Federal Support Engineer 3

Technical Support Engineer

Alten

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more. As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing. When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow. SUMMARY We are seeking an experienced and technically advanced Technical Support Engineer to deliver expert-level support for complex product issues, primarily within the heavy-duty truck domain. The ideal candidate brings a strong background in electrical systems, diagnostics, and hands-on experience working with trucks. This individual is a problem-solver who thrives in high-impact situations, can analyze data to identify root causes, and is comfortable working directly with dealers, customers, and internal teams. Leadership capability, the ability to manage complex technical issues, and a willingness to travel are essential for success in this role. ---------------------------------------------------------------------------------------------------------------------------------- RESPONSIBILITIES * Provide advanced technical support and problem resolution for complex issues reported from the field * Diagnose and troubleshoot vehicle systems using data acquisition and analysis tools * Conduct root cause analysis for product quality concerns and implement containment actions * Monitor and validate the effectiveness of corrective solutions * Support dealers and customers through direct engagement, including onsite visits as needed * Deliver technical guidance and training to customer support personnel and stakeholders * Manage large-scale technical cases or end-to-end processes with minimal supervision * Utilize ticketing systems to track, prioritize, and resolve technical issues * Collaborate with engineering, quality, and service teams to drive issue resolution * Coach, mentor, and delegate work to less experienced team members ---------------------------------------------------------------------------------------------------------------------------------- QUALIFICATIONS * Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience * 8+ years of relevant experience in technical support, engineering, or a related field * Hands-on experience working with trucks strongly preferred * Strong expertise in electrical systems, including wiring and harness troubleshooting * Experience with diagnostic tools, data acquisition, and technical data analysis * In-depth knowledge of powertrain, chassis, and electrical/electronic systems * Experience in a test engineering or product support environment * Familiarity with workshop service practices and repair procedures * Ability to manage complex technical issues independently * Strong communication, problem-solving, and leadership skills * Willingness to travel as required All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process. Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.

