
Trustpilot · Edinburgh
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We r...
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the
universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's
still so much exciting work to do. Come join us at the heart of trust!
From reviews to user behaviors to internal systems, at Trustpilot, we truly have big data. Every month, more than half a million
new reviews are posted on Trustpilot for thousands of businesses. We have now reached 267 million reviews - and that is growing! -
from consumers around the world. Our Data Scientists in the GTM Applied AI team leverage this data to build AI/ML models that
improve our go-to-market (GTM) efficiency and enhance our pricing and revenue management strategy.
We are seeking a skilled Data Scientist to join our GTM Applied AI team to develop, deploy, and maintain our GTM and Pricing
models. You will collaborate closely with our pricing and monetization squad and team of software developers, data analysts and ML
engineers to develop, deploy, and maintain innovative AI/ML models at scale. You will be part of a unique journey where data, AI,
and ML are at the heart of our product and company strategy. This role offers the opportunity to collaborate broadly across the
business, including with our Commercial, Digital Sales, and Applied AI teams, in both B2B and B2C contexts.
To succeed in this role, you should have proven experience in developing and deploying AI/ML models to enhance commercial
practices. You have a solid technical background, with hands-on ability in all stages of data preparation, exploration, and
modeling. You must have an adaptable commercial mindset and knowledge of the interface between data science and engineering. The
ability to develop AI/ML solutions, engage stakeholders, and clearly articulate the impact of your work is necessary for this
role. Experience putting solutions into production within an interdisciplinary team is a big plus, and it will be ideal if you
also have experience using AI and ML to solve pricing and revenue management problems.
pricing practices: from prediction to ranking, segmentation to NLP, and recommendation systems to content generation.
production-ready ML/AI models, and analysing data to establish the scope and impact of your work.
drive the direction of our business goals.
deliverables.
Pipelines, and Airflow, with leading Data Science tools and emerging technologies for model building and deployment.
e.g. Attribution, Segmentation, Churn, Upgrade, Upsell, Pricing Optimisation, and LTV.
technologies - we use GCP, but experience with AWS is also relevant).
behavioral analytics, and experience working with data from commercial systems (e.g. Salesforce) is advantageous.
activities, and team socials
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your
experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd
still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of
trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help
consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual
Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in
Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we
create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal
symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an
equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans,
doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to
shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different
viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to
race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity,
disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is
appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as
necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the
recruitment process more generally, please let us know by contacting our Talent Acquisition Team
(talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Senior Appian Development Consultant Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognised brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. The Role: You'll work alongside multidisciplinary teams of strategists, architects, engineers, analysts, designers and consultants, helping enterprise organisations modernise business operations through low-code technology, workflow automation and intelligent digital solutions. Our capability spans the full transformation lifecycle; from discovery and solution design through to implementation, optimisation and continuous improvement. We work across sectors including financial services, retail, healthcare, automotive, media and the public sector, delivering enterprise platforms that simplify complex business processes and create measurable business value. As a Senior Appian Consultant, you'll play a key role in designing and delivering scalable Appian solutions that improve operational efficiency, automate manual processes and enable organisations to respond faster to changing business needs. This is a hands-on consulting role requiring strong technical expertise, client engagement skills and the ability to translate business requirements into robust enterprise applications. Role Responsibilities: You are a hands-on Appian specialist who enjoys solving complex business challenges through modern low-code technology. You combine strong technical capability with a consulting mindset and enjoy working closely with clients to understand problems before designing scalable solutions. You will lead the design, configuration and development of enterprise Appian applications, ensuring solutions are secure, maintainable and aligned to Appian best practices. You'll contribute throughout the delivery lifecycle, from technical design and sprint planning through to testing, deployment and production support. Working collaboratively with architects, product managers, business analysts and engineering teams, you'll help shape technical solutions that balance business requirements with implementation practicality. You'll be comfortable leading technical discussions with clients, providing guidance on solution design, integration approaches and delivery best practice while mentoring junior developers and helping elevate engineering quality across delivery teams. You'll actively contribute to Agile delivery ceremonies, supporting backlog refinement, estimation, sprint demonstrations and continuous improvement initiatives. You will also play an important role in maintaining delivery quality through technical reviews, unit testing, deployment management and performance optimisation. As technology continues to evolve, you'll remain curious and committed to continuous learning; embracing new Appian capabilities and identifying opportunities to improve delivery through automation, reusable components and emerging AI capabilities. Must have Qualifications: * Proven experience delivering enterprise-scale Appian solutions within complex client * Strong experience developing Appian applications using Records, Record Types, Relationships, SAIL Interfaces, Process Models, Sites, Reports and CDTs, with the ability to manage a single application through its full lifecycle. * Strong understanding of relational databases, SQL, data modelling and enterprise data structures. * Comfortable working day-to-day within blended teams of client staff and third-party vendors, building good working relationships and adapting to the client's tools, processes and team culture. * Experience designing and implementing integrations using Connected Systems, Web APIs and external services, including REST and SOAP-based integration patterns, exercising sound judgement on when to use built-in objects, expressions, rules and plug-ins versus custom development. * Experience identifying performance bottlenecks, applying caching strategies, and using the Appian Health Check report and process monitoring tab to maintain production stability within an application. * Experience implementing Appian's security model and managing Appian deployments, release pipelines, and troubleshooting production issues within a single application or workstream. * Experience producing technical design documentation, unit testing and delivering high-quality solutions against defined acceptance criteria. * Strong understanding of Appian development best practices and enterprise application design principles. * Experience working within Agile Scrum delivery teams, including sprint planning, refinement, estimation and demonstrations. * Excellent communication skills with experience working directly with business stakeholders, Product Owners and technical teams. * A proactive mindset with a passion for continuous learning and emerging Appian capabilities. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organisations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.
