General Manager - Denmark

ABOUT UPSUN (FORMERLY PLATFORM.SH)  Upsun is the cloud application platform humans and robots love. It is built for today’s hybrid teams, where AI agents write and test code and humans focus on solving the problems that really matter. Developers, DevOps engineers, and platform teams use Upsun to build, ship, and scale confidently without wrestling with backend infrastructure. We give you your time back. You get: * Predictable performance, even at scale * Secure, compliant environments by default  * Real-time observability and profiling built in * Cloning, configuration, and provisioning in seconds  * AI-ready features that plug directly into your stack The name says it all. "Up" means uptime, reliability, and acceleration. "Sun" reflects our follow-the-sun-support, a 24x7, globally distributed support team keeping the lights on while you rest. Our core belief is that software should power brighter solutions and greater innovation. Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed to open source and an open, welcoming environment. Our team spans the globe and the experience spectrum. What's our commonality, our cultural fabric? A curious spirit and a thirst for knowledge; an eagerness for innovative ideas and cultures. We believe we can build anything together in an environment that frees you to do your best work. Our values:  🌿 We make a positive impact. ✨ We aim for the stars. 💚 We care for each other.  IMPACT OF A SENIOR ACCOUNT EXECUTIVE As a Senior Account Executive at Upsun, you play a key role in driving new customer growth by identifying, engaging, and closing high-potential accounts across Benelux and the Nordics. You help organizations discover the value of Upsun’s cloud application platform by building trusted relationships, understanding complex business needs, and guiding prospects from initial interest through long-term partnership. Reporting to the General Manager, EMEA, you own the full sales cycle,  from prospecting and qualification to closing and account expansion. You collaborate closely with Marketing, Solutions Architects, and Customer Success to deliver a seamless buyer experience and consistently exceed revenue targets in a competitive, technical market. This is a quota-carrying, individual contributor role for a strategic, customer-centric seller who thrives in complex sales environments. You bring curiosity, discipline, and a growth mindset to your work, continuously refining your approach to drive pipeline, close meaningful deals, and support sustained customer success. WHAT TO EXPECT * Territory & Account Strategy: Create and execute a tailored plan to achieve corporate objectives within new and existing client accounts across the Benelux and Nordic region, aligned with our ideal customer profile and value proposition. * End-to-End Sales Ownership: Manage the full sales cycle from prospecting through deal closure, including assessing buying intent and tracking customer and transactional data in Salesforce. Cross-Functional Collaboration: Partner closely with Solutions Engineering, Sales Operations, Legal, Customer Success, and other internal teams to ensure effective coordination and support throughout the sales process. * Product Demonstrations: Deliver compelling product demonstrations to prospective customers, either independently or alongside a Solutions Architect, tailored to both technical and business audiences. * Market & Competitive Insight: Stay informed on competitor offerings, industry trends, and product innovation within the Benelux and Nordic market to strategically position Upsun. * Stakeholder Communication: Foster strong, clear communication with management, customers, partners, and internal teams, including pre-sales and onboarding staff, and actively participate in strategy and customer care initiatives. * Forecasting & Deal Execution: Accurately forecast pipeline activity and successfully close new business by clearly differentiating Upsun from competing solutions. * Revenue Growth & Pipeline Management: Drive new subscription revenue by building and managing a robust pipeline, taking full ownership of strategy and results within your territory. * Regional Travel: Travel as needed within Benelux and the Nordics (mainly Denmark, Sweden and Norway; occasionally Finland) to support sales efforts and deepen customer relationships. WHAT YOU BRING * 5+ Years of Technology Sales Experience: Demonstrated success in technology-focused B2B sales environments, with substantial experience selling into both the Benelux and Nordic countries. * Tenacity and Target-Driven: Tenacious in pursuit of sales targets, with a strong desire to consistently exceed expectations. * Strong Value-Selling Approach: Passion for