IT Support Engineer - Video Systems

Unknown Employer

Description C omp a n y SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN . Summary The Video Services Engineer is responsible for the operational support, configuration, and performance of enterprise video management systems within a large, mission-critical airport environment. This role is centered on Genetec Security Center (Omnicast) and requires deep understanding of video systems from cameras to analytics to storage and network infrastructure. We are looking for candidates with strong IT infrastructure or desktop support backgrounds and exposure to video, security, or physical systems are encouraged to apply. This role blends enterprise video systems engineering with core IT infrastructure support. The ideal candidate brings experience across video platforms AND broader IT domains such as end-user support, Windows systems, and network troubleshooting. The position works closely with field technicians, project teams, and stakeholders to ensure reliable video system performance across the airport ecosystem. SDI Presence Offers: A Competitive Salary range: $70,000 - $90,000 Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions. Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability.  Matched Retirement Savings, Wellness Program, Paid time off and much more! Location: O'Hare International Airport, Chicago, IL Schedule: Hybrid schedule: 3 days onsite and up to 2 days remote per week. Additional onsite attendance may be required for upgrades, maintenance, or special projects. Occasional local travel between O'Hare and Midway airports may be required (approximately 1–2 times per year). Responsibilities: Serve as a core team member supporting enterprise Genetec video management systems, including configuration, monitoring, and lifecycle support Perform advanced troubleshooting across the full video stack, including cameras, encoders, servers, storage systems, and network infrastructure Configure and maintain Genetec video components, including camera provisioning, recording roles, archiving, and system parameters Monitor system health and performance; identify issues related to latency, bandwidth, storage utilization, and video quality Analyze and resolve video issues such as loss of video, degraded streams, recording failures, and analytics performance Support video analytics capabilities, including motion detection, license plate recognition (LPR), and other intelligent video features Collaborate with field service technicians and project teams to validate camera installations, support commissioning, and resolve field-related issues Perform onsite validation activities, including camera alignment, focus, positioning, and basic diagnostics Configure and troubleshoot network infrastructure supporting video systems, including switches, VLANs, multicast/unicast traffic, and IP addressing Assist with system upgrades, firmware updates, patches, and planned maintenance activities Participate in system testing, cutovers, and after-hours maintenance windows Develop and maintain technical documentation, standards, and troubleshooting guides Interface directly with customers and stakeholders to resolve issues effectively in a high-availability operational environment Participate in on-call rotation supporting airport operations at O’Hare and Midway ( approximately 1–2 times per year, if needed) Required Experience and Skills: Minimum of 3+ years of experience supporting enterprise or campus-scale IT systems (airports, transportation, healthcare, higher education, large corporate campuses, etc.) VMware / virtualization technologies Microsoft technologies and enterprise support environments Experience with enterprise video management systems (Genetec strongly preferred but not required) Strong understanding of IP video systems, including: IP cameras, encoders, and ONVIF standards Video streaming concepts (bitrate, frame rate, compression, multicast/unicast) Camera technologies (low-light, WDR, lenses, positioning) Experience supporting video storage environments, including retention policies, archiving, and SAN/NAS systems Familiarity with video analytics technologies (motion detection, LPR, AI-based analytics, event correlation) Networking fundamentals, including: Cisco switch configuration and troubleshooting VLAN design and segmentation IP addressing and subnetting Network performance considerations for high-bandwidth video systems Experience supporting Windows-based servers and workstations supporting VMS platforms Ability to diagnose and resolve issues across software, hardware, and network layers Strong troubleshooting and analytical skills in live, mission-critical environments Comfortable working independently and collaboratively with field and engineering teams Strong communication and documentation skills Customer-focused mindset with a strong sense of urgency Preferred Qualifications: Bachelor’s degree in IT, Engineering, or related technical discipline (or equivalent experience) Genetec certification (Certified Technical Associate, Certified Technical Professional, or higher) strongly preferred Experience with additional Genetec modules (Synergis Access Control, Federation, Mission Control/Event Management) Experience with major camera manufacturers (Axis, Hanwha, Bosch, etc.) Experience working in regulated or high-availability environments such as airports or critical infrastructure Familiarity with performance monitoring and diagnostic tools for video systems Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employer Statement SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time. Staffing Firms SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

Technical Support Engineer 2

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer - Accounts & Billing. About the job We’re looking for someone who is excited by solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day to day challenges, and are able to contribute ideas on how to improve the team’s work. You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. You’ve got strong time management skills, and are efficient at getting work done in a dynamic work environment while still following standard processes and procedures.  Twilio operates a 24x7 support model so the ability to work weekends and holidays (as needed) may be required.  Work Schedule: Monday to Friday - 6:30 AM to 3:30 PM Tuesday to Saturday - 6:30 AM to 3:30 PM Sunday to Thursday - 6:30 AM to 3:30 PM Responsibilities In this role, you’ll: * Escalations, working directly with our users and Customer Success teams to solve problems and help them leverage all of Twilio’s platform functionality * Escalate critical issues to the appropriate internal channel, ensuring timely response and testing and communicating the resolution * Report bugs to our Engineering & QA teams, as well as helping to prioritize fixes to ensure customer satisfaction * Clearly communicate with customers and other internal teams about issues impacting their service * Effectively verify that issues have been resolved * Execute internal processes to streamline and scale support * Partner with cross-functional teams, such as Product Management, Support, and R&D to translate customer business needs and product feedback into new solutions * Reporting and knowledge base documentation expertise * Provide Email, Chat and Phone support to customers  Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Past billing experience, including analyzing the invoices  * Knowledge of Excel, SQL and ZenDesk * Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own * Ability to help, train and mentor team-members, and advise on improvements for our Billing platform  * Ability to make sound decisions quickly and efficiently * Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties * Respond to customer inquiries related to billing reconciliation and account audits * Investigate billing, pricing and usage issues and communicate the findings to our customers * Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions * Past experience in Zuora or any other financial management software  Location This role is remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.