buy-in. * Support the pre-sale process including technical workshops, costed SoWs, and high-level project plans. * Prepare whitepapers, articles, and content to educate and engage potential and existing clients.   PREFERRED EXPERIENCE * 3+ years of experience as either a Technical Account Manager or a Technical Project Manager, in a SaaS environment. * Always on the lookout for evolutions in legislation and regulations that are relevant to our customers and their markets. * Understanding of security principles and data protection regulation. * Ability to identify benefits that are relevant for all levels to improve the buy-in of customers. * Knowledge of web technologies, HTTP/HTTPS, REST API, JSON. * Knowledge of mobile technologies: native Android and iOS, Cordova and React native, and SDKs. * Practical experience with at least one programming language – ideally Python, Java, JavaScript, Swift/Objective-C is a plus. * Motivated to make a difference and passionate about process improvements. * Autonomous in project management and client relationships. * Ability to translate complex and/or technical information to different audiences. * Strong prioritization and goal-setting skills. * Excellent written and oral communication skills, as well as presentation skills. * Fluency in German and English required, other EU languages are highly valued. Desirable additional skills: * Knowledge of Cloud providers – AWS, Azure, Google Cloud. * Familiarity with identity verification concepts, KYC/AML compliance frameworks, or regulated industry environments (banking, insurance, telco, healthcare). * Exposure to eIDAS, EUDI Wallet, or qualified electronic signature (QES) frameworks.    PERKS & BENEFITS * Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions. * We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification. * We make your remote work comfy: we provide support on equipment and offer flexible working hours. * We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work. * May your family require your attention or other reasons apply: use the benefit of our paid special leave days. * Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities. * In addition to the perks & benefits above, we offer specific benefits that differ between our locations.     IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

Awin

Purpose of Position As an Onboarding Assistant, you will play a key role in delivering a smooth, efficient, and high-quality onboarding experience for our Platform Services clients — from initial lead qualification through to programme activation. You will ensure that qualified leads are thoroughly assessed, incoming applications are processed accurately, and new clients are seamlessly guided through the onboarding journey. Your focus will be on setting up clients for long-term success on the platform, while closely supporting the Onboarding Team Leader and collaborating with cross-functional teams such as Technical Integration, Support, CRM, and IntOps. In this role, you will apply strong commercial awareness to identify opportunities where a client may benefit from platform or service upgrades, as well as recognising when technical or consultancy add-ons may add value to the client’s programme. This is an exciting opportunity to join a fast-paced, dynamic team at the forefront of client growth and onboarding success. Key Tasks * Conduct initial screening to ensure leads meet Awin’s standards. * Process all lead/application management activities in Salesforce and ensure proper tracking of lead/application status outcomes. * Collaborate with Sales and CRM teams to ensure smooth handover of qualified leads and prompt resolution of any open application items. * Follow established onboarding workflows, processes, and documentation in Salesforce and other internal systems. * Monitor Technically Signed off clients and ensuring they understand what is missing from their profile to get them live asap. * Maintain regular communication with clients throughout the onboarding phase to answer questions and provide guidance through the Salesforce Console. * Escalate issues or delays proactively to the Onboarding Team Leader to ensure resolution and avoid service disruptions. * Participate in team meetings, training sessions, and knowledge sharing to stay updated on new system updates, and best practices. * Contribute ideas to improve onboarding efficiency, client satisfaction, and team performance. * Support the Onboarding Team Leader with special projects, reporting, and ad hoc tasks as needed. * Assist with management of programme upsells such as consultancy Add-Ons and Launch Package. Skills & Expertise * Strong communication skills in English and German (written and spoken). * Experience in customer support, account management, onboarding, or client services, preferably in SaaS, affiliate marketing, or platform-based businesses. * Organized, detail-oriented, and able to manage multiple onboarding tasks simultaneously. * Committed to growing the new business as quickly as possible, providing friendly and efficient support for the advertisers. * Strong problem-solving skills with a proactive, solutions-oriented mindset. * Team player who enjoys working collaboratively in a fast-paced, evolving environment. * Experience with Salesforce or other CRM systems is a plus. Our Offer * Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance. * Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy. * Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home. * Private Medical Care: Quick access to doctors, specialists, and healthcare support when you need it. * Flexible Incentive Scheme (Cafeteria): Choose from a range of benefits supporting your wellbeing, lifestyle, and interests, including sports, culture, and travel. In addition, you’ll benefit from our global offering, including health and wellbeing initiatives, learning and development via Awin Academy, and peer-to-peer recognition programmes.   Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why   Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.   #LI-MM1

mymediset

OUR COMPANY As an innovative company in the MedTech sector, we are continuously growing and looking for skilled professionals to strengthen our team and grow together with us - come join us at our location in Freiburg! ROLE OVERVIEW We are looking for an experienced Manager – SAP Functional Consulting to lead a global team of SAP Functional Consultants and drive high-quality customer project delivery within the Life Sciences and MedTech industry. In this role, you will combine people leadership, SAP functional expertise, and delivery governance to ensure successful implementations, strong customer outcomes, and scalable operational excellence across international projects. Join us to help build a high-performing consulting organization that delivers predictable project success and outstanding customer experiences. KEY RESPONSIBILITES * Lead, coach, and develop a global team of SAP Functional Consultants  * Oversee functional delivery across customer projects, ensuring clear scope, timelines, and accountability  * Act as escalation point for delivery risks and customer-impacting issues  * Partner cross-functionally with Project Management, Product, Technical, Data, Customer Success, and Support teams  * Ensure high-quality SAP functional deliverables including requirements gathering, process design, testing, training, and go-live readiness  * Drive capacity planning, utilization management, and continuous improvement initiatives  * Establish scalable delivery standards, governance structures, templates, and playbooks  JOB REQUIREMENTS * Strong SAP functional consulting expertise * Experience in Life Sciences, MedTech, healthcare technology, or other regulated environments  * Proven background in customer project delivery, implementation, or consulting leadership  * Experience leading distributed or global teams  * Strong stakeholder management, communication, and problem-solving skills  * Structured, customer-focused, and data-driven mindset  NICE TO HAVE  * SAP certification * Experience with ERP implementations, validated systems, or enterprise SaaS delivery  * Background in regulated manufacturing, pharmaceuticals, diagnostics, or medical devices  YOUR WORKPLACE Our state-of-the-art office is well equipped with modern furniture and equipment. We are located in beautiful South-Western Germany near to the Black Forest in Freiburg. This beautiful, international university city was recently praised by LonelyPlanet as being one of the best cities worldwide and has a lot to offer.