Customer Service Representative - French-Speaking

CreateFuture

WHO WE ARE CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country.  We are a team of creators - whether that’s code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, Adidas, NatWest, FanDuel and Money Saving Expert to name just a few. Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don’t just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low.  Join us on our journey… Let’s create something awesome, together, today.   About the role and team: This is a senior, hands-on technical leadership role. You will be embedded in a team delivering for a client in a fast-paced, product-led environment, and you will be accountable for how your workstream is delivered, not just the code you write. You lead from the front: still close enough to the technology to make the call, and senior enough to own the outcome. You set the technical direction, keep the delivery signal honest, and grow the engineers around you. We work at pace. Priorities move, requirements are rarely perfect on day one, and we value people who can bring order to ambiguity rather than wait for it to clear. How we work with AI: AI-assisted development is core to how we build, not a side experiment. We use modern AI coding agents to remove the drudgery so engineers can focus on the high-value decisions: architecture, trade-offs, and getting the right thing built. Humans own every change, and quality is held by review and ownership, not by the tool. As a Tech Lead you will help raise the quality and consistency of how the team uses AI: knowing the domain and the codebase well enough to steer the tools, avoid reinventing what already exists, and articulate intent clearly so the AI accelerates good engineering rather than multiplying mediocre code. Our tech stack Core:   Java (with Spring Boot) A roughly even split of RESTful Java APIs and Kafka / event-driven services CI/CD pipelines AWS (including S3, Lambda, ECS, EKS, MSK) Broader ecosystem you will get your hands on: Kubernetes and containerisation Infrastructure as code AI integrations and agentic development workflows Strong security practices across the stack Full DevOps ownership ("you build it, you run it") You will not need all of this from day one, but these are the tools, systems and practices you will work with. What you'll be doing: Technical: Building Java services across REST APIs and Kafka / event-driven pipelines (roughly an even split), with a focus on readable, maintainable and well-tested code Writing tests as part of development (TDD approaches are encouraged) Integrating with third-party APIs (for example payment gateways and suppliers) Defining and overseeing technical implementations: shaping how things are built, not just writing code Championing AI-assisted ways of working and lifting the bar on quality, consistency and reuse across the team Leading the workstream: Owning your workstream end to end: you can always answer what you own and who covers it when you are out, whether you are on track for the next milestone, what is blocked or at risk, and what decision is needed and who needs to know Driving the dates: actively managing delivery rather than passively reporting it, and spotting risk early enough to act before dates slip Getting ahead of the next thing: shaping and estimating upcoming work with product and delivery before it hits the team, so the team drives the work rather than inheriting it Communicating before you are chased, and working in the open (visible progress in shared channels, feedback captured where it belongs) Identifying and removing bottlenecks in delivery Handling difficult client conversations professionally when needed, with support from your colleagues Spotting knowledge gaps and offering mentoring, pairing and coaching to grow the engineers around you   We'd love to talk to you if: * You have strong Java and Spring Boot, across both REST APIs and event-driven / Kafka systems * You care about engineering quality: code reviews, automated tests, and maintainability * You lead in the open, share knowledge, and actively raise the bar for the team * You are comfortable driving delivery and, with support, handling client conversations * You embrace AI-assisted development: using modern AI tools to go faster while owning the quality and knowing when to trust them and when not to * You thrive in a fast-paced environment and can bring structure to ambiguity * You are familiar with cloud services and CI/CD, or excited to learn more * You want to build more than boilerplate APIs: solving real problems, with proper ownership   WHAT WE'LL OFFER YOU: At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you’ll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You’ll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people.  Our benefits include: * Total 35 days holiday (we have flexible bank holidays) * Comprehensive private medical insurance * Enhanced parental and adoption leave * Pension - matched up to 5% View our complete list of benefits here. As this is a hybrid role, we’re looking for people within a commuting distance of our Edinburgh office and who are flexible to travel to client sites and CreateFuture UK regional offices. We are very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home. We create and reinforce a culture that rewards employees’ impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels. NEXT STEPS: Our Talent team aims to respond to all applications within a reasonable timeframe, regardless of whether or not we progress your application. Our interview process: 1. 30-minute call with one of our Talent Acquisition Team. 2. 90-minute Technical Consultancy Interview. 3. 60-minute People Leadership & Values interview. Our interview process is designed as an opportunity both for our interviewers to learn about your expertise, interests and motivations and for you to gain insights into the role, team and business as a whole, so throughout the process, you’ll meet a few people from our team as well as others from across the business to help you get a well-rounded view of the role and life at CreateFuture. We believe that representative teams made up of people with different backgrounds, skills, and points of view help us build the best workplace possible, and enable us to create genuinely innovative, broadly useful products.  WHAT WE’LL OFFER YOU: We trust people to do their best work. That means flexibility over rigid rules, impact over activity, and real investment in your growth both professionally and personally. You’ll be part of a supportive, and friendly culture, surrounded by smart, curious people who care deeply about what they do. We offer flexible working, including hybrid and remote options. Our office hubs are located in Edinburgh, Leeds, Manchester, London and Bulgaria, with occasional travel to client sites or CreateFuture offices when needed. We trust you to manage your time balancing collaboration with client time and focused work. What matters is the impact you have, not how busy you look. OUR HIRING PROCESS We try to keep our hiring process clear, fair and respectful of your time. We aim to get back to everyone who applies and we will be upfront about where you are in the process. It usually looks like this: * Call with our Talent Acquisition Team  * Role specific capability interview  Depending on the role, we might also ask you to do a short presentation, a practical or technical task or have a values focused conversation. We will explain what is involved before anything happens. INCLUSION AT CREATEFUTURE  We believe diverse teams build better workplaces and better products. We want CreateFuture to be a place where people feel able to be themselves and do their best work. If you need any adjustments or support during the application process, just. We will do what we can to help. We look forward to your application!

