Lead Community Manager

Support Team Lead

Volka

ABOUT OUR GAME Taonga: the Island Farm is an immersive exploration and adventure game set on a colorful tropical archipelago. What begins as a casual farming experience gradually evolves into a rich, multi-layered adventure. Players discover increasing depth through travel, story-driven quests, strategic battles, engaging mini-games, competitive events, and much more—transforming the game into a captivating midcore adventure with sophisticated mechanics. Taonga was launched as a browser game in 2016 and became an immediate success, beloved by players worldwide. With communities across different platforms, we entertain, delight and help our players to enjoy Taonga to the fullest. We are looking for an experienced Support Team Lead who will ensure stable and high-quality performance of our support team in a rapidly developing game environment. RESPONSIBILITIES 1. Ensuring high-quality, effective communication between the support team and players. 2. Managing crisis situations related to players and within the team, including game outages. 3. Handling payment disputes, GDPR requests, and complex escalated tickets. 4. Ensuring quality and comprehensiveness of knowledge bases for players. 5. Maintaining our ticketing systems. 6. Monitoring the technical condition of our games (using Grafana and other tools). 7. Maintaining and improving internal documentation and support team guidelines. 8. Managing and developing the support team, conducting regular performance reviews. 9. Collaborating closely with community managers, QA, game designers, and programmers. 10. Handling regular tickets and other basic support team tasks during periods of high workload. OUR IDEAL CANDIDATE 1. Has 2+ years of experience in customer support. 2. 1+ year of experience managing a team. 3. Advanced (C1) proficiency in written English 4. Able to make well-reasoned decisions under pressure 5. A passionate gamer with deep industry knowledge. The application process includes a test assignment. WHO YOU'LL BE WORKING WITH We are a high-performing team of professionals who thrive in a focused environment. We achieve exceptional results through rigorous planning and disciplined execution, which allows us to deliver outstanding quality while protecting our time of leisure and rest. Gaming is an inherent part of our lives. With a wide range of tastes across genres, we keep fresh the understanding of what it's like to have fun in a game. Together we apply this knowledge to create experiences full of joy and wonder for our players. WHERE YOU'LL BE WORKING AT We work on-site in a modern business building in Limassol. We like a lot of space and a lot of air, and we built our office to create a calm and comfortable environment, conductive to the state of flow. VOLKA BENEFITS ✈️ Relocation Support: Moving countries is stressful. We handle the tickets, accounts and permits for you and your family. We provide temporary accommodations while you're getting settled, cover the first rent of your own apartment and help with necessary furnishings. 🌿 The Office: A beautiful modern workspace with convenient parking and a kitchen well-stocked with fresh fruit, drinks and snacks. 🧑‍⚕️ Medical Insurance: We provide top-tier medical insurance for you, your partner and children. 📊 Provident Fund: Ability to join the company's Provident Fund programme which allows you to save for your future with additional company contributions. 🥗 Paid Lunches: A monthly allowance to order healthy and nutritious lunches from your favorite venues on Wolt. 🚌 School Fee Benefit: A subsidy for each child to cover childcare or tuition fees, including summer camps and extracurricular activities. 🏀 Sports Benefit: Membership in the company-wide programme with access to the best gyms and sports centers. 📚 L&D Options: Opportunity to take courses and certifications to improve your skills. 🌍 Language Learning + Naturalization Support: Monthly budget for English or Greek classes with your preferred tutor. And once you're ready to call Cyprus your home we'll help navigate the path to naturalization. 🎁Annual Bonus: 13th Salary paid towards the end of the year to all VOLKA employees. Most importantly, in Volka you will find a warm and welcoming community of open, friendly people with a wide variety of interests, passion for games and a positive outlook on life. If we sound like a good fit for you, then you may be a good fit for us.

