Full Time Express Service Technician

Customer Service Advisor

Carvana

About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s  process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.  Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! About the team and position We're looking for a Service Advisor to join our growing team. You will be the primary point of contact for service customers at Carvana Chrysler, Dodge, Jeep, and Ram. You'll guide them through the maintenance and repair process, ensure an exceptional customer experience, and act as the liaison between our technicians and customers. If you are detail-oriented, have a strong work ethic, and are passionate about automotive care, we want to talk to you. What you’ll be doing * Greet customers in a friendly and professional manner upon arrival. * Consult with customers to understand vehicle concerns and clearly document issues on Repair Orders (ROs). * Advise customers on recommended services and maintenance based on OEM guidelines, technician findings, and vehicle history. * Provide accurate cost and time estimates for service work. * Maintain constant communication with customers regarding repair status, additional recommendations, and any delays. * Coordinate with technicians, parts department, and service manager to ensure timely completion of work. * Ensure all warranty and manufacturer processes are followed correctly. * Perform vehicle walk-arounds and assist with loaner or shuttle coordination if needed. * Follow up post-service to ensure customer satisfaction and encourage survey completion.   What you should have * 3+ years of experience in a Customer facing role * Proven experience as a Service Advisor, ASM, or similar role in an automotive dealership or reputable independent shop. * Strong knowledge of vehicle systems, especially Chrysler, Dodge, Jeep, and Ram models, is a plus. * Excellent customer service, communication and time management skills. * Ability to work in a fast-paced, team-oriented environment. * Strong organizational and multitasking abilities while maintaining high standards. * Proficiency with dealership DMS (Tekion) and scheduling software. * Valid driver’s license and clean driving record. What we’ll offer in return * Full-Time Position with a competitive hourly wage * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country   Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver's license * A clean driving record  * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * May be required to work overtime and weekends. * Frequent standing and sitting with varying periods of each * May at times require working different shifts Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.    Legal stuff Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.   Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.   Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Master Service Technician

Carvana

About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s  process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.  Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for! Carvana Chrysler Dodge Jeep Ram of Dallas Texas is a factory-authorized Stellantis dealership adding an experienced Tech III to our shop. We are a full-service repair facility performing engine, transmission, diesel, drivability, warranty and electrical repairs — not just maintenance work. This is a true dealership service department handling customer-pay and warranty repairs, recalls, and module programming. This is not a recon or inspection facility. What you’ll be doing • Diagnose customer concerns and perform proper repairs • Engine and powertrain repairs • Transmission repairs • Diesel (Cummins) repairs • Warranty and recall repairs • Check engine and drivability diagnostics • Module programming and software updates using wiTECH • Communicate repair findings to advisors using digital inspections and video • Follow factory repair procedures and service information What you should have • Dealership technician experience preferred (CDJR strongly preferred) • Phase 3 Certified Stellantis technician  • Ability to perform main line repairs and diagnostics • Comfortable using factory scan tools and service information • Ability to diagnose before replacing parts • Strong work ethic and team attitude • Valid driver’s license • ASE certifications not required Shop environment • Steady service traffic and consistent workflow • Mix of customer-pay and warranty work • Advisors and management support proper diagnostics • Parts department support for quick turnaround • Leadership involved daily in dispatch and approvals • Stable technician team Compensation & Opportunity • Flat-rate pay with strong hours opportunity • Top pay offered for the right technician • Factory training and certification through Stellantis • Career path to master technician and future shop leadership roles Why technicians choose us Our dealership offers steady work without the chaos of large metro stores. Our goal is simple — support our technicians so they can diagnose correctly, flag hours, and build a long-term career. What we’ll offer in return * Full-Time Position with a competitive flat rate * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country * Backed by Carvana, recognized on the 2026 Forbes America’s Best Large Employers list * Growth opportunities Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver's license  * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * Frequent standing and sitting with varying periods of each * May at times require working different shifts * Lift up to 60 pounds frequently * Walk up to three miles each day Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.  Legal stuff Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Regional Operations Manager

Carvana

ABOUT CARVANA At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise. ABOUT THE ROLE The Regional Senior Manager, Dealership Operations leads Carvana’s fixed operations performance across multiple service centers in the East region. This leader owns regional P&L, throughput, labor efficiency, parts performance, and customer experience. They are accountable for consistent execution and results across every location. This is a multi-site leadership role focused on building capable site leaders, standardizing how the network operates, and balancing capacity against demand from site to site. WHAT YOU’LL BE DOING * Own regional P&L — revenue, labor efficiency, gross profit, and customer experience across all sites in the region. * Manage and develop store level GMs (typically 3–4 sites); hold each site leader accountable to targets and grow their capability. * Review site and regional KPIs and drive action plans where sites are off target; identify underperforming sites early and close the gaps. * Ensure consistent SOP execution across all sites and partner with the Implementation & Training team on rollout of new processes and tools. * Balance capacity against demand across sites, coordinating with centralized teams so volume and repair mix match each site’s capacity. * Resolve cross-site issues and partner with central functions on behalf of the region. * Run the regional operating cadence: weekly action planning, weekly targets reviews, and the monthly forecast & actuals review. * Maintain alignment with OEM (particularly Stellantis) warranty, recall, and CSI programs, and uphold safety and compliance standards across all sites. * Represent regional performance, risks, and investment needs to corporate leadership. WHAT YOU SHOULD HAVE * 7+ years of leadership experience in Fixed Operations, including multi-site or regional responsibility; Stellantis experience strongly preferred. * Proven track record managing P&L across multiple locations and exceeding OEM CSI, gross profit, and operational goals. * Demonstrated success developing and managing site-level leaders. * Strong knowledge of Stellantis systems (DealerConnect, wiADVISOR, STAR Parts, Mopar standards) strongly preferred. * Strong business acumen with the ability to manage regional P&L, budgets, and forecasts. * Exceptional leadership and communication skills, with the ability to drive results through others. * Willingness to travel regularly between sites within the region. WHAT WE’LL OFFER IN RETURN * Full-Time Position with a competitive salary * Medical, Dental, and Vision benefits * 401K with company match * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more * A great wellness program to keep you healthy and happy, both physically and mentally * Access to opportunities to expand your skillset and share your knowledge with others across the organization * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development * A seat in one of the fastest-growing companies in the country OTHER REQUIREMENTS To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak and understand English * Must be at least 18 years of age * Must have a valid driver’s license * A clean driving record with no more than two moving violations or DUI’s in the last three years * The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions * Will be required to use personal protective equipment to prevent exposure to hazardous materials * May be requested to work overtime and weekends for special programs and events * Regular travel between service centers within the region * Lift up to 40 pounds frequently * Walk up to three miles each day Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. LEGAL STUFF Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.