Senior Customer Delivery Manager

Senior Staff Backline Engineer - Data & AI

Databricks

P-1381 At Databricks, we are passionate about enabling Data & AI teams to solve the world's toughest problems - from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers, we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for data interaction to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. ABOUT THE TEAM: The Backline Engineering Team serves as the critical bridge between Frontline Support and Engineering. We handle complex technical issues and escalations across the Data and AI ecosystem. With a strong focus on customer success, we are committed to delivering exceptional customer satisfaction by providing deep technical expertise, proactive issue resolution, and continuous platform improvements. We emphasise automation and tooling to enhance troubleshooting efficiency, reduce manual efforts, and improve the overall supportability of the platform and the health of our products. By developing smart solutions and streamlining workflows, we drive operational excellence and ensure a delightful experience for both customers and internal teams. WHAT YOUR IMPACT WILL BE: * Deep Dive Troubleshooting: Conduct deep-dive forensics into Spark core internals and the broader Databricks Data and AI ecosystem to resolve high-priority architectural failures and complex system anomalies. * Root Cause Analysis: Perform advanced code-level analysis and resource profiling to identify and mitigate systemic root causes, ensuring the stability and reliability of high-scale production workloads. * Architectural Optimization: Optimise architectural performance across the Data and AI stack by refining execution parameters and enforcing best practice strategies to maximise resource efficiency and throughput. * Product Improvements: Analyse global issue trends and patterns to partner directly with Product Engineering, influencing the product roadmap and driving initiatives that enhance long-term supportability. Scalability & Tooling: Develop reproduction frameworks, automated workflows, and AI-driven diagnostic tools that translate complex backline findings into standardised resolution paths to empower and scale the broader organisation. WHAT WE LOOK FOR: We are looking for customer-obsessed candidates with 10+ years of relevant experience, including deep expertise in one of the following three specialized tracks, along with proven experience in managing both customers and technical stakeholders. Since each track calls for a different set of technical capabilities, we’re looking for excellence in one area rather than proficiency in all:  * Data Engineering Track: Expertise in large-scale big data solutions and ETL pipelines using Spark, Delta Lake, or Hive. Strong experience troubleshooting failures, diagnosing performance issues, and identifying root causes. Demonstrated problem-solving ability and understanding of data engineering best practices to ensure reliable, efficient workflows. Solid hands-on programming skills in Python, SQL, or Scala. * Product Supportability Track: Deep understanding of distributed system internals. Ability to perform code-level root-cause analysis and profiling (using metrics and heap/thread dumps) in Java, Scala, or Python. Proven record of contributing to bug fixes and mentoring other engineers. * AI Track: Experience with large-scale machine learning and generative AI systems, including LLM-based applications and agent-driven workflows. Strong grasp of model training, evaluation, and deployment in distributed environments. Experience managing the ML lifecycle, including governance and operationalisation. Skilled in diagnosing and optimising distributed ML workloads for performance and scalability.     Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Local Pay Range $170.40—$255.60 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Senior Customer Delivery Manager

