Senior RFP Program Manager

Manager/Senior Manager, Order to Cash

Contentful

ABOUT THE OPPORTUNITY We are seeking a Manager Order-to-Cash (O2C) Operations to lead day to day -execution across order management (including provisioning), billing, credit, and collections. This role plays a critical part in sustaining operational excellence while strengthening our O2C foundation to support continued scale. As transaction volume and enterprise complexity grow, this leader will ensure disciplined execution, protect working capital, and reinforce revenue governance standards. This position reports to the Senior Director, Quote-to-Cash and serves as a key operational partner across Finance and Sales for O2C execution matters. WHAT TO EXPECT? END-TO-END O2C OPERATIONS * Lead daily operations across order management, billing, credit, and collections. * Serve as the primary operational escalation point for O2C-related matters. * Ensure billing accuracy, disciplined credit evaluation, and effective collections performance. * Run structured operational reviews (aging, billing quality, SLA monitoring, exception management). * Identify and proactively resolve operational risks. Working Capital & Performance Management * Own key O2C performance metrics including DSO, aging quality, dispute trends, and billing accuracy. * Monitor performance and support corrective actions to maintain strong cash flow * Strengthen billing frequency and payment term discipline in partnership with Sales and Deal Desk. * Support predictable cash flow through disciplined execution. Cross-Functional Partnership & Governance * Partner with Deal Desk to ensure deals are operationally sound and executable. * Collaborate with cross-functional stakeholders (Finance, Sales, Rev Rec) to support GTM initiatives. Escalate structural issues appropriately while resolving operational matters independently. * Partner with cross-functional teams to support various Go-To-Market (GTM) initiatives within the O2C domain. TOOLS, AUTOMATION & AI ENABLEMENT * Support adoption and effective use of O2C tools (e.g., Klarity,CreditPulse,Tesorio)- * Identify and assess opportunities to leverage automation and AI within O2C workflows. * Support Zuora-related initiatives from an operational readiness and execution perspective.  Partner with systems teams on enhancements and process improvements. Team Leadership * Lead, coach, and develop a team of -3-4 analysts across order management/billing and credit/collections. * Solidify the newly created O2C team and build cross-training across the team. * Establish clear performance expectations and accountability standards. * Strengthen team capability to support increasing scale and complexity. SCALE & CONTINUOUS IMPROVEMENT * Improve operational scalability without proportional headcount growth. * Standardize processes and documentation to reduce friction and risk. * Contribute to ongoing improvements in O2C operations as business complexity evolves.- WHAT YOU NEED TO BE SUCCESSFUL? * Relevant experience in order-to-cash operations, including billing and/or credit & collections, within SaaS or subscription-based environments. * Strong operational discipline and working capital awareness. * Confidence engaging cross-functional stakeholders, including Sales. * A structured thinker with a bias toward execution and continuous improvement. * Experience leveraging operational tools and automation to drive efficiency. Comfortable operating in a fast-growing, scaling environment. WHAT'S IN IT FOR YOU? * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share in the success of our company * Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.  * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days * Company paid parental leave to care for and focus on your growing family  * Use your personal annual education budget to improve your skills and grow in your career * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties  * An annual wellbeing stipend to care for your physical, financial, or emotional health * A monthly communication stipend and phone hardware upgrade reimbursement. * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment. This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans. The application deadline is 06/07/2026 Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. Colorado Salary: $111,000- $150,000 WHO ARE WE? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. EVERYONE IS WELCOME HERE! “Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have. By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice” and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Senior Director of Special Projects and Domestic Violence Services

