Director, Technical Account Management

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Head of Account Management for our CEE Markets We’re looking for an experienced and motivated leader to join our Account Management team in Warsaw to lead our Central Eastern Europe (CEE) Account Management team. Together with our amazing Account Management team, you will help grow and deepen relationships with some of the region’s strongest merchants, including Alza, Notino, and LOT, while supporting the next phase of their growth with Adyen. You will be responsible for building, mentoring, and coaching a team that includes one team lead and 6+ account managers across our offices in Warsaw and Prague. You will be a key member of the CEE Leadership team, working closely with the Managing Director of the region. CEE is a key growth region for Adyen, and the Account Management team plays a crucial role in the strategic growth of our key merchant relationships and payment revenue in the region. Helping our customers in Poland, the Czech Republic, Romania, and across CEE (including Hungary, Bulgaria, Croatia, and Slovenia) grow with Adyen is mission-critical to this role. You thrive on setting a clear strategic direction, driving operational excellence, and fostering a high-performance culture. As a critical leader for our CEE operations, you will be a key contributor to the long-term success of Adyen in this market. WHAT YOU’LL DO * Provide strategic direction: Define and execute a clear, ambitious strategy for the CEE Account Management team. Empower managers to lead their teams toward ambitious commercial goals and operational excellence. * Mentor and develop managers: Serve as a coach and mentor for your direct reports, providing clear expectations and actionable feedback to foster their growth as leaders. Instill a culture of continuous learning and strategic thinking. * Drive commercial growth: Partner with key merchants at the C-level to provide strategic and consultative advice that influences their global payments strategy and expands their business with Adyen. You’ll be comfortable with nuanced payment discussions, quantitative analysis, and high-level technical conversations. * Embody Adyen’s leadership principles: Actively listen to and build trust with your team and key merchant contacts at all levels of seniority. Be a hands-on leader who engages and inspires others, leading by example with positivity and a can-do spirit, while demonstrating strong emotional intelligence and judgment. * Maintain operational excellence: Ensure consistent and effective management practices across the team. Streamline operations and hold the team accountable for clear, consistent follow-ups and planning. * Recruit and develop talent: Attract and onboard new team members who embody Adyen’s culture and possess the commercial acumen and strategic mindset needed for success. Who You Are * A seasoned leader: You have proven experience managing managers and developing multi-level teams. You’re passionate about coaching and mentoring others to help them reach their full potential. * A strategic and commercial expert: You have a strong commercial sense and the ability to identify merchant needs and create solutions that benefit all parties. You’re a confident, external-facing leader who can negotiate effectively and is skilled in managing high-stakes discussions. * An exceptional communicator: You communicate with clarity and efficiency, both in writing and verbally. You possess strong relationship-building skills and a high degree of empathy and emotional intelligence. * An analytical thinker: You’re comfortable with quantitative analysis and technical discussions, demonstrating a high aptitude for the payments industry. * An entrepreneurial mindset: You’re a proactive self-starter who thrives in a fast-paced environment and is ambitious, curious, and humble. You’re a team player who is direct and adaptable. Required Qualifications * 10+ years of experience in a senior leadership role within account management or business development, including building and scaling large, multi-level teams * Experience working in international companies across multiple geographies * Proven experience within the enterprise payments space is a strong advantage * Full professional proficiency in Polish and English; Czech is a plus but not required   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our Warsaw office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Wolt Sverige AB

On the Global Merchant team, our mission is to provide best-in-class merchant selection—spanning restaurants and other verticals—to deliver exceptional value to consumers while empowering merchants to grow their businesses profitably on Wolt. We achieve this by building world-class operations, launching innovative products and working as one team across our 30 countries. We’re looking for a Senior Director to scale Wolt’s sales operations across 30 countries. This requires an exceptional strategic frontline sales leader who drives energy, competitiveness, and accountability. You will be responsible for new merchant acquisition, leading a sales organization of approximately 300 people spanning almost all Wolt countries. You will also lead Wolt’s Global Sales Strategy & Operations team that is responsible for sales and selection strategy, variable pay, sales tooling and sales compliance. Their job is to help every country and region win with best in class insights, processes and scalable playbooks. This is a management position with high visibility and direct influence on the company’s global success. This role will partner closely with other leaders across Operations, Finance, Analytics, Marketing and Product to build GTM strategies and deliver on Wolt’s overall goals. You will report to our Global Head of Merchant Business, Tuomas Hurmerinta. We expect this role to be flexible in terms of time spent remotely and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities. This is a rare opportunity to have direct impact at global scale uniting commercial, operational, and strategic leadership to grow one of EMEA’s most loved consumer platforms. You're excited about this opportunity because you will… Be responsible for overseeing the sales strategy, operations, and performance of a dynamic marketplace within a larger organization. Develop, implement and execute a comprehensive business strategy to meet organisational objectives. Partner with crossfunctional leaders to implement new GTM strategies to unlock growth, to think boldly and two steps ahead as a way to ensure expansive opportunities are not missed. Lead, mentor, and manage a high-performing sales team. Continually improve the tools available to Sales and ads XFN teams to do their jobs more efficiently and effectively, especially determining how Gen AI and automation should be applied across all teams. Collaborate closely with other Wolt executives. Build alignment and visibility across Wolt and DoorDash, serving as the connective tissue between local teams in 30+ countries, product, analytics, and executive stakeholders. Build a world-class team that includes hiring new leaders as well as mentoring junior team members, fostering curiosity, rigour, and clarity in all analytical work while elevating the team’s technical and strategic maturity. We're excited about you because you have… Experience growing and leading sales teams at scale, across a multi-country footprint A strong track record of success in driving revenue and motivating teams at scale. Deep expertise in improving the productivity of Sales (and Account Management) teams, including compensation design, systems & CRM development, and accountability frameworks. A focus on dynamic marketplaces, ecommerce, or logistics environments. The ability to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way. A self-starter with the determination to initiate and lead/own strategic projects to completion in a scrappy environment with a cross-functional team. Clear and concise communication with strong cross-functional partnership experience and an ability to influence senior leadership on critical decisions. Innate curiosity to understand how things work and a first-principles approach to problem solving. Hired, retained and developed A+ talent.

