Technical Solutions Specialist- FTC

Multiverse

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. About the Role As a Pod Operations Specialist, you are the "engine room" of the Mid-Market Client Delivery Team’s operational excellence. This is a team of over 30 coaches delivering AI, Data and apprenticeship programmes to over 4000 learners from 300 employers. Reporting to the Operations Manager, you will own the execution, maintenance, and optimisation of the workflows that support a vast array of clients and their learners. You act as a force multiplier for our coaches, leveraging data and automation to remove administrative friction and ensure every learner has a seamless journey from kickoff to completion. This is a high-impact, hybrid role based in London, requiring 3 days per week in the office to collaborate closely with the delivery team. Please note that this is a 12-month fixed-term contract. What You’ll Do * Directly own the tracking, reporting and improvement of the pod’s primary learner health metrics. * Use Metabase, SQL, and the Tableau dashboards to identify "leading indicators" of attrition. You will provide qualitative analysis to "paint a picture" of risk for MBR/QBR reporting, responding to deep-dive queries on client health. * Maintain and optimise pod infrastructure within our Knowledge Base, ensuring SOPs and "Sources of Truth" are always accurate. * Execute critical delivery workflows, including processing Breaks in Learning, managing Gateway bookings, ensuring coach cover and overseeing the administrative side of apprentice programme success. * Act as the operational point of contact for Account Kickoffs, working with Customer Success Managers, Launch, and Admissions teams. You will also organise learner allocations and manage platform transfers of learners. * Surface insights for weekly and monthly learner retention reports, conducting deep dives and creating reports that can be shared with senior stakeholders. * Identify opportunities to use AI tools and no-code solutions (e.g., Slack Workflows, Gems, Claude artifacts) to automate repetitive tasks and improve pod efficiency. About You * You are comfortable navigating complex datasets (Metabase, GSheets) and can independently derive actionable insights from raw data. * You have a high degree of comfort with ambiguity and provide clarity for stakeholders in a fast-paced environment. * You have experience - or a strong willingness to master - tools like Metabase, Tableau or SQL for troubleshooting, and AI-driven workflows. * You can translate technical data into clear, concise narratives for leadership and commercial teams. * You don't just report issues; you identify root causes and build systems to prevent them from reoccurring. Success in this Role Success for the P5 Specialist is measured by the "health of the pod." This means zero gaps in data hygiene, timely processing of all learner transitions, and a measurable reduction in the administrative load on our coaching cohort. Benefits * Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year * Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support * Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month * Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year * Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

Smartly

ABOUT THE ROLE The Solutions Specialist solves operational and technical workflow challenges by designing, building, and maintaining scalable automations and custom solutions within the Smartly platform and Google Apps Script environment. This person partners with internal teams and clients to translate business requirements into reliable workflows, scripts, integrations, and platform configurations that improve efficiency, accuracy, and scalability. In the first 12 months, this hire will be accountable for reducing manual work, improving implementation quality and stability, and expanding regional delivery capacity through faster, more standardized technical solutioning. They will also help strengthen troubleshooting, QA, documentation, and knowledge sharing across the team. AS A SOLUTIONS SPECIALIST AT SMARTLY, YOU WILL … * Partner with internal stakeholders and clients to understand business, workflow, and technical requirements. * Translate requirements into technical specifications, Smartly configurations, scripts, automations, and scalable process improvements.  * Build, test, deploy, and maintain Smartly workflows, templates, rules, and custom automations. * Develop and optimize Google Apps Script solutions for data processing, validation, reporting, and operational efficiency.  * Research, design, and implement bespoke solutions using APIs, JSON-based data flows, and scripting to solve customer use cases. * Troubleshoot and resolve issues across scripts, APIs, integrations, and Smartly workflows, including cases with incomplete or ambiguous information. * Perform QA and monitoring to ensure reliability, performance, stability, and appropriate error handling of custom implementations. * Document bugs, implementation details, and best practices, and contribute to internal tools, documentation, and scalable team knowledge sharing. WE'RE DEFINITELY LOOKING FOR YOU, IF YOU HAVE... * Proficiency in JavaScript and Google Apps Script.  * Experience working with APIs, JSON structures, and data workflows. * Strong analytical, troubleshooting, and debugging skills in automation or API-driven environments. * Ability to translate business requirements into technical solutions and scalable workflows. * Strong verbal and written English communication skills. * Ability to explain technical concepts clearly to non-technical stakeholders.  * Structured, logical problem-solving approach with strong attention to detail and quality assurance. * Willingness to work flexible hours to support global or cross-regional collaboration. * Familiarity with Smartly platform workflows, templates, and rules. * Experience supporting integrations with Meta, Google Ads, YouTube, DV360, or Campaign Manager 360. * Familiarity with Git, AWS, or Google Cloud Platform. ABOUT SMARTLY Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.