Unknown Employer

Role: Senior Director of Special Projects and Domestic Violence Services Reports to: Deputy Chief, Interim Housing     Program: 1000-Interim Housing Department: Interim Housing  Location: Sojourn - 1453 16th Street, 1st Floor, Santa Monica, CA 90404  Las Palmas -1738 N. Las Palmas Ave. Los Angeles, CA 90028 The Dusk - 7051 Sunset Blvd., Los Angeles, CA 90028 Setting: Not 100% Onsite Schedule: Monday - Friday, 8:00am - 4:30pm; Hybrid (2 days WFH, 3 days Onsite) Status: Full-time/Exempt/Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1   Job Description Summary: Under the supervision of the Deputy Chief, Interim Housing, the Senior Director of Special Projects and Domestic Violence Services will be responsible for the oversight, direction, and supervision of key internal and external functions across interim housing operations, special projects, and domestic violence services. This role provides strong day-to-day administrative and programmatic leadership to ensure high-quality, performance-based programs, efficient operations, and successful outcomes across facilities and services, including interim housing sites, 24/7 hotline services, crisis and emergency shelter, second-stage shelter, support services, legal clinics, community education and outreach, and domestic violence regional coordination. The position is responsible for maintaining the highest quality services and programming efficiency while fostering teamwork, staff development, and leadership across diverse program teams located at shelters, drop-in sites, interim housing facilities, and administrative offices. The Senior Director will also assist the Deputy Chief, Interim Housing, with the development of new program sites, including staff configuration, program design, recruitment, and staff training. This role includes oversight of operations, high-level contract management, outcome measurement and monitoring, and collaboration with key partners such as the Domestic Violence Council, Domestic Violence Alliance, the City of Santa Monica, the City of Los Angeles, County entities, community members, homeless service organizations, victim service providers, and other partner agencies.   Job Description Essential Duties and Responsibilities:  * Responsible for the leadership, management and budgetary oversight of all Sojourn programming and facilities. * As the Subject Matter Expert on Domestic Violence (DV) services and resources, serve as a consultant to agency-wide department heads and the Executive Leadership team to inform policies and protocols with best practices related to DV services as they relate to all departments and programs within the organization. * Work with agency-wide department heads and the Executive Leadership team to ensure standards are being upheld throughout the organization on an ongoing basis, e.g. as it relates to Information Technology, outcomes and financial data storage and collection, internal and external communication standards, etc. * Oversee services and contracts with government and private funders for the program, ensuring compliance with all funding agreements. * In collaboration with senior leadership, develop and implement policies, procedures, and systems necessary to maintain high-quality programs and services, and to ensure adequate controls and outcomes information. * Develop and plan strategically for future programmatic needs and community partnerships. Responsible for helping develop and oversee all program budgets and physical forecasting, ensuring that all programs are adequately funded and allocated funds are spent appropriately and in a timely manner. * Oversee program data collection and ensure timely reporting of compliance and contract activities for funding sources.  Responsible for writing and submitting (in conjunction with grant writing / development staff) all interim and progress reports to funders. Prepare written reports and complete related projects as requested. * Assist with gathering necessary documentation for RFP process when funding opportunities are identified. * Maintain expert knowledge of procedures for billing, reporting, and documentation, including requirements for maintaining client files and records. * Conduct ongoing record review and client file management for quality assurance and audit preparation. * Assist with program/fiscal audits and monitoring visits. * Attend trainings, present or coordinate trainings for Sojourn’s 40-hour “Domestic Violence Counselor” Training per California Evidence Code §1037.1, Sojourn’s staff and volunteers, donors and funders, or any other partner and community organization. *  Use a Harm Reduction, Trauma-Informed Care, and Housing First methodology to ensure that participants are supported in fleeing domestic violence and preventing or ending their homelessness by securing or remaining housed. * Collaborate and partner with CES system or facilitate advocacy within homeless organizations as necessary to ensure most vulnerable are being matched to best-fit housing. * Work in collaboration with staff to identify appropriate services for each individual or family's needs, and remove barriers affecting victims of domestic violence, including placement in permanent housing and long-term housing retention. * Provide and oversee onsite crisis intervention, as needed. * Provide individual and team supervision, support, and performance evaluations for assigned staff, and assist with small and larger team case conference. * Hire and recruit essential personnel. * Work with Program Managers, and Program Coordinators to ensure that the shelters and drop-in sites are clean, safe and well-maintained. * Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals and families dealing with domestic violence, sexual assault, human trafficking, homelessness, medical conditions, mental illness, and substance addiction. * Ensure effective, confidential collaboration between multiple teams and community partners, including cross-team communication, and shared resources and referrals, in order to ensure integration of services. * Participate in all internal meetings, trainings and Leadership activities as necessary or required.   * Attend trainings, present or coordinate trainings for Sojourn’s 40-hour “Domestic Violence Counselor” Training per California Evidence Code §1037.1, Sojourn’s staff and volunteers, donors and funders, or any other partner and community organization. * Serve as a liaison and point of contact for a wide array of stakeholders including the Resource Board, donors and funders, public officials, law enforcement, District Attorney, the Santa Monica courthouse, Department of Child and Family Services (DCFS), and members of the community. * Represent the agency at outside functions and meetings, including meetings requested by the Domestic Violence Council, the California Partnership to End Domestic Violence, the Domestic Violence Alliance, the Domestic Violence and Homeless Services Coalition, Housing + Community Investment Department Los Angeles (HCID LA), Santa Monica City, Housing Authorities, HSH, LAHSA, and other funders. * Conduct ongoing trainings to staff on best practices, updated resources, policies and protocols, and any other essential, emerging information.    Job Description Qualifications: * Master’s degree in human services related field (Social Work, MFT, or Psychology) preferred or relevant experience * Minimum five years of management and program leadership experience in a nonprofit setting serving survivors of domestic violence, sexual assault, human trafficking, or other vulnerable populations, and/or individuals experiencing homelessness, mental illness, substance use, or co-occurring disorders. * Demonstrated experience in program administration, program development, strategic planning, budgeting, contract and grant oversight, and supervision of program budgets. * At least five years of experience hiring, training, supervising, managing, and evaluating staff. * Must have already completed, or be willing to complete, the 40-hour “Domestic Violence Counselor” training. * Strong understanding of domestic violence resources, mental health issues, trauma-informed care principles, nonprofit service provision, and nonprofit administration. * Demonstrated ability to develop new programs, including strategy development, budgeting, staffing design, hiring, and implementation. * Ability to participate in oversight of contracts and grants and support efforts to raise and sustain funding for domestic violence and related service programs. * Must be available to respond to emergencies some evenings and weekends as necessary. * Outstanding organizational and time management skills, with demonstrated ability to handle multiple tasks simultaneously and work independently and creatively. * Detail-oriented, with excellent written, verbal, interpersonal communication, team building, and computer skills. * Entrepreneurial attitude, with excellent leadership, consensus-building, and analytical skills, and the ability to stay ahead of the curve and thrive in a fast-paced work environment. * Current, valid California Driver’s License with an acceptable driving record and auto insurance. * Proficient in Microsoft Word, Outlook, Excel, and database applications.   Job Description Work Environment: * Field (may need to travel) and indoor office environment. * Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. * On occasion walk or drive to different local sites. * Will necessitate working in busy and loud environments * Will be exposed to elements like cold, heat, dust, noise, and odor. * May need to bend, stoop, twist, and sit throughout the day.