resolving customers’ business challenges beyond relationship management, using technology alongside self-direction and resourcefulness. * Growth Mindset: Demonstrates a sustained commitment to continuous improvement. Actively pursues learning opportunities, solicits feedback proactively, and embraces coaching as a catalyst for performance acceleration. * Technological Acumen: Quickly grasps new technological concepts, with a strong interest in cloud platforms, developer tools, and modern application architectures. * Pipeline Generation: Strong experience generating sales pipeline, identifying leads, and nurturing prospects through to contract signature. Communication and Interpersonal Skills: Excellent verbal and written communication abilities, with the confidence to engage effectively with both technical and business stakeholders. * Team Collaboration: A team player with a positive attitude, eager to collaborate within a diverse, global team setting. Sales Methodologies: Demonstrable experience closing new clients using Solution Selling and Value-based selling techniques. Familiarity with MEDDIC / MEDDPICC is preferred. * Self-Starter: Independent and proactive, able to initiate and drive opportunities forward while contributing to a global sales organization. CRM Proficiency: Experience using CRM tools, preferably Salesforce, to manage pipeline, forecasting, and customer relationships. * Language Skills: English with extra credit for Dutch, Danish or Swedish * Travel Requirements: Willingness to travel as required to meet business needs (approximately 25–30% of the time)   Bonus Points * Experience with platform-as-a-service (PaaS), cloud technologies, or developer-focused products. * Language Skills in Dutch, Danish, French or Swedish * Exposure to CI/CD pipelines, cloud hosting, or modern application development workflows. WHERE WE HIRE At Upsun, remote work isn't just a trend - it's our foundation. The freedom of remote work with the support of a diverse, global team has been our successful model for over a decade. Our culture celebrates flexibility and collaboration, and while we have team members in over 30 countries around the globe, we are currently focused on hiring for this role in Germany or France. Although we’re unable to provide visa sponsorship at this time, we welcome applications from all qualified candidates who are legally authorized to work in these countries.  HOW WE HIRE We know that a great hire won’t meet every requirement that we’ve outlined. If you can see yourself elevating the team, we want to hear your story. Few of us would be here had we not taken a chance. You can expect 5 interviews on Google Meet to follow the order below. Should you successfully move through the entire process you will have the opportunity to meet with a variety of Upsunners. Our goal is to ensure you can make the most informed decision on whether this role, and our culture aligns with what you’re looking for in your future working environment.  1. 45 Minutes with Talent Acquisition  2. 60 Minutes with Hiring Manager (General Manager, Sales) 3. 60 Minutes with Team (IC's) 4. 60 Minutes with Peer (Solutions Engineer) 5. 45 Minutes with Executive (CRO) All roles require background checks. WHAT WE OFFER 💡 A product you can believe in - Join us in transforming how businesses build and manage web applications, driven making a positive impact as a proud B Corp. 🏆 An Award-Winning Workplace - We’ve been recognized by Forbes’ Top 30 Companies for Remote Jobs and France’s Best Workplaces for Women. 🗣️ A culture that values your voice - Join a flexible, open, and inclusive work environment where your voice is encouraged, and your ideas shape our growth and evolution. 🌎 A global team - Collaborate with colleagues from diverse backgrounds across the world, embracing different perspectives 🎉 Benefits and perks - Make the most of what matters to you > 🏝 Flexible PTO > > 📈 Company stock options > > 🧠 Professional development budget > > 💻 Office equipment budget > > 💆‍♀️ Wellness budget > > 🧳 Annual team gatherings > > 🛜 Internet reimbursement > > 👶 Inclusive parental leave > > ✈️ Remote work travel program YOU BELONG HERE At Upsun, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and supportive workplace where everyone can thrive. We embrace and value different perspectives, backgrounds, and experiences, because they make us stronger as a team. Whoever you are, wherever you're from, and whatever path you've taken, you are welcome here. We encourage you to bring your whole self to work, connect with others, and share your passion. If you need accommodations at any stage of our hiring process, please let us know. We're here to ensure an accessible and comfortable experience for you.

