Staff Site Reliability Engineer på Amwell i Colombia
Amwell · Colombia
Staff Site Reliability Engineer
Company Description
At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just
matter—they driv...
Company Description
At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just
matter—they drive real change, improving lives on a global scale.
We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s
biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.
We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions
– today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care,
behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are
powered by Amwell as well as our growing partner network.
For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S.
and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable,
accessible, efficient, cost-effective and navigable for all.
Brief Overview
As a Staff Site Reliability Engineer (P4), you will define and elevate the reliability standards across the platform. This role
goes beyond owning individual services — you will establish the patterns, practices, and tooling that enable all teams to build
and operate reliable systems at scale.
You will operate across team boundaries, identifying systemic reliability risks and designing cross-cutting solutions that improve
the overall health of the platform. Acting as a bridge between service-level reliability and organizational maturity, you will
help ensure reliability becomes a built-in property of the system rather than a reactive effort.
This role combines deep technical expertise with strong leadership and influence. You will mentor senior engineers, guide
architectural decisions, and promote a culture of proactive reliability, observability, and operational excellence across the
organization.
Core Responsibilities
Define and evolve reliability standards, patterns, and tooling adopted across the platform.
Own the reliability posture for critical service domains and drive architectural reviews to ensure reliability, operability,
and recovery are first-class concerns.
Design and implement cross-cutting reliability mechanisms such as circuit breakers, retry policies, graceful degradation, and
load shedding.
Establish and maintain scalable SLO frameworks that teams can adopt with minimal friction.
Lead complex, multi-service incident response as an incident commander and drive high-quality postmortems focused on systemic
improvements.
Identify recurring incident patterns and implement structural solutions to prevent future failures.
Improve incident response processes, tooling, escalation paths, and communication practices.
Design and drive observability strategies across services, including metrics, logs, traces, and alerting systems.
Ensure alerting is actionable and aligned with SLOs, and build shared dashboards and runbooks to reduce time to resolution.
Collaborate with Platform Engineering to strengthen infrastructure reliability across Kubernetes (EKS), networking, and data
systems.
Contribute to infrastructure as code for reliability-critical components and validate disaster recovery, backup, and restore
strategies.
Drive chaos engineering practices and ensure deployment pipelines include reliability safeguards such as health checks, canary
releases, and rollback automation.
Lead capacity planning and performance optimization efforts across services and shared infrastructure.
Identify bottlenecks and failure risks across distributed systems and design solutions that improve resilience and recovery.
Mentor engineers through design reviews, incident leadership, and knowledge sharing.
Promote best practices, improve operational maturity across teams, and influence engineering culture toward proactive
reliability investments.
Represent reliability concerns in cross-functional planning and contribute to long-term platform strategy.
Qualifications
8+ years of experience in Site Reliability Engineering, infrastructure, or production engineering roles.
Strong experience operating and improving large-scale production systems in AWS environments.
Deep expertise in Kubernetes (preferably EKS), including networking, scheduling, and observability.
Hands-on experience with Infrastructure as Code tools such as Terraform or CDKTF.
Advanced understanding of distributed systems, networking, and failure modes.
Company Description
At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just
matter—they drive real change, improving lives on a global scale.
We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s
biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.
We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions
– today and in the future. We offer programs spanning the full care continuum, including urgent, acute and specialty care,
behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are
powered by Amwell as well as our growing partner network.
For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S.
and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable,
accessible, efficient, cost-effective and navigable for all.
Brief Overview
As a Staff DevOps Engineer, you will play a key role in strengthening the scalability, reliability, and automation of Amwell’s
infrastructure and DevOps platforms. You will help design and evolve cloud systems that enable product teams to deliver software
faster, more safely, and with greater operational confidence.
This role combines deep hands-on technical expertise with cross-team collaboration. You will work closely with engineering, SRE,
and platform teams to improve infrastructure automation, observability, and deployment reliability across the organization.
You will contribute to technical direction, mentor engineers, and promote best practices that ensure Amwell’s platforms remain
resilient, secure, and efficient. Above all, you will help build systems that support reliable product delivery and continuous
innovation.
Core Responsibilities
* Design and improve scalable cloud infrastructure that supports high availability and performance.
* Contribute to the evolution of multi-region and multi-account architectures across AWS, GCP, or Azure.
* Collaborate with SRE and product teams to improve system resiliency, latency, and operational efficiency.
* Identify potential reliability risks and propose improvements that strengthen platform stability.
Qualifications
* Design, build, and maintain CI/CD pipelines that support reliable and efficient software delivery.
* Implement Infrastructure as Code practices using tools such as Terraform, Ansible, or similar technologies.
* Support modern deployment strategies such as blue-green, canary, and progressive delivery.