Lead Appian Development Consultant Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognised brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. The Role: As Lead Appian Consultant, you'll work alongside multidisciplinary teams of strategists, architects, engineers, analysts, designers and consultants, helping enterprise organisations modernise business operations through low-code technology, workflow automation and intelligent digital platforms. Our capability spans strategy, architecture, implementation and optimisation, helping clients transform complex operational processes into scalable digital solutions. We work across sectors including financial services, retail, healthcare, automotive, media and the public sector, delivering enterprise platforms that create measurable business outcomes. You'll provide technical and development leadership across complex transformation programmes. You'll shape solution architecture, guide delivery teams, mentor consultants and work directly with senior client stakeholders to define and implement enterprise Appian solutions. This is both a hands-on and strategic role, that combines Appian expertise with consulting, technical architecture and delivery leadership. Role Responsibilities: You are an experienced Appian leader who enjoys solving complex business challenges through enterprise automation and low-code technology. You bring strong technical credibility, leadership capability and a consulting mindset, enabling you to guide both clients and delivery teams through complex transformation programmes. You lead the design and architecture of enterprise Appian solutions, ensuring they are scalable, secure, maintainable and aligned with Appian best practices. While remaining hands-on where needed, you provide technical direction across delivery teams and support solution governance throughout the project lifecycle. You collaborate closely with architects, business analysts, product managers and engineering teams to design solutions that balance business objectives with technical excellence. You confidently facilitate technical discussions, challenge assumptions and help clients make informed technology decisions. You lead Agile delivery teams, supporting sprint planning, technical estimation, solution reviews, demonstrations and continuous improvement. You coach and mentor consultants, helping develop capability while fostering a collaborative, high-performing engineering culture. You take ownership of application quality, performance and operational resilience; overseeing deployments, Appian Health Checks, application optimisation and production support activities. Beyond project delivery, you contribute to the growth of Valtech's Appian practice through pre-sales support, technical proposals, reusable accelerators, capability development, thought leadership and participation within the wider Appian community. As technology evolves, you remain committed to continuous learning, exploring emerging Appian capabilities, AI-powered automation and modern engineering practices that help clients innovate faster. Must have Qualifications: * Proven experience leading enterprise-scale Appian delivery programmes within complex consulting environments. * Clear experience architecting Appian applications across Records, Record Types, Relationships, SAIL, Process Models, Sites, Reports and CDTs, with the ability to plan application structure for reuse and scale across multiple applications. * Strong understanding of relational databases, SQL, data modelling, stored procedures, triggers and views, with the judgement to decide when logic belongs in the database layer versus the application layer. * Experience designing enterprise integration architectures spanning multiple systems and Connected Systems, including evaluating build-vs-buy decisions for custom plug-ins and setting integration standards for delivery teams to follow. * Experience planning for scalability across data growth, user load and application extension over time, including proactive monitoring, application performance tuning, and CI/CD pipeline management across environments. * Skilled at establishing effective ways of working across blended teams (e.g. client staff, third-party vendors and other consultancies), setting collaboration norms, resolving friction between parties, and representing Valtech's delivery approach credibly to external stakeholders. * Strong understanding of Appian security implementation across data, interface and user levels, applied consistently across a multi-application landscape, and ownership of platform governance and design standards for other developers to follow. * Experience owning deployment workflows and CI/CD strategy across a programme, including environment strategy and release governance spanning multiple applications and teams. * Experience leading Agile Scrum delivery teams, including Sprint 0 activities, backlog refinement, estimation, sprint demonstrations and technical leadership. * Excellent stakeholder management skills with experience working directly with Product Owners, Architects, Engineering Leaders and senior client stakeholders. * Proven experience mentoring developers and leading high-performing technical teams. * Experience contributing to pre-sales, solution design, proposals or technical bid responses. * A passion for continuous learning, innovation and advancing Appian best practice across delivery teams. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are embarking on an exciting global growth journey and we are seeking a highly skilled and experienced Head of B2B CRM and Lifecycle to join our team. As the Head of B2B CRM and Lifecycle, you will be responsible for developing and implementing our B2B CRM and Lifecycle strategy, ensuring that we deliver exceptional experiences to our B2B customers at every stage of their journey. What you’ll be doing: * Develop and implement the B2B CRM and lifecycle strategies, with a focus on delivering new customer conversion, engagement, retention, and upsell/cross-sell opportunities. * Develop and maintain a deep understanding of our B2B customers and their needs, and use this knowledge to inform and improve our CRM and lifecycle strategies. * Continuously monitor and optimize our B2B customer journeys, identifying opportunities for improvement across channels, formats, and cadence, and implementing changes to increase engagement and revenue. * Collaborate with cross-functional teams, including Performance & Paid Media team, Marketing Operations team, Regional Marketing teams, Sales, and Product, to ensure that our B2B CRM and lifecycle strategies are aligned with broader company goals. * Work closely with regional marketing teams to set strategies for CRM & lifecycle regional activations, establish best-in-class approaches and coordinate global lifecycle campaign dashboard. Who you are: * Extensive experience in lifecycle marketing, with a focus on B2B * Previous experience with developing and implementing effective B2B CRM and lifecycle strategies * Strategic thinking with a clear customer-centric mindset * Willingness to execute on your strategic vision * Ability to get buy-in from key management and drive results in a fast-paced environment * Proven leadership skills, with experience maintaining and developing efficient teams * Experience working with Salesforce Marketing Cloud among other CRM system is necessary * Enhanced communication and collaboration skills What's in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance * Health cash plan, online GP, 24/7 Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Season ticket loan and a cycle-to-work scheme * Central office location complete with all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.