Hitachi Energy Sweden AB

The opportunity We are looking for a dedicated and business driven Technical Marketing Specialist to join the Grid Automation & Communication unit at Hitachi Energy. In this position, you promote technical solutions that solve customer challenges and contribute to the growth and success of Hitachi Energy substation automation business. You will be a part of our Substation Automation Solution, Technical Marketing team interacting with our colleagues and customers. You will be creating and mediating to support business needs in regions and countries around the world, in the form of shaping customer specifications, solution blueprints, proof of concepts and product/solution value propositions. "As a candidate for the Technical Marketing Specialist role, you bring expertise from protection and control domain and valuable customer-facing experience. Your ability to translate technical needs into effective solutions is key to shaping customer decisions during the early sales cycle. We value hands-on experience with protection and control IEDs and proficiency in engineering tools used in digital substations. In this collaborative role, your communication skills will help build credibility with stakeholders. You’ll work closely with internal experts, engage with end-users, and contribute to driving business growth." - Joseph Menezes, Hiring Manager. This is an opportunity to work in a very dynamic and growing organization operating in international working environment. You will have the chance to be involved in various interesting and challenging technical marketing activities. The person offered this role will have colleagues from all around the world supporting him/her in this role. You will be a member of a technically oriented organization where you will have the opportunity for personal development. This position is with placement in any of these countries; Sweden, Finland, Poland, United Kingdom, France, Germany, Spain, Croatia or Czechia. How you'll make an impact You work with pre-sales activities of bay level protection & control equipment as standalone products and integrated into Substation Automation system solutions You are closely engaged with the market, end-customers, local country/regional level internal sales & technical teams to promote Hitachi Energy’s bay level products and solutions including pre-qualification / homologation of Hitachi Energy’s products/solutions Training including content creation and certification for internal and external customers/stakeholders Conduct presentations with end users both face-to-face and online aiming to create demand through technical promotion providing solutions and driving value during the overall sales process Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within all activities Your background M.Sc. / B.Sc. degree, with proven experience in the above fields, specifically in electrical power systems, protection & control solutions, system integration Proficiency in English is required. Knowledge in another language (e.g. Spanish, French, Swedish) is considered a benefit You are pro-active and goal oriented The ideal candidate is flexible, solution oriented and with a high developed ability to work in a dynamic environment that is in constant transformation Willingness to travel if necessary More about us We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together. Our benefit offering is tailored based on your country of employment and generally includes:​ Competitive salary and incentives​ Well-being and care ​ Paid and unpaid leave​ Flexible work options ​ Benefits that support your financial security​ You will receive more specific information during the recruitment process. Please note that we are hiring for two candidates in this position. Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today! Recruiting Manager, Joseph Menezes, JOSEPH.MENEZES@hitachienergy.com will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Klas Koppari, +46 107- 38 13 45; Ledarna: Frank Hollstedt, +46 107-38 70 43; Unionen: Fredrik W Nordin, +46 107-38 15 12. All other questions can be directed to Talent Acquisition Partner Christian Falevik, christian.falevik@hitachienergy.com