* Continuously improve automation frameworks to reduce operational overhead and improve developer productivity.
* Implement and enhance observability practices using tools such as Prometheus, Grafana, ELK, or OpenTelemetry.
* Partner with engineering teams to define and monitor SLIs and SLOs aligned with service reliability goals.
* Participate in incident response processes and contribute to post-incident learning and system improvements.
* Support the development of resilient systems capable of handling production scale workloads.
* Collaborate with security and platform teams to ensure infrastructure aligns with organizational security standards.
* Support automation of security and compliance controls within infrastructure and deployment pipelines.
* Contribute to maintaining compliance with frameworks such as HIPAA and SOC2.
* Promote secure infrastructure practices across engineering teams.
* Work with engineering and platform teams to optimize infrastructure performance and cloud resource utilization.
* Support cost awareness initiatives by helping teams understand and optimize their cloud usage.
* Implement monitoring and scaling strategies that balance performance and cost efficiency.
Do Well. Live Well. At Amwell.
Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team
aren’t just aspirations – they are how we work, every day.
Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals,
through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and
designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly
differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team
members.
We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do
the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being
valued for who you are.
Working at Amwell:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look
easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides
itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.
Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our
product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed
assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters,
support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for
good for our employees, our clients, and our communities.
Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our
Three DE&I Pillars - our Workplace, our Workforce and our Community!
Benefits
Additional Benefits
* Medical Plan Coverage provided by Colmédica
* Plan Coverage provided by Pan American
* Hybrid Allowance
* Additional Paid Time Off
* Maternity Leave 18 weeks
* Parental/Paternity Leave 2 mandatory weeks + 4 weeks
* Mental Health and Resiliency
* Virtual Second Opinion with the Cleveland Clinic Coverage
* LinkedIn Learning
* Rewards and Recognition
* Service Anniversaries
* Annual Bonus
* Referral Program
* Amwell tuition reimbursement benefit
https://business.amwell.com/privacy-policy/
Privacy Notice
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables
organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world
stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
WHAT YOU’LL BE DOING
* Design, build, and operate highly scalable, reliable, and secure infrastructure powering our production systems across AWS and
GCP.
* Lead major reliability and modernization initiatives, including container platform migrations (e.g., ECS to EKS/GKE) and
microservice enablement across multi-cloud environments.
* Serve as a technical authority in Kubernetes (EKS and GKE), cloud infrastructure (AWS and GCP), and modern CI/CD practices
(GitOps, automation pipelines).
* Partner with development teams to architect and enable microservice-based applications, ensuring production readiness,
scalability, and observability.
* Implement and manage infrastructure as code (Terraform, Ansible) to automate provisioning, scaling, and configuration
management across multiple cloud providers.
* Drive improvements in observability, performance, and cost efficiency through robust monitoring, logging, and alerting systems
that span AWS and GCP.
* Champion SRE best practices — defining SLOs/SLIs, conducting blameless postmortems, and continuously improving incident
response.
* Lead complex technical projects from conception to completion, managing timelines, and technical dependencies across teams.
* Mentor engineers across teams, fostering a culture of reliability, automation, and continuous learning.
* Collaborate with security and compliance partners to ensure infrastructure adheres to best practices and standards (e.g., IAM
Federation, Workload Identity).
* Participate in the on-call rotation, using incidents as learning opportunities to enhance systems and processes.
WHAT YOU’LL BRING TO THE ROLE:
* Strong hands-on experience architecting and operating cloud-native distributed systems (AWS and GCP).
* Deep expertise with Kubernetes (EKS and GKE) — design, provisioning, scaling, and advanced troubleshooting in production.
* Proven experience leading ECS to EKS/GKE migrations and driving microservice enablement initiatives at scale.
* Proficiency with Infrastructure as Code tools such as Terraform (multi-provider), Ansible, or CloudFormation.
* Solid coding and scripting ability in Python, Go, or Shell, with a focus on automation, tooling, and operational excellence.
* Advanced understanding of CI/CD pipelines (ArgoCD, GitLab CI, Spinnaker), Linux systems, and networking fundamentals (Direct
Connect/Interconnect, DNS, routing, load balancing).
* Experience managing databases and caching systems (e.g., RDS/Cloud SQL, Redis/Memorystore, PostgreSQL, MySQL) in cloud
environments.
* Hands-on experience with observability tools (Prometheus, Grafana, ELK, Loki, OpenTelemetry, Google Cloud Operations) for
performance and reliability insights.
* Working knowledge of container security, secrets management (HashiCorp Vault, AWS Secrets Manager, Google Secret Manager), and
compliance in production environments.
* Strong communication and problem-solving skills, with demonstrated success leading cross-team projects and mentoring peers.
Experience:
* 8+ years in SRE, DevOps, or Infrastructure Engineering roles.