Senior Project Manager - 100% Remote!

Unknown Employer

Position Title: Senior Project Manager Position Location: Remote Reports to: Manager, Project Management Office   Job Summary: The Senior Project Manager manages large/complex client projects from start to finish leveraging the standard PMO project management process. The Senior Project Manager will work closely with the PMO Manager and Practice leads to develop new standards, templates, and processes. In addition, they will assist the PMO Manager as a backup with team meetings and management tasks as necessary as well as assist with RFP responses and/or PMO presales activities.   The Senior Project Manager, supporting Hybrid Cloud, Data & Analytics is responsible for leading complex enterprise technology programs focused on cloud transformation, data platform modernization, analytics, AI readiness, and hybrid infrastructure initiatives. This role partners with clients, technical architects, engineers, analysts, and executive stakeholders to deliver strategic business outcomes through Agile and hybrid project delivery methodologies.   The ideal candidate has experience managing cloud, data, and analytics programs, leading cross-functional teams, and driving successful implementations across Azure, AWS, Snowflake, Microsoft Fabric, Power BI, Data & AI platforms, and hybrid cloud environments.   Essential Functions: • Lead end-to-end delivery of hybrid cloud, data modernization, analytics, AI, and digital transformation initiatives. • Expert on PMO tools and processes and can teach others as needed. • Can assist with development of RFP responses related to showing PMO/project management expertise and value. • Strong understanding of multiple technology areas and how they all integrate or fit together.  • Ability to manage multiple projects as part of a larger program, working with interdependencies, multiple technologies, and stakeholders. • Impacts the PMO team’s strategy in terms of process and project management team capabilities. • Strong understanding of capabilities within the assigned practice focus area and other practice areas with the ability to pull in other practices large/complex customer project opportunities. • Other duties as assigned.   Required Skills/Abilities/Competencies: • Strong PM skills, planning, communication, issue tracking, dependency management • Ethical and Critical Thinking. • Ability to adhere to and leverage best practices as defined by the PMO and/or well recognized project management frameworks such as PMBoK. • Strong understanding of the different project types and methodologies, knowing when to use each. Execute projects utilizing Agile, Scrum, Kanban, and Hybrid delivery methodologies. • Basic Technical knowledge in the areas of Cloud, IT Infrastructure, Analytics, Cybersecurity, Application Development, migration and modernization projects. • Good understanding of common technical terminology and implementation methods for the aligned technology practice area. • Mentors other team members with an emphasis on team success. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Project Management Tools, Jira, Azure DevOps, Smartsheet, Microsoft 365, Proficient with Microsoft Office Suite or related software.   Education and Experience: • 10+ years related experience required project and program management experience within technology consulting, professional services, or enterprise IT environments. •  5+ years leading Agile software, cloud, data, analytics, or digital transformation initiatives. •  Proven experience managing large-scale enterprise implementations exceeding $500K in project value. • Bachelor's degree (preferred) • PMP (preferred) • CSM (preferred) • PgMP or equivalent (preferred)   Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift 15 pounds at times.