We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an

intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex

systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready

to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

The Associate Technical Success Manager will be responsible for the technical relationship with our largest enterprise customers,

acting as their technical champion with accountability to drive customer adoption and value realization with our platform. You

will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account

Executives to articulate and demonstrate the technical benefits of New Relic’s solutions, ensuring customers understand the value

and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from

onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction.

What you'll do

Guiding Customer to Initial Committed Consumption: Work alongside customers during the onboarding process, understanding their

needs and guiding them through onboarding best practices. Monitor adoption and address any hurdles to ensure prompt achievement

of committed usage levels. Through value-based activities, TSMs will plan and proactively drive consumption and usage across

our customer accounts. Their actions will improve customer experience with the New Relic platform, increasing adoption and

consumption.

Owning User Success through Training and Enablement: Lead personalized training sessions and create resources like

documentation, videos, and articles to empower users to fully leverage New Relic solutions. Promote a culture of continuous

learning and development.

Managing Mutual Activity Plan Milestones: Designs and executes Mutual Activity Plans tied to Value/Outcomes. Set and oversee

clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and

address deviations in a timely manner.

Providing Customer Business Review Inputs: Utilize insights from customer interactions and data analytics to contribute

valuable information for business reviews and identify successes, challenges, and growth opportunities.

Maintaining Committed Consumption Levels: Engage proactively with customers to mitigate churn risks, demonstrating ongoing

value and addressing concerns promptly.

Owning Technical Relationships: Build strong connections with technical stakeholders, understand their challenges and goals,

and advocate for them within New Relic.

Facilitating Ongoing User Training: Keep users informed about new features and enhancements and provide refresher training to

ensure continued proficiency and satisfaction.

Supporting Business Case Development for New Opportunities: Work with sales to identify and develop expansion opportunities,

using success stories and ROI evidence to support business cases.

Supporting Measuring and Communicating Value to Technical Stakeholders: Work closely with technical decision-makers. Quantify

the impact of New Relic's solutions on their business. Provide regular reports and dashboards showcasing value metrics.

This role requires

Technical Proficiency: Foundational knowledge of Kubernetes, familiarity with Cloud environments (AWS, Azure, or Google Cloud

Platform), and/or Observability Platforms. Additionally, a clear understanding or hands-on experience (academic, personal

projects, or initial professional experience) with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or

SQL scripting is required.

Customer-Facing Aptitude: Initial experience or strong interest in technical customer-facing roles, such as Technical Support,

Junior Solutions Engineering, or Technical Account Management, preferably within the SaaS or technology sector. Ability to

understand customer needs and assist in providing technical solutions.

Effective Communication Skills: Ability to communicate technical concepts clearly to diverse audiences, including non-technical

stakeholders, through verbal and written channels. Capacity to assist in reviewing business requirements and contribute to

internal sessions to help outline project timelines and action plans.

Relationship Building: Ability to develop and maintain positive relationships with technical stakeholders, working to

understand their challenges and goals while learning to advocate for them internally.

Solution-Oriented Mindset: A proactive, problem-solving approach to customer challenges, with a strong commitment to learning

and ensuring customer satisfaction.

Collaborative Team Player: Ability to collaborate effectively within a team environment and work alongside sales, product

development, and support teams to contribute to customer success.

Please note that visa sponsorship is not available for this position.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable

bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and

abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and

perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our

mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model

allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete

employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background

check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with

applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not

accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a

signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing

requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in

any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual

orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or

other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Role

Associate Technical Success Manager

Similar Jobs

Technical Services Engineer

Mongodb

Dublin•Posted: Jul 16•Deadline: Aug 16

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Dublin for our hybrid working model. COOL THINGS YOU’LL DO MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. WHAT YOU NEED We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. It’s important for candidates to check off these boxes: * Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting * Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) * Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching * Experience building and maintaining complex mission-critical production database systems * Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc. * Broad awareness of customer workloads and use cases, including performance, availability, and scalability * Experience analyzing issues holistically, from the application tier through the database, down to the storage * Genuine desire to help people * Ability to think on your feet, remain calm under pressure, and solve problems in real-time * Desire and ability to rapidly learn a wide variety of new technical skills * Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help BONUS POINTS * Experience managing large scale databases (e.g. RDBMS, NoSQL) * Experience with authentication systems such as LDAP, Kerberos, AD * Experience using or managing MongoDB * Experience using distributed version control systems, and in particular git * Experience using any cloud services stack such as AWS, Azure or GCP * Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators. SUCCESS MEASURES * In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training * In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam * In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273486439

Technical Services Engineer

Mongodb

Dublin•Posted: Jul 16•Deadline: Aug 16

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Dublin for our hybrid working model. COOL THINGS YOU’LL DO MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. WHAT YOU NEED We consider all candidates with an eye for those who are self taught, insatiably curious, and multi-faceted. It’s important for candidates to check off these boxes: * Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting * Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc) * Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching * Experience building and maintaining complex mission-critical production database systems * Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc * Broad awareness of customer workloads and use cases, including performance, availability, and scalability * Experience analyzing issues holistically, from the application tier through the database, down to the storage * Genuine desire to help people * Ability to think on your feet, remain calm under pressure, and solve problems in real-time * Desire and ability to rapidly learn a wide variety of new technical skills * Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help BONUS POINTS * Experience managing large scale databases (e.g. RDBMS, NoSQL) * Experience with authentication systems such as LDAP, Kerberos, AD * Experience using or managing MongoDB * Experience using distributed version control systems, and in particular git * Experience using any cloud services stack such as AWS, Azure or GCP * Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators SUCCESS MEASURES * In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training * In 6 months, you will be comfortable working frontline with our customers, you will also complete the MongoDB Certified DBA Associate exam * In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273452168

Associate TSE II

Mongodb

Dublin•Posted: Jul 16•Deadline: Aug 16

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Dublin for our hybrid working model. COOL THINGS YOU’LL DO You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. WHAT YOU NEED We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. THE IDEAL CANDIDATES SHOULD HAVE STRONG TECHNICAL EXPERIENCE IN ONE (OR MORE) OF THE FOLLOWING AREAS * Systems administration * Distributed systems * Network Administration * Database architecture and administration * Application Architecture * Data architecture and design * Performance tuning and benchmarking * Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform). IT’S CRUCIAL FOR EVERY CANDIDATE THAT THEY CAN CHECK OFF ALL OF THESE BOXES * Excellent communication skills, both written and verbal * Genuine desire to help people * Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills * Ability to think on your feet, remain calm under pressure and solve problems in real-time * Desire and ability to rapidly learn a wide variety of new technical skills * Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273485606