Wolt Development Sverige AB

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in more than 30 countries around the world. We are a Helsinki-based technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to our customers. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Our team has been working hard to build an amazing service for our customers, merchants and couriers – all while making cities better. And we’re excited to see the shared impact we’ve had along the way, serving customers, supporting local businesses, and creating earning opportunities around the world. In 2022, Wolt joined forces with DoorDash, marking an exciting new chapter in our journey. Together, we continue to think big and expand our reach across the globe. This partnership brings together two leading players in local commerce, combining shared values, complimentary strengths, and a common ambition to build the best possible platform for customers, merchants, and couriers. Today, Wolt operates as part of DoorDash International, which encompasses DoorDash’s businesses outside of the United States. Building on this international momentum, DoorDash acquired UK-based Deliveroo in October 2025. This brought Deliveroo’s strong operations across the UK, Ireland, and several European and Middle Eastern markets into DoorDash’s growing global portfolio. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun along the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life! About the Role On the Global Merchant team, our mission is to provide best-in-class merchant selection—spanning restaurants and other verticals—to deliver exceptional value to consumers while empowering merchants to grow their businesses profitably on Wolt. We achieve this by building world-class operations, launching innovative products and working as one team across our 30 countries. We’re looking for a Senior Director to scale Wolt’s sales operations across 30 countries. This requires an exceptional strategic frontline sales leader who drives energy, competitiveness, and accountability. You will be responsible for new merchant acquisition, leading a sales organization of approximately 300 people spanning almost all Wolt countries. You will also lead Wolt’s Global Sales Strategy & Operations team that is responsible for sales and selection strategy, variable pay, sales tooling and sales compliance. Their job is to help every country and region win with best in class insights, processes and scalable playbooks. This is a management position with high visibility and direct influence on the company’s global success. This role will partner closely with other leaders across Operations, Finance, Analytics, Marketing and Product to build GTM strategies and deliver on Wolt’s overall goals. You will report to our Global Head of Merchant Business, Tuomas Hurmerinta. We expect this role to be flexible in terms of time spent remotely and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities. This is a rare opportunity to have direct impact at global scale uniting commercial, operational, and strategic leadership to grow one of EMEA’s most loved consumer platforms. You're excited about this opportunity because you will… Be responsible for overseeing the sales strategy, operations, and performance of a dynamic marketplace within a larger organization. Develop, implement and execute a comprehensive business strategy to meet organisational objectives. Partner with crossfunctional leaders to implement new GTM strategies to unlock growth, to think boldly and two steps ahead as a way to ensure expansive opportunities are not missed. Lead, mentor, and manage a high-performing sales team. Continually improve the tools available to Sales and ads XFN teams to do their jobs more efficiently and effectively, especially determining how Gen AI and automation should be applied across all teams. Collaborate closely with other Wolt executives. Build alignment and visibility across Wolt and DoorDash, serving as the connective tissue between local teams in 30+ countries, product, analytics, and executive stakeholders. Build a world-class team that includes hiring new leaders as well as mentoring junior team members, fostering curiosity, rigour, and clarity in all analytical work while elevating the team’s technical and strategic maturity. We're excited about you because you have… Experience growing and leading sales teams at scale, across a multi-country footprint A strong track record of success in driving revenue and motivating teams at scale. Deep expertise in improving the productivity of Sales (and Account Management) teams, including compensation design, systems & CRM development, and accountability frameworks. A focus on dynamic marketplaces, ecommerce, or logistics environments. The ability to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way. A self-starter with the determination to initiate and lead/own strategic projects to completion in a scrappy environment with a cross-functional team. Clear and concise communication with strong cross-functional partnership experience and an ability to influence senior leadership on critical decisions. Innate curiosity to understand how things work and a first-principles approach to problem solving. Hired, retained and developed A+ talent. What we stand for… Attitude - We take ownership beyond the obvious. Excellence - We do common things uncommonly well. Ambition - We think big but stay humble. Heart - We do right by people, we treat others kindly and justly. Will to learn - We recognise that if we don’t learn, we don’t stay still but fall behind. Will to teach - We remember that Luke was Yoda's greatest achievement.