Operations Associate, Flexdrive

About Carvana  At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer’s driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.  For more information on Carvana and our mission, sneak a peek at our company introduction video.  About the team and position  Carvana’s Market Operation department is known for its team-oriented, fast-paced environment. We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don’t forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.  What you’ll be doing  Mom’s wear a lot of hats, they manage logistics, inventory quality, scheduling, registration paperwork, customer experience, employee experience, community outreach, and both mentoring and training programs. It can be an autonomous job that requires good decision-making skills, but the growth potential is tremendous and you’ll always have a direct link to leadership at Carvana’s home office in Phoenix. In return for your hard work, you'll have an opportunity to work at one of the fastest-growing and most creative technology companies around, helping us promote a life-changing product and develop a world-class team. Other duties as assigned.  What you should have  * A Bachelor’s degree from an accredited undergraduate institution.  * At least five years of relevant experience in team leadership roles managing multiple employees.  * Experience handling logistics.  * An ability to operate in ambiguity with the grace of a gazelle…not the gazelle being hungrily chased by a lion, but the one bounding effortlessly through an open African savanna. *  An appreciation for differences of opinion. * The savvy to manage employee and customer experience, as both will get messy at times, and to thrive in these situations by making interactions rewarding for all involved.  * The skills to examine processes and develop creative solutions. * An understanding that things will change. We need to know you are okay with that. * A willingness to roll up your sleeves, take on new assignments, and juggle many things at once.  In other words, you’re a multitasking wizard!  What we’ll offer in return  * Full-Time Salary Position * Medical, Dental, and Vision benefits.  * 401K with company match.  * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. * A great wellness program to keep you healthy and happy both physically and mentally. * Access to opportunities to expand your skill set and share your knowledge with others across the organization. * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. * A seat in one of the fastest-growing companies in the country.  Other requirements  To be able to do your job at Carvana, there are some basic requirements we want to share with you.  * Must be able to read, write, speak, and understand English.  * The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours). * Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat. * Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50 lbs. * Frequent driving requires excellent visual activity and manual dexterity. * Requires to work in outdoor weather conditions. * Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. * Frequently communicates with customers and must be able to exchange accurate information.  Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.  Legal stuff  Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.  Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?  Shift Requirement: This role requires an 8-hour shift between 11:00am and 9:00pm, Monday through Saturday, with rotating days off per week.   Unlock Your Earning Potential! We offer a competitive starting hourly rate of $19/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: * Pay Range: $19.00-$21.00 hourly * Starting Pay: $19.00/hr * At 3 Months: $19.50/hr * At 6 Months: $20.00/hr In your first year, you can progress from $19/hr to $21/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy a $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.  Benefits + Perks: We continually invest in our team members’ success because when our team members grow, we grow. Here is how we invest in you:  * Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons * Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. * Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. * Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)  * Education Support:  We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! * Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount! * Professional Development: Extensive internal growth and professional development opportunities * And more! About the Role:  As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appointment-based shoppers in our Dallas showroom. You’ll play a critical role in delivering a world-class, customer-first vehicle buying experience in a transparent, single-price, no-haggle, and low-pressure environment—a core part of what makes Carvana different. Customer Advocates embody Carvana’s values of transparency, trust, and simplicity. They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect and empathy. Advocates enjoy making meaningful connections, offering expert guidance, and ensuring every customer walks away feeling confident, cared for, and excited about their new vehicle. Who You Are:  * Passionate about providing exceptional customer service. * Detail-oriented and organized, with a strong sense of ownership and accountability. * Excellent communicator, both in-person and digitally. * Comfortable quickly learning new platforms and systems. Knowledgeable or eager to become an expert in CDJR products and automotive trends. Key Responsibilities: IN-SHOWROOM CUSTOMER EXPERIENCE * Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up. * Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences. * Finalize vehicle selection and support order placement from dealership inventory or online platforms. * Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information. CUSTOMER NURTURE AND SALES SUPPORT * Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful action-oriented customer support * Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup. Be customers’ go-to source for vehicle-related questions, ensuring customers feel confident and informed in their purchase decisions. * Guide customers through real-time in-dealership carvana.com sales using Carvana’s proprietary tools such as Carma and Cruise Control. * Guide customers through the Carvana New Car pickup and STC drop-off processes * Engage in B2B sales by building relationships with local businesses to drive fleet sales for CDJR. POST-SALE RELATIONSHIP MANAGEMENT * Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries). * Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships. INVENTORY & LOT MANAGEMENT * Maintain a clean, organized, and visually appealing sales lot. Ensure vehicles are neatly parked, aligned, and merchandised with proper key tags and clean interiors/exteriors. Regularly review and scan inventory to ensure high quality and accurate location tracking.   LEGAL STUFF This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.