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are searching for a Salesforce Technical Lead, with expertise in building robust and scalable solutions to join Trustpilot’s Go-to-Market Technology department. This role will be pivotal in shaping large strategic projects within our Salesforce platform, collaborating across our commercial, marketing and customer service teams.  The ideal candidate will have a strong background in up-to-date and current Salesforce Development, a proactive approach to operational excellence and a keen eye for system architecture, code quality, as well as process automation. This is a new position and is a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem. What You’ll Be Doing: * Salesforce Development & Architecture * Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs * Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance * Providing end-to-end project leadership: from initial solution design, establishing delivery timelines, and cross-functional problem solving to final delivery and senior-level reporting * Integrate Salesforce with internal and external systems using APIs and various integration patterns * Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy * Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation * Support incident management and processes directly within Salesforce through custom development and troubleshooting * Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions * Own and managed the CI/CD processes used within the Salesforce team ensuring best practices and optimising ways of working to support a high velocity of work including but not limited to providing training to colleagues * Apply declarative change solutions to project delivery work * Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes * Maintain Trustpilot system auditing evidence and documentation * Provide mentoring & coaching to more junior Administrators for skills development * Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning Who You Are: Technical Skills * Minimum: Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued * 7+ years of hands-on experience as a Salesforce Developer, specifically with Salesforce Sales Cloud (although experience of other clouds is also desirable), demonstrating a proven track record of designing, developing and deploying complex programmatic solutions * Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components) * Experience with Agentforce is a strong plus * Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus * Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events * Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns. * Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications * Deep proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines Collaboration * Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders, conduct technical discussions, and mentor team members. Adaptability * A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem. * Ability to adapt to changing project requirements and priorities in a dynamic development environment. Process Orientation * Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency. * Strong analytical and problem-solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively. Who We Are: We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations.  Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects. What’s In It For You: * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance  * Health cash plan, online GP, 24/7 Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Still Not Sure? We want to be a part of creating a more diverse, equitable and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! We are expanding across our Salesforce team from Administrators & Developers, to Technical Lead, it's a really exciting time to join! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

roadsurfer

Why roadsurfer? * TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit as well as regular team events such as joint barbecues or simply an after-work drink at your station. * DISCOUNTS: Take advantage of our corporate benefits platform and Family & Friends discounts. The role - your passion * You lend a hand with vehicle maintenance and take over the exterior and interior cleaning of our campers * You support customer service by putting a smile on our customers' faces when they pick up and return their camper and make their roadsurfer journey unforgettable * You support our station team with all daily tasks and make sure that our #happyroadsurfers go on vacation happily What you bring with you: * Hands-on mentality: For you, it goes without saying that you will pick up a sponge and make our campers shine again. * Driving licence: You know how to drive a vehicle. * Communication skills: English - the main thing is that you can communicate easily with customers. Your contract * YOUR CONTRACT: Full-time (40h/week) / Part-time (20 h/week) / Zero-Hour Contract * YOUR START: 01.08.2026 - 31.10.2026 * YOUR PLACE OF WORK: Unit 40, Uphall Business Park * YOUR SALARY: 13 Pounds / hour Ready to surf? Are you made for the job? Then we look forward to receiving your application! If you have any questions, please check our FAQ or contact team@roadsurfer.com and we will get back to you as soon as possible. ABOUT #ROADSURFER We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!