Platform Specialist - Denver

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal

teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing

thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters:

judgment, strategy, and outcomes.

1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and

Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through

acquisitions including Qura, Walter AI and Graceview.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and

campaigns featuring Jude Law.

We’re looking for a Platform Specialist to join our team in Denver and become a cornerstone of our customer support function. This

is an opportunity to deliver outstanding customer service, solve complex issues, and help shape the future of support at Legora.

You’ll collaborate cross-functionally with Product, Engineering, Legal Engineering, and Go to Market teams to deliver the best

possible experience for our customers. Working closely with lawyers at top tier firms globally, you’ll become an expert in how

they use Legora to transform their work. Every day, you’ll solve problems, identify patterns, and make our users’ experience with

support feel fast, structured, and deeply helpful.

• Deliver exceptional support: Take end-to-end ownership of customer issues for our enterprise clients, delivering fast, precise,

and high-quality resolutions in high-stakes, time-sensitive environments.

• Communicate with expertise: Communicate clearly and confidently with demanding professional users, translating technical

concepts into concise, actionable guidance.

• Master the product: Develop deep expertise in Legora’s platform to diagnose and resolve complex, high-impact issues that

require structured thinking and sound judgment. Guide users through complex workflows, and unlock value for legal teams.

• Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive

solutions.

• Deliver with excellence: Deliver a consistently high-quality, detail-oriented support experience that reflects the standards of

our customers.

• Create resources: Help build and maintain help documentation, FAQs, and best practices that empower users to succeed

independently.

• Shape the function: As an early team member, contribute to building processes, workflows, and standards that will scale

globally.

• Monitor proactively: Proactively monitor customer usage patterns and identify potential issues before they escalate, ensuring a

consistently smooth experience.

• You’ve handled complex, high-stakes B2B relationships, taking full ownership of issues and consistently delivering exceptional

outcomes.

• You notice patterns, identify potential issues before they escalate, and collaborate cross-functionally to drive lasting

improvements.

Why This Role Matters

This isn’t just another support role. You’ll be instrumental in:

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity

employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people

of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression,

sexual orientation, age, disability, veteran status, or any other characteristic protected by law.