Solution Engineer

Technical Support Engineer 2, Premier - Denver

Datadog

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.   At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.   What You’ll Do: * Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform * Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment * Reproduce issues and dive into the 600+ integrations that Datadog works with * Build out documentation and knowledge based articles for a variety of technology * Drive product conversations based on needs and problems learned during client interactions * Participate in routine health check meetings with Premier Customers * Work from a Datadog office 3 - 5 days per week    Who You Are: * Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) * A tinkerer with some programming experience and a basic knowledge of Linux * Self-motivated, detail-attentive, and have a desire for continuous learning  * A critical thinker who defaults to a client-centric approach * A decision maker but know when the decision should be escalated * Have been in a Premium/Enterprise technical support role previously * Knowledgeable of current infrastructure and monitoring solutions and technologies * Able to work a rotating schedule that requires weekend availability     Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $81,000—$119,000 USD ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Solution Consultant

think-cell

Our story  At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.  What you will do  As a Solution Consultant you will partner with sales and customers across the sales process to align our product with customer goals and demonstrate product value through targeted solutioning.  You will become an expert on both our core product and our expanding AI capabilities, developing persona-driven messaging and GTM strategies alongside delivering customized demos. You will also support sales enablement and broader GTM efforts by developing core materials and incorporating performance insights into messaging and positioning.  You will work closely with cross-functional GTM teams in a tech-driven, startup-style environment backed by an established product and funding.  Key responsibilities  * Create and deliver tailored, high-impact demos and presentations that map products – including our AI tools – to specific persona pain points, workflows, and business outcomes  * Partner with sales teams to identify and prioritize target accounts, map buying groups, and refine stakeholder strategies for new and existing products  * Build and maintain core GTM assets (pitch decks, demo flows, battlecards/competitor intelligence) to ensure consistent product positioning aligned with company strategy  * Analyze GTM performance (consistency of product messaging, win/loss trends, engagement) to derive strategic insights and drive targeted improvements   * Enable sales through product training and hands-on deal support, reinforcing best practices in messaging, persona targeting, and overall deal strategy   You will be a great fit if you  * Can understand and communicate complex ideas: you should be tech-savvy as you’ll be expected to understand nuanced aspects of the product and be able to communicate complex ideas in a straightforward way   * Learn quickly and apply an entrepreneurial mindset: you proactively identify opportunities and drive innovative solutions, particularly as we launch new products and feature  * Are a business presentation expert: you have a proven ability to create engaging, consulting-grade business presentations that tell a compelling story  * Have strong client-facing skills and think commercially: you should be comfortable at presenting in front of audiences and skilled at incorporating a value perspective  * Are outcome oriented: we strive for the best results, and we value outcomes. Expect no arbitrary due dates, unproductive meetings, or inefficient layers of management that will impede you from producing great work     * Experience working with global teams  Your profile  * 3-5+ years of experience in management or strategy consulting, or have strong product background. We're looking for someone who can understand a product in detail, present it to customers, and think strategically about commercialization  * Bachelors degree in relevant field of study, MBA from is a plus   * Strong expertise in PowerPoint, including ability to create highly polished, structured, and visually engaging presentations  * Excellent communication & storytelling skills, capable of articulating complex concepts to both technical and non-technical audiences   * Experience engaging directly with customers and stakeholders, including leading calls and presentations to large audiences is valued * Hybrid: Onsite Denver office 3 days per week (Tues – Thurs)  * Travel: 2x year Berlin, Germany  Why is think-cell the right place for you?       At think-cell, we’re not just building innovative software – we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation.       Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity.      Our Values        At think-cell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us:       * Forward Thinking: We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions.       * Ownership: We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results.       * Customer First: We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions.       * Unified Team: We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission.       * Strive for Excellence: We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent.       We believe in a human hiring process, every application is personally reviewed.  Join Our Journey       We encourage you to apply even if you don’t meet every requirement. At think-cell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact.       Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things.      Compensation: think-cell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate paying in the range of 115-150k OTE USD per year. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements).     At think-cell, we value diversity. think-cell is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.   #DenverTech #SolutionConsultant #Presales #Saas

Solution Consultant - (Bilingual Spanish)

think-cell

Our story  At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.  What you will do  As a Solution Consultant you will partner with sales and customers across the sales process to align our product with customer goals and demonstrate product value through targeted solutioning.  You will become an expert on both our core product and our expanding AI capabilities, developing persona-driven messaging and GTM strategies alongside delivering customized demos. You will also support sales enablement and broader GTM efforts by developing core materials and incorporating performance insights into messaging and positioning.  You will work closely with cross-functional GTM teams in a tech-driven, startup-style environment backed by an established product and funding.  Key responsibilities  * Create and deliver tailored, high-impact demos and presentations that map products – including our AI tools – to specific persona pain points, workflows, and business outcomes  * Partner with sales teams to identify and prioritize target accounts, map buying groups, and refine stakeholder strategies for new and existing products  * Build and maintain core GTM assets (pitch decks, demo flows, battlecards/competitor intelligence) to ensure consistent product positioning aligned with company strategy  * Analyze GTM performance (consistency of product messaging, win/loss trends, engagement) to derive strategic insights and drive targeted improvements   * Enable sales through product training and hands-on deal support, reinforcing best practices in messaging, persona targeting, and overall deal strategy   You will be a great fit if you  * Can understand and communicate complex ideas: you should be tech-savvy as you’ll be expected to understand nuanced aspects of the product and be able to communicate complex ideas in a straightforward way   * Learn quickly and apply an entrepreneurial mindset: you proactively identify opportunities and drive innovative solutions, particularly as we launch new products and feature  * Are a business presentation expert: you have a proven ability to create engaging, consulting-grade business presentations that tell a compelling story  * Have strong client-facing skills and think commercially: you should be comfortable at presenting in front of audiences and skilled at incorporating a value perspective  * Are outcome oriented: we strive for the best results, and we value outcomes. Expect no arbitrary due dates, unproductive meetings, or inefficient layers of management that will impede you from producing great work     * Are bilingual (Spanish + English) and have experience working with global teams  Your profile  * 3-5+ years of experience in management or strategy consulting, or have strong product background. We're looking for someone who can understand a product in detail, present it to customers, and think strategically about commercialization  * Bachelors degree in relevant field of study, MBA from a top-tier program is a plus   * Strong expertise in PowerPoint, including ability to create highly polished, structured, and visually engaging presentations  * Excellent communication & storytelling skills, capable of articulating complex concepts to both technical and non-technical audiences   * Spanish language proficiency is required: you will engage directly with Spanish-speaking customers and markets, including leading calls and presentations to large audiences in Spanish  * Hybrid: Onsite Denver office 3 days per week (Tues – Thurs)  * Travel: 2x year Berlin, Germany  Why is think-cell the right place for you?       At think-cell, we’re not just building innovative software – we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 220 people, united by a shared commitment to excellence and innovation.       Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity.      Our Values        At think-cell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us:       * Forward Thinking: We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions.       * Ownership: We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results.       * Customer First: We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions.       * Unified Team: We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission.       * Strive for Excellence: We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent.       We believe in a human hiring process, every application is personally reviewed.  Join Our Journey       We encourage you to apply even if you don’t meet every requirement. At think-cell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact.       Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things.      Compensation: think-cell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate paying in the range of 115-150k OTE USD per year. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements).     At think-cell, we value diversity. think-cell is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.   #DenverTech #SolutionConsultant #Presales #Saas