Outsight

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.   Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain. You can find below an interesting link about who we are and what we do : Insights about Outsight   Our Passenger Flow Traffic Monitoring solution is trusted by the world’s leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports.   Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW.     Context     We are seeking a Program and/or Engagement Manager to drive multiphase software and hardware deployments from kickoff to customer success transition. In this role, you’ll be responsible for end-to-end program management, project financial health, and the ultimate transition to the Customer Success stage. Because Outsight sometimes sub-contracts hardware installation and civil engineering design during deployments, we are looking for someone who is comfortable managing sub-contractors and has experience with contract management. You will simultaneously manage 2 to 5 enterprise customer engagements, depending on the project's scope and complexity.   Responsibilities   End-to-End Delivery: Drive multiphase software and hardware customer implementations effectively, ensuring all deadlines and contractual deliverables are met on time and within scope. Engagement Management: Manage customer engagement during implementations, maintain close relationships with client executive teams, and effectively address and resolve escalations. Customer Success: Oversee account transitions to Operations, ensuring successful hypercare, software utilization ramp-up, and continuous engagement. Identify stakeholders within the existing customer portfolio, and provide insights on customer needs and upcoming projects to the sales team. Subcontractor Management: Manage subcontractors responsible for hardware, electrical, and other wiring installations. Program Management: Facilitate standard project management methodologies for all implementations, including, but not limited to: Leading kickoff calls to provide a clear overview of the implementation project. Presenting deployment solutions effectively to diverse stakeholder groups and engaging with senior enterprise executives on both technical and business topics. Supporting technical teams in analyzing and resolving technical issues that arise during implementation. Conducting weekly status meetings and calls with customers to review progress, obstacles, and upcoming tasks. Delivering remote (and occasionally on-site) training sessions tailored to the end user. Managing post-implementation hypercare to ensure deployment success before transitioning to the customer success process (owned by this position). Project Finance: Manage the financial aspects of software and hardware implementation projects. Monitor project cash flow (revenue and costs), track revenue recognition events, and coordinate with Sales Operations to trigger invoices and purchase orders.   Requirements for the role   7+ years of experience. Ideally, including 2+ years with practical experience in a Technical role - Civil Engineering and Construction Management, Network, Electrical, Industrial or Mechanical Engineering. 3+ years of managing construction sub-contractors, Electrical and other wiring Installation sub-contractors, HVAC, or similar fields. 5+ years in a client-facing delivery role, preferably within a B2B SaaS or deep-tech environment, involving IT Hardware and/or SaaS deployments. 2+ years experience in a Customer Success role. 3-5+ years of Project management with multi disciplinary teams. Project management certification such as PMP, Prince2 - Good to have but not mandatory. Why join us?     Be part of the team pioneering Spatial Intelligence solutions at unprecedented scale—the breakthrough technology transforming how the world’s most prestigious airports, infrastructure operators, and smart cities understand and optimize physical flows.   As a 7-time Gartner-recognized category-defining leader with dozens of global awards including “Edge AI Product of the Year,” “LiDAR Leader Award,” “CES Best of Innovation” and many more, we’re backed by 37 patents and deployments with the most prestigious (and challenging) customers across four continents.   Join our international team of world-class experienced engineers and business leaders solving humanity’s most complex spatial challenges, from passenger flow optimization to autonomous robotics coordination, while working at the cutting edge of 3D AI, LiDAR perception, and real-time analytics.   Supported by investors including BNP Paribas, BPI France, Energy Innovation Capital and Demeter who back our long-term vision, this is your opportunity to shape how physical and digital worlds interact, with the resources, growth trajectory, and technical challenges that will accelerate your career in ways traditional companies cannot offer.   Outsight is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Outsighters don't make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Outsight also strives for a healthy and safe workplace, and prohibits harassment of any kind. If you have a disability or special need that requires accommodation, please let us know.

Senior Customer Success Manager (m/w/d)

