Account Manager - SMB - UK Markets

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are seeking a customer obsessed Account Manager to join a pivotal new chapter for Trustpilot in our home market: Denmark. While Trustpilot is widely known, our mission is to ensure our Danish customers truly understand the deep value, strategic potential, and future direction of our platform. You won't just manage accounts—you will be the commercial driving force. In this pivotal role, you will own customer retention and expansion. You will act as a Trusted Advisor, developing long-term relationships and strategic success plans that ensure customers derive maximum value from Trustpilot’s products. Your expertise will be key to driving retention, minimizing churn, and maximizing growth within this critical home market. You will be part of our newly founded team focused on our Danish market and based in our Copenhagen HQ, working directly with Country Manager Ana Marija. If you are passionate about becoming a Trusted Advisor and actively growing a market that matters, this is your opportunity. What you'll be doing: * Take ownership of a customer portfolio for the Danish market, acting as the primary point of contact. * Analyze market trends and customer behavior within Denmark to identify opportunities for improvement and growth. * Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewal. * Develop and implement tailored strategies to enhance customer satisfaction and value delivery specifically for the Danish market. * Ensure a premium experience by understanding client objectives and KPIs, and ensuring Trustpilot delivers against them. * Increase renewal rates and reduce churn. * Identify and successfully pursue upsell opportunities and new revenue streams. * Act as a trusted advisor, advocating client needs to internal support, product, engineering, and sales teams. * Successfully onboard clients and ensure they fully utilize their paid subscription. Who you are: * Fluent in Danish and proficient in English. * 1-3 years of Sales/Account Management/Customer Success experience, preferably in software industries, digital or online marketing. * A genuine commitment to deeply understanding customer needs and exceeding expectations. You view customer success as a revenue driver. * Experience managing a portfolio of customer accounts with a focus on achieving a high renewal/retention rate. * Proven experience in B2B sales or account management with subscription-based models. * Ability to build and maintain strong relationships with multiple stakeholders. * You thrive in a team-based environment and are excited by the opportunity to work regularly with colleagues in a Copenhagen-based setting. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms  * Employee discounts to restaurants and shops Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! LI-JS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are part of an exploding industry and are expanding our team in Copenhagen. We are looking for an Account Manager for our Swedish Market to join us at our Head Office. Our team is vital to Trustpilot’s commitment to building trust and transparency. In this role you are responsible for retaining and growing a defined portfolio of existing customers. You act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: * Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. * Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. * Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. * Lead commercial and strategic conversations, including business reviews and contract discussions. * Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. * Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: * Fluency in Swedish & English  * Proven experience working with the Swedish market, with a strong understanding of local customer needs, buying behaviour, and market dynamics. * You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company. * Strong understanding of retention, NRR, upsell, and cross-sell motions. * Solid commercial awareness with the ability to link product value to customer outcomes. * Skilled at managing a large portfolio and keeping accurate account data in CRM systems. * Excellent communication, stakeholder management, and negotiation skills. * Comfortable analysing account performance data and forecasting renewals. * Able to work cross-functionally and thrive in a fast-moving, target-driven environment. * A good understanding of the digital advertising/search marketing industry – preferred. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms  * Employee discounts to restaurants and shops *   *   Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-JS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Summary Overview: Goal: Help grow Trustpilot by bringing new clients onto the world's largest independent consumer platform Key Responsibilities: Manage the full sales cycle, from generating leads to closing deals, and work collaboratively with internal teams to provide the best solutions for customers. Location: London, with a hybrid work setup (3 days in the office, 2 days remote). You will help our new business team expand globally. Our partners rely on us to enhance their visibility, establish their reputation, and boost their sales. If you share our values of being open, transparent and collaborative, and you are motivated by selling a solution you believe in, then read on… What you’ll be doing: * Generate new business opportunities with prospective clients by targeting various verticals in the UK market * Manage the entire sales cycle, from lead generation to closing * Work closely with your colleagues in Customer Success, Trials, Partnerships, Sales development and management to ensure that you offer the best solution to our customers * Collaborate with our marketing team to convert inbound leads from events, webinars and case studies * Build and manage a robust pipeline to meet and exceed your targets Who you are: * A drive to continuously learn and improve * Knowledge of a SaaS business model, e-commerce or an online reviews market * Proven ability to identify, engage and close deals with senior decision-makers * Familiarity with the e-commerce landscape and key industry players We are: * Our sales teams are highly collaborative. We’re a great place to work if you enjoy seeing your contributions recognised * Our culture is dynamic, and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house L&D team and individual career mapping * Creative thinkers. We want our employees to be creative and always champion new ways of working What’s in it for you: * A hybrid work set-up (3 days in the office, 2 days remote) * Competitive base salary with an uncapped commission structure + company bonus * 25 days holiday per year, increasing to 28 days after 2 years of continuous employment * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist * Pension and life insurance * Health cash plan, online GP, 24/7, Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more Independent financial advice and free standard professional mortgage broker advice (worth £495 in waived fees) Still not sure? We want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you! #LI-Hybrid #LI-RS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.