Immigration Specialist

Volka

ABOUT OUR GAME Taonga: the Island Farm is an immersive exploration and adventure game set on a colorful tropical archipelago. What begins as a casual farming experience gradually evolves into a rich, multi-layered adventure. Players discover increasing depth through travel, story-driven quests, strategic battles, engaging mini-games, competitive events, and much more — transforming the game into a captivating midcore adventure with sophisticated mechanics. We’re hiring an experienced Mid-Senior Immigration Specialist to lead and coordinate all aspects of employee immigration lifecycle and mobility. You’ll play a key role in creating a smooth and positive experience for international employees, guiding them through every stage of the immigration journey, from pre-arrival and onboarding to ongoing employment. RESPONSIBILITIES * Manage corporate immigration and mobility processes for international employees and their dependents, including: * work permits; * visas; * residence permits; * relocations; * naturalization. * Prepare and submit immigration applications and supporting documentation (e.g., EU Blue Card Permits, hosting visas, e-visas, and non-domicile applications). * Advise employees and their families on immigration, relocation, onboarding, and offboarding matters. * Support employee relocations, including assistance with bank account setup and obtaining official documents. * Liaise with government authorities, embassies, external legal/immigration providers, and internal stakeholders; attend authorities when required for submissions, collections, and follow-ups. * Monitor visa and permit expirations and maintain accurate immigration records. * Ensure compliance with immigration, labour, and regulatory requirements in Cyprus and the rest of the world. * Track legislative changes and provide guidance on immigration risks, policies, and processes. * Develop immigration procedures and collaborate with HR, Administration, and external stakeholders to support employee mobility. REQUIREMENTS * Excellent Knowledge of Greek & English language. * Minimum of 3–5+ years of dedicated, hands-on Cyprus immigration experience (ideally a blend of provider/law-firm side and corporate in-house global mobility). * Advanced proficiency in data tracking systems (Excel/Notion/HRIS trackers) with exceptional organizational and time-management capabilities. * Knowledge of local labour law. * Handle sensitive employee and legal information securely and with confidentiality. * Previous experience preparing and successfully submitting employment permit applications (BCR/foreign interest companies). WHO YOU'LL BE WORKING WITH At Volka, you’ll work both independently and collaboratively when needed, in a respectful and supportive environment that values your ideas and well-being. To succeed, you’ll need to stay organized, keep learning, and consistently bring your best to help achieve shared goals with the team. Gaming has always been a big part of our lives. With our love for different genres, we never lose sight of what makes a game truly fun. We bring that passion into everything we create – making joyful, exciting experiences for players everywhere. WHERE YOU'LL BE WORKING AT Located in a historic three-story building in the heart of the city, our office offers a fresh, welcoming atmosphere – the perfect environment to feel inspired while staying focused and productive. ADDITIONAL PERKS 🧑‍⚕️ Medical insurance: We provide top-tier medical insurance for you, your partner and children. 📊 Provident Fund: Ability to join the company's Provident Fund programme. 🥗 Paid Lunches: A monthly allowance to order healthy and nutritious lunches from your favorite venues on Wolt. 🚌 School Fee Benefit: A subsidy for each child to cover childcare or tuition fees, including summer camps and extracurricular activities. 🏀 Sports Benefit: Membership in the company-wide programme with access to the best gyms and sports centers. 📚 L&D Options: Opportunity to take courses and certifications to improve your skills. 🇬🇧 Language Learning: A monthly benefit for English language classes with your preferred tutor. 🎁Annual Bonus: 13th Salary paid towards the end of the year to all VOLKA employees. Most importantly, in Volka you will find a warm and welcoming community of open, friendly people with a wide variety of interests, passion for games and a positive outlook on life. If we sound like a good fit for you, then you may be a good fit for us.

Lead Product Manager, Payments

Welltech

Who Are We? Welltech is a global wellness technology company with Ukrainian roots. Our mission is to build and scale wellness apps globally through state-of-the-art, tech-driven performance marketing. We are one of the most established players in the wellness app space, and we are accelerating. Over 25.5 million people across the world use our apps — Muscle Booster, Yoga-Go, and WalkFit — to build healthier habits, move more, and feel better every day. Every subscription represents a real person making a real change in their life, and we take that seriously. With 500+ people across hubs in Cyprus, Ukraine, Poland, Spain, and the UK, we combine the scale of a market leader and the drive of a team that's just getting started. What We're Looking For We are looking for a Head of Product for our Payment Platform who dreams of building and owning an ambitious internal payment product, defining the product vision, and forming a team focused on business results. Key Responsibilities: * Take ownership of the product vision on an internal payment platform. * Drive checkout optimization initiatives, including experimentation and conversion rate improvements. * Continue building the internal payment platform to meet company and business needs. * Define product timelines and goals. * Create initiatives and agree on cross-functional targets. * Create and product plans and roadmaps in collaboration with senior management and colleagues. * Deliver product strategy and roadmap * Manage product launch planning and set expectations for the delivery of new features. * Implement a data-driven culture: from idea evaluation to tracking feature performance. * Bring together other product and cross-functional teams to achieve desired results. * Evaluate market competition by comparing company products against competitors. * Launch new complementary products to expand the capabilities of the core platform. * Communicate product changes to all company stakeholders. * Coordinate integrations and launches with payment providers. * Lead a team of Payment Product Managers to achieve results Skills and Experience: * Experience building payment platforms is required. * Experience obtaining PCI DSS certification and deep knowledge of recurring payments and billing systems are a plus. * At least 5 years of experience in product management within dynamic and agile environments. * Proven ability to collaborate with cross-functional teams, such as engineers, designers, marketers, analysts, etc. * Excellent interpersonal skills and the ability to influence managers and other teams. * Strong business acumen and a genuine passion for using data to drive decision-making. Candidate journey ⭕️ Recruiter call --> ⭕️ Meet the Hiring Manager --> ⭕️ Test Task --> ⭕️ Final Interview Check out some of our products Muscle Booster — https://musclebooster.fitness/ Yoga-Go — https://yoga-go.io/ WalkFit - http://walkfit.pro