* 3–5 years of experience with Kubernetes (EKS/GKE) and related ecosystem tools (Helm, Karpenter, etc.) in production.
* 3–5 years of experience with AWS and GCP.
* 3–5 years using Terraform to manage multi-cloud infrastructure.
* 5+ years of coding experience in Python, Go, or similar languages.
* Proven track record leading high-impact projects, specifically migration projects (ECS → EKS/GKE) and enabling microservice
architectures.
* Experience implementing SLOs/SLIs, performing root cause analyses, and improving operational resilience.
* Prior work in SaaS or high-scale, cloud-native environments is a strong plus.
* Strong Linux and security fundamentals.
* Bachelor’s degree in Computer Science or equivalent hands-on experience.
The Okta Experience
* Supporting Your Well-Being
* Driving Social Impact
* Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our
mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental
disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions
records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use
this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York
City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment
and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City,
please click here to view our full NYC AEDT Notice.
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables
organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world
stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
WHAT YOU’LL BE DOING
* Design, build, and operate highly scalable, reliable, and secure infrastructure powering our production systems across AWS and
GCP.
* Lead major reliability and modernization initiatives, including container platform migrations (e.g., ECS to EKS/GKE) and
microservice enablement across multi-cloud environments.
* Serve as a technical authority in Kubernetes (EKS and GKE), cloud infrastructure (AWS and GCP), and modern CI/CD practices
(GitOps, automation pipelines).
* Partner with development teams to architect and enable microservice-based applications, ensuring production readiness,
scalability, and observability.
* Implement and manage infrastructure as code (Terraform, Ansible) to automate provisioning, scaling, and configuration
management across multiple cloud providers.
* Drive improvements in observability, performance, and cost efficiency through robust monitoring, logging, and alerting systems
that span AWS and GCP.
* Champion SRE best practices — defining SLOs/SLIs, conducting blameless postmortems, and continuously improving incident
response.
* Lead complex technical projects from conception to completion, managing timelines, and technical dependencies across teams.
* Mentor engineers across teams, fostering a culture of reliability, automation, and continuous learning.
* Collaborate with security and compliance partners to ensure infrastructure adheres to best practices and standards (e.g., IAM
Federation, Workload Identity).
* Participate in the on-call rotation, using incidents as learning opportunities to enhance systems and processes.
WHAT YOU’LL BRING TO THE ROLE:
* Strong hands-on experience architecting and operating cloud-native distributed systems (AWS and GCP).
* Deep expertise with Kubernetes (EKS and GKE) — design, provisioning, scaling, and advanced troubleshooting in production.
* Proven experience leading ECS to EKS/GKE migrations and driving microservice enablement initiatives at scale.
* Proficiency with Infrastructure as Code tools such as Terraform (multi-provider), Ansible, or CloudFormation.
* Solid coding and scripting ability in Python, Go, or Shell, with a focus on automation, tooling, and operational excellence.
* Advanced understanding of CI/CD pipelines (ArgoCD, GitLab CI, Spinnaker), Linux systems, and networking fundamentals (Direct
Connect/Interconnect, DNS, routing, load balancing) and Redis (must have).
* Experience managing databases and caching systems (e.g., RDS/Cloud SQL, Redis/Memorystore, PostgreSQL, MySQL) in cloud
environments.
* Hands-on experience with observability tools (Prometheus, Grafana, ELK, Loki, OpenTelemetry, Google Cloud Operations) for
performance and reliability insights.
* Working knowledge of container security, secrets management (HashiCorp Vault, AWS Secrets Manager, Google Secret Manager), and
compliance in production environments.
* Strong communication and problem-solving skills, with demonstrated success leading cross-team projects and mentoring peers.
Experience:
* 8+ years in SRE, DevOps, or Infrastructure Engineering roles.
* 3–5 years of experience with Kubernetes (EKS/GKE) and related ecosystem tools (Helm, Karpenter, etc.) in production.
* 3–5 years of experience with AWS and GCP.
* 3–5 years using Terraform to manage multi-cloud infrastructure.
* 5+ years of coding experience in Python, Go, or similar languages.
* Proven track record leading high-impact projects, specifically migration projects (ECS → EKS/GKE) and enabling microservice
architectures.
* Experience implementing SLOs/SLIs, performing root cause analyses, and improving operational resilience.
* Prior work in SaaS or high-scale, cloud-native environments is a strong plus.
* Strong Linux and security fundamentals.
* Bachelor’s degree in Computer Science or equivalent hands-on experience.
#LI-Hybrid
P17605_3418893
The Okta Experience
* Supporting Your Well-Being
* Driving Social Impact
* Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our
mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental
disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions
records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use
this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York
City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment
and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City,
please click here to view our full NYC AEDT Notice.