myhotel.team

DEINE AUFGABEN Unsere größten Accounts — dein Revier: * Du verantwortest die strategisch wichtigsten Hotelgruppen in unserem Portfolio: Retention, Renewal und Expansion liegen in deiner Hand. * Du baust Beziehungen bis auf Entscheider-Ebene auf und wirst zum vertrauten Ansprechpartner, den ein Kunde anruft, bevor es brennt. * Du überzeugst die Menschen, auf die es im Hotel ankommt — allen voran General Manager und Sales: Du übersetzt, was unsere Plattform leistet, in die Zahlen, die zählen — Auslastung, Konversion, GOP. * Du bist die Eskalationsinstanz für kritische Situationen bei Top-Accounts: ruhig, strukturiert, lösungsorientiert. * Du führst Quarterly Business Reviews und strategische Reviews, die mehr sind als ein Status-Update. * Du sorgst für messbare Adoption und echten Mehrwert über alle Häuser einer Gruppe hinweg. Darüber hinaus: * Du gibst dein Wissen an die Kolleg:innen weiter, die aus der bisherigen Delivery in Customer-Success-Rollen hineinwachsen, und unterstützt unsere Director Customer Delivery und die Geschäftsführung bei der Weiterentwicklung des Teams. * Du bringst Best Practices aus echtem SaaS-Customer-Success ein und spielst strukturiertes Feedback aus dem Kundenalltag an Product und Sales zurück. Ehrlich gesagt: Diese Rolle dreht sich zuerst um deine Kunden — die größten Hotelgruppen in unserem Portfolio. Wir stecken mitten im Wandel vom Outsourcer zum Hospitality-Tech-Unternehmen, nicht jeder Prozess ist fertig, und an der einen oder anderen Stelle gestaltest du mit. Aber der Kern ist klar: Du führst die großen Accounts, nicht ein Projektbüro. Abgrenzung: Reines Onboarding, Expansion-Vertrieb und Convention-Sales-Spezialistenthemen sind eigene Rollen im Team. Du arbeitest eng mit ihnen zusammen, aber dein Fokus ist und bleibt die strategische Betreuung der großen Accounts. DEIN PROFIL * Mehrere Jahre Erfahrung in Customer Success oder Key Account Management in B2B-SaaS, davon nachweislich mit großen, strategischen oder Enterprise-Accounts. * Eine von zwei Grundlagen bringst du sicher mit: entweder tiefes Verständnis der Hotellerie und ihrer Systeme (PMS, CRM, Buchungs- und Event-Tools) oder solide SaaS-Customer-Success-Erfahrung im Enterprise-Umfeld. Das Idealprofil vereint beides — Customer Success in einem Hospitality-Tech-Unternehmen. * Du hast CS-Prozesse nicht nur ausgeführt, sondern mitgebaut oder grundlegend geprägt. * Du gibst dein Wissen gern weiter und entwickelst weniger erfahrene Kolleg:innen mit — ohne dass das dein Kerngeschäft wird. Deine großen Accounts kommen zuerst. * Du arbeitest datenbasiert — Health Scores, NRR, Churn und Adoption sind für dich Steuerungsgrößen, nicht Vokabeln. * Du hast in dynamischen, schnell wachsenden Unternehmen gearbeitet, idealerweise Startup oder Scaleup, und kennst das Tempo und die dünne Personaldecke. * Konfliktfähig und souverän auf Entscheider-Ebene: Du sagst auch einem Kunden oder einer Führungskraft unbequeme Dinge, ohne die Beziehung zu verbrennen. * Verhandlungssicheres Deutsch und Englisch — unsere größten Kunden sind international. Ein Pluspunkt, kein Muss: Erfahrung mit internationalen Hotelgruppen. Erfahrung im Aufbau oder in der Führung eines CS-Teams. Bestehendes Netzwerk in der Hospitality-Branche. WARUM WIR? Wir sind das Technologieunternehmen, das den Gruppen- und Veranstaltungsverkauf in der Hotellerie neu denkt. Was heute über Posteingang, Excel und Telefon läuft, macht unsere Plattform Rocket zu einem durchgängigen, KI-gestützten Prozess — von der ersten Anfrage bis zum unterschriebenen Vertrag. Europäische Hotelgruppen führen ihren Gruppenverkauf bereits darüber. Das bedeutet für dich: Du arbeitest nicht trotz KI, sondern mit ihr. Wer bei uns anfängt, gibt Feedback, das in Produktentscheidungen einfließt — und versteht irgendwann, warum ein Prompt besser funktioniert als ein anderer. Und weil wir schnell wachsen, ist vieles bei uns noch im Entstehen. Manche Antwort lautet ehrlicherweise „das bauen wir gerade noch”. Genau darin liegt die Chance: Du triffst auf Freiräume statt auf fertige Strukturen, und was du hier aufbaust, trägt deine Handschrift. WAS WIR BIETEN * Arbeit mit echter KI-Technologie auf internationalem Niveau — nicht als Pilotprojekt, sondern als Geschäftsmodell. * Echter Gestaltungsspielraum. Deine Ideen landen nicht in einem Ideenbriefkasten, sondern in der nächsten Iteration. * Kurze Wege zur Geschäftsführung. Entscheidungen fallen in Tagen, nicht in Gremienschleifen. * Wachstum, das du mitgehst. Wir bauen gerade die nächste Unternehmensphase — mit Rollen, Verantwortung und Perspektiven, die es vor einem Jahr noch nicht gab. * Hauptarbeitsort Leipzig mit regelmäßiger Büropräsenz und flexiblem Homeoffice-Anteil. Hybride Modelle sind bei uns gelebte Praxis, nicht die Ausnahme. * Unbefristeter Vertrag, Vollzeit. * Leistungsprämien für nachweisbare Erfolge. * Mehrtägige Teamevents an Orten, die tatsächlich Spaß machen. SO LÄUFT UNSER BEWERBUNGSPROZESS 1. Intro-Interview — wir lernen uns kennen, du erfährst, wo wir stehen und wohin wir wollen. 2. Case Study oder Technical Study, je nach Rolle — ein echtes Problem aus unserem Alltag, das wir gemeinsam durchgehen. 3. Interview mit deiner künftigen Führungskraft und, je nach Position, mit unseren Gründern. Vom ersten Gespräch bis zur Entscheidung vergehen bei uns maximal vier Wochen. Und du hörst in jedem Fall von uns — auch dann, wenn es diesmal nicht passt.