ROLAND STORE ASSISTANT MANAGER JOB OUTLINE: Based: Roland Showroom on Denmark Street, London Reports to: Roland London Store Manager Hours: Full Time (including weekend work) THE COMPANY: Roland Europe Group Ltd Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone. At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match. THE POSITION: The Roland Store is entirely about creating an exceptional customer experience, maximising sales opportunities and to nurture loyalty and advocacy. * To assist the London Store Manager in maximising the success of the Roland Store in London and the Product Specialists within the store, by assisting in all operational aspects, driving sales, ensuring the Roland Store Customer Journey is being followed with all customers, whilst minimizing costs. * To collaborate with the London Store Manager, European Retail Manager, and the Retail Area Manager, to maximise retail sales within the London Store, from the website as well as from other B2B and B2C channels, in line with agreed plans and growth targets. * To work closely with the London Store manager and REG marketing team, identifying opportunities for new and engaging on-line content that is ‘On Brand’ with Roland. * To assist in the development and manage the database of existing, new, and potential customers, whilst recognising the critical importance of maintaining regular contact with existing customers to provide post sales service such as how they are getting on with recent purchases via Active Campaign and Backstage. * To ensure that the store maintains adequate display and back up stock at all times, to monitor stock levels across all store and third-party warehouse locations, * To oversee the order fulfilment and delivery processes to meet customers’ and the store’s expectations and ensures that shrinkage of stock is avoided at all costs. * To lead by example, manage, motivate, train, develop and measure the performance of all Roland London Store Product Specialists through tailored induction and continuous development training programmes. * Self-motivated to advance personal product knowledge, sales skills and demonstration expertise across all Roland, Boss and DW product categories to build the brand awareness in line with market trends. * To assist the London Store Manager to train and develop each Product Specialist to exceed all retail and operational targets as well as business and personal objectives. * Ensure the London Store and our Retail Product Specialists deliver exceptional standards of store presentation, product knowledge, customer service and organisation to build the Roland brand. * To undertake quality research, business analysis and then construct training and development plans with each of the product specialists within the London Store. * Fully integrated within the culture of the Roland, passionate about the overall Roland, Boss and DW sales across the business, constantly thinking of new ways to innovate and drive traffic to all the London Store. ACCOUNTABILITIES: * Support the Store Manager in driving sales growth, profitability and exceptional customer service standards across the store and online channels. * Lead, coach and motivate the store team to achieve sales targets, deliver outstanding product demonstrations and provide expert product knowledge. * Monitor sales performance, stock levels and store KPIs, taking action to improve results and maximise commercial opportunities. * Assist with recruitment, onboarding, training and ongoing development of Product Specialists through regular coaching, feedback and performance reviews. * Ensure the store is visually merchandised to a high standard, with promotional activity, pricing and product displays maintained in line with company guidelines. * Oversee stock management processes, including deliveries, transfers, stock checks and inventory accuracy, ensuring efficient operational performance. * Build strong working relationships with internal departments and external partners to support business objectives and customer satisfaction. * Handle customer queries and complaints professionally, using feedback to continuously improve the customer experience. * Maintain high standards of communication, organisation, reporting, health & safety and compliance across all store operations. * Act as a role model for company values, operational excellence and continuous improvement within the retail team. EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED: * Strong analytical and problem-solving skills. * Experience in leading a team. * Excellent organisational and time management skills to handle multiple priorities and to meet deadlines. * Strong attention to detail and accuracy in preforming stock counts, reconciliations and data entry tasks. * Ability to work well under pressure and adapt to changes as they present themselves. * The post includes regular manual handling activities, including moving and repositioning items of varying weights. * Proficiency in using Microsoft Office applications, particularly Excel and Outlook. * The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland/BOSS team team—at all levels. * An interest and knowledge in music and musical equipment, would be a bonus, but is not essential, as we can teach what is required in this role. THE PACKAGE: * Competitive benefits package