Monitor (Yarder) - Tiempo Parcial (Barcelona)

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. YOUR MISSION 💪 The Queue Manager is responsible for overseeing the effective flow, prioritisation and resolution of tickets across the IT managed service operation, ensuring work is managed in line with ITIL practices. This new role supports service stability and customer satisfaction by maintaining queue health, improving process adherence, coordinating escalations and driving timely resolution of incidents and service requests WHAT YOU’LL BE DOING 🎯 * Monitor and manage service queues to ensure incidents, requests and tasks are prioritised and allocated in line with agreed service levels. * Apply ITIL-aligned practices across Incident Management, Request Fulfilment, Problem Management and Major Incident support activities. * Review ticket backlogs, ageing items and breached cases, taking corrective action to restore control and improve throughput. * Coordinate with resolver groups, service desk analysts and technical teams to ensure accurate routing, timely updates and effective resolution. * Support escalation management for high-priority or business-critical issues, ensuring clear communication and appropriate ownership. * Maintain queue governance standards, including ticket quality, categorisation, prioritisation, documentation and closure accuracy. * Produce and analyse queue performance reports, identifying trends, bottlenecks and improvement opportunities. * Contribute to continual service improvement initiatives by recommending process, tooling and workflow enhancements. * Help ensure compliance with SLAs, OLAs and internal operational procedures. * Provide guidance and day-to-day support to analysts and coordinators on queue management best practice. * Reduction in backlog volume and ageing tickets * Improved SLA attainment and queue responsiveness * Higher quality ticket handling and reduced reassignments * Effective coordination during service peaks and priority incidents * Demonstrable contribution to continual service improvement outcomes WHAT EXPERIENCE WE THINK YOU’LL NEED 🚀 * Proven experience in an IT service desk, service operations or queue management role * Good working knowledge of ITIL principles, particularly Incident, Request, Problem and Change practices * Strong organisational skills with the ability to manage competing priorities in a fast-paced environment * Experience using ITSM tools to manage ticket workflows, reporting and service performance. * Strong attention to detail with a focus on data quality and process compliance * Ability to analyse operational data and turn findings into practical improvements. * Confident communicator able to work effectively with technical teams, stakeholders and customers * Demonstrated ability to coordinate escalations and maintain control during peak demand periods * ITIL Foundation certification preferred * Relevant experience in IT support, service operations or service management environments * Experience in managed services, enterprise IT or technical support environments would be advantageous     >  As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, > and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, > age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and > business need.

Senior Campaign Manager - East Midlands   Role Overview Reform UK is preparing for a general election by expanding the size of its campaign team. A crucial part of the new structure will be Senior Campaign Managers. Not only will the role encompass taking direct responsibility for the organisation of core ground campaign activities in a small number of key seats, it will also include responsibility for directly managing Campaign Managers who are performing the same tasks across other key seats. Core ground campaign activities include collecting Voting Intention data, delivering literature and running GOTV and Polling Day operations. Identifying local government candidates will be important too. To be successful in the role, you will need to be a natural people-person who is highly motivated and organised. Crucially, you’ll be capable of managing a team - leading by example, with a can-do attitude to fix problems and get the job done. We are seeking Senior Campaign Managers across all parts of the UK. Key Responsibilities: • Manage a team of Campaign Managers, ensuring they are focused on core ground campaign activities.  • Assessing progress against KPIs in order to deliver on the ground whilst also providing accurate and timely reporting. • Bringing your experience of campaigning to ensure problems are solved proactively wherever possible. • Lead and coordinate an ambitious but deliverable canvassing schedule within each of the seats in your area, ensuring high levels of accurate data is collected. • Organise the delivery of HQ- designed literature in your seats. • Work with branches to deliver both of the above. • Work with branches to engage volunteers in campaign activity. • Monitor campaign progress to ensure you are meeting the KPIs set for you by the Head of Campaigns. • Ensure adherence to legal and electoral requirements. What we're looking for: • Strong alignment to Reform UK and its values (essential) • Excellent organisational and administrative skills (essential). • Excellent communication and coordination abilities (essential) • Ability to work under pressure and to tight deadlines (essential) • Experience in political campaigning & election management (essential) • Knowledge of electoral law and timetables (essential) • Experience of managing a team (desirable) Applicant must hold a UK driving licence and have access to a vehicle.